SmartStyle reviews and complaints 1
View all 307 complaintsSmartStyle - No service
I scheduled 2 separate appointments on line... One the evening before for 10am and drove for an hour... Received a confirmation text only to arrive to a locked salon with a sign on the window stating "we are short staffed and hours may be different sorry for any inconvenience" so I looked again online and it said first appointment was today at noon so I changed my appointment for noon... Did some shopping and returned at noon only to find the salon still dark and locked! I feel as though I have been taken advantage of by my time and lied to by the company by putting false information on the website allowing me to schedule an appointment then not having a hair stylist available for services as promised... I could have gone anywhere but chose to come there because I have had good service there before but I find this totally unacceptable and unprofessional. As a nurse I have to be there for my patience its my duty and I feel as though I am owed compensation from your company for total disregard for respect for human kind.
Desired outcome: Free hair color
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