I (Bruce Canfield) (Product Serial # 0906P01059294) purchased a Flextop king i8 smart bed, Flextop king 36flexfit 2 mattress, mattress pad and a set of true temp sheet set for a total of $8, 64023 and was told if we are not satisfied with the bed we could arrange for a refund or exchange before our 30 nights In home trial policy if we're not completely satisfied.
After only 3 weeks we noticed it became very uncomfortable and changed the sleep number to a higher setting but unfortunately resetting several times nothing seemed to work so we contacted Sleep Number Store where we made the purchased and they instructed us to call Sleep Number customer service. We did and was told we can only return the base that cost $4, 299.00 and the mattress that cost $3, 199.00 was not refundable and we would have to pay an additional fee to carry off the mattress that I'll still be reasonable to pay for! So with that being said all I could do was to continue paying for this purchase.
Months went by so I decided to call customer support because my husbands side was ridiculously losing air pressure and was on the phone waiting for a representative to answer my call for all most an hour then after telling about my complaint we were disconnected. I've called back and had to retell the whole situation and once she put me on hold to transfer my call (Yes, disconnected again!). aggravated and disappointed I decided to call back another time so a few weeks later I did and had to repeat everything again and was promised they would send out parts to figure out where the problem was either the pump or possibly the hoses and they would send out some cut-off valves but its been weeks now and haven't received nothing nor a phone call.
I also complained the magnetic mattress cover was not connected to the bed and the magnets came lose from the cover and they said it was still under warranty but it would still cost me a additional $300 to purchase that I cant afford and not counting the sheet set we purchased ripped after 6 months that I didn't mention.
Desired outcome: To fix the issue and replace the magnetic cover so it can keep the mattress in place.