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CB Vehicle Rental and Leasing Sixt Complaints #182-201
Sixt

Sixt review: Rental car - additional charges

P
Author of the review
5:02 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I leased a car from Venice Airport. I was informed when picking up the car that snow chains would be complimentary as they didn't have any cars with winter tires available.

Once returned I received an invoice which included a 32.74 EURO Charge (plus 16% Supplementary fee) for snow chains and 56.56 EURO for Specialized cleaning (plus 16% Supplementary fee).

I asked to dispute this and asked for the photos. Customer service advised that it would take up to 48 hours for me to hear a response. That was the 11th May 2022. I called back on the 23rd May 2022 as I had not heard back.

The customer representative advised that my dispute had been rejected and the cleaning fee and snow chains fee would stand. I asked for them to send me the photographs and on review the dirt is light mud on the floor mats. This does not require a deep specialized clean. A normal vacuum is suffice. I asked to be sent the policy / agreement that states the criteria for a deep clean and my request was ignored.

Desired outcome: Refunded the full cost of the specialized clean and snow chains.

Sixt - Rental car - additional charges - Photo 1
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  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
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Sixt Category
Sixt is ranked 4 among 85 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International

Most discussed complaints

Overcharged
2
(opinions to this review)
 fraud & scam
2
(opinions to this review)
 Payment not received
1
(opinions to this review)
 Fraudulent damage claim
1
(opinions to this review)
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