Hairhouse Warehouse reviews & complaints

Hi, I am writing in regards to the uncomfortable behaviour of the manager Tony at Pacific Fair Gold Coast Queensland
I had a lovely young lady serve me in the morning
I explained I thought the Dak product I was buying was for my daughters hair problems
After being to her specialist that arvo they said she couldn't use that product on her hair
I went straight back into hairhouse warehouse to get a credit and was rudely told bad luck you can't change your mind
Read the receipt. I was happy to come back the next day with my daughter to exchange but Nick made it clear I had to do it then and there
He was extremely rude and I felt very uncomfortable. Sadly I won't be shopping at hairhouse warehouse if this is the way regular customers are treated.
Hopefully I will hear from you soon
King regards Raelene mcgough [protected]

Hi. I live in the country and do not get to your store very often. But I made the trip on 12/02/2021and purchased $230 of products from your West Lakes SA store.

Include in my purchases, were 4 alligator clips (sectioning clips). They were not packed in my bag, and I went home without them. I obviously didn't realise until I unpacked the bag when I got home, which is 160kms away.

I rang the store and spoke to Sara. They agreed that the clips were left on the counter. I asked if she could post them to me if I paid postage. Sarah spoke to the manager, Dee, and she said no it is not within the privacy policy, but they will hold the clips for me until next time I come in ... the problem is, I barely get to the city and postage would have been the quickest and most reliable way of getting the clips. I don't understand why they could not be sent out to me, when, if I ordered them online, they would be posted anyway?

Is there a way I can organise to do this? I still have my receipt. Regards, Jessica.

Hello, I have ordered 3 products from hairhouse warehouse to be delivered as they did not have the stick in my local store for click and collect. I urgently need the products and have waited over a month.
The products have not been processed, not even been touched, packed or shipped. I've emailed the organisation multiple times and tried to call head office with no answer. There is no tracking number. This is my order number 238416.