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Hairhouse Warehouse
reviews & complaints
Hairhouse Warehouse
reviews & complaints

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7 complaints
1 resolved 6 unresolved

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Hairhouse Warehouse reviews & complaints

Hairhouse Warehouse complaints 7

Hairhouse Warehouse - Manager

Hi, I am writing in regards to the uncomfortable behaviour of the manager Tony at Pacific Fair Gold Coast Queensland
I had a lovely young lady serve me in the morning
I explained I thought the Dak product I was buying was for my daughters hair problems
After being to her specialist that arvo they said she couldn't use that product on her hair
I went straight back into hairhouse warehouse to get a credit and was rudely told bad luck you can't change your mind
Read the receipt. I was happy to come back the next day with my daughter to exchange but Nick made it clear I had to do it then and there
He was extremely rude and I felt very uncomfortable. Sadly I won't be shopping at hairhouse warehouse if this is the way regular customers are treated.
Hopefully I will hear from you soon
King regards Raelene mcgough [protected]

Desired outcome: Credit note

As above , manager behaviour

Hairhouse Warehouse - Product left at store

Hi. I live in the country and do not get to your store very often. But I made the trip on 12/02/2021and purchased $230 of products from your West Lakes SA store.

Include in my purchases, were 4 alligator clips (sectioning clips). They were not packed in my bag, and I went home without them. I obviously didn't realise until I unpacked the bag when I got home, which is 160kms away.

I rang the store and spoke to Sara. They agreed that the clips were left on the counter. I asked if she could post them to me if I paid postage. Sarah spoke to the manager, Dee, and she said no it is not within the privacy policy, but they will hold the clips for me until next time I come in ... the problem is, I barely get to the city and postage would have been the quickest and most reliable way of getting the clips. I don't understand why they could not be sent out to me, when, if I ordered them online, they would be posted anyway?

Is there a way I can organise to do this? I still have my receipt. Regards, Jessica.

Desired outcome: To receive the alligator clips that I paid for.

Feb 13, 2021

Hairhouse Warehouse - Refused appointment

On Saturday 13th February 2021, at Wetherill Park Stocklands NSW, I asked the girl that I normally see to get a hair treatment and she told there is time to do see the girl at the front desk. So the...

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Dec 30, 2020

Hairhouse Warehouse - Customer service

Good evening, My daughter and I attended the above store at High Point in Melbourne, Victoria on Wednesday 29/12/2020. My daughter was requesting a rook ear piercing ( very painful area). The...

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Oct 05, 2020

Hairhouse Warehouse - Delivery

Hello, I have ordered 3 products from hairhouse warehouse to be delivered as they did not have the stick in my local store for click and collect. I urgently need the products and have waited over a month.
The products have not been processed, not even been touched, packed or shipped. I've emailed the organisation multiple times and tried to call head office with no answer. There is no tracking number. This is my order number 238416.

The complaint has been investigated and resolved to the customer’s satisfaction.

Hairhouse Warehouse - Disgracful

I am not one to go to this extent but the experience I had with the salon and the attitude I received was appalling. I have used the services of Hairhouse Warehouse Rockingham, Western Australia for...

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Hairhouse Warehouse - Dodgy Franchise

Hairhouse Warehouse the promise 1. You will make at least $15k per week (but we will take at least half, if you dont make $15k we will turf you out) 2. Full Training and support ( but we will charge...

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1300 424 746

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