The complaint has been investigated and
resolved to the customer's satisfactionResolved Simmons Beautyrest — Sagging and chemical odor!
resolved to the customer's satisfaction
My mattress nightmare started 6 years ago! And to no avail have I had any luck. Im grasping for straws here to find out where to get someone honest on the phone from simmmons beautyrest to do there job as a "quality" company who sets "high standards of business conduct with honesty and ethics" ha ha hahahahahahaha! (right from there website of course) besides the sagging issue weve endured over the years,... We also have a high chemical odor issue. It smells so bad of chemicals that I have to encase my mattresses in matress bags with a mattress pad on top of that and 2 blankets over that then my sheet. We cannot sleep otherwise bc the chemical odor is so bad. I had a service rep come to the house and they actually went to great lengths to tell me it must be body odors or home odors absorbed into the mattress and that my son must have had accidients on his bc he is so young.!!! After the rep had to smell my mattresses he actually admitted it was a chemical odor but it ws a normal chemical odor and that my nose must be too sensitive! Hmmm, so the high chemical content that they put into out mattresses is normal! Do you know that the newest regulations make it okay for these ppl to put 27 times more rat poison in our mattresses than our bodies can handle each night? One rep told me that simmons came out with a new greener and safer mattress. But of course im getting no help with either the sagging or odor! I even tried calling all the news stations and have never gotten a call back! They are hiding something!
Oh, and apparently im the only person they know of that has had any complaints with a simmons mattress! Im so glad I found this website!!! Doesnt make me feel like im crazy anymore!