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American Mattress Complaints & Reviews

American Mattress / serta initiative plush mattress

Lynn Black MBA on Sep 14, 2018

Purchased this mattress 9/26/2015, The mattress has issues and needs to be replaced. Mattress covered with the recommended elastic covering. Mattress became lumpy on top and the sides are sagging causing an issue for my disabled spouse to get out of the bag due to lack of support. The...

American Mattress / customer service

Brstich on Apr 7, 2018

My husband and I purchased a bed frame, mattress and dressers. When these items were delivered, the delivery guy had left two boxes of drawers on the ground after stating how they had "finished" putting everything together. I asked them why the drawers were not hooked up to the bed. They...

American Mattress / Bed

Shannon0424 on Feb 20, 2017

They don't care about their customers at all! My parents got an adjustable bed because they thought it would be good for my dad whom has prostate cancer with bone mets. Anyways they went in one day to look at beds and got talked into a bed that costed $3500 (no joke! ) The only reason they...

American Mattress / refund or voucher

steve robins on Dec 31, 2014

American Mattress issued me a merchandise return voucher for a mattress that I returned unused and still in the original plastic wrap a week later. The mattress was too small for me. They would not give me a refund. They send it back to the manufacturer for credit and I got the voucher...

American Mattress / serta queen icomfort perfect base

Margaret Vallo on Jul 16, 2011

Bought a motion base for my mattress set. Was told by the sales person I had a four month trial in home return basis. On July 12 2011 I returned the mattress because it was uncomfortable. Wanted also to return the motion base but was told that was nonrefundable. That was not told to me...

American Mattress / Buyers Beware!

Smarternow on Jul 1, 2011

Buyers Beware! If you choose your mattress, negotiate your best price, and are happy with it at home, you will probably avoid the sting of. the “Comfort exchange”. We weren’t in the store fifteen minutes when the manager came down from the sticker price by 35%. He told u...

American Mattress / Refused Return In Warranty

To Whom It May Concern: On March 4, 2007, my husband and I purchased a Serta King Ultimate Indulgence Mattress from the American Mattress store located on 414 S. Randall Road in Algonquin IL and spent almost $4200. Before delivery, we shopped around for mattress covers and decided to buy the...

American Mattress / cancelled order


I ordered a mattress for my ailing father... but the mattress could not be deliver because the elevator was not working in the building..he lives on 18th floor...Many problems with my dad's health so i just wanted to cancelled order...I never recieved matress and they would not give...

American Mattress / deceptive company

Guys, if you wanna do each other a favor... Don't let anyone you know buy anything from American Mattress! This company teaches deceptive practices. If you need proof, go to the companies website. "" Why is all the pictures the same? When you get to the store...

American Mattress / Deceitful company


When I ordered the mattress online I was thrilled to see that they said delivery within 48 hours, but haha...I received an email stating I would be called that Friday for delivery (I ordered on Wednesday morning) I replied and asked if it would be delivered Friday and was told no, probably...

American Mattress / Failure to Deliver


I purchased my bed, paid in full, and set up delivery for a specific day in three weeks. I called the day before the scheduled delivery and was given a 3-hour delivery window. 30 minutes before the end of the window, I called the store. They called back 15 minutes later and said that the...

American Mattress / Fraudulent company


On 9-24-08 I went to purchase a mattress and was told it had a 30 day comfort guarantee. I repeated 'Oh, I can return it if I cannot get used to it? Assured that was exactly the case. So I proceeded to buy the top of the line Tempurpedic mattress for $7, 667.89 which I paid in full...

American Mattress / Fraud and cheating


I bought a Tempurpedic Mattress on 9/24/08 from this store after being told numerous times that it had a 30 day full comfort guarantee, regardless of the reason. Well to my disappointment, i had back and shoulder problems sleeping on this bed, perhaps because I am a side sleeper or 100...

American Mattress / Fraud


I purchased a queen size mattress set from American Mattress in 2006. After only 2 years we were experiencing same sagging. I went back to the store and requested a copy of the receipt because I thought I lost the original. On the bottom of the reprint, it said floor model, sold as i...

American Mattress / Center of mattress craved in!

On April 01, 2006 I purchased a Vera Wang queen size mattress set from American Mattress at a cost of $1, 396.42. Unfortunately, I have a mattress that has a large dip in the center in less than two years, which makes for a very uncomfortable night's sleep. Prior to this final...

American Mattress - Elmhurst, Il / Serta Mattress / Don't stand behind their products!


Serta mattress purchased from American Mattress Elmhurst Illinois In May of 2006, I purchased a $1,200 Serta mattress and box spring from American Mattress. I had a Serta over 10 years and it was time to replace it, so I purchased another Serta. The bed that was delivered was damaged (the...