Sirius XM Radio Inc. — Satellite and internet service
I have just cancelled my subscription, in part because one of their employees - Joanna, employee # 78863 (in Cape Breton) lied to me when I renewed my subscription through her on February 12, 2016. She gave me a confirmation number of [protected]. She assured me that I would continue to receive internet radio as part of my subscription, but now I was told by another employee (Josh, employee #884061 in St. John's NB) that internet radio is not included in the package she enrolled me in.
Moreover, even though I previously paid for a subscription until February 28, 2016, I have now been shut out of my account and told I will receive a refund for those few days. I hope that someone at your end will investigate the unprofessional behaviour of that company, including the misrepresentation by the first employee. They have lost a long-time customer and someone who will do his best to be sure other people are aware so that they too can cancel or not subscribe in the first place!!
Sincerely, Bruce Connell
Dr. Bruce Connell, C.Psych.
Psychologist, private practice
Adjunct Professor, King's University College