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Southwest Airlinesdamage incident claim

1

Visited Maryland for a day and checked my hand luggage through as baggage because I was bringing a bottle of sauce for my sister. When I arrived at the carousel it was turned off and the luggage was already removed by a staff member. As I packed up to return the same day I noticed that one of the wheels was broken, not like that before, so I made a claim and it was denied. I'm a very dissatisfied and disappointed customer.

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