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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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T
8:27 pm EST

SmartStyle haircut

My name is Kaitlyn pettypool and I went to this salon Thursday night and asked for a trim and this is what I got 4 inches cut off and gapped all up .i have to wear a wig for the Holidays. This is unacceptable and I expect something to be done about it .
She She's y'all with shoulder length black hair and side bangs and I'm pretty sure she had purple in her hair .
She didn't give me her name
I want to know what is gonna be done before I turn this over to the better business bureau

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1:47 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SmartStyle hair color

I hate not yet heard back from you regarding my hair. Again something needs to be done. It is almost the holidays and my hair is ruined so your undereducated hair stylists. My hair is now orange and was platinum blond when I walked in that door... and then got charged nearly 100 dollars for a mess up they did. I want to be refunded along with product to fix the damage the have done to my hair. And that isn't even close to what it has cost me. I am humiliated and have been wearing a hat. Again if I do not get a response or something done I will take further legal action...first photo Is now second Is what my hair did look like and took a long time to get to... I want this taken care of!

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Update by Justin Jolly
Nov 05, 2019 9:36 am EST

I went in to get my roots touched up. My hard was platinum blond with smugged roots all I ask was to do a lillie highlights through my roots. They completely ruined my hair. She turned my orange at the top so then decided to put the color all over my hair, and take away my platinum blond hair, that I took almost two years to get. And after all that they made it out like it was my fault and charged me almost 100 dollars. I want this made right and refunded along with some sort of product to correct the damage they have caused too my hair. This is absolutely insane, and I can't not believe the way the left my hair. Not to mention they didn't ever rinse all the color out of my hair, and my hair was all gummed together when I got home. If this is not made right I will take further legal action...first photo attached was my hair before they absolutely destroyed it... you need to respond to me via email justinahjolly@gmail.com

Resolved

Please just delete my complaint. Thanks

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J
1:24 pm EDT
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SmartStyle bad haircut, bad dye job. bad everything

I went out to smartstyle salon in Logansport, In at Walmart, and I told the lady what I wanted down . I showed her the pic of the hair cut & style I wanted a few times . I even offered to leave my phone open on her stand so she could see the style as she was cutting my hair . She said no need, I know ..so I said ok ..the I told her, I want it dyed this color blonde, like my hair is now, or this color blonde like the pic I showed her . She said ok, no problem. And then I told her I wanted some lo lites added to it . Well the lo lites she said she was going to add, was going to be a shade darker then my blonde, I said ok . After it was all said & done . I didn't like the over all color, it was not what I asked for . The lo lites were like a silver / gray . And the hair cut was no where close to what I wanted..now I get my hair done to cover up my gray, why would I want to pay someone to put more gray into my hair ? That would be dumb of me. Anyways I ended up paying a little over $ 80. For everything . And now I see where y'all are giving me back a refund for $ 67. Dollars & some few cents . I want to know why ? I want the full amount that I paid and lost .

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E
7:06 pm EDT

SmartStyle service

so at first she didn't even have a smile on her face and was so annoyed at me because I was waiting, then she told me to sit down, and didn't even sweep the hair around chair, then she sat me down and ask what do I want, and I gave her a picture to look at, but she just ignored it. Then she didn't even spray water on me to start and forced her way into my hair with a comb. Then she forcefully push my head down to cut it and spend like 30 seconds washing my hair, then at last she even told me to comb my own hair and after I combed it she fixed it with her own hands. Overall it was just terrible and she was being a [censored] the whole time and she shouldn't be working there, the whole process only took 5 minutes. She was this kind of middle aged and heavy blond lady with glasses and talked with an attitude the whole time.

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Update by Ethan12345
Oct 27, 2019 7:07 pm EDT

Her name was Riley

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B
2:50 pm EDT

SmartStyle haircut and roller set

When she first went in SmartStyle at Walmart I asked Savanna could she do Black people hair? I told her that I was not trying to be offensive or anything. I just wanted to know before she started on my hair. All the while I am talking to her the manager was sitting by the hair dryers playing on her phone. It took her over an hour to roll my hair she combed the top not the roots an I told her that I was not tender headed! So I went back the following day to show her the finished product. Savanna had the nerve to say it didn't turn out RIGHT! Like I told Savanna I do not have $42 bucks to donate to you all an she said leave my name an # her Manager would give me a call back.. I was cashing out an I saw the Manager I told her first of all the dryer was cold when she put me up under it an I made Savanna aware of that. Second of all it took her over a hour to roll my hair an the right side was getting dry she was spraying it wit water. Third the haircut looks like a 10 year old just chopped my hair at the ends. The manager said maybe it was the rollers I told her I use the same kind at home an it do not look like a AFRO! She asked if I could get it redone today an I told her no I got an appointment so I got to go back at 9:30 on Monday. I asked if Savanna had to do it because I do not want her to an the Manager said Savanna has to I redo my hair because she got paid to do it! A mess up AGAIN!😩😩😩😩😩😩😩😩😩

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C
10:47 am EDT

SmartStyle haircut

The lady who works at the booth closest the the front counter and design line hair products at the smart style located in Jacksonville ar chopped my hair off and left it so uneven and multiple long strands hanging the length of half of my neck, I asked for it to be cut to collar length my hair in now currently above my chin. When we originally started my hair was past my collar bone so she took a good 6 or 7 inches off, my husband had to go ask for a refund and had to take me to ANOTHER stylist who had to fix it and cut an additional 1/2 inch off to try to make the unevenness blend in, the stylist who is attempting to fix my hair stated that the previous stylist knew better than to let me get out of her chair with my hair so uneven and looking the way it did. To shampoo, condition, cut and blow dry took her only 20 minutes so there was no time taken on my hair. I asked for it to be straightened and the stylist proceeded to blow dry and attempt to fan my hair out with a rolling brush to attempt to hide her mistake. I have been crying since 2 pm yesterday over my hair I only wanted 2 inches off. I am very very unsatisfied and very livid
Before and after photos are attached

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8:49 am EDT
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SmartStyle highlights, lowlights

The whole process has been a nightmare to say the least! I showed both stylists the picture and I should have just went elsewhere, I am so disappointed in the results of my hair totally. The first girl only wanted to discuss previous employees, the second girl was more in tuned to other things. I've got a picture of the one I wanted and the one I got, I want my money back to go to an actual professional salon. So disappointed in the outcome.

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8:14 am EDT

SmartStyle service. awful gossip

Heard an employee talk about how she and her boyfriend were trying to take custody away from his ex-wife, and about how she whips the child and shes got a smart mouth and she doesn't even like her but they dont want to pay child support. Shes apparently the manager but why are you going to talk about child abuse to other employees while customers are in there. I'm going to be telling everyone how the manager in that store abuses children and brags about it. Never in my 58 years have I been more disgusted. Shes lucky I didnt call the cops and turn her in and have her arrested right there. You need to get her out. Other employees complain about her too. They said her name was nichole white. You need to fire her. Shes going to cost you a lot of business.

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6:20 pm EDT
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SmartStyle appointment

Called to make an appointment for 3 the lady said she could do it at 5. So skipped my sons game and went to Wal-Mart at about 4pm . Was at the check out lane at 415 and saw a women locking the gate to the salon.I asked the cashier to wait while I walked over to her and said I have a 5oclock appointment she told me she had 2 people call out of work ..i said why didn't you call people to let them know you couldn't keep the appointment she said it was only you that had an appointment..i said so why didn't you call me she said she was busy because she was alone. Then she locked the gate and left..this was at 430pm. The cashier heard the whole thing and said that's not right..i said I know..i got her name from the Wal-Mart staff.
Unbelievably unprofessional and unapologetic..gave me attitude.
I will make sure if I am not compensated to make it my mission to tell everyone. Maybe even picked at the store. No one working with the public should keep their job after that.

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Update by Hipclover
Sep 27, 2019 6:22 pm EDT

No call back yet..

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J
11:56 pm EDT
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SmartStyle employee treatment

I went into Smart Styles(WALMART ON LIBERTY HWY ANDERSON SC)today and wanted the girl who usually does my hair to give me a hair cut. Her name is Darby (not sure of her last name). When I entered the salon I saw that Darby was working and I told the older lady that ask if she could help me that I wanted Darby. I was told that someone else would have to do my hair at this point Darby saw me and walked up to greet. The old lady quickly butted in and said Darby you can't do her hair the new girl can do it. Darby said but shes one of my regulars and the lady responded sorry the new girl needs the practice. I told her that just for today that would be fine but in the future I only wanted Darby. I was really confused at this point because Darby didn't have a client and the girl that was going to cut by hair did have one so I had to wait. As I sat waiting I could hear the horrible things that were being said about this poor girl(Darby) . From what was being said she is changing stores and they were mad that she was leaving. They were flat out bullying this poor girl and they made sure that she could hear what was being said and the customers could also hear. I was stunned. Darby has cut my hair many times and she as always been so pleasant and respectful. My heart was breaking for her. Imagine my surprise when I realized that 1 of the ladies that was bullying her was the manager. When I learned that I left. I refuse to give money to any company that would tolerate that. I left the salon and was walking out to my car and I decided I would call and just ask Darby want salon she was transferring to because if it's not to far I will be more than glad to continue to see her. I called and a lady by the name shawanda (who I am pretty sure was the manager) answered I said that I wanted to speak with darby to schedule an appointment and she told me that Darby wasn't working today that someone could help me. I said no thanks and hung up. This lady flat out lied to me, I was just in the salon not less than 3 minutes before. I am stunned that a person in a management position would talk about an employee in front of other employees and customers ( talk about is not the right word she was bullying this poor girl) she was also encouraging them (other employees) to talk about her too. Then she lied to me a when I called and ask to speak with her. I will NEVER go back to this smartstyles and I will make sure none else I know will either. I am also seriously considering contacting a news outlet to see if they are willing to do a story on this. I would really love to know which store Darby is being moved to. I hope and pray that something is done about this. No one deserves what I witnessed today. And to the so called "ladies" that was doing this, you will have to answer for that one day and you should be ashamed of yourself. I know that shawanda was 1 of the "ladies" on was a new girl and the other looked to be in her late seventies ( way to old to be acting like that) I hope smartstyles takes some sort of action against something like this. (BULLYING) I also want to add how great Darby has always been.

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11:02 pm EDT
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SmartStyle i’m complaint is regarding hair stylist named olivia

Saturday 09/21/2019 my husband took my 3 boys to get haircuts. My two youngest had the same stylist cut their hair. I usually take the boys but My husband decided to take them. My boys do not speak Spanish, and the stylist only speaks Spanish. When this happens my husband or I translate to our boys. This stylist told my husband that he needs to teach them Spanish. My husband then asked her why. She replied since we live in a border town it's my husband responsibility to teach them to speak Spanish. My husband replied we live in the United States and we speak English. He then told her that she's the one that needs to learn the English language. My husband and I do plan to have our boys take Spanish in high school and learn the proper Spanish language but she has no right telling us how to raise our boys. This conversation was done before haircuts. Haircuts were done horribly. My husband asked for hair wash and was told that they did not have hot water. My husband decided to leave the establishment since we had a prior engagement that we needed to be on time. The following day we went back to the establishment. The stylist was not there but the other stylists took photos and fixed the issues. We were told that there was no problem with the water. The boys both received haircuts and hair wash free of charge. They were very apologetic. I understand that we as human beings will have a difference of opinion but her taking it out on my boys was unacceptable. We have taught our boys to treat others with respect and treat others as they want to be treated.

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11:30 pm EDT

SmartStyle did not do what I asked her to do when coloring my hair even after I showed her a picture

I paid 101.00 for a botch job on my hair, she was supposed to do low lights which I picked a brown color, and blonde highlights they were to be chunky not only did she not put any blonde in my hair she didnt use either color I picked, and it's just as it was when I walked into the salon! I work very hard for my money and after spending 101.00 on someone to literally stick foil in my hair and wash it and leave me with a wet head and send me out the door saying the color will come out when it dries. I am irate I will never use a salon again I'm beyond angry! I want refunded I dont trust these women to touch my hair she had no idea what she was doing and I literally brought a picture in and still come out with a 101.00 nothing job. I was very excited when we picked the colors everything looked right when she foiled it, it sat and we washed when my hair finally dries at home it's literally the weed exact same color...I want my money back! This pictures shows no chunky highlights of blonde and no chunky low lights of tge brown we picked the screenshot with the low lights and highlights was what I asked for and she had no problem to so that she claimed, I would appreciate my hard earned ml money refunded since I literally got my hair basically watered down I posted a before picture and after picture also.

Ashley irby

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1:05 pm EDT

SmartStyle hair trim

Let me say first, I have used Smart Style locations for years, in Illinois and Florida and never had a problem. On Aug. 5th I went into Smart Style @ Rosewood WalMart in Goldsboro NC. I asked for a 1inch trim. I felt a little uneasy as she didn't seem to know what she was doing.. I wrote it off as maybe I was nervous as she was new to my hair etc. Long story short. I got home, washed my hair and found hugh chunks missing and my hair was about 4inches shorter than I wanted. I went back the next day. The manager was able to somewhat repair the mess but even when I told her what happened her response was "what do you want me to do". In a fantasy world I would like to pretend that didn't happen and I had my other 4 inches back.. But.. Really? That person should not be cutting hair much less work in a salon. Now, how are you going to handle this?

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Update by Done Stone
Aug 07, 2019 1:08 pm EDT

Store #18704 stylist Linda C.

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1:43 pm EDT

SmartStyle haircut

I went to Smart Style 2052 State Route 53 Fremont, Ohio to get my hair cut I told her and show her how i want my hair cut she didn't cut my hair the way i ask her to she cut it so bad that I CAN'T GO TO MY CLASS REUNION AND A WEDDING She act like she didn't know what to do I will not go when she is working The Style name is Skylar she needs more training

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A
Annie Berry
, US
Apr 18, 2022 8:40 am EDT

I go to smart style in Haines city Florida okay I only go for cut they charged me the full price for shampoo they've been charging me $16 this time I went they charged me $22 I want to know what the exact price for a haircut I went April 15th my name is Annie Berry I forget the lady's name she asked one lady saying that they had went up but I only went last month it was $16 but just a haircut I never get it washed so why is they charging me in the full price for cutting my hair

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12:50 pm EDT
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SmartStyle color, cut, and all around customer service

My daughter and I scheduled an appointment online for July 24. 2019 with jesslyn trout for a color and cut ! Upon arrival I was told that the manager did not order the toner needed to do the baylage hair style my daughter wanted! The employee said she would go to the back and double check but up in her return she confirmed that the salon didn't have the blond color needed! My daughter and I then decided to get hair cuts ! My daughter just wanted a simple trim the cut she was given totally butchered her hair it was so uneven and horrible . I feel like a six year old could have done a better job. ! Once we got home I contacted the store manager and asked her if the store was really out of the toner and I also informed her about the hair cut and sent her pictures ! She told me the hair cut was horrible and that they would fix it but the store was Indeed out of toner ! The manager set us up to go in that Saturday and get the cut fixed and get my daughter's hair colored ! My daughter arrived on Saturday the employee named Brittany attempted to fix my daughter's hair and although it looked a little better it was still horrible and uneven ! No as bad a before but defiantly not good ! After the hair cut my daughter was given a price quote on the balayage hair color the price was going to be 169.99 which is absolutely ridiculous! We won't be back !

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2:21 pm EDT

SmartStyle haircut

Tori, "Victoria", butchered my hair. I asked for long layers, dry cut, and no style at time. She used thinning shears, as well, and it was cut so badly, I HAD to go elsewhere to repair what they could.
I have to wear it in a ponytail and hide the bangs! The stylist who tried to repair the bad cut stated that Tori needed to be trained. The thinning was so close that it will grow out puffy and have spiky hairs sticking out. The bangs could not be fixed. I want to keep the length. But, it obviously should be cut off now. I just don't have the nerve right now. I am so disappointed.
I called to speak to a manager at Smartstyle, only Tori answered and stated she was the assistant manager. I find that truly hard to believe.
I want my $33 back!

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11:21 am EDT

SmartStyle price on shampoo and dry

I have a complaint about the price on a shampoo and dry. Where we live in Indiana the price is $6.50 to get this done but we were in Florida at the Store location number 613 (Ormond Beach, Granada Ave. location) and they quoted us a price of $17.99. Can this disparity between different locations be this much or were they trying to price gouge us on it. I mention this to the person and he said this is just the way it is and became very rude and obnoxious with us. Needless to say we didn't have it done.

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9:38 am EDT
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SmartStyle haircut/color

I previously left a complaint about my recent disappointment with the hair color I received from a stylist at your salon. I was contacted, told I would receive a full refund. I'm still waiting for this to happen. I understand it can take a few days, but it's been more than that. I recently had to get my hair done again as it was difficult to style.

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Update by Basager
Jul 14, 2019 8:49 am EDT

Where's my refund? Still waiting. I keep getting emails saying I need to give more information. I gave you everything I had from receipt, here it is again: Walmart store #00160, ticket: 16, date of service: 6/17/2019 @ 12:15 PM, sale ID: 129652, stylist: Cheryl. Walmart: 7631 Gall blvd., zephyrhills, fl. 33541.

Update by Basager
Jul 11, 2019 6:17 am EDT

This is the 3rd complaint I'm giving. I was told I would get a refund after I complained about the recent cut and color I had done. I'm STILL waiting! Please resolve this issue ASAP. I was overcharged and given a different hair color than I wanted. I then had to get another haircut elsewhere because it was difficult to style.

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B
1:37 am EDT

SmartStyle supposed to be a men's haircut w fade

I went in for a hair cut w a fade on sides and back. I asked the stylist if she specifically knew how to do fades. When she said yes I saw a pic of her and her fiance who was in military so I asked if she knew how to do military style type fade. She replied promptly w an affirmative eys sir I can. Upon getting out of the shower tonight I was checking out the fade closer w the mirrors. I soon realized why the lights were dimmed after my cut because I have no [censored] line around my freaking head where she stopped to add a diff size clip. Who the hell does the hiring of ur very unqualified workers. 2 months ago I taught my daughter how to fade her cousins hair knowing if fix it after. Well apparently I'll be letting my 7 yr old fade my hair before I EVER step foot in ur establishment again. Imagine how stupid I feel, then add on the fact I have her $5 tip. Boy I feel like a [censored]. Don't worry because they will hear about it as I go in and talk w them tomorrow.

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5:43 pm EDT

SmartStyle granddaughter haircut

I took my granddaughter to get her hair cut to natchitoches la Stephanie was hair dresser. I told her and showed her I wanted hair cut to shoulder. She cut about inch above shoulder. And it's longer on one side than the other. My granddaughter is in tears about this haircut. I spent 40.00 today on haircut now I have to take her somewhere and pay to have extensions put in hair. Also the first under neath cut Stephanie made I told her no that is too short and she rolled her eyes and took a bad attitude with me. Then she said as she let layers down they would be longer and be shoulder length. I asked her again and put my hand on my granddaughter shoulder, I said will it be to her shoulder. She said yes and rolled her eyes again. Her hair is not in her shoulders. I am very disappointed in Stephanie service and attitude

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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SmartStyle contacts

Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SmartStyle Customer Service. Initial SmartStyle complaints should be directed to their team directly. You can find contact details for SmartStyle above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about SmartStyle. Discuss the issues you have had with SmartStyle and work with their customer service team to find a resolution.