Germany - D-82049
Please avoid SIXT and Murray's rent a car in Ireland unless you like being swindled. My travel agent rented a car for me for a vacation week in Ireland from SIXT/Murray's Rent a Car (they occupy the same desk at Shannon. The car was paid for in advance through a US booking agent called Auto Europe US. I was advised that there would be an additional airport fee and VAT tax to pay at Shannon. I presented my prepaid voucher to SIXT at Shannon and inquired about the additional local fees and taxes. They amounted to about $40.00 which seemed exactly the difference between the dollar amount on final contract SIXT gave me and the amount I'd already paid. That all seemed to make sense. I asked the woman to confirm that I was paying just the additional $40 and she mumbled a lot of confusing gibberish..so I asked again...and again...and we repeated this little farce until she finally said yes. So I signed the agreement. It turns out they had included an additional insurance fee without ever mentioning it to me at the desk. the fee amounted to roughly $180 which was charged to my credit card. SIXT has flatly refused to even discuss a refund of the additional insurance, claiming that I agreed to it. I was with three other people who confirmed that the word "insurance" was never uttered during the transaction. Do yourself a favor and avoid this agency like the plague.
We booked this car on the 10th of March, well in advance of our arrival date, requesting an automatic car for the period of the 17th of May to the 12th of June.
After that, I even called the Sixt service center ( I had to try several times, as it is near impossible to get on the line with Sixt), to confirm this would be an automatic car. They confirmed that to me verbally, as it seems that Sixt refuses to read their emails. ( - I sent several emails, with not a SINGLE response).
After arriving in Amsterdam, and going to their office at Amsterdam Central Station, I am t old there is no car available for me. The staff was EXTREMELY rude, and was not helpful at all. They made us wait outside in the rain, checking for another car. They then sent me to their other office at a place called Overtoom, and from there we got sent to Schiphol airport. They then go ahead, and offer me a smart car, which has a seating capacity of two. When booking the car, we clearly saw on the website that the seating capacity of the car was 4 people. When I mentioned that, their staff seemed to be intent on verbally abusing us in German. I mentioned then that we are two people, and have two pieces of luggage, and the counter person actually went ahead an told me that is not her problem, and if i wanted to, I could put one bag on the passenger seat, and make multiple trips. We were planning a holiday to France... so that made a lot of sense.
In the end, I had to go and rent a car at another company, as after talking with Sixt for not even five minutes, they then decided to ignore me and work with other customers, ignoring my requests.
After all of this, I have been trying to get in touch with their customer service centers, to help us get a refund on the amount we spent, and so far have not gotten any response, or I have been put on hold for 30-40 minutes on end. The only response I got was that they said I did not show up to pick up the car, even though I travelled around to 3 different sixt rental places, as they instructed me
Avoid Sixt like the plague, and pay that little bit extra for EuropCar or Hertz. It is worth it.
I was recently involved in an accident with a person driving a sixt rental vehicle. There was over $1, 000 in damage to my car. I have full coverage through Mirascon. The final police report covered everything that happened and the driver of the sixt vehicle was the only one cited at fault. He had purchased insurance through Sixt when he rented the vehicle. When i went to Sixt to see about filing the claim and having their insurance pay for the damages to my vehicle, they told me they didn't know how to file the claim and then proceeded to tell me to go through my insurance company instead. I showed them the police report where the driver of the rental was cited at fault and informed them that i shouldnt have to use my insurance to pay for the damage to the vehicle. The only thing they did for me was give me a handwritten email address to a German Sixt employee and told me to have a nice day and that they can't help me. I proceeded to contact my insurance agent and explain to her the situation with sixt. She was a great help and together we filed the claim and decided not to go through my insurance and instead have Sixt cover the expenses. I recieved a call back today from Mirascon explaining to me that i would have to pay my 500 euro deductable for my insurance to pay for the damages. I explained once more that i never chose to have my insurance pay for the damages and i was asked if i would like to talk to a help line. I am awaiting their call now. I am at a lost of how to continue. Any help that anyone can offer would be much appreciated. It's already been 7 days since the accident and I still don't have and insurance company to cover the expenses.
This is a rental car ripoff par excellence! The online rental information makes it look like a real upfront operation with everything disclosed clearly for the consumer on the website. The problem comes when you go to pick up the reserved car and find out that the third party liability insurance they say is included in the price will cost you nearly more than twice the cost of the entire car rental! A compact car that online is around $20.00 per day comes to $60.00 a day because the insurance they say is included is not included at all. The people at the desk were very nice and the service person called the head office and spent quite a bit of time talking to supervisors to try to get them to honor their website offer, but to no avail. They lie upfront to get you in and then try to add $1200.00 on top of your rental once you're there! Colossal ripoff and false advertisement! If you see Sixt Rental Car run fast the other way and save yourself some grief!
If they'd told me the truth from the git-go I wouldn't have any complaint whatsoever; I just wouldn't have wasted my time fighting traffic to find them, let alone making my wife sit for the better part of an hour while I tried to make them honor their website offer. My wife, who is in a great deal of pain with cancer, didn't need the grief nor did I.
I rented a car from Sixt and when I went to pick it up at the location that was given to me, that location was closed down and out of business. Thank god I had a phone to call them and they told me to go to a different location and when I got there, they didn’t have a car that I registered for. So they gave me a different car and when I left, my GPS broke in the middle of France, so I got lost in the foreign country, so I had to find a store and buy a new gps. After I returned back to my country, I saw that they charged me a cancellation fee for no show, when in fact I did show, it’s only because I didn’t get a car from the location that I had originally, when that location was closed down.
I also got charged another 2300 for charges that are not explained. I’m trying to contact customer service in France for the past two weeks and no one returns my phone calls or e-mails. I called British customer service and they said they could not help me, only French ###s could, who do not return my messages. So I’m out over 2500 in additional charges, and the car was returned in perfect condition. And also when I picked up a car from French location, the tank was not filled up, it was in fact almost empty, so I had to fill up on my own account. Please never rent from them, they are scammers.
I rented a car from SIXT and when I went to pick it up at the location that was given to me, that location was closed down and out of business. Thank god I had a phone to call them and they told me to go to a different location and when I got there, they didn't have a car that I registered for. So they gave me a different car and when I left, my GPS broke in the middle of France, so I got lost in the foreign country, so I had to find a store and buy a new gps. After I returned back to my country, I saw that they charged me a cancellation fee for no show, when in fact I did show, it's only because I didn't get a car from the location that I had originally, when that location was closed down. I also got charged another 2300 for charges that are not explained. I'm trying to contact customer service in France for the past two weeks and no one returns my phone calls or e-mails. I called british customer service and they said they could not help me, only french ###s could, who do not return my messages. So I'm out over 2500 in additional charges, and the car was returned in perfect condition. And also when I picked up a car from french location, the tank was not filled up, it was in fact almost empty, so I had to fill up on my own account. PLEASE NEVER RENT FROM THEM, THEY ARE SCAMMERS.
I've rented a car from Frankfurt Airport on the 3rd of October 2009, at 16:43. The lady in the office told me that there is no drop off fees, as it's a french car, and the renting contains 300 MILES not Kilometers, and accordingly i toke my decision on renting the car, with the ammount 157, 18 EUR
When i delivered the car in Paris, i was surprised that the total charge is 417, 50 EUR, that was including Drop off fees, (although it's a french car rented from Germany) and later in paris Sixt office, i knew that it's 300 Kilometers and not 300 Miles as the lady told me in Sixt office in Germany!!!
in additional to that, there are around 100 EUR of Loss damage Waive(per day) 22.68 EUR + Base Excess Waiv(per day) 13.44 EUR + Premium location 20.00% of 58, 47 EUR !!! all that was NOT mentioned on the first contract! and i found that in the contract of Paris! Do you usually have 2 different contracts for each rented car?
and after all, although i delivered the car in a FULL TANK, i was charged for 20 EUR for the fuel !!!
Customer service in france is REALLY bad, all what they say, is talk with the German customer service as the contract was made in Germany!
I Really do not understand that! and i need my money back as soon as possible!
I rented car for 4 days on my holiday in South France from Nice Airport. 3rd day of running, someone break driver side window and took all stuffs I kept in the car including luggage and mobile phone and one of friend's passport. It happened so quickly and even I was around the car but didn't realised.
I called police and had to stay few hours there to make report. After all I contacted to Sixt accident/emergency hotline and reported what happened to the car and asked for replacement car or repairing of the window. They gave me two options to choose.
First one, they can send a mechanic to repair the window but I have to pay all the cost on site and it will be around 400-500 euro. Second option is I have to drive back to the station where I pick the car without window. At the time This incident happened about 300 km away from ?Nice airport. I couldn't believe what they said. I tried to call many different numbers but ended up with same person and eventually she got annoyed with me.
I just decided to drive to Nice without window - it was pain and it was lucky at least weather was nice.
When I got back to the Nice airport, I passed the police report to a manager of the station and he said Sixt might not charge for the excess. I complained about car replacement but all his excuses are "BECAUSE OF SUNDAY, WE COULD NOT DO ANYTHING!!!"
After all, I got back to UK and few days later Sixt sent an invoice and realised they charged me 600 euro for the car repairing. And the damage report includes some damages that I didn't aware of. I sent few complain emails to the email address shown on the invoice and even I complained to the Sixt website about all these issues but no one turned up to respond. I am still waiting there respond. been already 2 weeks...
Never go with SIXT...
As a long time traveler, I have heard from others the horror stories of Auto rental. I have heard them speak of a reluctance to travel in Ireland because of the exhorbitant rates and fees which are levied at the local level. We veteran travelers can attest that Irish car rentals can be compared to playing a shell game at a carnival. I, as a norm, avoid that by renting from Kemwel, a brokerage company, which provides, usually, the lowest rates and the least likelihood of excess local fees being charged.
After my last trip over in May of this year, I understand why there has been so much reluctance regarding car rental. I unknowingly played the shell game and lost. Using Kemwel, I leased a car from SixT from May 2 - May 12, 2009, ten days. I prepaid for the auto rental, a Nissan Micra, using my credit card, in April of 2009. All was well and right. When I picked up my rental, I noted that they applied my prepayment and indicated that my balance due was zero. Satisfied that I had just completed another satisfying exchange with one of Kemwel's auto companies, I skimmed my bill and noticed under the line which said "Balance due by Hirer - 0" another line which read "Total €364, 38 Euros or $502.59 USD". I asked the rental agent which was correct and she said that my balance was zero owed. She said that the other line: Total €364, 38 Euros or $502.59 was what I would have paid had I paid the day I picked up my car. I had saved money by prepaying as I had gotten a better exchange rate. That made good sense to me. I picked up my car and happily started off on a wonderful ten day solo adventure in both Ireland and Northern Ireland.
It wasn't until I received my credit card statement in June that I realized i had played the Irish Car Rental Shell game and lost. There on my statement was an additional charge from Kemwel for $502.59. Confident that a mistake had been made and would easily be rectified, I contacted Kemwel customer service. They looked at the bill, advised that they would have to contact SixT and have the charge clarified. A week passed with no reply. Half way through the next week, I received a reply from AutoEurope, Kemwel's sister site, advising that the additional monies were valid local charges. If that be the case, then the local fees and taxes:
License fee €20, 00
Location surcharge €33.00
NI cross border fee €30.00
Windscreen and tires insurance €50.00
Credit card processing fee €5.00
Excess waiver insurance €123.30
Total €364.38 Euros or $502.59 USD
equalled EXACTLY the same amount as I had paid for the rental itself. That is absurd. I find it hard to swallow being charged a sixty dollars shy of one thousand dollars for a Nissan Micra for ten days.
I have traveled in Ireland numerous times over the past five years. I have rented vehicles from Kemwel each time. One of them, in 2006, was a People mover which we let for 3 weeks. My total charges for that rental, a van, three weeks, was $1500 USD. There were no extra fees or excessive overcharging with any of my other rentals only this time when Kemwel set me up with SixT.
I will never, ever use Sixt or affiliate Murray's ever again for a car rental. BE WARNED ...AVOID Sixt...
Returning back home we had received 2 additional charges from Sixt.it - we had hired two separate rental dates and places.
We had booked on- line and paid in full...and be no means cheap!
We have been struggling to find out what the extra charges were for, both around 70 Euro each.
The cars were returned full of petrol and before the due time.
And with no damage.
After a number of emails one has been acknowledged as a ' system anomaly', this is the one I also had my card card company chasing (AMEX, they did a good job -unlike ViSA that I had asked to chase the other booked with their card- to do that they would have to cancel my credit card- forget that!)
The other charge is still in limbo more than a month later, and more emails.
Just to get a couple of other things out;
-we booked on-line for a depot that does not actually exist anymore and spent hours looking for it.
-we booked and paid for a group 'c' car and at check in were given a 'b' car without any mention, or offer to refund the difference. After some insistence I had the guy call h/office and then got an upgrade to a higher level which is what you would expect if your group was not avail.
I'd like to think that they can still redeem themselves, , , but, , , we'll see...! Sounds to me from other posting this is a norm for them.
We had rented a car from Sixt for a weekend. I had paid for the most expensive insurance possible, covering everything with my liability up to 100 euros only.
Just before returning a car, my wife made a scratch on a door on a parking lot. We had told so to a Sixt employee, she had taken a picture and helped us to fill an accident report form.
2 weeks later we've rented similar car at the same place, and asked the girl if it's ok with our previous accident report processing. She said yes.
3 months later, we've received a mail stating that we have to pay them 4000 dollars to cover the painting of the door we've scratched. They gave us 5 days to do that. They say the insurance does not cover the scratch because we have refused to write an accident report (the form Sixt employee had helped us to fill)
We rented a car from Sixt in Toulon close the the train station. The car was dirty and covered in dings and scratches. We went round with the agent diligently marking all of the marks and making notes of the mess. We would have asked for another but it we were told it was the only available and it was an Alpha Romeo which at the time seemed pretty cool. Big mistake! We returned it four days later in the same state only to be accused of making a scratch on the side of the car. If there was a scratch at all, it had to be so small we could not see it - and given the damage to the rest of the car this seemed ridiculous. Anyway, sure enough we got charged EU369.39 on our charge card even though we had taken out the collison waiver. Complained to our credit card company who took the charges off the card but now we are being hounded by an awful company name of Intrum Justitia who are baying for legal action, nothwithstanding we have sent them photographic proof of non-damage, etc. It is outrageous. Never do business with this company!
I had a one day rental from Sixt that I picked up at the Frankfurt main train station at 9:30. It was a 1-day...