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If offered, do not sign up for Sirius XM's lifetime membership program. As it turns out, after you spend hunders of dollars to become an lifetime member you are charged $75 to have them switch radios, even if you have to switch radios because of a defective radio marketd by Sirius themselves.
I purchased the lifetime membership because my wife bought me a Starmate radio for my car. Just over a year later the radio just stopped receiving a single. It was determined that this was a known defect/bug with the Starmate radios and there was nothing they could do. Okay, although I was annoyed that I had to purchase a new radio, however after I purchased the radio, they charged my wifes credit card a $75 activation fee... this fee only for lifetime memberships.
I did not purchase this radio because I wanted a new radio, I was perfectly happy with the one I had. I purchased the radio because of a defected radion provided by Sirius themselves. So not only did I have to purchase a new radio (which I thought was ridiculous as I still have FM/AM radios that work from when I was a kid) I had to pay them $75 to switch the radio serial number on my account... taking them all of 2 minutes to do.
In my opinion this is a complete scam.in addition, when I was being talked into the life time membership, (even though it was in the fine print in the documents I received a few weeks later) I was never told this by the sales representitive.
It it weren't for the amount of money paid (in comparision to the monthly fee) and this being the only medium to get Howard Stern, I would have completely dropped the service.
Good luck to the new merged comapny if they continue to treat existing customers like garbage.
(I put this on as Unauthoizred charges because they charged my wife's credit card because after I purchased the life time membership she wanted to activate the dadio in her new card and purcahsed the monthly plan... therefore this was the only credit card that had access to.)
The complaint has been investigated and resolved to the customer’s satisfaction.
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9. Lifetime Subscription Plan: A "Lifetime Subscription" is one that continues for the life of the Receiver equipment. Lifetime Subscriptions are nonrefundable. You may cancel a Lifetime Subscription but if you cancel during the first year of service you will be charged a cancellation fee set forth in these Terms. Non Automotive Receivers: A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one Receiver to another Receiver, up to a maximum of three (3) times. For each permitted transfer of a subscription from one Receiver to another or from one person to another you will be charged a transfer fee set forth in these Terms. Automotive Receivers: A Lifetime Subscription is not transferable if it is associated with a Receiver installed by an automaker or an automotive dealer in a vehicle, except in the event the original Receiver associated with that Lifetime Subscription is stolen, accidentally damaged or if, in the sole discretion of XM, it is defective. For each permitted transfer of a subscription from one person to another based upon a stolen or accidentally damaged Receiver you will be charged a transfer fee set forth in these Terms. No transfer fee will be charged for the transfer of a Lifetime Subscription associated with a Receiver installed by an automaker
I just had this issue yesterday as I traded in both my wife's car and my car for new cars in the last 7 days. All the cars had factory-installed XM in them. 3 years ago we signed up for XM for life TWICE (her car and mine) at a grand total of $800. I was told that I would be allowed 3 transfers (each) during that "lifetime." When I called yesterday, I was told that I would have to pay $75 twice for the transfer fee (original contract says "a transfer fee MAY be charged"). On top of that, the rep told me that the transfer is not available at all FROM factory installed radios, only from third party portable radio units. After much discussion the rep agreed to waive this policy as I was not told about it (I still cannot find where it is referenced in my documentation). Overall, a horrible customer service experience, took almost two hours on top of it all.
Waaaaaa!
I bought an Audiovox PNP2 with a lifetime subscription over 6 years ago. At the same time, I bought three extra remotes. I never use the buttons or dial on the unit, because they're the parts that are by far the most likely to wear out.
If the Audiovox unit ever dies, $75 to transfer the lifetime subscription to a brand new radio is peanuts. And with 3 transfers allowed, my Sirius subscription will easily outlive me. It's far more likely that satellite radio technology will become obsolete before I have to pay for another subscription.
I've already saved $500 over what I would've paid for a monthly subscription, I get Sirius Internet Radio for no extra charge, and I'm "playing with house money" for the rest of my life.
I made out so good, I feel guilty. You crybabies are incredible!
I can completely see how this person was also ripped off. I even called and cancelled and was told 2 years later, that I never cancelled, so they have a right to charge me! finally received a refund on some of the money they stole from me.
They did that to me a few years ago. they said that because I had originally put it on my credit card that it gave them permission to charge it again. Needless to say I fought it and they took it off my card.After months of fighting. Good luck
I purchased a lifetime subscription from sirius in december of 2007. at that time, lifetime was for my lifetime, and id I had to transfer to another radio, I had to pay a $75.00 transfer fee. that is it.
Now sirius is a fraud. now they have changed the rules, and expect new rules to apply to old contracts. they claim lifetime means the lifetime of the unit. don't be a #. that is a scam. anyone who hears lifetime does not think they mean lifetime of a unit. why would you pay hundreds of dollars for the lifetime of your unit which is only warranteed for what, 3 months? a year? that makes no sense.
Lifetime means a person's lifetime, I don't care what is in small print.
Now sirius is telling me that I can only transfer up to 3 times in my lifetime. first they said I couldn't transfer from a factory installed radio, then they changed their tone and said I could transfer three times.
This is all complete bull, regardless. if you bought a lifetime subscription when I did, you were told on the phone it was for your lifetime, and you paid a $75.00 transfer fee to transfer to new equipment, unless the old equipment was defective, damaged, or stolen. I agreed to that, and if I ever lose my subscription, I will sue them. it's that simple.
Alandlord@hotmail.com
I am dealing wit the same BS and they have not even offered me to transfer for $75 which I would jump at. I
Reyrey (the person who posted right above), is an idiot! he/she/it does not know what what he/she/it is talking about.
The lifetime membership is a contract for using sirius/xm for life. it has nothing to do with the lifetime of your sirius/xm radio unit.
That's what I have. I paid for in 2005, right before howard stern's show bagan (on satellite radio) in jan 06. I stll have that membership. I have not been charged any additional fees. I still have the origing equipment, I purchased a local store.
I understand that now there are some additional fees for new accounts. some features, which used to be free (aka, online streaming), isn't no longer availble, for free.
Anyway, who cares. if y ou don't like it anymore, or don't wantto pay, cancel it!
You do understand that the Lifetime plan is not your lifetime and is the Lifetime of the radios. Right? Being a 3rd party observer, how is Sirius XM in the Wrong. Do you know for a fact that the problem your having is a "known" bug or defect? Have you contacted the Manufacture of the equipment to have it repaired? This Unauthorized charge, did they notify you were going to be charged this 75$? If it was so unauthorized, how did they get the card number?