Menu
Register
Write a review File a complaint
Sleep Number Customer Service Phone, Email, Contacts

Sleep Number
Reviews and Complaints

Sleep Number's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.sleepnumber.com

Learn how the rating is calculated

2.1 13 Reviews 265 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sleep Number Complaints 265

ComplaintsBoard
A
8:32 am EDT

Sleep Number Sleep number ile

Complete bull! I’m not a travis kelce and can’t throw my money! I paid over $8000 for a glorified air mattress! I made this investment, “investment ha” because of my back. I’m a mother of 3 and after natural childbirth, my back has never been the same. Every morning I would wake up so soar that I knew my mattress was contributing to my misery. I was so hesitant in spending soooo much on a mattress but figured I need to invest on myself and my body. Biggest mistake of my life! Within the first month I was questioning my purchase. Before my trail ended, I hated the bed. Tried to return and customer service is a joke! Shouldn’t have customer service name associated! They were complete [censored]es! Basically responded with “oh, all your telling me is your back hurts” compassion much?! My daughter still sleeps with me so I also bought “waterproof” mattress pad, ha! Joke! Guess what! She peed this morning and my mattress is soaked! People don’t have these crazy funds laying around. If they do, there in debt. I have severe anxiety and won’t get in debt. Therefore, $8000+ of our money was funds we had saved. I want my money back! I want this bs bed out of my life! I purchased this full crap on 12/04/2020. I wish I could back and never made this purchase!

Desired outcome: I want my money back! I want this BS bed out of my life!

Read full review of Sleep Number
Hide full review
ComplaintsBoard
L
1:44 pm EDT

Sleep Number Racketeering

One of the ugliest brain fragmenting beasts that tortured me had an obscene over done bed with about twenty buttons. The beasts in the network are all worthless and had put every natural resource on this planet into a deranged poison crisis with their sodomite raping slums.

The beast tried to pawn off this abomination to me while I was still brain fragmented completely. These freaks would have been medically executed under insanity laws. They are inbred/hybrid freaks and cannot function in any capacity. The bed would have been filled with parasites. I am an abstinent heterosexual.

I am sure these disgusting false beds are made by torture prisoners like everything else in idiot sodomite USA. Just like everything else, these indigents destroyed the bedding and furniture businesses.

Desired outcome: Shut down all false luxuries in sodomite USA including this abomination.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
S
11:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Number King split king c4

We purchased this bed in 2017 in Washington DC. From the start had issues. We paid a small fortune for it and never had a good nights sleep. My wife has refused to sleep on it for several years. I continue to sleep on it, because of the price we paid. It sucks. I wake up every morning hurting. I am prior military and purchased i5 to sleep soundly since I was never able to do so with the military. Now, I am retired and cannot afford to replace it

Desired outcome: A comfortable bec

Read full review of Sleep Number
Hide full review
ComplaintsBoard
S
8:31 am EST

Sleep Number Sleepnumber and the upsell

We were so disappointed with my new (2/19/22) California King Sleep Number P6 Smart Bed with the FlexFit Base. After paying $5,358 we found out the only way to control the FlexFit adjustable base is with the attached remotes. In the store when we were trying one out the sales lady controlled everything from an Ipad. We were told we could also use our Cell Phone as well as the wireless remote to accomplish this. This was not the case however. I wish we would have waited until that feature was available to purchase. We were very happy with our older Sleep Number but wanted the Flex feature. Please don’t make the same mistake as we did ! I wish we could return this bed until they get this problem solved.

Up Date 3/1/22 – After multiple complaints “Bret” called from sleep number and tried to Upsell me. She told us we could get the base that we wanted if we paid the difference in price. This is a perfect example of trying to upsell a customer. Beware…Don’t get scammed like we did……

Desired outcome: Give me the base that they said they told me in the store. We really do like the bed, just feel like we were ripped off.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
K
7:31 am EST

Sleep Number Bed

We bought a sleep number bed in 2020. Was delivered the beginning of october. By august of 2021 the bed was losing air on one side. Felt like you were rolling downhill. I finally called in november to ask what was going on they sent me plugs to see if it was the mattress or the pump. Finally called back in february to let them know the results. Figured it was the pump. In order to get a new pump, it cost $125.00. It was not covered by the warranty in full even though it was a bad pump that started acting up before the year 100% warranty. Bad customer service if you ask me. Of course, had to buy the pump so the bed is useable. Why buy this system if they don't stand by their product 100%.

Desired outcome: reimburse me the pump cost.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
M
11:17 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I (Bruce Canfield) (Product Serial # 0906P01059294) purchased a Flextop king i8 smart bed, Flextop king 36flexfit 2 mattress, mattress pad and a set of true temp sheet set for a total of $8, 64023 and was told if we are not satisfied with the bed we could arrange for a refund or exchange before our 30 nights In home trial policy if we're not completely...

Read full review of Sleep Number
ComplaintsBoard
K
9:38 pm EST

Sleep Number Delivery

We had delivery scheduled for today (Jan. 6), 1-3. Even received a call yesterday confirming it. Waited until 4 and no bed. Went online to chat with a customer service specialist. After 90 minutes, I'm told to call delivery. I call and am on hold for 45+ minutes. When I finally get a representative, I'm told that there has been an issue and delivery is now Jan. 18! WTH?

Desired outcome: Return/Refund

Read full review of Sleep Number
Hide full review
ComplaintsBoard
C
1:54 pm EST

Sleep Number Bed

I purchased a sleep number bed about a month ago. It came defective, and loses air overnight. I spent over $4000 on it. I've called customer service 5 times (1-3 hour wait each time) and I have had the call disconnected twice already. Only once did they call me back and apologize.

I received a defective bed. I only want a working bed. They are now asking me to troubleshoot it myself, which involves sleeping on it. I've moved to a guest bedroom as sleeping on a mattress that deflates will kill your back (and I'm 30!). Not really sure why it's my job to troubleshoot given it's 30 days old and came broken.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
S
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Number Mold underneath in center of bed

I love my sleep number bed and I've raved about it to everyone that would listen. Recently while moving our bed around noticed a wet spot underneath in the center of the bed. That makes sense my husband and I been suffering from stuffy nose and coughing each night for the past 6 months. Now how to get this resolved? I spent a lot of money on this bed, and wanted to enjoy it many years. Please let me know what the next step it.

Desired outcome: I want a New bed

Read full review of Sleep Number
View 0 more photos
Hide full review
ComplaintsBoard
D
12:01 pm EDT

Sleep Number Headboard and frame

I purchased a Sleep Number Bed 8 years ago. The bed was fine. Until I purchased a bed frame and headboard. Manufactured by Barnhardt Furniture located in North Carolina. Sleep Number is the distributor and sales reps for Barnhardt Furniture bed frames. The frame lasted barely 3 years before it completely collapsed and would no longer support the bed. Couldn't sleep in it. 8 weeks of emails, pictures of the broken support slats, copies of purchase receipts, and many complaints. Well, they outlasted my patience. I can only advise any further customers who have thoughts of purchasing anything from Sleep Number they look elsewhere. Terrible customer service. Sales people who have no idea about the products they are selling. Save your money and spend wisely at some other bedding company.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
V
4:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I waited three weeks for my mattress to be delivered 10/2 between 1-4. At 3:30 I called the store and the guy tells me "It's supposed to be delivered. let's hope it arrives." I then sat in a chat que for 45 minutes, was given delivery's number, was told a customer service manager would call me in 24-48 hours. I waited in another que to find out that the...

Read full review of Sleep Number
ComplaintsBoard
C
3:10 pm EDT

Sleep Number Delivery of a Sleep Number Bed

Spent over 5k on a bed. Delivery shows up without the air tubes or the power cord for the pump. The drivers called the warehouse ...I talked to the supervisor and he promised me someone would be calling me within 30 minutes to expedite the parts for delivery. 45 minutes later I called the local store where I made my purchase ...Was told they called customer service on my behalf but wee not able to escalate my situation to a manager. Wow! 3 hours later I called Sleep Number customer service where I was promised next day air delivery even though today is Friday...We'll see... ..
Everyone I spoke with on the phone was apologetic and professional...however they said my priority date to get my parts installed is October 7th...almost 3 weeks away...some priority! Extremely disappointed! Brand new bed and can't use it...I made arrangements from my busy schedule so that they could deliver my bed ...They didn't even bother to check the order as they were loading on the truck...too many suits and not enough common sense. Over 5k! so very disappointed...I will not be recommending this company to any friends...family... etc...I don't care how good the product may be...They completely dropped the ball and didn't care enough to call me back...

Desired outcome: Recive parts.... get a large discount for my trouble....[censored]

Read full review of Sleep Number and 1 comment
Hide full review
1 comment
Add a comment
V
V
VeeBee1970
US
Oct 04, 2021 4:34 pm EDT

I had the same blowing off from the customer service. Sorry.

ComplaintsBoard
R
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Number Mattress

I purchased my sleep number in 2017. The first month it seemed like a good purchase. Since then, it is awful. I paid 6k for this piece of junk. It feels like I am sleeping on a bed of rocks, no matter the setting. I purchased a bed topper, however, that has not worked either. I have come to the realization that I will need to purchase another bed, NOT A SLEEP NUMBER. Wish I could sue you for false advertisement, your product is very bad.

Read full review of Sleep Number
Hide full review
ComplaintsBoard
C
1:00 am EST

Sleep Number flex 2 base

I bought this on May31 2021 and the flex2 base is still in the boxes. I can not get anyone to set bed up. This is my 4 Th. attempt to get it set up. Help! they are saying nothing can be done until Sept.1 2021

Desired outcome: Set up now!

Read full review of Sleep Number
Hide full review
ComplaintsBoard
E
12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This was a dream to lay on in the store. Got it delivered and first night miserable. Kept rolling to the center (they apparently have a fix for this) and was too hot (they don't have a fix for this) and we feel every movement like a waterbed (they don't have a fix for this) and my wife does not like the lift for the head. Unhappy wife = unhappy...

Read full review of Sleep Number
ComplaintsBoard
S
7:13 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased our Sleep Number bed in February and started having problems with it in March. I started calling in early April about the problems and requested them to send me a new mattress as advertised. I called the original manager we purchased the bed from in April. I continued to call the store and the new manager Chris and I have spoken 3 additional...

Read full review of Sleep Number
ComplaintsBoard
M
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sleep Number P6 King Bed

Have an unresolved problem of mattress sinking in middle.Have dealt with numerous c/s people for 4 yrs. with no help whatsoever. The c/s people are totally incapable of offering any suggestions or help. The man I spoke with today said that the beds were made to sink in the middle after 3-4 months of use! DO NOT BUY A SLEEP NUMBER BED, there are many other good brands to choose from for less money.

Desired outcome: fix my mattress

Read full review of Sleep Number
Hide full review
ComplaintsBoard
M
12:57 pm EDT

Sleep Number sleep number ILE limited edition/Suppose to be their best bed

I spent close to $3600 on this thing, I was told to sleep on the number 35. I think it made my hip almost come out of place...it has not been right since...probably never will be. I put number to 100...still not firm enough. I went into the store in Montgomery several times..I was told they would contact headquarters...never heard a word. I called them myself...they would not do anything. I just threw away that money. I would tell anyone..do not waste your money. This is one of the biggest mistakes I have made in my life.
I would have been better off to go to Walmart and purchase a air mattress with a pump to inflate for $100 bucks. Mind you I paid over $3600 on 2/26/19..1st payment 3/20/19...on auto pay...never missed a payment ..I still owe over $2300...what a rip off. I have good credit too...

Desired outcome: I would like them to at least pay what is left owed to Synchrony Bank. I have been paying well over 2 years and still owe over $2300.een paying since 3/20/19...well over 2 years

Read full review of Sleep Number
Hide full review
ComplaintsBoard
T
4:17 pm EDT

Sleep Number I need help solving a nightmare!

I've been a customer for about 15 years. I wanted to upgrade as my bed was getting old. I didn't really know what I wanted, but you said it was refundable. Well, my bed now is king size so I thought I'd try queen size. W-E-L-L I couldn't adjust to a smaller bed, so I wanted a king size again. Well, Ii found out the frame wasn't refundable, just the mattress. So I've had this queen frame in the spare bedroom for over a year now and paying it off with Synchrony Bank. PLEASE~ is there any way we can work together, maybe to use my frame for a trade in or some other way to solve my problem. I'm miserable sleeping in my old bed & looking at the new frame just starring back at me!

Read full review of Sleep Number
Hide full review
ComplaintsBoard
U
6:10 pm EDT

Sleep Number Customer service and support after the sale

Sleep Number as a whole makes a pretty good product, although not nearly as good as their advertisements would lead you to believe. My wife and I purchased a Queen size Sleep number bed with new adjustable base and foundation with mattresses. Part of the reason why we did this was because they were so adamant about the quality and how they were lifetime warranty covered, and no other mattresses had that coverage! Over all we spent around four thousand dollars, and for the first few years all went well. Now as we began to age, we began to use the bed more especially the adjustable base. This led to failure of the remote control both for the adjust able foundation and the air pump control. We then found out that these were only partially covered by that lifetime warranty. We had to replace them both, one of them twice and each time it cost over two hundred dollars and took a week or so to get the replacements. Next thing that happened was the adjustable motors began to fail. We have now had to replace the head of the bed motor now three times, and not one of them cost us less than two hundred dollars or more warranty or not! We have had the bed over ten years as they point out to us when there is a problem, but that was one of the reasons they used to get us to purchase it in the first place. Each time something fails they say it is being shipped for free using overnight but there is no way to track these shipments. When the item does not show up for a couple of days we call them and they always explain to us that because it was shipped via expiated means, it would likely not show up for a week or so. That has been the case on every order, so far. It is inconvenient when the adjustable parts does not work and causes some difficulty in sleeping. The current problem is however the by far worst. On the right side of the bed, one morning three days ago, we heard a noise that sounded like cloth ripping in the bed room. We went to look, and there was gigantic blister shaped lump on the right side of the bed, a call to customer service was made because this seemed to represent catastrophic failure of the mattress. Customer service told us once again that we would be charged for the replacement but it would be a prorated charge, which turns out to be 118 dollars plus tax, which according to them saved us the whopping amount of 37 dollars. Now, I have become disabled and have two places where I can rest one is my wheel chair and the other is the bed. Now with this lump in the bed it is impossible for me to be able to lay down on that side of the bed, which just happens to be the side of the bed that is setup to transfer me to and from the wheel chair to the bed and vice versa. So, since this happened I have to sleep setting up in my chair which according to the doctors is likely to cause blood clots to form in my legs which could be fatal. Customer Service told us they would ship the new mattress over night. That was three days ago today, and when we call them trying to find out when it will arrive, we get the exact same service as always, they told my wife today that since the mattress was shipped expedited we could probably receive it my the first part of the week. So here I am, I own one of these futuristic beds that is so much better than a conventional bed, and it is lifetime guaranteed that has suffered failure and which leaves me in what could be considered a life threatening situation. With a company who's idea of expedited shipping means a week or so! To say I am displeased is the understatement of the year. Also anyone who is considering purchasing one of these beds, be aware that if it requires service, you will have to deal with the company to get the part then contact someone they recommend to do the labor, which usually results in even more delay in getting the repair done. My own opinion is that a catastrophic failure which makes the bed unusable should result in the replacement of the whole failed part without charge to the owner. That would be a lifetime warranty, at least with a conventional bed you may end up with a wallowed out hole in the mattress which you can stuff full of material to create a make shift work around, but when it is a huge lump in the center of the mattress from top to bottom you simply cannot let enough air out of it to make it a sleep able surface, and you for sure cannot use it with the wheelchair transfer equipment. I would never be able to recommend one of these beds to anyone, especially anyone who plans on keeping it more than five years.

Read full review of Sleep Number
Hide full review

Sleep Number Reviews 0

Looks like Sleep Number has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Sleep Number, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Sleep Number

Screenshot Sleep Number
Sleep Number offers a range of adjustable, smart beds designed to provide personalized comfort. Their products include mattresses with adjustable firmness, pillows, and bedding accessories. They also provide sleep tracking services to help customers optimize their sleep experience.
How to file a complaint about Sleep Number?

### Guide on How to File a Complaint or Review about Sleep Number on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. Otherwise, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Sleep Number. Include key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents, but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you effectively in filing a complaint or review about Sleep Number on ComplaintsBoard.com.

Overview of Sleep Number complaint handling

Sleep Number reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Mixed Reviews Reflecting Varied Experiences was posted on Mar 27, 2024. The latest complaint Black mold was resolved on Sep 27, 2014. Sleep Number has an average consumer rating of 2 stars from 278 reviews. Sleep Number has resolved 68 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
1490 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Sleep Number Contacts

  2. Sleep Number phone numbers
    +1 (763) 551-7000
    +1 (763) 551-7000
    Click up if you have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number
    Head Office
    +1 (713) 331-0132
    +1 (713) 331-0132
    Click up if you have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number
    Call or text
    +1 (888) 411-2188
    +1 (888) 411-2188
    Click up if you have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number
    Call us
    More phone numbers
  3. Sleep Number emails
  4. Sleep Number address
    1001 Third Avenue South, Minneapolis, Minnesota, 55404, United States
  5. Sleep Number social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.