Sixt

With the present I am testifying to my negative experience with Sixt car rental. I booked a car through website with pick up and delivery in Amsterdam Schiphol, 10 days car rental of medium category type Kia Stonic or similar with manual transmission. The total booking for the 10 days was 243.00 €
I check in others generics rent cars sites and I find the same price, so I decide to book directly from sixt.
First of all I want say that I work with Corporate Travel (I am Sales&Account Manager of the corporate market in the north-east of Italy) and for many years I'd rental car for work issues to then also be able to advise any suppliers to my Corporate customers who travel for Business.
Arriving at the Sixt desk in Schiphol I find an attendant asking me a series of personal questions, totally inappropriate.
After that he proposes me a higher category car with automatic transmission because the one I booked (and confirmed! ) is not available. I say yes to him provided that the price is obviously the same. He confirms to me that it is the same price and I accept thanking him for the upgrade granted.
*****He asks me what insurance I want and I confirm that as confirmed online, I do not want insurance and additional options compared to what was previously confirmed.
He explains that in the total on the screen I will see the price of the deposit that will be blocked for the rental days and subsequently blocked and in 'trust' I proceed to the digital signature of the contract******
When I return the car I find that the total I have to pay is exactly double that when confirmed and they tell me that it is an additional insurance that I chose during check in at the desk. Confused, I start checking contracts, confirmations and receipts in my possession and I actually read that I was given additional insurance never required, sold to me without my consent when delivering cars and passing it off as the deposit.
I Rental cars for many years with other historical and international suppliers and nothing so unpleasant has ever happened to me. I have never had to pay 1 euro more than when confirmed and pre-paid online.
I informed myself for days and found many, unfortunately, reviews where cases equal to mine are witnessed.
Dealing with sales in the same sector, I can with certainty say that ancommercial omission sale of information and clarity has been made and that it can probably be a 'legalized scam' Testifying to this I have the person who was with me who witnessed the conversation and all the confirmation vouchers that report the total of 243.00 confirmed at the time of booking and subsequently at check-in.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
By virtue of the fact that my job is to suggest the various suppliers to my customers who travel for Business, but above all, by virtue of a professional and clear work ethic.
I think it is shameful what has happened.

Yours faithfully,
Gloria Tommasi
Travel & Business Development Consultant Area Manager North - East
Mobile: +[protected]
e-mail [protected]@gmail.com

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: its been more than a year that I am cooperate customer number [protected]. I always rent cars and van for my business. Nevertheless the main manger (Joseph) has got mood swings and keeps blocking me for no reasons. Always on the phone and takes out anger on us if he's moody. I get a call from sixt company as I'm a platinum customer and never been happy and booked a with stressing and panicking. he makes us write good reviews and goes on our email to write a good review etc... this is pathetic and all the areas manger are linked and calls to unblock me and sends me to sheperds'bush area (Tanzeel) and they sent me back to Wembley. I am really fed up of all this situation. I rented out AUDI which underneath shell came out thus I have got a full comprehensive insurance and as we know that all cars come with warranty etc so the shell came out and he didn't replace me with another car instead acting like he's the boss and cancelled my rental. once there was a small plastic damaged which fixing price was 60 pounds he took undercover money of 150 pounds to keep it for them self. I didn't do anything illegal and everything is with legal and rules and regulation.

It occurred on: 9/02/2021

This meant that Didn't replace me a car and left me in the middle of nothing.

investigate and always look after their customers. replace me a car

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Fahim Zazy

Booking reference number [protected] Cooperate account number
27 Salmon Street
London NW98PP
NW98PP

29/09/2019
Invoice [protected]
It was raining when I collected the vehicle on a Sunday and no inspection was done. I rented for only 1 day. When I returned it the very next day they said I had damaged the rim of the Tyre. I laid a complaint then and was told I would have to pay the damage. I insisted it was not me who caused the damage and they refused to accept my word. A year later they are trying to take me to court. Don't they have insurance for damage? Secondly where is the fairness here? No inspection prior? Be reasonable €400 for a rim scratch?

We booked a car through sixt tried to cancel due to quarantine they are still charging me the 3 days and refunded part of my rental. During a pandemic and a mandatory quarantine I think it is absurd that they would not refund my whole rental. My husband is in healthcare and can not afford to quarantine for 14 days. They have been unreasonable and not willing to amend their policy during this difficult time.

I sent the following email to Sixt, regarding their complicity in spreading Corvid 19 virus:

Dear Brianna,

Thank you for your careful review of my reservation.

I thoroughly understand your legal position and adhering to the fine print of your contract.
However, in light of my textbook symptoms of the Covid19 virus and lack of testing possibility to confirm the same, I took it upon myself to self-quarantine and cancel travel plans as the prudent, socially respectful thing to do.

I do not agree with your statement that the WHO, world health organization, recommends public interaction and traveling while clearly showing symptoms of Covid19.

Alaska airlines fully refunded my "Non-refundable" tickets. Sixt, instead, chose to penalize a prudent citizens, such as myself, by not only charging for unused services, encouraging the spread of Covid 19, but also having the audacity of charging MORE in cancellation fees then the rental cost itself!

I find the Sixt actions very disturbing and will spend my quarantine time ensuring that the Sixt Policy, blatant disregard for customer and employee safety, and your support of Covid19 spread is well publicized in social media and all rating platforms.

Regards,
Tomasz Rondio

they are not helping in moscow office . i did crush on road but they didnt help and no answer to my call . my reservation number [protected] they was so rude and one manger talking one way and other manager talking diffrent way. they didnt send my deposit back also. i never recommend this company in russia to anybody. sixt good company but not in Russia

I have been receiving emails from Kim Hicks
regarding a payment due for 611 Euros. When I ask her about the dates the car was rented, the make and model of the car and my signed contract she doesn't provide me with any information and keeps emailing me and asking me for payment. This needs to stop. I am a doctor with 3 busy practices and have no time for these scams.

Please contact her:
Kim M. Hicks
Account Representative
Bluestone Law, Ltd
4800 Hampden Lane, Suite 200
Bethesda, MD 20814
USA
Tel: +[protected] x120
Fax: +[protected]

Thank you,
Dr. Neda Mehrabani

Hello,

I need your urgent support in regards of the reservation [protected] from Jan/24 to Jan/31. I paid with a debit card the amount of 17, 346.90 MXN including the deposit (6, 738.56 MXN). At the return of the car, I was supposed to receive back the deposit, but instead I got charged again 10, 968.34 MXN. With a total deduction of 28, 315.24 MXN

I tried to claim my money back from a charge done by SIXT rental car and they still are avoiding to pay me stating they have not received the paperwork required. A strategy to avoid paying me. I cannot understand how a company such a SIXT makes deals with easyrentcars, a Beijing based company; and insurance provided by AXA which is insured by AA Tianping PC. thus, making it very difficult to deal with them. I cannot trust a company who favors the use of theses companies. Already the information required they have it as per mails received from different personnel confirming the information sent;and where denied by them. Ref # [protected]

Rented a car from SixT at Munich airport last week. Contract number:[protected].
I received my final invoice today and was charged over 46 Euros for fuel. The car was 7/8 full when I received it and was 6/8 full when I returned it. The vehicle (Opel Grandland x) has a 53 liter tank and 1/8 of the capacity is 6 5/8 liters. The fuel cost is less than 1.40 euros per liter and therefore the 1/8 tank of fuel should total less than 10 euros. I was charged five times the retail price of fuel. I understand having to pay more than the retail price but 5x the cost is a ripoff. I want SixT to reduce this charge or I will dispute the charge with my credit card company.

Good morning,
I have rented a car for four days: 27/9-1/10 via rental cars.com .I have been late for one hour ang charged for 216.35 euro. A bill is attached. They say that they charged another tarrif for the previous days also because it is a pre-paid voucher. I tried to send them a mail and it did not help.
Would you please help?
Thank you very much
Best regards

mounth ago (1st of September, 2019) we made a reservation (reservation number:[protected]) for 150.93 euros

On our way to Munich (in Hungary) we were robbed: all my boyfriend's (Tamas A.) official papers an creditcards were gone.
He made the reservation so when we arrived to the Hbh Munich Office, we tried to talk to the man who was there doing nothing WELID ZIAD the manager and we asked him to give us an opportunity to do something to solve the problem but he was not nice at all and said that there is nothing to do but we will have back our 150.93 euros.

We had to spend the night in the city for 100euros because our payed rented house was far away from Munich, we coud not get there without car.

Next day I called the Sixt telefonenumber I had from the page and I called them.

I talked to 2 differente men(male) after I typed the reservation number what the automat voice asked for and they said that I should go back to the office and we can change the credit card (mine).
We were suppresed and happy and went bach(1.5 hours travelling back) to have our car.

In the office nobody knew about our phonecalles and Andrea E., a nice Sixt agent helped us to understand that we were misinformed:
no way that we can have our car if we do not have the some card.
She called Ziad who said that there is no car for us(!) avilable .

I looked at the commercial text behind Andrea wich says :

Sag deinem Chef, er soll nicht persönlich nehmen""
and I thouth: wow, this is it!
The Manager of the office was absolutly not friendly but like an anamy he stoped us solving this problem.

Andrea said that we can have a brand new reservation fot 220euros but we could not do it because there was not enouph money on my account for that.

So we want to make a Complaint against WELID ZIAD and we want to have back our money as it was promised (150.93 euros).

Thank You for your attanchion

Worst rental car experience of my life! When we picked up the car we were told everything was fine with it. We noticed the tire pressure screen had been called up on the dashboard and one tire was a little low but thought nothing of it because Sixt said the car had just been inspected and all was in order.

We learned after driving for a few hours that one tire had a slow leak. We were several hours away visiting grandparents so we filled up the tire and reported the matter to Sixt when we returned the car. Sixt then billed us for the tire! They refused to respond to any of my points about my customer experience - I feel that their response was rude. I have rented many cars globally over decades of travel and have never experienced a car rental experience as terrible as this one.

Now after looking at other reviews on the internet I see numerous complaints about alleged false charges, including "scam to charge for damages". One customer reports that he even took pictures of his car when he returned it and then was sent a bill for scratches that were not on his car when he returned it and he can prove it with his pictures. Another customer reports that "If you don't take full insurance from Sixt they are looking to scam your money."

I believe that Sixt may be engaging in a deliberate scheme to commit customer claims fraud. I highly recommend that you avoid Sixt!

Hello,

This is about a car that we had rented from Sixt Car at Lisbon airport on the 26th of September. The contract number is [protected]

The booking was made by us through car rentals and the reference no of the same is [protected].

We had dropped the car back at Faro airport as as required before the stipulated time on the 28th of September at 10.30 am and with no incident or damage at all. The car was checked and since everything was pre paid, we were asked to leave and assured that the deposit would be released. The same was also done. We returned back to our country on the 3rd of October and on 21st October there was a charge of 32.85 Euros done on out card by Sixt Car. There was nothing due and we are just shocked by this fraudulent transcation!

We rented 3 x s car with sixt Den hague centrum in 2018.
Either or name Becx / or Bradbury.

This year my husband was held in airport schiphol for an outstanding traffic fine according to Sixt. 81 euro.
1 ) we have no note from sixt ever received
2 ) you v my creditcard - you always rake it so why not now
3 ) system in schiphol was down i could not pay
4 ) email send no reply

Please solve this ! This is your lack of proffesionalism. Communicate with me please!

My father and I rented a car from Sixt (Amsterdam central) for 48 hours between the 25th and 27th of September, 2019. We refilled the car and delivered it to the designated parking lot. Upon return of the car, we checked with the employee at the parking if everything was okay with the car. He checked it and stated that it was all good and had been returned in the same condition as that we borrowed it in. After this, we also visited the Sixt office and asked them if everything was good and when our deposit would be refunded. They too, stated that everything was okay and that we would receive our refund within 3-5 working days. However, after ONE WEEK post return of the car we received an email stating that they have noticed a scratch on the car which they are accusing us for. Honestly, what sense does it make to raise a claim after a week of return of the car. The scratch could've been caused by someone else and we do not take responsibility for it. This behavior on behalf of Sixt is highly unprofessional and we will never rent a car from them again. And we hope our security deposit will be refunded as swiftly as possible as they have no right to hold it back from us when we are not in the wrong.

Me and my husband travel a lot all over the world and we ususally rent a car from Budget or Hert really known companies and normally we go more for brand companies but this time I said lets try a different rental. OMG was I wrong! First of all when I got to Poland and entered the office the sales rep was texting and laughing with the person in the back later on we found out it was a manager. They informed me they don't have the car I purchased. It was really disappointing and said they can give us a better car with more money. Really? if I wanted luxury car I would get it. so we got stuck with worse car for the same money. We go down to the garage and see our car with scratches so I asked for a paper trail that those scratches are here I was informed they cant provide me with anything and if I want I can walk or go to different company. The sales rep broke off basked attached and claimed that my husband did it, my husband was not even standing next to him. it was so horrible.
Upon returning the car we were relieved and said we are never dealing with this so called company. Cheap and horrible. but upon returning home we received an email that we will be billed for scratches on the bumper. Really?

DONT DEAL WITH THIS COMPANY! I SHOULD HAVE READ ALL REVIEWES BEFORE DEALING WITH THEM..