CB Vehicle Rental and Leasing Sixt Complaints #2-21

Sixt review: Questionable company

Mochiko of US

Sep 30, 2026 1:34 am UTC

Verified customer

Featured review

I booked a rental car with Sixt in Barcelona for two days but ultimately only needed the car for one day. At pickup, the company charged my credit card an amount roughly double the rental rate as a deposit.

When we returned the car, we were instructed simply to drop the keys into a lockbox. I found this unusual, so I went back to the counter and specifically asked whether I needed to sign a vehicle-return form or have an agent inspect the car before I left so that my deposit could be released. The agent assured me that everything was fine and told me that I would receive my refund within two days.

Based on that conversation, I reasonably assumed the vehicle would be inspected after we returned it and that the deposit would only be refunded once the company confirmed there was no damage.

Two days later, I received the refund and an invoice by email — only to discover that I had been charged for two days instead of the one day I actually used the vehicle.

Then, six days later, I received an email claiming that the vehicle had been damaged. The car was not damaged when we returned it. Even more concerning, the link provided in the damage-claim email to respond to the allegation did not work.

The entire process is extremely troubling. Their return procedure provides the company with all the leverage while leaving the customer with virtually no protection. Customers are instructed to leave the keys without an inspection or signed acknowledgment of the vehicle's condition, the deposit is refunded, and then a damage claim can apparently be made days later.

I have already contacted their claims department to formally dispute the damage allegation, request evidence supporting their claim, and demand an explanation and refund for the apparent overcharge.

Based on this experience, I strongly caution anyone against renting from this company. At the very least, I would recommend thoroughly documenting the vehicle with photographs and video before pickup and immediately before returning it, and insisting on written confirmation of the vehicle's condition and all charges.

What should have been a straightforward one-day rental turned into an unnecessarily frustrating and concerning experience.

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Sixt - fraud & scam 88

Sixt - Fraudulent damage claim 31

Sixt - car rental 24

Resolved

Sixt - overcharged 4

Resolved

Sixt - insurance fraud 5

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Sixt - rental car

Sixt - Overcharge

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Sixt Contacts

Sixt phone numbers

+49 180 625 2525

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Germany

+1 (888) 749-8227

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United States

+44 844 248 6620

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16%
Confidence score

United Kingdom

+353 12 352 030

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60%
Confidence score

Ireland

+43 810 977 424

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100%
Confidence score

Austria

+32 70 225 800

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100%
Confidence score

Belgium

+420 222 324 995

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Czech Republic

+45 32 481 100

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100%
Confidence score

Denmark

+358 200 111 222

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Finland

+33 820 007 498

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38%
Confidence score

France

+39 665 2111

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Italy

+31 235 698 656

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Netherlands

+47 81 522 466

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100%
Confidence score

Norway

+48 225 111 555

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Poland

+351 217 998 701

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25%
Confidence score

Portugal

+40 372 372 005

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Romania

+7 495 281 5150

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Russia

+34 902 491 616

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100%
Confidence score

Spain

+46 771 890 000

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100%
Confidence score

Sweden

+41 848 884 444

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100%
Confidence score

Switzerland

+90 232 444 0076

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50%
Confidence score

Turkey

+973 17 711 770

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100%
Confidence score

Bahrain

+86 400 869 2616

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100%
Confidence score

China

+91 114 949 6255

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100%
Confidence score

India

+974 44 324 313

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Qatar

+966 12 197 171

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100%
Confidence score

Saudi Arabia

+65 64 239 566

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100%
Confidence score

Singapore

+27 112 309 990

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South Africa

+82 234 520 001

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100%
Confidence score

South Korea

+94 112 870 870

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100%
Confidence score

Sri Lanka

+66 27 932 300

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100%
Confidence score

Thailand

+971 43 847 301

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100%
Confidence score

UAE

+54 114 815 2223

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100%
Confidence score

Argentina

+55 113 661 8615

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100%
Confidence score

Brazil

+56 225 136 000

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100%
Confidence score

Chile

+52 818 363 2917

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100%
Confidence score

Mexico

+51 12 423 939

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100%
Confidence score

Peru

+59 829 032 267

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33%
Confidence score

Uruguay

More phone numbers

Sixt emails

customerservice-usa@sixt.com

100%
Confidence score: 100%

Support

customerservice@sixt.com.kw

100%
Confidence score: 100%

Support

Sixt address

Zugspitzstraße 1, Pullach, D-82049, Germany

Sixt social media
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Oct 12, 2026
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