The complaint has been investigated and
resolved to the customer's satisfactionResolved Simmons Beautyrest pillowtop mattress — Defective/poor-quality mattress causes back pain
resolved to the customer's satisfaction
I purchased a king-sized Simmons Beautyrest mattress set from Easy Life Furniture in 2004. I paid about $1800 for the set and recommended bed frame. This is a lot of money for me, but I was pregnant with my second child and really wanted to have a comfortable bed so that I could get plenty of rest, so I went ahead and invested in it. It was super comfortable but I noticed that it was causing a lot of lower back pain. I had to start seeing a chiropractor and it turns out the the mattress just started breaking down very quickly. It has virtually no support anymore.
Recently I moved and was living in some temporary housing for a few months. I decided to store my bed and use the queen-sized bed I had in our guest room. I didn't really think much about it, but I no longer had back pain in my lower back. However, I did think about it 2 weeks ago, when I finally got settled into my new place, with my Simmons Beautyrest mattress back in my room and out of storage.
Wow!! My back pain was back and worse than ever after a few nights back in my bed!!! I had to go see the chiropractor repeatedly and couldn't move without severe pain. Now I continue to see my chiropractor and I am managing the pain, but it has not gone away. I feel it every morning when I awake. What a bummer!! I can not afford a new mattress and have since gotten rid of the queen bed because I downsized to a small apartment and only needed one bed. I wish I kept the other one!!!
This mattress is just poor-quality and has gotten soft and mushy. I would have tried to replace it but it also has a couple of stains and I remember the mattress store salesperson stating that the warranty would be void if the mattress became stained in any way.
I would be interested in joining a class-action lawsuit if one gets set in motion. Please feel free to contact me for this purpose.