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SM Supermalls
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SM Supermalls complaints 208

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4:15 am EDT
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SM Supermalls customer service

I would like to file a complain against your employee- Violetta or Violeta Canoy. She is working for the KIOSK in SM Southmall for CKK 3rd floor. I bought a phone which wont power on only after 2 weeks. I went to the KIOSK to file the complain but the rep there put in attitude and rudely refer me to her co- employee. She said, " kayo nga kumausap dito" and when I asked her why she won's assist me she just simply said she was on break. Napaka rude ng taong ito and napakasama ng treatment nya sa customer na parang utang n loob ko pa na humingi ng tulong sa kanya.
Ang ganda ng tingin namin sa SM- kaya nga hindi kami bumibili sa bankgeta kas may class at customer service ang mga merchant- but itong nangyaring ito ay napakabastos n pagturing sa isang customer

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1:04 pm EDT
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SM Supermalls department store/shoe department

Why CAN'T purchase a pair of shoes in the store but I CAN buy them on the "Official Store" on Lazada? I'm specifically talking about SM Clark and the shoe brand and size are Rockport Mens DP2 Fast Mudguard Oxford Shoes (Black), size 8.5.

When I visited the store I was immediately told that they do not carry half sizes and that they don't have the shoe in black even if they had the size I needed.

Is there a reason SM does not have an independent web site away from Lazada? It makes no sense to have a display of a shoe you don't have in a size you don't have and the inability to order them. Customer service is severely inadequate. Thank you for allowing me to vent.

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10:40 am EDT
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SM Supermalls manager rude

SM MARIKINA SURPLUS BASTOS

This was my most horrible experience during my visit at Surplus Shop Marikina.

Tagalugin ko para mas maunawan ng Manager.

My daughters purchased of tumbler na worth 150, 2 pcs out of nowhere we do not have the chance to check the items, ito dahil upon purchasing it good naman. the next day when we are supposed to use it we notices that there is crack sa ilalim ng tumbler. So para puntahan agad ang Surplus to return it immediately, my wife decided to go nalang on the weekend, for a family gathering as well.

it was Saturday last week my 2 daughters went to Surplus para ipalit ung items, ang sabi ng supervisor she needs the receipt nakiusap ang mga anak ko na baka they could retrieve nalang the transaction since we have the sales draft kasi nag bayad kami tru ATM, in very friendly manner, actually my daughters know that the supervisor because we are REALLY your REGULAR customer. As in REGULAR o go shopping Surplus twice a week. afterwards the Supervisor said " Sige Ma'am, ipapa apruv ko po sa Manager ko" after a minute sabi ng Supervisor hindi na pwede dahil u have return policy na with receipt. nakiusap pa mga anak ko kasi sayang naman ang items. agian sabi nung Supervisor nyo " Try ko po ulit ma'am pa apruv ha" in smile.
My daughters left the store and sabi babalik na lang sila. When we come back.

LUMAPIT ANG MANAGER NINYO, she ACT VERY IRRITATED. I even ask her " Hello ma'am good day nasan si Riss, yung manager dito, She hardly replied na
" AKO NA ANG MANAGER DITO, NASA MANILA NA YUNG HINAHANAP NINYO! "
(bastos ba?)
again being a parents nakiusap ako na baka pwede naman papalitan para magamit nalang, if no return policy and she can reprint in naman the receipt.

Hindi daw pwede at nasa rule. So iniwan ko ang item sa kanya at i ask your staff kung bago ang manager ninyo, ang sagot sa akin "Yes ma'am. So RUDE ng bago ninyo Manager compare sa dati ninyo manager na nakasanayan na namin kausapin apag kami namimili sa tindahan ninyo.

The Manager went inside your Office with the items and not come back so we decide to left the store.

"ASAN ? ? ? " Where is the Customer Service that she should show towards us, na regular customer kami.

BASTOS! RUDE ! tumatalikod na lang agad. Walang MODO! !
I will Not and we weill no longer Shop at SM Surplus Marikina for as lonmg that manager exist in that store !
Kung ganyan manager I dont think she is A MANAGER...

Riss might be a loss in that branch, dahil nagpalit kayo ng BASTOS. I will never ever shop sa branch na yan. And i will tell this story to all my friends and colleague.

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Update by Gilbertortega
Jun 10, 2018 4:39 am EDT

TO ALL ADMIN HIGHER RANK of SM Supermalls Please check the CCTV camera of SM MARIKINA SURPLUS . to see i'm telling the truth of the incident . now ako pa masama I'm waiting for some Admin to message me not others to comment in the incident na wala naman sila doon.

Please make an action...

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9:04 am EDT
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SM Supermalls canon store in sm annex

This happened this evening at around 6 PM of May 28, 2018 at Canon Store located in SM Annex in Project 6, Quezon City.

I and my kids went to Canon Store to inquire about Canon printer, their product. The lady who approached us and who tried to explain why we should buy a canon printer was way too rude and rough in her manners. I told her that we had some problems with our Canon printer before and asked her if that would not be case once we buy the Canon printer she was trying to sell us. I expected to hear good marketing statement from her but what she did was instead berated my kids including me for using Canon printer beyond its capacities and design. She, in short, blamed us for the troubles we had with Canon Printer.

I tried to remain my cool and instead asked my kids to leave but what she did was she started laughing at us, pointing at us and making us feel that we were so stupid for not knowing how to use the Canon that we bought previously.

I went back and told her that her manners and actuation offended me. I asked her name and she told me she was Mady or Mads. I was already not hearing her name right because my I was so offended by that time but she appeared to be the one having the highest position in that Canon store.

I was supposed to buy Canon printer but her manners and actuation changed my mind.

I do appeal that this person be enlightened on how to properly deal with customers. I was actually wearing Barong at that time. I do wonder how she would treat customers in lowly clothing who would try to visit their store and inquire.

I want her be disciplined.

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4:38 am EDT
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SM Supermalls products and customer service

Good afternoon! I was shopping at SaveMore Baguio today (May 27, 2018). I bought 2 pairs of slippers with a price tag of Php 129.75 but when I was in the counter it turned out that the product actually cost Php139.75. So i asked why the prices are different and one of the customer service lady told me that the price went up so I told them nicely if they could change the price tags so it's not misleading. That's not the biggest issue but what I'm more concerned about is how they handled the situation. If they could have acted nicer or polite I would not complain about this.
Please look into this situation. Thank you!

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5:10 am EDT
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SM Supermalls scam fake news of gc and overall complaint of newly opened smcity telebastagan san fernando, pampanga

pinadala ko ito sa facebook ng website ng Sm City telebastagan pero mali yata ako. yesterday good evening . Kakauwi ko lang po galing sa maghapon na pagshopping sa SMCity Telebastagan at andito po ako para magblog sa mga positive at negative po na nangyari sa amin sa SM Telebastagan, San Fernando Pampanga

Ang detalye :

1) Noong blessing po .. Sinabi sa amin ng guard kapag kayo ay naging 100 customers po may 1k kayo na gift certificate . Bagay na nagpaexcite sa akin kaya hindi na ako nakatulog at nagising ako ng 2 am. Pumila kami ng asawa ko sa ganap ng 6 am ng umaga at maling sinabihan kami ng guard sa traffic na sa gilid kaming pumila pero nagtataka kami kasi bkit wla naman tao so lumakad kami sa harapan at doon pumila .. Madaming dumating na group dahil un di ang pagkakaalam nila kaya nagtanong na kami sa guard kung tama ang aming pinipilahan tama daw pero wlang gift certificate ayun sa sinabi ng kanilang CRs na lalaki .. Nakuhanan ko po siya ng pics kasi may pagkarude po siya .. Fake news daw wlang katotohanan aking pagkadismaya kasi ang 1k na gift certificate gagamitin naming sana sa handa ng tatay ko sa death anniversary niya babang luksa ..( May 18, 2017 )

Noong nabubuhay pa ang tatay ko na namatay sa colon cancer napapagod siya pag dadalhin naming siya sa SM Clark at SM Pampanga ang sabi nga niya sana daw sana magkaroon ng SM na malapit para pasyalan pero nagkakatotoo un pero patay na siya wla na siya ..

2) Hindi magandang instructions mula sa mga even security guard supervisor na nagbunsod sa kalituhan imagine mop o nauna kami sa pila bandang huli kalagitnaan na kami na nakapasok dahil sabi pila daw sa Senior Citizen pero bandang huli hindi naman nangyari kawawang mga senior citizen ang kasama ko kasi common law husband ko senior citizen .. Nakuha ko ang name ng magulong guard sa instruction . SUMANG po ..
3) Heto pa ang kalituhan ang pinamimigay na 200 shopping money ay kailangan makabili ka ng worth 2k ang pera ng kapatid ko na sumunod ay hindi aabot ng ganoon kaya nadismaya kami. Dismayado sa folded and hung misleading ang kanilang promo flyers.

4) Pakunswelo na nabigyan kami ng paying sa bon chon sa worth P 500 pesos namij na inorder at dahil sa napakaruming cr na may tulo tulo binigyan ako ng manager ng Freebies.

5) Next stop naming world of fun presto as expected sira ang makina at sinoli na lang ang dalawang token na hinulog ko ..

6) Nagrocery ang kapatid ko sa supermarket heto ang napansin ko masikip ang aisle kumpara mo sa Hypermart. Then heto pa ang kwento ng SMAC.. ang dami naming pinagkukuha para malaman lang na isasauli naming kasi wla kaming SMAC physical card mayrun kami pero nawala at ayaw naming magbyad ng 150 peso pero nasayang ang oras namin sa pagkukuha na akala naming ay makakatipid kami gaya ng Bounty fresh chicken na may libreng mantika ..

Unknowingly, ang shopping money pala di pala nagagamit sa grocery hindi naman specified mali na naman sa department store lang pala .
Sana may consideration pero nalaman naming na may mga nag online sa Facebook libre ang smac nila foul na naman ..

7) Next stop Food Court.. Presto walang maupuan at at ang naupuan naming sira ang mesa uuga uga . Tinawag naming ang bus boy nilapag niya ang tray nia pero di niya kaya kaya di na bumalik .. Tumawag kami ulit ng isa pa at naayos naman ..

😎 Magulo ang " Kimchi Express kung saan naggagalit ang isang ale na nagsasalita ng kapangpangan sa tagal ng order .. nakuha pa ng ibang service waiter ang hinahaantay niya na pagkain at ako ang kinakausap .. Iyun pala ganoon din ang mangyayari sa sa akin..
Ang kanilang bibimbab ay hindi ganoon sa expected ko ..

9 ) Ganap na 4 pm ng natapos kami .. at kahit mainit po ay nagpasya na kaming umuwi .. last na complain wlang pedestrian lane bagamat may traffic officer pero ayun nagrereklamo ang traffic officer sa makukulit na motorists .

Over all nagenjoy naman kami sa sayaw ng group na paulit ulit at ang banda ng sumiso pero paulit ulit lang .. sana mas marami naman.

Malinis maayos kahit paano ang grand opening .

Heto lang ang request ko ang inaasam ko na gift cheque po wala po ba talaga . Wala kasi po akong work at kapatid ko lang ang gumastos doon umabot din po na humigit kumulang na 1.5k .

Pasensya na po sa abala at salamat sa pag basa ninyo ng blog ko po ..
Ako po si alias Esmeralda Perfekta .. at facebook --- [protected]@yahoo.com

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9:07 am EDT

SM Supermalls I am complaining jellen yata for not good in service

Good Day!
Yesterday May 15, 2018 i was at Savemore Amang rodriguez Pasig City. Around 5pm ng hapon bibili kmi ng husband ko ng gatas ng anak namin then when i was at the counter nagulat ako sa pag approach ng cashier masyado syang bastos sarcastic at hndi marunong ngumiti. Ako na yung susunod na magbabayd parang di na ko uulit mg Savemore kung ganun yung mga cashier. Nakakatrauma And i still remember his name Jellen Yata.

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7:12 am EDT

SM Supermalls supervisor branch sorsogon city main branch

Namili ako sm supermarket Sorsogon city main branch today may 14 around 4 pm ang init na ang haba pa ng pila kasi kulang sa Tao halos inabot kami 52 minutes sa pila para makabayad ng pinamili namin which is na masyadong abala kinausap ko ung naka duty I think customer service I supervisor sya pangalwang beses na ako nagreklamo I told her bakit lagi nalang ganito laging patagalan which is ang cashier nila kaunti lang naka duty at bager kasi Election Day daw sagutin ako ng supervisor or maybe a customer service naka assigned pwede naman daw ako mamili sa ibang mall which is not goo idea na itaboy ako sa ibang mall para dun na mili if she is the supervisor kahit Election Day ngaun dapat maintain nya ung mayos na sirbisyo ng supermarket nila at she don't have a right na pag sabihan ako sa ibang mall ako mamili wala sya karapatan and this is naubusan sila paper bags pa they using diaryo to put items pinalagay ko nalang sa malaking box ng nakalabas na kami hinabol pa ng bager ung hotdogs kasi dipala naisabay ang init na nga ang tagal pa ng sirbisyo ang Uralic pa ng naka assigned sa customer service kala mo sya mi ari ng mall para ipagtabuyan ako na sa ibang mall nalang ako na mili which is so stupid and Walang respito kindly please action this sm supermarket Sorsogon city main branch around 4-pm to 6 evening tnx today may 14, 2018 I cannot take picture kasi bawal daw sabi ng security guard na Gina gamit nila diaryo para Labuan ng items

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10:18 pm EDT

SM Supermalls not enough staff manning the checkout counters

I went to SM supermarket in Gensan yesterday, May 9, 2018, Wednesday. It was my day off and not even a holiday. It was already 12 noon, the lines were already long, but there were only 5 check-out counters which were open - 1 for baskets, 1 for Prestige, 1 for Senior Citizens, and 2 for carts. I was in one of the cart lanes for 1 hour. I wasted one hour of my day off just to line up to pay for groceries. I looked for the supervisor, May Ann Benavidez, her name and picture are posted on the Customer Service desk, but she was not around. There was nobody around who could provide relief for the waiting customers. The fish and meat of the customers (including mine) were already dripping on the floors because of the long waiting time. This is a usual problem in Gensan SM supermarket - very few cashiers are available in the morning and lunch hour, and even at night, when the store is about to close. I hope you can look into this problem so that you do not waste the time of the shoppers. I requested for a customer feedback form from your customer service desk and they did not have the form available.

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6:40 am EDT

SM Supermalls mega box bathroom series 8ml - stock no. mg 503- price 99.00

I was in a hurry to buy basin and rock salt needed for my partners after surgery procedure at SM Masinag supermarket. I saw the basin area and even asked 1 of the staff if there's possible smaller than 8ml but there is none. I get the white one, and saw a piece of bond paper stick under the basin using a tape. I didn't pay attention thinking its normal to prevent from breaking. I pay at the liquor area bc of a long que plus the fact I only have 2 items. There's a guy and lady who helped each other to transact my item, what make me mad is they don't do the procedure to check each items they are selling before a customer purchase the product if it's in good quality. I know 99 pesos is cheap but if we let this small problems and added by another problem it will be dilemma for both customer and establishment. Thank goodness there's plenty of surgery tape in nurse station for us to use the basin

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8:17 am EDT
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SM Supermalls cashier not giving pwd discount which is not allowed according to republic act 10754.

I went to SM Megamall Supermarket B dated 4.21.18
To buy some stuffs like diaper etc. I already gave the pwd card of my daughter and my Sm Advantage card to the cashier, as usual the cashier punch the items, habang nakikipagkwentuhan sa bagger na girl and nun done na sya she told me the total amount, im actually waiting for the discount and to the card to be punch. Hinihintay ko din na magtawag sya ng manager for the discount., since hiningi na nia un money I thought na discount na. So when she gave me the receipt ndi nya binigay un card nun anak ko so tinanong ko sya bat wala discount eh may pwd card. Which is dapat may discount since my diaper and shampoo na included for discount. Ang sabe nun cashier wala po na discount. So icheck the receipt and told her na hindi naman nia pinuch un card for discount and she insist na wala tlga nadiscount which is not true since we do grocery every other week for the diaper. Ang akin lang wala naman sa di pagpunch ng discount. Sana lang nag sorry na lang un cashier na ndi nia na punch pero inisist nya na wala talaga. I may forgive her pero pera sabhin na wala talaga discount daw kahit na ndi nman talaga niya ipinuch dahil sa kakachikahan nila nun bagger. Sana naman iprioty un work bago daldalan. Maliit lang naman un discount ndi naman kame maghahabol kung wala talaga ang point is hindi ginawa ng properly sana lang sundin nila un republic act 10754 turuan sana ng proper training un mga cashier kasi benefits ng pwd un. And the same time wala sya karapatan magalit at magbubulong ng sinabihan ko sya na wala siyang pinunch. Which is ayun un totoo. Gusto ko sana mag tawag ng manager kanina pero since pwd nga un anak ko at nag aantay na saken ndi ko na ginawa. Ipapavoid ko sana para ipupunch sa kanya ulit. Kung may bayad ang void para sa mga cashier ng sm supermarket lalo na kung error nila yun dapat resposibility nila un kasalanan nila yun. Hindi un maipilit nila na wala discount para lang ndi mavoid un transaction since siningil na niya kame. Sana naman maturuan ng tama yang cashier na yan and the same time sana may name un receipt nio para ma point namen un kagad un icinocomplaint namen. Hope this will have an action. Baka hindi lang kame ang hindi niya binibigyan ng discount para lang hindi mavoid un and macharge sa kanya incase my charge man ang void system sa sm.

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3:33 am EDT

SM Supermalls mikasa mva310

Hi All,

Good day!
I purchased an MVA310 Volleyball at SM City Calamba, Laguna, Philippines last December 2017. Unfortunately, the ball is not of good quality. When we use it, its impact tend to hurt our hands. I decided to go back at SM Calamba yesterday to raise the issue. However, according to Mr. GLEN of TOBYS, 4 months have already passed and their policy is 7 days replacement. I AM NOT INFORMED from the beginning about the 7 days policy. What was written on my receipt is that it is valid for 5 years. He even said that he cannot do anything about it. That he will be the one to be charged if he will replace the ball with a good one. Is this the kind of service you offer to your customers?I hope that next time what we purchase is of good quality and that your personnel explains the policies so that we may be able to make sound decisions. With this, expect that I will discourage my colleagues to buy anything at TOBYS outlet in SM calamba.

Thank you very much.
Best Regards,

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3:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SM Supermalls sm appliance online purchase

I purchased two microwaves via the SM Appliance website last April 11, 2018.

I am currently in Ireland right now, and I was intending for the said items to be delivered to my sister who is currently residing in Cebu. Since this is not an option that is available in that city, I then opted for the items to be picked-up as I have no other choice, and when I looked at the estimated pick-up date which was on May, I thought that was pretty ridiculous. This is 2018, and I am pretty sure everything is being powered by the internet, but here we have to wait for a month for an online purchase to be approved for collection, which is beyond ridiculous.

I was a bit glad to receive the ATP from Manila a bit earlier than the expected time frame, and I immediately asked my sister to ring SM Cebu branch to confirm if the item is ready for collection, as I already have everything ready on my end.

My sister was able to talk to a person on the phone named Mitch, and the said person gave my sister the go signal that the items are now ready for pick-up. When my sister went there, she was dismissed and asked to come back on another day as the Cebu branch is still waiting for some documents from Manila, which hasn't arrived yet. My sister asked to speak to the head of the department but they would not even face my sister to talk to her. A certain Jocel Monares talked to her but still, the point is, they misinformed my sister.

This is where I am personally angry at. Not only have they misinformed my sister, they also wasted her time with her going to the establishment for nothing. I mean, you yourself, you don't want to be treated like that. Time, for me, is very precious, and people like your employees have no regard for that.
Such lousy customer service being given to your loyal customers is just unacceptable, and I have had enough of this because your customers are the ones who are making you earn your money. If this is how your employees treat the customers, then why would we even care to shop in your mall?

Another point, why is it that with the technological advancements that we have in this current age, it seems to me that your process is still backward and pathetic. Why do we have to go through this entire process of waiting for 3-4 days from Manila for an ATP, when it is enough that we provide our identifications and have the items collected. This is such a stupid process in the first place, and time-consuming, and your employees don't even know the process. And to wait for an entire month to get an approval to collect an item that is already sitting inside the mall? You people need to think of a better process than this one as this is not good enough.

When my sister asked to speak to the managers or to the persons listed as OIC for online purchases, they could not even face my sister to talk to her. I am personally disgusted and frustrated with the way they handled the situation. I work in a place where I care immensely about the satisfaction of my customers and having this kind of feedback just feels terrible. I am pretty sure this is not the first time that this has happened.

I would like to have this expedited and fixed as soon as possible, within today and tomorrow if you can, and have them call my sister. They told her to ring the office again to check if the approval papers from Manila are already in place, and I just thought that is pretty arrogant from the people who had made the mistake of misinforming my sister that the items are already okay for collection. I am on the brink of cancelling this purchase and asking for a full refund because of the trouble that this has caused, to me and to my family.

Your process for online purchases is too strict, it is like the middle ages. And what's more, sending the documents for an approval is taking ages, like what are you using, snail mail?

Kindly refer to this order no: [protected]

I am still hoping for a fast resolution to this matter.

Thank you for your time and assistance.

Kind regards,

Sheena Saavedra

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10:35 am EDT

SM Supermalls durian packed fruit bought at sm hypermarket edsa main

My husband bought a pack of durian fruit from SM Hypermarket Edsa Main just this afternoon. My daughter and my husband started eating it when my daughter complained that the fruit tasted weird like plastic. When my husband tasted it, he realized that something's wrong with the fruit and told my daughter to stop eating the fruit. My husband let me tasted the fruit and told him that the durian tasted like a spoiled fruit. Usually that kind of taste of durian was frozen, then it was not properly handled and was exposed to sunlight - this makes the durian spoil. Also, we noticed that the packed date was dated April 13. Which is the date tomorrow since it's only April 12. This made us more concerned as this is actually luring your customers saying that it's a fresh product but truthfully it's not. My husband decided to go back to your branch and spoke to the supervisor. The staff apologized and informed my husband that they can't replace the product with the same item. Hence, it was replaced with packed mixed fruits. It is no problem for us that it was replaced with a different one. What we are concerned of is the fact that the packed date is not true and the supervisor is saying that it's only a system error. How can there be an error if you are dealing with food and this is very crucial to your customers?! Food is not a joke to consumers and your business is actually to serve your consumers. I am not taking this lightly as I have a 1 year old kid as well. I hope that this will have your immediate attention as this report does not only concern me, but all the consumers as well. This is actually faking the dates of your products so we, consumers can buy your spoiled products. I believe this is not an approved process by our government agencies that concern the safety of the food that is sold in the market.

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4:17 am EST

SM Supermalls cashier

I went to SM Supermarket Delgado Branch in Iloilo City and bought an ice cream. I looked for an empty cashier bay to pay for the ice cream. Although I will buy only a single item, I went to a "BIG CART" cashier bay because there was no line to it. The cashiew was actually busy talking to the two baggers. As I approached the cashier, I asked if I can pay it with her knowing that that was a cashier bay for consumers with big carts. She looked at me for a very short time and actually did not answer, instead she only raised her hand acting to receive my item and continued on conversing with the two baggers. She scanned the item and then I called out the price while still conversions ng with the two baggers. I first handed my money to her as payment and then I followed through with giving my SMAC to her. While she was getting my change and waiting for the receipt to finish printing, I observed that she did not do anything to my SMAC. She then returned to me my SMAC together with the receipt and the change. I then asked her if she's done with my SMAC and she said "Sir sorry na cash out ko na" (Sir sorry I have cashed it out already). Therefore I wasn't able to get SMAC points for my groceries. To make the story short, I'm complaining about how this particular cashier failed to follow correct processes because she lost focus on performing her job correctly. First, she was busy having petty chit-chats with her co-workers that disrupted her work. Second, she was not able to ask me if I have an advantage card upon approaching her cashier bay. Finally, if I did not ask and was not observant enough, she wouldn't have honestly told me that she wasn't able to swipe my card for my SMAC points. I wasn't able to get her name but the following details might help in identifying her. She was the cashier on duty beside the "PRESTIGE" cashier bay (to the left) at 4:43pm today (March 9, 2018).

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11:30 pm EST

SM Supermalls negligence

My bag was stolen sa package counter a ng sm aura yesterday, february 22, 2018 at 1:15pm and no action was taken by the mall. I was just sent 2 people in blue uniforms letting me sign a waiver as to they'd be investigating the case themselves but wala pa din feedback as of now.
Ganyan ba talaga ang sm? Prket regular na tao lang, walang action?

It all began when we left our bags at the package counter in front of the supermarket at 12:00nn, a short guy who was on duty wearing a white shirt with an apron received our items, 1 big blue flight 101 doctor's bag, 1 big blue liz claiborn travel bag, 1 bag with a nebulizer in it and a paper bag which has food in it. We left it there as we would be eating sa level 4 food court, sobrang bigat na for us to carry it to the 4th floor so we had to leave the bags there. I was then given a claim stub, 294a.

After eating, 12:50pm, we went down as we would like to order from chatime. My friend, abraham told me that he'd like to borrow my charger but since my charger is inside the bag (flight 101 doctor's bag) that I thought was stored sa package counter for safekeeping, I told him i'd get it myself. When I was at the package counter, this new package counter guy met my eye. He was wearing a white shirt with an apron. I knew he was gay from the looks of it. I yelled at him, "nasaan na yung bag dyan?" pointing to where the guy before him placed my bag cause it was already missing. He then said "anong bag po maam?". I said "yung bag na blue na naandyan, nasaan na yun?". He said "ah yung laptop bag maam? Kinuha na po ng lalaki na naka pula", I said "bat mo binigay? Wala akong kasama na naka pula, this number had always been with me. Bat mo binigay?", the guy then said "kasama niyo nga daw po yun maam, kinuha niya yung charger nung una tapos binalikan niya yung bag pagkatapos ng ilang minuto", I said "di ka man lang ba nagtaka kung bat mga pambabaeng damit yung laman nung bag?", the guy said "di po maam, parehas po kasi kayo ng number". I got pissed at the stupid worker and was cussing and demanded to see the cctv but since he was stupid as [censor], ni di man lang nataranta, I told the cashier sa side to call the supervisor cause I was already demanding to see the cctv. Tumakbo na din ako papuntang chatime to tell my 2 friends about what happened.

A girl, they call their supervisor went to me to ask about the incident, I told her tanga worker nila and probably the guy just flashed a random number and pointed my bag and binigay nalang ng tangang package counter guy cause yun nga, tanga siya. The "supervisor" asked what happened to the gay package counter guy, sabi ng guy "bale hinahawakan niya po yung number na parehas po kay maam tas tinuturo niya po yung bag ni maam, kaya binigay ko po. Sabi niya sa una may kukunin lang daw siyang charger, may nakuha naman po talaga siyang charger tas sabi niya babalik lang daw siya. Pagkatapos ng ilang minuto, sabi niya kunin niya lang daw muna yung bag, babalikan niya nalang daw ang ibang gamit mamaya". He said "matangkad, naka red na di naman maitim, di din maputi". I got irked by the katangahan of the worker and said, "baka di parehas ang number, tatanga tanga ka lang at kinuha mo kaagad ang bag without even getting the number sa person claiming na siya ang owner sa bag at ikinompara number niya sa original number na naka pin sa bags namin. Impossible naman na if nag print man siya ng exactly the same number eh exactly the same din ang spacing ng mga font, and the font impossibleng gayang gaya niya? Ta tanga tanga ka lang talaga". The supervisor got my claim stub and excused herself.

The supervisor made me sit down sa chair near the baggage counter as she called onto their higher bosses. After a loooooong wait, 2 people in blue, a boy and a girl came to me, they wanted me to sign a waiver, the waiver was for them to conduct an investigation. My friend asked, was what that for when we could just see the cctv ourselves para if the kawatan was still inside the mall, we'd knew what he looked like and probably baka ma retrieve pa namin ang things namin. They said, take note "nasa moa daw cctv nila and we'd be able to see the cctv after a day, 3rd day na now, asan na yun?" I was on the phone with my dad, he told me not to sign the waiver yet and retrieve the claim stub, 294a as it would be our evidence since he'd like me to file for a police report sa taguig precinct. The personnels in blue refused at first but agreed after awhile. My friend explained to me what the waiver was for and after minutes of explanation, bumigay nalang ako and signed sa waiver. I wrote a short description about what happened cause di ko na talaga alam what to do that time and almost time na ng flight namin papuntang cebu. I wrote my name, my number, the things that were inside, though napaka general lang ng nilagay ko but I made a full list of what was inside the bag. I have a very good memory and I know what I place inside my bag so here is the full list of what was inside the bag that the stupid personnel happily handed to the kawatan:

Flight 101 dr's bag - 5, 000

2 mango top - 895 each

Mango top - 1, 295

Mango top orange - 395

Topshop moto shorts - 1950

Zara shorts - 495

For me black jeans - 895

2 bershka wrap around top - 1, 295

For me cardigan - 1, 295

Bvlgari crystalline - 3, 000

Shu uemura eyelash curler - 900

Heroine mascara - 800

Aldo sandals - 2, 500

Bench bra - 400

La senza undies - 1, 200

3 bench boxers - 395

Human nature lotion - 350

Tweezers - 200

Bys powder - 700

Apple charger - 1000

Samsung charger - 1000

In2it eyebrow palette -500

The body shop lipstick - 700

Etude house brow pencil - 400

Sunnies studios eyeglasses - 2, 000

So, if I were to sum that up that's beyond or at around 30k. I asked the personnels if they could refund me ba sa lost item ko since negligence na yan sa part nila, I told the personnels, it was never my fault. Kahit na wala pang laman na valuable ang bag, iniwan ko ang bag sa taong binayaran to do so, bat di binantayan ng maayos? Wala akong kasalanan sa nawalang bag, negligence na nila yun. If the package counter guy wasnt ta tanga tanga, baka di pa nawala gamit ko. The girl promised (ewan how true), that they'd investigate the case. We were just wondering lang talaga, bat nasa moa pa ang cctv? So if may sunog sa mall, tatawag pa ang moa sa aura? Idk what actions sm would take regarding mga cases like this cause this is never my fault. Their personnel handed over my bag to the kawatan, not me. I'm just sharing this to everyone and hoping this wont happen again cause for sure, sm will never bother refunding whatever is lost to regular people like me.

Recommendations:

1) baguhun niyo na system sa pag claim ng bag, binabayaran niyo mga tauha niyo ng maayos, baka naman pwede kunin yung card sa person claiming to be the owner of things and compare it sa parter ng card. (that's what we do in davao and cebu)

2) baka pwede my barcode na yung claim stub para wala nang counterfeiting, if tutoo man talaga that the salarin made a fake card

3) whoever is on duty that day, wag na sana ipa lunch break sa other area, he should have stayed put sa area cause he knew sinu sino magkakasamq upon the deposit of bags

4) god, could the security or the team be fast enough sa retrieval operations ng bag? Talo pa ng mga patay kumilos mga supervisor or sino ba yung dalawang personnels na lumapit sa amin?

By the way, at 3pm, we claimed na everything sa package counter, a new guy was on duty, he was wearing a white shirt with a blue apron, he said na probably inside job daw yun cause normally their cctv's would have a red light that is either blinking or steady, nalaman daw siguro ng kawatan na sira ang cctv kaya the kawat happened.

Ps: 2 of my friends were yapping at the package counter guy and the personnels so idk what they were talking about since I was talking to my dad. Cant help but use capslock cause if you sm people lost your items the same way I did, wouldnt you react the same?

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3:55 am EST

SM Supermalls customer service bills counter

I was trying to claim my father's gift certificate from BPI. I gave the female staff the complete documents needed to claim the said gc but then I gave her the form that doesnt have my father's signature. She informed me that it was needed to claim the gc. I agreed but upon walking away I remember that I have another form which has my father's signature so I hurriedly went bank and inform the staff about it. When I came back the said staff was frowning and asking me "sino banh pumirma nito" and I replied "daddy ko eto yung isang form na inabot ko sayo yung walang sign meron palang other form dito sa envelope na dala ko" which includes other forms from PAGIBIG, PHILHEALTH, etc. After that she's gazing at me and gaving me that sullen glance and responding to me without respect. I didnt get her name but the staff that I was talking about was a pregnant woman at Payment Bills counter at the department store (near SM Aura's grocery). I was writing this letter to let you know that it doesnt make any sense that staffs especially front liners are disrespectful to customer and loves to make sullen glance.

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2:02 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

SM Supermalls sm appliance moa

Last oct 31, 2016, we purchased 43" lcd tcl tv. Nov 20, 2017 our tv shutdown and no power. We drop it to tcl service cnter in las pinas. Tcl has a poor customer service and we r the one updating ourselves for feedback. Aside from that mainboard only is the problm of my unit when tcl fixed the mainboard they saw another problem which is the pannel. Because of that I demand for replacemnt of unit but as per tcl its phased out already if we want they can replace upgraded unit but we need to add cash. We declined their offer and demand for chnge item with diffrent brand. We demand to tcl to issue an approval letter to sm appliance so that we can change the item. All costing will be shouldered by tcl. With the help of dti tcl issued the approval letter. We thought it was done already. Now sm appliance merchandising are not approving are request for change item but diffrent brand. I dont understand because they dont explain to us the reason why we cant replace are item. We have the sales invoice, all accessories of the unit even the original box. We experience a worst customer service with tcl, infact tcl offer us now to replace upgraded unit they wont ask for additional cash out. we dont trust the brand anymore. Why sm allows to suffer their customer for this inconvinience. Would you imagine a house without television. i have two kids who also suffered from the inconvinience that tcl did to us and now sm is doing the same thing.I hope you could help us to fix this concern because we are willing to escalate this issue again to dti. Thank u.

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Customer service of sm appliance moa help us to discussed my concern to their mdsg but mdsg declined my request to replace my unit with different brand because we dont trust the tcl anymore.

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6:19 am EST

SM Supermalls sm cashier snob behavior

Were about to pay our bills with my mom around 2pmto3pm.then i sit down and let mom to pay it ..then i saw that i can pay nso BC thru sm san lazaro..so i went again to the counter with my mom..im not hesitated to ask the cashier while assisting mom since there was no line and people paying..
me: pwede po ba magbayad ng nso dito or psa certificate?
Cashier1: no reaction stay focus on monitor. me: i repeated the question..pwede po ba? Cashier1: still no reaction.
mom: baka dika narinig.
Cashier2(katabi): ay mam pwede po magbayad kaso sa baba po..
me: thanku ate.) felt that she snob me..bastos binge ka? buti pa yung katabi sumagot with smile.. I know that to be a cashier is not easy at all and should stay focus on your customer payments because of money involve..but you must hold a good character without snobbing the others..

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11:57 pm EST

SM Supermalls attitude of sperry sales lady in sm megamall

She's not even smiling to her costumer, she looks like angry coz we ask for sizes and she is always telling that their stock room is on the 5th floor, , i don't know if she is tired of doing that. But that is her job, to assist the costumer, we ask her only twice for the sizes, and waited for 15mins just to check for that shoes. Thank you and hoping for your immediate action.

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About SM Supermalls

Screenshot SM Supermalls
SM Supermalls, operated by SM Prime Holdings, is a chain of shopping centers in the Philippines. They offer a variety of retail stores, dining options, and entertainment facilities. Services include cinemas, supermarkets, and event spaces. The malls serve as one-stop destinations for shopping and leisure activities.
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Overview of SM Supermalls complaint handling

SM Supermalls reviews first appeared on Complaints Board on Oct 18, 2012. The latest review A Delightful Experience at SM Supermalls was posted on May 18, 2024. The latest complaint Unauthorized credit card charges was resolved on Jan 21, 2023. SM Supermalls has an average consumer rating of 1 stars from 209 reviews. SM Supermalls has resolved 3 complaints.
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