Purchased Queen size mattress and foundation on 12/17/08. The bed became saggy and it started popping in different places. Called and they sent a tech out on 2/7/2009. Was told by tech that someone would contact me in 24 hours and it took 4 days and I had to call. They replaced both mattress and foundation on 2/18/2009. Called them back on 3/2/2009 with same problem as before. Tech came out on 3/9/2009 and said some one would call me in 24 hours. I had to call 4 days later only to be told that they would only be able to replace with same mattress. If I have the same problem with my 3rd mattress I will call back and they will send a tech and replace the mattress again. To me there is a manufacturing problem with my mattress. I want a free up grade so I can get a good nights sleep!
This bed is so bad that I had to start sleeping on the sofa. It sink in the middle I pick a Simmons because it has always been the best oh I'm a simmons from the south work hard need a good bed to sleep on. I am so unhappy I paid cash. This mattresses was very soft in the store . the pillow top look like the perfect bed for me I have had some back problem and I needed something soft. I don.t know what to do now it has been several month. I'm lost for what need to be done now.
Complaintants Info: Tammy Bauer [protected], address: 3622 Commonwealth Ave., St. Louis, MO 63143
DELIVERED: 1/17/09 - w/o center supports. Regardless of supports, the design of mattress causes it to severely sag causing great harm to spine and neck--everything as advertised and as product is promoted is false. Recall or Class-Action Suite would be wise. If anyone who has same issues, contact the Federal Trade Commision at [protected] and reference complaint # [protected].
1. Fraud. Fraudulent claims of how this mattress is to perform, providing “support” and thus “provide an undisturbed and better night’s sleep” and that will “improve my quality of life by getting a restful, comfortable sleep, ” and such mattress does not provide any such support, and sleep is disturbed within one hour of sleep, and it is impossible to get the necessary eight hours of undisturbed sleep,
2. Sleep deprivation, dizziness and damage to my health and well-being,
3. Damage to my spine and neck has occurred and continue to pop out of place, inflame, and cause a great deal of continuous pain from such sagging in short-term use and ever since delivery. (Manager told me I should roll to the other side and avoid the middle)
4. Value City’s failure to provide the center supports at delivery and installation (as seen on receipt) and comply with Simmons requirements for warranty, with Value City manager, Kelly Straight, claiming that I don’t need the center supports, when not doing so makes the warranty by Simmons void (Simmons Warranty division confirmed this verbally), and
5. This product is unusable for its designed purpose and as promoted due to the fact that this mattress sags within one hour of use ( not when just looking at it but when using it), and
the only foreseeable way to rectify this problem is to either refund my money in full, including costs of delivery and install, or to exchange with another manufactures new mattress of equivalency (American Signature is Value City’s brand), and as soon as possible to avoid further harm.
Please let me know if you need any other documentation. Thank you so much for your assistance in resolving this problem.
I just purchased (1/17/09) a Simmons Beautyrest mattress. From day one I experienced terrible sagging, hard...
Bought a mattress over the phone and the mattress I got was firm, not plush. Returned the mattress. And bought a mattress, substantially more expensive. Sleepys charges for boxsprings and won't do price matching once you sign the paperwork and accept the mattress.
The mattresses you buy at 1800MATTRESS... MY SAME MATTRESS w A DIFFERENT NAME (of course) was 1/2 the price... and they include the Boxspring in ALL their sales.
SLEEPYS SHOULD BE ASHAMED of their customer service and business ethics. I work for a international real estate company as do both my parents, and I can't wait to put a warning out to every broker in BOTH companies NOT to use SLEEPYS because of their return policies...or lack of!
The audacity to charge 1300+ boxsprin + delivery ... when 1800MATTRESS includes it all in ONE purchase at the same price. There's an $800 discrepencey.
DAVID ACKER IS AS BIG A THIEF AS MADDOFF, if not more of one!
AND TO BOOT, READ THE BLOGS AND COMPLAINTS ON SLEEPYS BEFORE YOU EVER CONSIDER BUYING ANYTHING FROM THEM. THIEVES!!!
I feel it's a moral obligation to warn people or possible future customers about this mattress company, by sharing with the public my recent nightmare experience I had with this company.
But before I go on, it's only fair to point out that I am partly to blame. I should have done my homework first by checking Leeds out on the Better Business Bureau's website. Had I have done that first, I would have learned about the several complaints they currently have registered by many unhappy customers. If I had been aware of this, I would have never done business with Leeds from the start.
But to make a long story short, my mattress that I purchased with Leeds back in August of 08, was found to defective. And after going through months of horrible customer service with Leeds ( constant mis-information given, no call backs, rudeness, ignoring me in the store etc), they actually had the nerve to charge me a 50.00 dollar delivery fee for replacing the defective mattress they sold me in the first place-as if it was my fault. However, I checked with their major competitor, and they stated that they do not charge for delivering on a defective mattress case.
So I'm wondering why would Leeds penalize their customers for something clearly the customers had no control of and clearly it's not the customers fault for receiving a defective mattress. But apparently Leeds doesn't care, because they charged me 50.00 dollars for replacing my defective mattress they sold me. I have tried to talk to Neil the owner, but all i get is the supervisors which informs me that Leeds "sub hires" their drivers, so they have to eat the cost of the delivery, and Leeds just passes that charge onto the customer.
I also had a problem with the different Leeds stores when trying to pick out and upgrade my replacement mattress. One Leeds store wanted to charge me 1399.00 for the upgrade, yet when I went to another Leeds store, they told me that charging me 1399.00 was wrong and I only had to pay 590.00 (including the delivery fee). So their various stores aren't even on the same page.
So after months of dealing with the different Leeds stores and customer service (if you dare to call it that), I find them to be very unorganized and unprofessional and would'nt reccomend doing business with this establishment.
Purchased a $3500 "Mystere" model Comfor-Pedic mattress and what a piece of garbage and so is their "customer...
I have had this set for less than 10 years and it
is falling apart. I would like to have a technician
come to have a look and see what is happening wiht
it. I paid over $2000.00 for this set and I purchased
it at Brault Martineau at the time.
I purchased a Simmons Worldclass Wickliffe Plus mattress on 9/10/2005 from Marshall Field's department...
Our mattress has deeper than normal body depressions after only 1 year. It has been inspected by Mattress World and declined because we didn't buy the matching box spring. We were told by Mattress World at the time of purchase that our box spring was fine and "Would not void the warranty!". Then when they were called on it, they said their computer showed it was declined due to staining. Simmons does not honor any warranties if there is a stain on the mattress. After a second inspection - done after having it cleaned - they sent another letter declining due to staining because of the water residue left from the cleaning!!! Again - Simmons won't honor their "Wear" warranty if there is even ONE STAIN!! What a TERRIFIC company!!
My husband and I purchased a king mattress set on 9/27/2008 from the Mattress Giant store in Stonecrest...
I made the mistake of going to one of there outlets, and first of all the sales person told me that it was new product that was considered overruns come to find out what they really sale is warranty returns and factory defects, bottom line junk! There are two locations in south carolina one is in Belton sc and the other is Seneca sc They go by several names 1.Simmons, 2. world of sleep 3. mattress warehouse and there probably are others. The staff is really a bunch of### please don't waste your money you work to hard.
Simmons, what a joke!! They do not honor their warranty. My top of the line Exceptional mattress failed in less than a year with two trough like depressions where we lay. This was deemed "normal compression" by Simmons. I am told the more plush and expensive the mattress, the more likely this is to occur... it is conforming to our bodies. I'm a disabled vet who can no longer use this very expensive piece of junk, can not afford to replace it and must now sleep on the couch or be forever unable to escape my mattress. What a pathetic excuse for customer service. They also told me I must now wait for at least 6 more months before filing another complaint, that I am sure they will also deny. Simmons is crap. Never again, never!!
Do not purchase a Blackline Helena from Simmons or dealer. I bought my mattress from an online dealer in NC and received my Blackline Helena mattress in late June 2007. By November I had sagging which was having me only be able to sleep on on side of mattress because I would roll down. OUt of those months I had not slept on it for 2months due to a TDY with my agency. I contacted the online store in November and again in December with no return contact. I did not sleep on my bed again for almost 4 months and in May 2008 I contacted Simmons to see if they could help with a warrant replacement. THe Tek Check representative came out and found I already had a 1/2 to 3/4 permanent depression. WHen submitted to Simmons they turned back in June and sent me a denial of warrant saying it was normal. I have had back problems and can feel the springs. STay away as I have heard of other problems with the blackline and the Helena but to no avail here. I spent a lot on the mattress to be having such a bad nights sleep.
We bought a queen size Simmons mattress in 2005. The sales person said the mattress has a 10 year warranty. I asked what was covered? He said well if the mattress fails the company will honor it. I said, "the most important thing to me was that I don't want to pay $1300 for a mattress and I am still rolling into my husband when he lays down". Needless to say, in 2006 the mattress started to fail. I couldn't take it anymore. For a year my husband slept at the foot of the bed and I at the head. We called the company in 2007, someone came out and noted that there was a depression of an inch and a half. The company called us back to say they couldn't honor the warranty because there was a small stain on the mattress. I hadn't noticed the stain. I remember I spilled soda on the mattress a couple days before and forgot about it. They said I should have brought a mattress cover from them to protect the mattress. I keep a mattress cover on my mattress but it had to be from their company or they would honor the warranty. I think it is a shame to pay so much money for a mattress and you don't get the quality you pay for. Every time I buy new products I always feel violated, like I was legally robbed of my hard earned money.
We bought the Black series (king size), supposedly Top of the Line for $2500. After less than 3 months, there...
In Mar 2006 we purchased a Simmons Beautyrest mattress, having had nothing but praise for the one we have in our guest room (an earlier model). We picked a plush top Kaitlyn ($900 plus tax) and have had nothing but problems with it. It developed craters where my husband and I lay, even though we turned the mattress as instructed. We specifically told the salesman we had just gotten rid of a pillowtop mattress for the same issue. I am 5'5" and weigh 120 lbs., my husband 6'1" weighs 180 lbs. We wanted a firm, non-sinking mattress. Not until the mattress (king size, frame, et al) were delivered did the st0re attach a sheet stating it was normal for indentations of 1-1/2 inches to occur. We have filled out complaint forms, taken pictures and still gotten nowhere. We have dips of 2+ inches on my side and 3 inches on my husband's side with a huge hump in the middle. After receiving the complaint the salesman called to tell me I took the pictures wrong, that they can't be taken placing the ruler on the "buttons" of the mattress.
Well, those buttons are 4" apart and this was the first I'd heard of any proper way to take pictures. If taken on the plush part I'm certain he would say the ruler was pressed down into the mattress. My husband and I are both experiencing back pain and stiffness from the uncomfortable craters in the mattress and we feel Simmons has lost all credibility and quality they had in the past.
I purchased a king size Simmons Beautyrest mattress set in Dec of 2006. Within about 5 months my husband and I both noticed that the mattress was starting to sag. We both had indents where we lay on the mattress. It took me a couple of months, but finally I got in touch with the retail store, Elder Beerman, and they sent a person out to my house to check the mattress.
By the way, both people who sleep in the bed weight less than 200 lbs. each.
Well, the mattress was recorded as having two indents over 2 inches deep on both sides of the bed. Unfortunatley for me, there was a small 4" x 4" stain-- I thought it was a coffe spil. Since there was a stain, the warranty was said to be void.
My advice to anyone out there, looking to buy a mattress. ** DO NOT PURCHACE A SIMMON BEAUTYREST. *** The advertisements are clever---with the bowling ball gimmic, but the mattress is a terrible quality.
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