Southwest Airlines

Good morning, well not really for me,

I realize the TSA has to do their job. I fully respect that. I was a mom traveling alone with my big ole purple suitcase from Texas to Connecticut. Filled with clothes and gifts. I also needed the suitcase to let my daughter use it to fly to Paris next weekend.

What a surprise when I got to the Luggage carousel. My suitcase of perfect condition was broken, as you can see in the photo. How does that happen in transit? It was good and sturdy. It was opened and broken. I am not happy. I cannot use this. Duct tape will not work. (Truth and joke there.)

You probably cannot do anything for me but now I need to purchase another suitcase this week. It really isn't fair and nobody has a money tree. I just hope you realize what is happening and I hope the roughness stops. Please do not let this happen to other people. It is not kind nor responsible. Train your TSA people better than this, please. It is costing me and I am not a criminal. I attempted to call each number on the slip, but got nowhere so I figured I needed to email you this along with a photo.

I was on Southwest airlines.

Flight 231

Kindly,

Bambi Marangio-Pitts

I lost my personal computer on my flight from Denver to Philidelphia 11/6/2021, it was on the second connection. I left it in the front pocket of my seat on accident. I called and filled out the lost item form and received emails saying you were looking for the computer, and then ultimately on 12/7/21 I received an email saying that we could not find the computer and the case was closed. Fast forward to 2/15/22, I got 3 emails in the span of 2 minutes (I only attached screen shots of two because one was a duplicate). The first email said they could not find the computer, the last email said it was found. It asked me to pay shipping which I did, and my computer was sent to me. It was sent by a Craig Martin at Lost and Found Central on 3509 S Broad St STE 202 in Scottsboro, AL 35769. Initially I was very happy and did not question, but I noticed some irregularities. My password, name and background and files are still there from what I can tell so far but the entire format of computer has changed like it has been factory reset almost. It also still had battery when I turned it on which it shouldn't after 4 months. Also, the screen protector was previously cracked and has obviously been replaced.

I have solely gotten emails from [protected]@lostandfound. aero and I do not even know if this is an official Southwest email, or someone impersonating Southwest. I tried calling customer service and I even gave them the package number on the email and they could not give me any information at all which is really concerning.

I sent a facebook message to Southwest and received this in response: Kenny, I apologize for your frustration in our handling of this situation. As you may know, carryon items are the responsibility of the Passenger. If an item is left onboard and is located by one of our Employees, they will turn it over to that Station’s lost and found. If the item is not claimed after 24 hours, we send it to our third party contractor who track and associate lost and found reports with their items. In this case, since you've received your item from the third party contractor, you will need to communicate with them in regards to any damages or issues related to your missing item. I apologize for the inconvenience.

First of all, I did submit a claim within 24 hours so why was my item handed over to a 3rd party? And how can we not know what happens with these items when you literally assigned an item number to my computer? How did they even know this was my computer?

The bottom line is, there is evidence that someone tampered with my computer within the 4 months it was 'lost' with Southwest or some 3rd party company.

I need to know why my computer was sent to a 3rd party when I filed a claim within 24 hours of it being lost, and why it took 4 months to 'find' my computer, and why there is evidence that someone tampered with it (battery is not drained, formating of computer is different, screen is no longer cracked)

To whom it may concern,

My name is Jubal Dunnigan and I have been using Southwest Airlines and southwest vacations for almost 20 years. However because of the terrible customer service and prejudice I will be stopping after our up-and-coming vacation this April. I have contacted customer care numerous times and had no customer care or service. I am sure you receive tons of e-mails, and my 15 to 20 people that travel numerous times a year together for vacation won't be a big loss. But I figured I would let someone know why you are loosing customers. Being a Regional manager of a large corporation, I would like to know when my team is being selective in their customer service and nor treating people fairly and the same. We have a large wedding party going to Jamaica  (54 people) and we booked our trips early last year. Several of the people going were watching the price of the trip for others to join in. When the price of the same trip and same reservations as ours dropped, several people called and received credits for airfare from southwest. The same people called numerous times as the trip continued to drop. I called and was told there was nothing that southwest or southwest vacations could do for me. I spoke to a customer care rep via text and he agreed that there was a significant price reduction at the time we spoke...1800.00. After we text back and forth for a bit, he told me I had to call back and speak to someone live to get the credit... I still have a copy of the text. It took me 2 days of sitting on the phone for hours to finally reach someone again. They told me once again that I could not be helped. I guess all the others who were helped and received credits were more important than me. So I just wanted to take a little time and let you know what your team is doing in the field per se. I will start looking at alternatives too southwest to plan my vacations and business trips in the future. Have a great day 

I used to be a frequent SW flyer in the past before entering company preferred air travel- recently I booked a flight on SW:

On Wednesday, January 26th, SW 398 from DEN to SEA, there were multiple passengers throughout the flight who were not wearing masks. I was sitting in row 11, and while in flight, I visually saw 3 passengers (all in front row of me) who chose not to wear their mask entirely, or below their nose, or intermittently when flight attendants walked by. When drink services came by, I did mention to a flight attendant that a gentleman had his completely off (30min into the flight, speaking with his seatmate, who intermittently removed her mask). The flight attendant had already requested the man to put it on before getting to my row- but he did not comply. Once the plane reached the gate, and passengers were standing up to begin the deboarding process, I counted 10 passengers within my immediate vicinity (5 rows in front/5 rows behind) who had masks dangling from an ear, loosely over their mouth only, or just not at all. Most placed it somewhat correctly once exiting.

There was only one announcement for mask compliance at the beginning of the flight. Flight attendants did not enforce this FAA mandate. I feel my exposure and risk was increased due to passenger incompliance and lack of announcements and enforcement. I have flown several other airlines, and it is normal policy to either make additional announcements throughout the flight, individual compliance requests to passengers, and/or the consequence of police meeting the plane at the gate for those passengers who do not comply with the law.

I will actively choose not to book on SW in the future, and I will be sharing my safety concerns with others who consider flying SW.

Amanda

Customer service at Southwest counter in Albany horrendous. My flight was delayed twice. I was told flight was in the air. When I enquired as to the issue I received a Karen rant from one of four workers socializing behind the counter explaining that they were working as hard as they could and it was a manpower issue. . I fly every other week on southwest and delays have been common but this is first time I have been berated by an employee over the matter. Switching to JetBlue. All their flights were on time today.

Our flight back home was canceled the only options we were given were much later times with multiple layovers. When we called it took 2 and a half hours to speak with a rep who failed to fix the reservation. So, we had to call back a second time and again wait on hold over 2 hours. Then they did not honor the "early bird" we paid for and we got bumped all the way to the back of the line on the new flight. Terrible service, very high likely hood your flight is canceled. Service is horrible. I have no positives about this airline. It is trash. Never fly with them again ...my advice book with a major airline southwest is not worth the headache.

white woman can travel with any other race daughter son any person under aged

I am flying to the USA and was thinking about using your airline, and was especially looking forward to hearing the pilot sign off with the immortal words ‘Let's Go Brandon'
However I have heard you are having an investigation into the pilot who cheered everyone up that day, so unless you make it mandatory for the pilots to sign off with the words ‘Let's Go Brandon' I won't be flying with you, kind regards

I have received no response to my letter:

Via email and US Mail
10/20/21

Laura Sanders
Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235

Re: Case #[protected], Karryl Turney, Rewards #[protected]

Dear Ms. Sanders:

I received your email response the above-reference case indicating that I would receive a $150 voucher for my inconvenience. Please reconsider my request for a refund, not a voucher or credit, for the full amount of my flight expenses in the sum of $737.94, representing $497.96 (Confirm 23ZN7O) and $239.98 (Confirm 2OVD8V), respectively.

On October 9, 2021, my round trip from Austin to Manchester was cancelled when I arrived in Midway Chicago. Southwest delayed my flight #3081 to Manchester from Chicago and rescheduled me for the evening of October 11, which means I'd lose 3 days of my photo trip. I incurred $2, 750.00 for a private N.E. photo tour from October 9-16 with six other photographers, which is not refundable. I spend the night in the airport (with no vouchers for food or a hotel) and, after many changes by Southwest, got booked by Southwest to go back to Austin the follow day on October 10th. Southwest customer care line came with a 120-minute minimum wait and the SW cell phone app was not syncing. Help by Southwest personnel in the airport was a challenge due to long lines of 60+ at every gate. Any communication was sporadic and inconsistent.

Somehow, my luggage was sent to Manchester the night of October 11th on flight 3335 in the evening and was not available to be rerouted for pick up in Austin until 10/15 (Confirm 2OVD8V, Bag Conf #[protected]). Therefore, I waited 6 days for my luggage and had to pick it up.
Know that I'm a senior citizen who has been a long-term customer of Southwest and shareholder. I respectfully request that you reconsider compensating me for my miserable travel experience due to Southwest's staffing/operational issues. The weather that day didn't affect other airlines. I missed a unique trip and incurred substantial expenses. I now question Southwest's concern and loyalty to its customers.
Sincerely,
KARRYL TURNEY
Karryl Turney
[protected], [protected]@gmail.com

Do not use Southwest Airlines as they do not respect or recognize the pandemic that has plagued the world over the last year. Many seniors due to restrictions have not been able to travel due to high risk situations and yet Southwest is profiting off of fares that were purchased just prior to the pandemic starting. I booked a ticket in Aug of 2020 for a flight in Dec 2020 for my 79 year old father. Southwest would only honor tickets for 1 year despite the on going pandemic and no notification/communication of expiration. During this time my father suffered major health issues and was not able to travel. Southwest claimed because they have been offering flights during the entire pandemic they will only honor 1 year expiration. I have lost out on airfare and they are profiting off of those less fortunate during this time. I will no longer ever fly with Southwest and will be sure to share my experience with this company. Truly not a reputable company. If there are any class action lawsuits would like file a claim.

I am a frequent Southwest Customer. While I have been vaccinated, I do not believe that it should be mandated. It is against our freedoms!

We will not be flying Southwest so long as you mandate the vaccine!

My confirmation number for flights SDF to Bwi 10/12 SW Flight 1343 departing 7:45 arriving 9:20 was cancelled New flight 2222 departing 5:45 am arriving7:20 am. NO Notificatiokn

Connecting flight 471 BWI to PWM departing 1100 am arriving 12:30 pm cancelled changed to flight 616 departing 1055 arriving 1220 PM. NO NOTIFICATION.

Return flights 10/18 Flight 175 PWM -BWI. Depart 4:35 arrive 6:10 pm. Cancelled and changed to 1846 1:05 pm arriving BWI 2:40 pm. BWI to SDF 9:10 pm to 10:50 flight 581 cancelled and changed to flught 505 4:20 pm to 6:05 pm.

Four flights, four changes, NO NOTIFICATION. ONLY REASON I KNEW WAS A PROGRAM I USE CALLED TRIPIT ALERTED ME TO PROBLEM WITH ONE OF THE FLIGHTS AND TOLD ME TO CALL SWA.

AFTERWARDS I CHECKED another trip confirmation 4YRWRX. DIRECT FLIGHT SDF TO PHX CANCELLED. NO OTHER DIRECT FLIGHTS. HAD TO CHANGE MY FLIGHTS. AGAIN, NO NOTIFICATIONS.

THESE ARE FRUSTRATING ENOUGH WITHOUT ADDING INSULT TO NOT EVEN GIVING US TIMELY NOTICE WHICH CAN BE AUTOMATICALLY PROGRAMMED TO BE SENT. BUT SWA DOESNT CARE ENOUGH ABOUT THEIR CUSTOMERS TO GIVE US THIS COURTESY. THERE IS NO EXCUSE FOR THIS

WARREN ALTER, multi year AList flyer.

Unbelievable amount of flight delays and changed flights this year.

I'm A-List Preferred and fly 70 times a per year. What a mess Southwest has going on. Recently started booking United and have had no issues.

Today my wife delayed out of Dallas to ST Louis, and going to miss connection flight on Cape Air. Likely have to rent car now.

I have always use Southwest Airlines, but after my last two trips I'm not sure anymore. Both trip one in July and the other this week. After boarding both times we were told to disembark because the plane did not have the maintenances done. Which lead to and 2 hour delay. I have a trip in October in which I'm thinking about canceling and using another Airline. I feel that Southwest should have given me some type of refund or something for me being inconvenience after relaying me. I am truly truly disappointed in Southwest Airline

Flight #3KPFV7

This complaint is in reference to Flight # 1042 for 8/26/2021, Myself (Connie Grady and my fiancé Vincent Layne was on Fight 1042, the way the whole situation was handled was totally wrong. First they said the plane was overbooked and ask for volunteers to receive $1200 voucher and fly to Houston Texas and next day to Montego Bay and then they said passengers with boarding passes C6 and above could not board plane and they were given several offers. So we board plane and after several hours and several excuses flight was cancelled and we offered NOTHING! We was giving another boarding pass for flight 1042 leaving 8/27/21 We had to spend the night in the airport no where to sleep and nothing to eat! We missed a day arriving to Montego Bay to stay at Secrets St. James. We didn't have money for hotel! This was a horrible experience for me! Everyone I have spoken to states we should have been put up in a hotel and given a food voucher or given another free flight. Southwest ruined my first trip to JAMAICA! I can be reached at connie. [protected]@hotmail.com or [protected]

Flight number 1699
Confirmation 4C34PW
July 26th.
7:25 PM boarding time
Love Field, Texas

Flight delayed over an hour.
Boarded flight and sat in two seats that did not recline. Seats narrow to begin with. I took it all in stride.
The only male flight attendant was serving on the flight. Flight totally full and, with the wait, passengers were not too happy.
When the chips are down I try to make light of it to ignite a smile. Instead the flight attendant said to me, in a stone face manner, "you must have been the class clown in school". A derogatory statement that I took me by surprise. I felt very uncomfortable because I do not take myself as a joke.
I did not say another word for the duration of the flight. Later during the flight the attendant stopped and said that I was very appreciated. I guess he realized the comment he had made was improper.
I understand that passengers can get testy. I do not understand why the flight attendants can act that way. It was not a ten hour flight. The flight wasn't in the air more than a half hour.
My complaint may sound petty to you but I honestly felt attacked.
Really makes me rethink about flying Southwest again

The only female flight attendant on staff was extremely rude to my father who recently suffered a stroke and cannot walk, use his left arm, or speak english… she yelled at him and embarrassed in front of everyone multiple times…. We are frequent fliers of southwest and i feel very uncomfortable flying with a flight attendant who does not know how to treat clients and was unaware of his handicap needs, language barriers, and racist. All of which, is unacceptable. Shame on you southwest.

I am very disappointed at how Southwest handled the delayed and canceled flights. Myself plus 5 others booked our flights to San Diego in December of 2020 and our return flights back to St. Louis in December also, both nonstop. We were to depart STL on 6/17/21, leading up to our departure date our flight was changed x2 as well as our return flight. Which was fine, booking flights that far in advance changes are to be expected. We made it to San Diego nonstop everything was great until it was time for us to return home on 6/26/21. Our flight was scheduled at 8:30a. Our flight was canceled a few minutes before it was to start boarding. The only reason I found out the flight was canceled is because I had forgotten to check my sons stroller. So all flights to STL was canceled due to weather. We were not able to get rebooked until 6/28/21. One of our family members had to be at work the next day. The staff told us they could get us close to home but we would possibly have to drive the rest of the way and no, they were not going to compensate us for this inconvenience. They found the 1 family member a flight back home on 6/26. For the rest of us, we were rebooked for flight on 6/28 again not even being compensated for a hotel. Also the flight we are booked on, made a stop in San Juan, Utah and then Denver. We get to the San Diego airport to find out that our connecting flight to Denver has been canceled. So we have been on a plane for 7 hours and with my 5 year old son crying that he is ready to go home! We land in Denver and attempt to get booked on flight to STL. There are not enough seats to accommodate all 5 of us on one flight. So one person left 6/29/21 that morning, 2 people left 6/29/21 that evening and my flight with my 5 year old was scheduled at 9:30p. My flight was delayed 5 times before the plane departed at 1am! 2 of my family members luggage was lost, 1 bag made it on their plane and the other 2 did not. Not sure how that happened. It would have been great if Southwest was honest and stated we have staffing issues, we are going to do the best we can to get everyone where they are supply to be. But lying and continuously selling flights that they had no staff to cover the shift. I've never had any problems with Southwest until now, I will not be using them for awhile. This was a horrible experience for me and my family not being able to get home when your supposed to and spending extra money on accommodations that were out of my control.

WE booked a flight from san Diego ca. to Las Vegas on Jan. 3rd.2020 for travel on or around my birthday 2/18/20. Later in Jan. I was diagnosed with kidney cancer and had to cancel flight. We got vouchers, we called on July 3rd 2021 and was told they were no good. And no refund. I have a letter from my Dr. saying I was having surgery on the 13th of Feb. 2020. There is no way I could fly. My letter is in PDF I don't know how to send it to you. Other than by e-mail. I don't think it fare of you to keep my money for no services rendered. Confirmation number is #SX2T8N. Talked to Tayler on twitter yesterday but no one at twitter today to chat with.

Hello I had a problem on June 13th flying back from Cincinnati, I did file a complaint, I wanted to make my dissatisfaction known, I realized that I ended up upgrading my seating position because the rep put my daughter and I seating way back, the reservation # 4theij, I should have not have been charged extra and really should be compensated in some way, I called and did file a report, Please read report,

In addition, I have attempted to call email contact on social media almost every day and no response, I called and was on hold for almost 4 hours no one ever answered. I am a disabled individual and not once was I offered help which i asked for, my daughter was with me and they separated out seating. There is a complaint filed but was told it is being used for training purposes and contact customer relations, which I have been trying to contact for a month… absolutely unacceptable. I have attached screenshots of just a couple calls for waiting times, but I have more.
Do not believe this problem is do to COVID-19. Just poor customer service