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CB Vehicle Rental and Leasing Sixt Complaints #2-21
Sixt

Sixt review: YOU pay for Sixt's Mistakes ( 1 comment)

R
Author of the review
7:22 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I attempted to subscribe to a vehicle through SIXT for over a month. Their system repeatedly failed to process my booking, despite dozens of emails and multiple phone calls. I was initially told my credit was denied, only for SIXT to later admit the real issue was a system error on their side involving my city name ("New York").

By the time the issue was fixed, the price had increased by roughly 50%. Rather than honor the original price, SIXT repeatedly changed its explanation and denied facts that were documented in extensive email correspondence. After more than 40 emails and countless hours spent helping diagnose their system problem, I was left paying substantially more for the same service.

Mistakes happen. Refusing to take responsibility for them is what makes this experience unacceptable.

Recommendation: Would not rent from Sixt again

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S
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Samer kabbani
US
1 comments
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Jun 23, 2026 10:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

This happened to me in Miami airport after I returned the car and everything was good, then the emailed me a scan picture that captured scratches on front passenger door. I started pursuing the claim back and forth with them, and they send me a detailed bill for fixing the car, then all of sudden they dropped the claim for no reason!
I called them, the lady on the phone told me that they found out the scanner was making mistakes!

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  1. Sixt Contacts

  2. Sixt phone numbers
    +49 180 625 2525
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    Germany
    +1 (888) 749-8227
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    United States
    +44 844 248 6620
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    16%
    Confidence score
    United Kingdom
    +353 12 352 030
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    60%
    Confidence score
    Ireland
    +43 810 977 424
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    100%
    Confidence score
    Austria
    +32 70 225 800
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    100%
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    Belgium
    +420 222 324 995
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    Czech Republic
    +45 32 481 100
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    100%
    Confidence score
    Denmark
    +358 200 111 222
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    Finland
    +33 820 007 498
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    38%
    Confidence score
    France
    +39 665 2111
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    Italy
    +31 235 698 656
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    Netherlands
    +47 81 522 466
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    100%
    Confidence score
    Norway
    +48 225 111 555
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    Poland
    +351 217 998 701
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    25%
    Confidence score
    Portugal
    +40 372 372 005
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    Romania
    +7 495 281 5150
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    Russia
    +34 902 491 616
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    100%
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    Spain
    +46 771 890 000
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    100%
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    Sweden
    +41 848 884 444
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    100%
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    Switzerland
    +90 232 444 0076
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    50%
    Confidence score
    Turkey
    +973 17 711 770
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    100%
    Confidence score
    Bahrain
    +86 400 869 2616
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    100%
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    China
    +91 114 949 6255
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    100%
    Confidence score
    India
    +974 44 324 313
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    Qatar
    +966 12 197 171
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    100%
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    Saudi Arabia
    +65 64 239 566
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    100%
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    Singapore
    +27 112 309 990
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    South Africa
    +82 234 520 001
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    100%
    Confidence score
    South Korea
    +94 112 870 870
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    100%
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    Sri Lanka
    +66 27 932 300
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    100%
    Confidence score
    Thailand
    +971 43 847 301
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    100%
    Confidence score
    UAE
    +54 114 815 2223
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    100%
    Confidence score
    Argentina
    +55 113 661 8615
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    100%
    Confidence score
    Brazil
    +56 225 136 000
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    100%
    Confidence score
    Chile
    +52 818 363 2917
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    100%
    Confidence score
    Mexico
    +51 12 423 939
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    100%
    Confidence score
    Peru
    +59 829 032 267
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    33%
    Confidence score
    Uruguay
    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
  7. View all Sixt contacts
Sixt Category
Sixt is ranked 4 among 85 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International

Most discussed Sixt complaints

Overcharged
2
(opinions to this review)
 fraud & scam
2
(opinions to this review)
 Payment not received
1
(opinions to this review)
 Fraudulent damage claim
1
(opinions to this review)
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