SleepysChemical smell on 2 mattresses

L
This review was posted by
a verified customer
Verified customer

Bought 2 Simmons Beautyrest Balthazar mattresses from Sleepys, both had horrific chemical smells which did not go away. Company extended the 'comfort exchange' to me, but my concern is that I should be able to return product and get my money back, thereby leaving Sleepys entirely. Not sure why both mattresses smell like chemicals yet are supposedly new according to their tags. Something must be wrong somewhere as no product make one sick from its odor. The small print states 'no refunds' and only one comfort exchange. I was given an extra comfort exchange due to this problem, but have to pay the delivery fee. They've got you coming and going it seems.

Responses

  • Le
    leonine Apr 20, 2009

    I have the same problem. Bought two (expensive!) Kingsdown mattresses from Sleepy's--they have VERY strong chemical smells. My guess is that it's whatever they use as fire ###ent.

    ALSO: these are supposed to be two extra-long twin mattresses but they are 3 inches short of the standard 80". Sleepy's is totally sketchy. I highly recommend purchasing your mattresses elsewhere.

    1 Votes
  • Ma
    Mattress Sales Associate Jun 15, 2010

    Geez..I feel these complaints should do directly to the manufacturer and not Sleepys... Sleepys sells mattress... they dont make them.

    The Manufacturers have to make the mattresses Fire [censor]ant and thus the slight chemical smell. It's due to the foams as well... I recommend you guys take the bedding off the mattress and allow them to air out. the smell should disappate in a few days/weeks depending on if it's covered.

    But Sleepys shouldnt be responsible for the way the mattress smells. If the mattress smells like cigarettes, the drivers should be to blame... get the picture?

    -1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.