CB Vehicle Rental and Leasing Sixt Complaints #182-201

Sixt review: Rental car - additional charges

Philip Rutter of Baytown, US

Mar 23, 2022 5:02 pm UTC

Verified customer

I leased a car from Venice Airport. I was informed when picking up the car that snow chains would be complimentary as they didn't have any cars with winter tires available.

Once returned I received an invoice which included a 32.74 EURO Charge (plus 16% Supplementary fee) for snow chains and 56.56 EURO for Specialized cleaning (plus 16% Supplementary fee).

I asked to dispute this and asked for the photos. Customer service advised that it would take up to 48 hours for me to hear a response. That was the 11th May 2022. I called back on the 23rd May 2022 as I had not heard back.

The customer representative advised that my dispute had been rejected and the cleaning fee and snow chains fee would stand. I asked for them to send me the photographs and on review the dirt is light mud on the floor mats. This does not require a deep specialized clean. A normal vacuum is suffice. I asked to be sent the policy / agreement that states the criteria for a deep clean and my request was ignored.

Desired outcome: Refunded the full cost of the specialized clean and snow chains.

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