Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel Southwest Airlines Complaints #2-21
Southwest Airlines

Southwest Airlines review: The survey I just filled out Even this complaint doesn't want to hear what I have to say ( 1 comment)

K
Author of the review
10:52 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep disappointment with the dramatic shift in Southwest Airlines' business strategy and the misleading 2-question survey I recently received. - Sending out a brief, shallow survey that fails to ask about actual flight quality, route availability, or overall customer satisfaction feels like a marketing tactic designed to produce artificially positive metrics for executive approval. It entirely misses the genuine sentiment of loyal, long-time passengers who are watching Southwest abandon everything that once made it special. - Southwest used to stand out for its customer-friendly policies, direct routes, and reliable service. Under recent management changes, Southwest has become just like every other airline—and not in a good way: Elimination of Direct Flights: Simple 1-hour and 20-minute direct flights (such as routes to Detroit) have been replaced with cumbersome layovers, stretching travel times to over 6 hours.

Claimed loss: N/A

Desired outcome: just wan to be heard and just like the 2 question survey I wasn't able to express my shock with the change.

Confidential Information Hidden: This section contains confidential information visible to verified Southwest Airlines representatives only. If you are affiliated with Southwest Airlines, please claim your business to access these details.

Update by karla Henwood
Jul 22, 2026 10:55 pm UTC

Thank you for letting me continue my thoughts:

Surging Costs & Reduced Value: Ticket prices have nearly doubled while the convenience and quality of the travel experience have plummeted. - Loss of Brand Identity: Between network changes designed to crowd passengers onto fewer connecting flights and removing legacy perks, the flying experience has turned into the same uncomfortable, frustrating process as standard legacy carriers. - I used to love flying Southwest, especially due to the great phone customer service, but forcing passengers into longer travel times and higher costs while capturing superficial "positive" survey data is deeply disappointing. I urge management to listen to genuine customer feedback and bring back the direct routes, fair pricing, and customer-first approach that originally built this airline's reputation. I WOULD LIKE A RESPONSE

More
Send message
Copy link
Report
1 comments
Add a comment
F
F
F. Okuneva
1 comments
Send a message
Jul 23, 2026 10:22 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

You are absolutely right to be frustrated. The loss of direct routes and shallow surveys are real red flags. Here is the practical path: send a detailed, factual email to Southwest's customer relations with your flight examples, dates, and specific route changes you have observed. Mention that you are a long-time loyal customer and that the shift to layovers is losing them business. Also, consider joining a frequent flyer forum where other passengers share alternate routes or airlines that still offer direct flights. You have the power to choose another airline, so vote with your wallet and let them know exactly why.

More
Copy link
Report

More Southwest Airlines reviews & complaints

Southwest Airlines - items stolen out of luggage. 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Southwest Airlines - baggage lost 6
Southwest Airlines - airtran cancellation charges 39
Southwest Airlines - refund money credit from last year 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Southwest Airlines - open seating - not 3
Southwest Airlines - Delayed/canceled flights
Southwest Airlines - luggage service 1
Southwest Airlines - wn5384 boi to geg
Southwest Airlines - Horrible Experience with Southwest Airlines: Racial Slurs and Unhelpful Flight Attendants
Southwest Airlines - Unreliable and Unhelpful: My Terrible Experience with Southwest Airlines
View all Southwest Airlines reviews and complaints

  1. Southwest Airlines Contacts

  2. Southwest Airlines phone numbers
    800 007 8684
    Click up if you have successfully reached Southwest Airlines by calling 800 007 8684 phone number 1 1 users reported that they have successfully reached Southwest Airlines by calling 800 007 8684 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling 800 007 8684 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling 800 007 8684 phone number
    100%
    Confidence score
    Belize
    800 012 1916
    Click up if you have successfully reached Southwest Airlines by calling 800 012 1916 phone number 2 2 users reported that they have successfully reached Southwest Airlines by calling 800 012 1916 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling 800 012 1916 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling 800 012 1916 phone number
    100%
    Confidence score
    Costa Rica
    +1 (800) 751-9039
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 751-9039 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 751-9039 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 751-9039 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 751-9039 phone number
    Dominican Republic
    +1 (844) 670-7914
    Click up if you have successfully reached Southwest Airlines by calling +1 (844) 670-7914 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (844) 670-7914 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (844) 670-7914 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (844) 670-7914 phone number
    Grand Cayman
    +1 (800) 425-8130
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 425-8130 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 425-8130 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 425-8130 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 425-8130 phone number
    Jamaica
    +1 (800) 083-1179
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 083-1179 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 083-1179 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 083-1179 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 083-1179 phone number
    Mexico
    +1 (800) 826-6667
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 826-6667 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 826-6667 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 826-6667 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 826-6667 phone number
    Spanish
    +297 588 2900
    Click up if you have successfully reached Southwest Airlines by calling +297 588 2900 phone number 1 1 users reported that they have successfully reached Southwest Airlines by calling +297 588 2900 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +297 588 2900 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +297 588 2900 phone number
    100%
    Confidence score
    Aruba
    +1 (800) 243-8372
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 243-8372 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 243-8372 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 243-8372 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 243-8372 phone number
    Southwest Vacations
    +1 (888) 850-3958
    Click up if you have successfully reached Southwest Airlines by calling +1 (888) 850-3958 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (888) 850-3958 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (888) 850-3958 phone number
    Existing Hotel Reservations
    +1 (866) 938-1297
    Click up if you have successfully reached Southwest Airlines by calling +1 (866) 938-1297 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (866) 938-1297 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (866) 938-1297 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (866) 938-1297 phone number
    Existing Hotel Reservations (Spanish
    +1 (888) 792-8747
    Click up if you have successfully reached Southwest Airlines by calling +1 (888) 792-8747 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (888) 792-8747 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (888) 792-8747 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (888) 792-8747 phone number
    Automated Flight Information
    +1 (800) 445-5764
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 445-5764 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 445-5764 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 445-5764 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 445-5764 phone number
    Rapid Rewards Customer Service
    +1 (800) 435-9792
    Click up if you have successfully reached Southwest Airlines by calling +1 (800) 435-9792 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (800) 435-9792 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (800) 435-9792 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (800) 435-9792 phone number
    Customer Service
    +1 (855) 234-4654
    Click up if you have successfully reached Southwest Airlines by calling +1 (855) 234-4654 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (855) 234-4654 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (855) 234-4654 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (855) 234-4654 phone number
    Customer Service
    +1 (888) 202-1024
    Click up if you have successfully reached Southwest Airlines by calling +1 (888) 202-1024 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (888) 202-1024 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (888) 202-1024 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (888) 202-1024 phone number
    After Your Trip
    +1 (855) 202-3403
    Click up if you have successfully reached Southwest Airlines by calling +1 (855) 202-3403 phone number 0 0 users reported that they have successfully reached Southwest Airlines by calling +1 (855) 202-3403 phone number Click down if you have unsuccessfully reached Southwest Airlines by calling +1 (855) 202-3403 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Airlines by calling +1 (855) 202-3403 phone number
    Baggage
    More phone numbers
  3. Southwest Airlines emails
  4. Southwest Airlines address
    P.O. Box 36647-1CR, Dallas, Texas, 75235, United States
  5. Southwest Airlines social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2026
  7. View all Southwest Airlines contacts
Southwest Airlines Category
Southwest Airlines is ranked 5 among 196 companies in the Airlines and Air Travel category
#03 US Airways US Airways #04 Delta Air Lines Delta Air Lines #05 Southwest Airlines Southwest Airlines #06 British Airways British Airways #07 EasyJet EasyJet
Southwest Airlines Alternatives
Jet Airways India 245 reviews Lufthansa 233 reviews JetBlue Airways 405 reviews Etihad Airways 1425 reviews Air France 123 reviews