The complaint has been investigated and
resolved to the customer's satisfactionResolved Specsavers — wrong eye test
resolved to the customer's satisfaction
I went into Specsavers in January to have an eye test done and to get a new lens as well. When I picked up the glasses it did not feel right as the prescription seemed way too strong. So I went and told them this, and they said that an incorrect prescription has been put in, so they replaced it with the prescription from the eye test. Well, it did not feel right again, so I told them this and they did another eye test and gave me yet another prescription. By this time my eyesight had become worse due to wearing the wrong lenses both times, and the third time was just as bad. Due to them incorrectly giving me three different prescriptions, my eyesight has changed drastically since January.