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Southwest Airlines
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Southwest Airlines
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395 complaints
41 resolved 354 unresolved
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J
2:48 pm

Southwest Airlines - Extension on luv voucher

I had a luv voucher that was 6 months old. I had to cancel the first flight because of covid. Southwest gave me this luv voucher that expired 12-1-20 I called southwest to see if they would extend this for 6 months because of this covid still going on. They said no! So now I have a $343.00 worthless piece of paper. Than you for your understanding southwest!

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2:36 pm
Verified customer This complaint was posted by a verified customer. Learn more

Southwest Airlines - Manager named Brandy B

I was prevented to connect to my flight to Las Vegas from Denver flight 318 confirmation no: SGMNIR, for presumably not wearing my mask, which she said the flight attendant asked me over 5 times which wasn't true. And she was very rude and angry and she didn't want to hear what my side of the truth was, she said quote: I believe my employee's over you; end quote, and continued to cancel my connecting flight without hearing anything I had to say. So I want to be compensated for the 75$ I had to buy on Spirit Airlines and a serious apology!

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9:58 pm
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This review was chosen algorithmically as the most valued customer feedback.

Probably further consider that anyone that are or has been military afflicted would be valued to this country. What is important is that decisions and opinions when interpreted in writing are obvious statements that has an impact on individual lives. It cannot be denied that some airlines will use their authority in self-serving ways. Prior to the covid 19...

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Southwest Airlines - refusal give refund

I had to cancel my trip in April 2020 due to COVID-19 -I sent an email to Southwest requesting a refund and they have refused to reimburse my money because it was a nonrefundable wanna get away ticket.

I understand their policy and in "normal circumstances" I would just wait and reschedule. But this is not "normal times" and my husband and I will not be able to travel anytime soon due to the global pandemic and his medical condition.

The amount of money may seem insignificant to Southwest but during this very difficult time we have had to change the way we live our lives and will not be able to travel at this time and would just appreciate getting our money back.

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2:50 pm

Southwest Airlines - Mask policy

Today I watched a video of a passenger on one of your flights, it showed that your employees targeted this African American man because he was wearing a Trump hat and mask. He was not violating any of your "rules". He had pulled down his mask to eat, as physically required. Unless you are planning feeding tubes for each passenger, I'm not sure how you justify this. I will be now actively trying to get family members and friends to avoid using your airlines. This needs to be resolved with an admission of guilt and apology.

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11:34 pm
Verified customer This complaint was posted by a verified customer. Learn more

Southwest Airlines - Flight attendant behavior

What the hell is this Southwest Airlines? This is total racial discrimination. You have always been my favorite airline but seeing this kind of behavior to passengers is utterly disgusting! This airline has always been everyone's favorite airline. You should be ashamed of yourself for letting this occur! What has happened to you and your morals?

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J
6:30 am

Southwest Airlines - You keep changing my flights

Twice you have changed my flights and I wasn't even notified about one change. Had I wanted those flights I would have taken those options. Who the f wants to get to the airport at 330 in the morning. I made these reservations 3 months prior. Last time taking SWA! People, if items are missing from your luggage after a flight file a claim immediately as the window is only 3 hours to do so

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9:28 am
Verified customer This complaint was posted by a verified customer. Learn more
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On a connecting flight from MKE to BOS, we had a connection through BWI. Our outgoing Gate was B2/B4. With all appropriate paperwork (I have been traveling with Bogart for 9 years) provided in MKE, with new boarding passes provided to support appropriate traveling, as I sat to await my flight, B2/B4 attendant abrasively, argumentatively yelled across the...

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11:30 am

Southwest Airlines - Refund or extend ticket

I had to cancel flight due to the covid, my hospital in dallas cancelled my appointment. I have had 2 open heart surgeries and pneumonia 3 times that damaged my lungs permanently. My ticket will expire on 10/21/2020. I called to see if I could have the ticket extended, are a refund. I was promptly told I couldn't do either one. The fact I am such a high risk passenger and of no fault of my own due to coviad. I'm not able to use my ticket and southwest airline can not guarantee any secure safety from virus, I should get a refund. My name howard hestand, conf# vnljfg. I do understand it's a non-refundable ticket but if not for covid I would use the ticket. Please reconsider and return my money. I know it's not a whole lot of money for you but to me it cold go to help pay for medicine.. Thank you howard hestand

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8:00 pm
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Dear Southwest; a few days ago I flew round trip from Burbank to Oakland on business. With the outbreak of Covid-19 this was my first flight taken this year. I was all prepared to drive both ways but I thought in this ailing economy I would step up and help the hurting airline business. On Saturday the 8th. I finished up my business earlier than expected...

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12:53 am
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To whom it may concern I, Donna Applewhite (WSQXSQ) booked a flight From Columbus, Ohio to Las Vegas 9/23/20 returning to Columbus, Ohio 9/26/20. Since booking my flight my itinerary has been changed 3 times with no explanation, or to know consideration of my travel plans. My Initial flight was scheduled on 9/23, as indicated flying out of Columbus, Ohio...

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11:21 pm
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March 16, 2020 To whom it may concern: Today I flew SW from PIT to PDX. Because of the Corona Virus, my college was closed forcing me back to my home in Oregon. Checking in at the SW counter, it was found that my two bags were overweight. The SW attendant gave me the choice of paying $110 or buying a SW duffle bag. I chose the $25 duffle bag. Repacking, I...

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3:16 pm

Southwest Airlines - I paid for $25 but they did not have it, so I asked for credit, which they declined

Due to Corona-19 my event finished earlier, and I changed my flight to an earlier one. However, I was not put on the A-Group. The Customer Service at San Diego, advised me to call SW to get credit for $25.
When I called today, I was told, my $25 was used 36 hours ago, and I could not transfer it to new flight. SW rep Shernall was very combative, and kept stating I already used my A-Group boarding fee of $25.
During the flight change, they did not warn me that changing the flight to an hour earlier one, would invalidate my A-Group boarding fee of $25.

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7:13 pm
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Reference: My Boarding Pass Conf# ORS3SC; Lost Luggage Incident Number: HNLWN02801631 My name is Janis Breaux. My sister, Jennifer Guidry, and i recently traveled from Houma, La to Hawaii. (Feb 22nd through Feb 28th, 2020) This was a 7 day trip, 3 of the days would be traveling; one day to get there and two days to get back home. So, we had 4 days that were...

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2:10 pm
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Southwest woud rather help spread the virus more than making simple changes to future use of tickets. I cannot risk my grandchidren with underlyng health issues going through airport on March 21 and 28, 2020. I bougt tickets n January because you have to or flights fill up. Taking 10 family members. Southwest requires tickets used one year from date...

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B
10:19 pm

Southwest Airlines - Phone not answered

I was placed on hold for 45 minutes when trying to speak to group sales earlier today (3/12/20) - hung up and tried the regular customer service line. After given the option for a call back in 35 minutes - AN HOUR later, I received that call back. I was told I had to call group sales for the issue..am currently ON HOLD in excess of 2 hrs + 15 min

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1:11 pm
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was trying to board flight #1362 on Monday, 02/24/2020. I checked my baggage and told the attendant I would need help as I was unable to walk long distances so he told me to step inside the terminal and sit in the wheelchair inside. Once in the wheelchair an attendant came and took me to the TSI officer and I gave him my plane ticket and I had to find my...

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5:48 pm
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On feb 1 2020 my daughter was traveling by herself she's a stage four patient I asked for a wheelchair for her to and from the gate well they had her waiting for a long time that her plane was fixing to take off so she just grabbed a wheel chair n put her stuff on i it n rushed herself to the gate cause they were calling her name through the intercom she...

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Southwest Airlines - flight delayed

FYI,

Because of the situation I ending having extra expenses between ground transportation arrangements and the pets baby sitting an estimed more or lest around $219.00.

The first time I was traveling wit my wife and yesterday I was traveling with my daughter.

Anyway I just wonder is any way the airline could have, like a Plane ready with a crew pending to covers this unexpected problems.

Thanks for the information and please reply.

Regards,

Luis O Berrios VOKW67

Maria V Berrios TOUQWL

LOBF

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1:05 pm

Southwest Airlines - flight

I booked a flight for my 15 year old grandson from PVD to Fll from February 17, 2020 until February 22, 2020 on my phone for round trip price of $282.96.
i put in all my information, including my Southwest rewards charge card number etc. When I got to the end of the transaction and seleced purchase I was told to go to Southwest.com because he was an unaccompanied minor. The prices on line were much higher than the one I tried to book so I called Southwest. The person I spoke to said the price coming from PVD to FLL was the same but the return from FLL to PVD was $480 one way and the flight was sold out. Now, I have to call my grandson and tell him he can't come down.We fly nothing but Southwest airlines where available and we have been rewards members for years. Thank you for your attention to this matter.

Sincerely, Margaret Whelan

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