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Complaints & Reviews

Aug 02, 2020

Simmons Bedding — Beautyrest mattress

On 2/27/2017 My husband and I purchased a mattress set part #[protected], Katerina X-Full, universal 3 low...

Simmons BeddingNot even 2 years old and there are indents in the mattress

We have purchased this mattress back in 2016 and had no problems until recently. On April 2018 we submitted a claim complaining about the grooves in the bed. It was denied as the indents didn't meet the requirements.

It is now September and my husband no longer sleeps in the king size bed that we had purchase as its too uncomfortable for him as he sinks into the mattress. I have rotated the mattress as much as I possibly can however, the indents are all over the mattress. I find it ridiculous that we spent so much money on a mattress in which Simmons claims "a good morning starts with a great night sleep" when my husband prefers his college mattress over a 1.5-year-old mattress.

The sales individual who helped us reassured us that this was a great mattress and that Simmons is a rewarding company, and yet as a consumer I am not happy and feel like she was trying to make your quota rather than care about her customers wellbeing. Doesn't that go against The Bricks Philosophy?

This mattress has a 10-year warranty on it, and it hasn't even been 2 years and I am already fed up with it. This issue needs to be handled now not when it reaches your unrealistic measurement of 1.2 inches.

I was in contact with Erik Sonstenes back in August 19, 2018. I have yet to hear back from him and he hasn't returned my e-mails. I need a new mattress, this is ridiculous.

Don't purchase their mattress!!!

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    Simmons Bedding CompanyBeautyrest recharge world class king size

    3 years ago I was in a near fatal accident that left me with serious pain and hip and pelvis problems. I needed a new mattress and I looked in a lot of mattress stores. I was looking for a mattress similar to one I had slept on in a hotel once. We ended up in sleep country in lethbridge alberta and the sales clerk... Who was very pushy... Highly recommended the mattress which I have listed in the product area of this complaint. This mattress started sagging and springs collapsed after only a year. It was useless to try to get a warranty replacement or refund from the store we bought it from, as once you walk out the door with the mattress... They want nothing more to do with you. I am also not holding my breath that you will care enough to help us out. What I do want to say though is that we financed this mattress... We are still paying on it... And it's a big heavy piece of [censor]! I am back to getting no restful sleep, my husband is waking up every morning with back and shoulder pain, and when we try to turn the mattress... It mushrooms over on the side that is not against the wall and walks away from the wall by 4-5 inches every night. I will never buy or recommend one of your mattresses again. And while I am only one insignificant person whom I am sure you don't give a [censor] about... I am sure that for the remainder of my years I can talk a few hundred people out of buying your products. Way to take advantage of the little guy... A [censor] $3000 dollar mattress is junk! You should be ashamed of yourselves. Personally I am disgusted.

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      SimmonsCouch

      I purchased a couch through my job, and the brand is Simmons. I haven't even had it a year the cushions are wore down and the boards are cracking and popping pretty bad. It's not due to wear and tear. I live alone and have no children or pets. What do I do to get this fixed? Or who do I contact? I paid alot for this and in a year time it's ready to throw out. Very dissatisfied.

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        Simmons — Simmons mattress warranty replacement

        Over a month ago Simmons Warranty Dept sent a man to our home to see if our mattress qualified for a...

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            • Ch
              Charles ermer May 14, 2013
              This comment was posted by
              a verified customer
              Verified customer

              Bought kingsized mattress in June 2012 it is now may 2013 and the mattress is sagging to the point it is uncomfortable and Ugly

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Simmons Mattress — Back pain

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                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
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