Southwest Airlines

On March 26th, my wife and I were on Flight # WN 371 which departed Baltimore Int'l. Airport for Buffalo . Int'l. Airport at approx. 11:25 AM; scheduled to land in Buffalo at 12:35 PM. The weather conditions at Buffalo were terrible with wind gusting at 45 MPH and Humidity 93% and raining, conditions that they should never have attempted to land at Buffalo Int'l. After a terribly rough approach we diverted back to Baltimore. The conditions evidently had been know before we took off from Baltimore. We had stayed overnight in Sarasota Thursday night to take our 7:15 AM departure for Buffalo, arriving at the airport at 5:15 AM. I'm 79 years old with some medical problems and was set for a relatively short day at the airports and flight times. Our needless take off from Baltimore ended up with rescheduling our return flight with a takeoff time of 7:30 PM, delaying our final arrival time in Buffalo until 9:00 PM. Our total trip day changed to be slightly over 16 hours total. I feel there was no regard for passenger health or safety involved in the decision to take off from Baltimore at 11:25 AM and attempting to land in Buffalo when the weather conditions were terrible.
We have flown on Southwest for business and leisure for many years and this was undoubtedly the worst experience we have ever had. I believe we should be compensated for the undue danger due to the thoughtless decision made to try to land in Buffalo under the weather conditions that existed. Fredric and Constance Warnick, Confirmation number WOJOJN. Email: [protected]@roadrunner.com

Flight 3987 from Dallas Love to Phoenix. 3/22/2021
Airport attendant has major attitude toward passengers over loudspeaker talking about mask wearing. "Wear them correctly and don't test me" "come at me and see what happens". Absolutely unprofessional and aggressive. Once on the plane more attendants took over nitpicking about how to wear the mask. Even with me wearing correctly, I was told twice to pull out up over nose, when it was. Karen (Black Female attendant). We were all cooperating and still twice the captain called over speaker threatening compliance. This flight felt like we were in China. I didn't drink my soda due to worrying about being aggressively targeted and kicked off the plane. You have completely missed your business opportunity to make clients feel welcome. You have been given a little power to protect the public and instead took the opportunity to bash clientele. If safety is so important, stop serving drinks and food. We are canceling our credit card and no longer be interested in supporting your communist operation. Very sad day to have my 10 year old daughter looking at me in disbelief.

Cory Amling
[protected]@yahoo.com

On 3/15/21 My wife and I were scheduled to fly from Orlando to Sacramento, connecting flight to Denver. We were informed of snow and staff shortage at Denver so we were asked if we would transfer to a connecting flight in Dallas, so we said ok. Well I paid extra for early boarding, which we didn't get on the Dallas or trip to Sacramento from there. So I'm out of the $50 paid for that.
Then our Luggage was left in Dallas which cause a 2 days loss of work for me and added expense of $300 in room fees plus food while we waited for our luggage to arrive. There was medication in my wife suitcase that she needed, so we also had to work that out. We live almost 200 miles from the airport, so it wasn't like we could just go home and come back later, and as I stated, there were meds my wife needed in the luggage.

The guys who worked on 3/8/21 are arrogant pos. I've never seen such terrible customer service as I experienced that night. They talk to you like your garbage when they have to do any work. I wish my company would stop sending me there because I'm only gonna take so much. Without customers these clowns wouldn't have a job. That's what kind of service you get when dealing with union punks.

On Thursday, February 25, 2021, I was on board Flight #3514 ready to depart at 8:45 a.m. for my flight to Oakland, CA from Indianapolis, IN. I was traveling to visit my son, daughter-in-law and my grandson. I was masked-covered, sitting in my aisle seat and reading an opened newspaper in front of my face when a black, male steward came up to me and told me to cover my nose with my mask. I was actually unaware that my mask had fallen as I could still feel it on my nose but apparently it was just touching my nose instead of covering it. It was, however, covering my mouth.
I do not remember saying anything to the individual other than a possible "OK" as I adjusted the mask up over my nose and continued to read my open newspaper. No other expression was indicated, etc. as I am aware of the rules and genuinely felt that the fact that my mask had slipped, albeit still over my mouth and touching my nose, was indicative of the fact that I was essentially in compliance, especially after I immediately did raise the mask up as requested. However, approximately a minute or so later a white female approached me and told me that I had to "rebook my flight". (This lady apparently came from the terminal as she was not an attendant and handled the flight change thereafter.) I naturally inquired as to the reasons why and was told essentially that this was the captain's orders based on the wearing of my mask. Further discussion led me to understand it was because my mask was not over my nose, although it was after I had been informed to raise it a bit just the one time. The mask was being properly worn at the time the lady approached me. Despite my incredulousness over this alleged incident, I did leave the aircraft without any overt or negative issues although I did complain that my mask was up, that I had only been asked the one time to raise it and that this was certainly no grounds for me to have to be rebooked. Obviously, there was no reversal and I had to rebook my flight which meant a six-hour wait till the next flight and my arrival in San Francisco instead of Oakland. (My son was definitely inconvenienced in conjunction with the fact that I wasted six hours in the airport and was six hours overdue with him and his family.)
In hindsight, I remembered the flight attendant staring at me from his position standing at the front of the seating prior to confronting me with his only request but since I was not aware of anything improper and was reading my opened newspaper, I didn't think any more about his facial appearance or his oversight. It wasn't until he came to my aisle seat that I was aware of what I had been allegedly doing improperly. I feel that this instance was WAY overblown, that this may have been a personal issue, now boarding on reverse discrimination by this black attendant for some unknown reason. Perhaps it was an age thing: I am 69, he may have been in his early thirties. I cannot think of any other reason why I was treated in this manner as my mask wearing was NOT egregious in itself and was corrected immediately upon request, without any comment other than a possible "OK".
By the way, I noticed several passengers on the subsequent flight from Phoenix, AZ to San Francisco, and the two flights on my return trip March 1 where other passengers were not wearing their masks correctly, some with the mask even below their upper lips. There were no warnings or resultant corrective actions taken with these folks, a non-action somewhat expected from a common sense point of view, at least as far as being rebooked. The individuals wearing their respective masks improperly continued off and on throughout the flights absent any intervention by Southwest Airlines personnel.
I realize that on an aircraft the captain's word is absolute so I do not believe he was aware of anything other than what was told to him by the attendant re: my mask. Thus, his response was to have me removed from his aircraft, not wanting any "trouble" but certainly not knowing the facts or the truth behind the alleged issue. As an aside, my profession has been within the legal industry since 1975 and I have been self-employed in such since 1992 so I am well aware of laws, truthfulness and other people's ulterior motives. Thus, my conclusion that this simple issue was race-related although I have no idea why other than perhaps some pre-existing issue with this attendant. I certainly didn't have any issues with him or anyone else, regardless of color, gender, etc.

To Whom it may or may not concern,

We pay an additional 50.00 round trip on every flight we book, I always buy my tickets well in advance, and pay for my tickets at the same time. My complaint is now I'm getting in the mid fifties for a number for A boarding pass. It almost appears to be just addition to my ticket price, because you are selling more of them and there is no cut off for the A boarding section. Also I notice at the terminal gates they are constantly trying to sell for a price how to board earlier. I understand that you need to make money, but this is one of those negative customer loyalty things for me. (It's not what it is, is what it appears)

I am a big supporter of both Kelly, and your management team. I am a loyal customer an have made many positive suggestions to the management team in the past, I know my sale is not viewed as important because our business is not on the important list, but as you say I have many choices on who I spend my money with for air transportation, and this early bird program is leaving a very bad feeling with me.

CC:

Respectfully,
Dan Squeglia
d.[protected]@comcast.net

My son (who's ticket I purchased) cannot go to Tucson to see his Grandmother for the holidays as he works retail and she is elderly and not in good health. I am told that HE alone would have to use the funds for travel by 11/9/21 or I lose the money. Why can't I use it if he can't, especially since I paid for it? Quite disappointing.

And the THIEVES did it again! Southwest sent me a email saying NO to extend a LUV voucher I had that expired [protected]. All I asked for was a 6 month extension. AND THEY CAN"T DO THAT? What a caring company. Covid is the reason I do don't or could fly or go anywhere, but instead of being understanding and extend this voucher, Southwest just said NO! So they must want people to get sick. What is the big deal to anyone to extend this voucher for 6 months? But it is just easier for Southwest to say NO and steal $350.00. Southwest, you are NOT a class act!

I had a luv voucher that was 6 months old. I had to cancel the first flight because of covid. Southwest gave me this luv voucher that expired 12-1-20 I called southwest to see if they would extend this for 6 months because of this covid still going on. They said no! So now I have a $343.00 worthless piece of paper. Than you for your understanding southwest!

I was prevented to connect to my flight to Las Vegas from Denver flight 318 confirmation no: SGMNIR, for presumably not wearing my mask, which she said the flight attendant asked me over 5 times which wasn't true. And she was very rude and angry and she didn't want to hear what my side of the truth was, she said quote: I believe my employee's over you; end quote, and continued to cancel my connecting flight without hearing anything I had to say. So I want to be compensated for the 75$ I had to buy on Spirit Airlines and a serious apology!

Probably further consider that anyone that are or has been military afflicted would be valued to this country. What is important is that decisions and opinions when interpreted in writing are obvious statements that has an impact on individual lives. It cannot be denied that some airlines will use their authority in self-serving ways. Prior to the covid 19 epidemic I had booked tickets on southwest airlines. For years I had been traveling with them and thought I had finally found a trustworthy and respectful airline as a veteran. The reservations were canceled due to the covid high peak outbreak. Southwest sent an email stating that I had a grace period until fiscal year 2021 to utilize the canceled tickets due to the covid issue. Relying strictly upon the email I decided to rebook other reservations for the prior paid airline tickets. Well the fabricators and manipulators that has a vested interest in misleading the general public l-i-e-d! Well when you want to confuse and distract through deception what better way to do it during the covid 19 epidemic I called the airline and was told that the tickets were no good and I would have to pay $100 dollars additional to make new reservations although, I lost $88 dollars. Now they want to push their bailout strategy and use their platform of perceived creditability while constantly using deceptive tactics for financial gain.

I had to cancel my trip in April 2020 due to COVID-19 -I sent an email to Southwest requesting a refund and they have refused to reimburse my money because it was a nonrefundable wanna get away ticket.

I understand their policy and in "normal circumstances" I would just wait and reschedule. But this is not "normal times" and my husband and I will not be able to travel anytime soon due to the global pandemic and his medical condition.

The amount of money may seem insignificant to Southwest but during this very difficult time we have had to change the way we live our lives and will not be able to travel at this time and would just appreciate getting our money back.

Today I watched a video of a passenger on one of your flights, it showed that your employees targeted this African American man because he was wearing a Trump hat and mask. He was not violating any of your "rules". He had pulled down his mask to eat, as physically required. Unless you are planning feeding tubes for each passenger, I'm not sure how you justify this. I will be now actively trying to get family members and friends to avoid using your airlines. This needs to be resolved with an admission of guilt and apology.

What the hell is this Southwest Airlines? This is total racial discrimination. You have always been my favorite airline but seeing this kind of behavior to passengers is utterly disgusting! This airline has always been everyone's favorite airline. You should be ashamed of yourself for letting this occur! What has happened to you and your morals?

Twice you have changed my flights and I wasn't even notified about one change. Had I wanted those flights I would have taken those options. Who the f wants to get to the airport at 330 in the morning. I made these reservations 3 months prior. Last time taking SWA! People, if items are missing from your luggage after a flight file a claim immediately as the window is only 3 hours to do so

On a connecting flight from MKE to BOS, we had a connection through BWI. Our outgoing Gate was B2/B4. With all appropriate paperwork (I have been traveling with Bogart for 9 years) provided in MKE, with new boarding passes provided to support appropriate traveling, as I sat to await my flight, B2/B4 attendant abrasively, argumentatively yelled across the waiting area, "Where is your dog's carrier?" I explained he was traveling as an emotional support animal(he also has his service animal training with documentation) and did not need one, plus all of my paperwork had been provided to the gate agent in MKE. She stated, "You WON'T be going to Boston without a carrier. Only Service Animals are allowed out of carriers." I asked her if that were true, why had the gate agent in MKE not tell me policy had changed? (Which it HASN'T according to Southwest policy). Her response, "This is a pandemic, and policy changes HOURLY, and it's YOUR responsibility as a passenger to keep up." As I was providing all of my documentation for her to review, she threw them back at me, told me they were incorrect paperwork, then had the audacity to state, " I'm trying to be nice to you. You're lying and keep changing your story." She then called her manager, who came to the gate and talked with her for quite some time. She did not address me after that discussion. She then proceeded to announce ALL masks in her gate area needed to be evaluated by her to determine their appropriateness. No other gates announced anything of the sort. This gate agent was arrogant, disrespectful, and unprofessional as well as incorrect on Southwest Policy. I would appreciate she be educated on Southwest policy and appropriate people skills with passengers following Southwest's policy. Thank you.

I had to cancel flight due to the covid, my hospital in dallas cancelled my appointment. I have had 2 open heart surgeries and pneumonia 3 times that damaged my lungs permanently. My ticket will expire on 10/21/2020. I called to see if I could have the ticket extended, are a refund. I was promptly told I couldn't do either one. The fact I am such a high risk passenger and of no fault of my own due to coviad. I'm not able to use my ticket and southwest airline can not guarantee any secure safety from virus, I should get a refund. My name howard hestand, conf# vnljfg. I do understand it's a non-refundable ticket but if not for covid I would use the ticket. Please reconsider and return my money. I know it's not a whole lot of money for you but to me it cold go to help pay for medicine.. Thank you howard hestand

Dear Southwest;

a few days ago I flew round trip from Burbank to Oakland on business. With the outbreak of Covid-19 this was my first flight taken this year. I was all prepared to drive both ways but I thought in this ailing economy I would step up and help the hurting airline business. On Saturday the 8th. I finished up my business earlier than expected and headed back to Oakland for my trip back to Burbank. Since I was a few hours early for my flight I politely asked the gate agent if it was possible to get out on an earlier flight, (FYI: my flight up to Oakland only had about 30 passengers on board) she promptly told me that she couldn't help me. She then told me that for $109 dollars she could put me on the earlier flight. While I understand that in business you must have procedures that you follow, do you think it is good business to refuse a loyal customer a seat on 1 of the mostly empty planes you are flying around the country? I wanted to get home so I paid the $109 and flew home in you guessed it, another very empty Southwest airplane! So Southwest, thanks for nothing! You just lost a very loyal customer. United, Delta, Jet Blue get ready for my company's business..

sadly;

Michael Lantieri
Confirmation #L5N9ZY
[protected]

To whom it may concern I, Donna Applewhite (WSQXSQ) booked a flight From Columbus, Ohio to Las Vegas 9/23/20 returning to Columbus, Ohio 9/26/20.
Since booking my flight my itinerary has been changed 3 times with no explanation, or to know consideration of my travel plans.
My Initial flight was scheduled on 9/23, as indicated flying out of Columbus, Ohio at 6:40am arriving in Las Vegas at 7:55am (NO Lay over) that was changed to Leaving Columbus, Ohio at 7:40am and in Las Vegas, at 10:50am (NO Lay over) which was fine... But, there was another changed to leaving Columbus, Ohio, at 7:30am with a (LAY-over in ATL) and arriving in Las Vegas at 11:05am. I also had a change coming back on 9/26/20 The initial flight was leaving out of Las Vegas, on 9/26 at 2: 15 pm arriving in Columbus, Ohio at 9:05pm, that was switch to leaving Las Vegas, at 10:45am arriving in Columbus Ohio at 5:15pm. I have flew Southwest several times and have never encountered this this type of mistreatment. NOT only was my travel plans not considered once in your change but over three times. NOT to mention I'm traveling with friends and family and I'm the only one with this change. I would like to have things switched back to my original itinerary. Southwest usually offers some sort of compensation if you are asked to choose another or later flight in this case no consideration was offered at ALL.. At this point I'm trying my best to not contact the attorney generals office and consumer affairs because this is definitely NOT FAIR..

March 16, 2020

To whom it may concern:
Today I flew SW from PIT to PDX. Because of the Corona Virus, my college was closed forcing me back to my home in Oregon. Checking in at the SW counter, it was found that my two bags were overweight. The SW attendant gave me the choice of paying $110 or buying a SW duffle bag. I chose the $25 duffle bag. Repacking, I was able to lower the weight of my two checked-in bags by taking out all of my college textbooks. For the remainder of the trip - including changing flights - I dragged around a heavy duffle bag full of books along with my carry-on and purse.

I am a frequent flyer of SW. I would have expected to have mercy in a time like this. Neither planes were full. There was plenty of room. SW took advantage of a situation where they could have made it easier.

1). The plane was NOT full.
2) SW could have NOT charged.
3)It was a heavy load carrying textbooks.
4)The attendant showed no compassion.

What should have happened
1) Gave understanding as to the situation
2) Compassion during a crisis
3)Waive the fees
4)Offer to take the extra bag

FYI, I fly a lot to and from college. I have flown Alaska Airlines as well. Both SW and Alaska Airlines have been my primary travel companies. Alaska Airlines has offered to take my extra carry-ons for free in the past. Yes, even offering. Am I to now have only one primary travel company?

Sincerely,
Hannah Doyle
[protected]@gmail.com