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Shoprite Checkers
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1.2 375 Reviews

Shoprite Checkers Complaints Summary

21 Resolved
351 Unresolved
Our verdict: If considering services from Shoprite Checkers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoprite Checkers reviews & complaints 375

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Newest Shoprite Checkers reviews & complaints

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2:45 pm EDT
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Shoprite Checkers unethical behaviour

I was extremely inconvenienced on the 18th of September 2017 by a driver (who I later discovered was a Shoprite Checkers employee) in a white Yaris, who forced me off the road and ran through several stop streets, leaving my vehicle in an un-drivable condition. This driver then drove away and I would never have traced him if not for the help of a good Samaritan who chased after him and got his number plate. I reported the incident to Shoprite's E.Niekerk who treated me with an unapologetic mild neglect and referred me to third part insurance.
I have been drastically inconvenienced by this incident, as I am a consultant and have sites all over the Western Cape I need to attend to.
This is threatening my livelihood and have had to rely on the goodwill of others to get around.
My employer has been understanding up to a certain point, but is becoming increasingly irritated at my lack of productivity.
I do not know what actions, if any, have been taken against this employee as Shoprite has been treating this incident as though it never occurred.

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6:16 am EDT

Shoprite Checkers money market reset pin

I went to Ludlelo & Luthando str Roodekop shoprite on the 29/08/2017 to deposit money to send to someone, I sent the mi number but forgot the last digit of the pin. so I went back to report to the ladies working at the money market. so they said I must come back after 2 weeks they will send the pin to my number. I waited 2 weeks but no pin was sent and waited another week. I went banck to report this matter to the manager this time told to wait another week they will send the pin up until to date which is the 02/10/2017 I have not received that pin which means I can withdraw the money I put in the shoprite becasue they dont want to sent the pin

my name is sylvia matsane [protected] are my details

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Nandala
, US
Sep 30, 2020 12:11 pm EDT

I send my money to my family and I give them pin to cash out the money and they lost the numbers and throw away my slip so how can I receive that slip number again

Z
Z
Zanele Nene
, ZA
Jul 10, 2018 5:07 am EDT
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I deposited money with Shoprite money on the 28th of June and then gave numbers and pin to my sister, and when she tried to withdraw the money she was told the pin was incorrect, i then thought that maybe there was a typo on my side and went back to the shop on Thursday the 5th. They took my ID and slip and promised that i will get the message within 2 working days which i have not received till today. I phoned this morning to follow up with the shop and requested they give me their head office contact number so that i can call them directly, they refused, saying there is no number, i feel robbed and losing trust can someone urgently contact me me please to get this rectified? [protected]

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9:02 am EDT

Shoprite Checkers rude employee

Today the 27 September 2017 at 14:20 I went to Shoprite (114 Maitland Street, Bloemfontein) to buy a slice of cake from their bakery section. I stood in queue for my turn to be assisted, upon my turn I requested a slice of cake, only to be told by a Kenalemang Laauw (a general worker who was in the bakery section) she could not help me because she doesn't know the code, . I asked if there was any other person to assist then she said no. Then she left me there and proceeded to assist another customer who found me in line to be assisted.

Another employee was passed by and I requested that lady to find the manager for me, maybe the manager will know the code since the people behind the counter don't, then Kenalamang Laauw became loud and confrontational and asked me why do I talk to other people about her. I explained to her that I wanted the manager because her response to my request was unacceptable, she told me I should have told her that I want to see the manager because she would have gladly called the manager for me and asked whether I thought she was scared.

Finally someone called the manager for me, a Jan Van der Westhuizen who is the sales manager at the store. I told him what happened and he told me that he understands where she's coming from because she doesn't work there and when they are short staffed they use any staff member available. He told me that the customers must understand their challenges as well but having said that he apologises on her behalf.

I told him I was not happy with how he is handling the situation because it is not my job to understand the nitty gritties of their staff allocation to different departments, that my expectation of a person standing behind the counter is that they know what must be done and I strongly felt that the lady should apologize to me. He told me he is apologizing on her behalf and will later deal with her in the office.

She was standing behind him with a grin on her face, and I asked why is it that she can speak to me in that manner publicly but be dealt with privately. Then he told that's how they handle things. I made him aware that I intend to further the matter and he encouraged me to go right ahead.

That's the service I got! How do you even expect junior staff to even entertain the idea of good customer service if their superiors don't? I'm so disappointed and I demand an apology from that lady. She should be disciplined, no customer deserves to be treated like that.

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1:34 pm EDT

Shoprite Checkers product

I went to buy Groceries as usually, when arrival at home i have a cup of tea, i have open some of my snaks from my lovely Shoprite i ate two portion and is then i realised that is Not tasty then i checked the expirirng date i found that the expiring date is 04 September 2017 and today is 22September 2017 and i couldnt return the snaks that was already in my stomach and i am experiencing cramps in my stomach and i want to vomit can you please help me on what to do as i am no longer trust Shoprite anymore if they sell expired product/food as is not healthy to my health

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3:35 am EDT
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Shoprite Checkers the appalling treatment we received at shoprite in murchinson mall, ladysmith.

On the 21st of September we were shopping at the Shoprite in Murchinson mall in Ladysmith. One of my colleagues innocently entered the shop sith an empty powerade bottle that she had had for days in her bag. The security guard checked our bags as we were leaving and reported us to his supervisor who then took us to Thabile, one of the floor supervisors at Shoprite. She was very rude because she started raising her voice saying that we were wrong by entering the shop without getting a cancellation from the security guard. There is nothing whatsoever that acknowledges us as customers of such. She was very rude and told us she will call the police on us. We apologised and asked them to check the cameras and they told us that they did not have time for that because they are busy with stock taking which is not our problem. they were not willing to work with us as customers. The store manager, Mrs Sing said that we should pay for the powerade and we refused. we said that we have never been treated like this at any supermarket and that we would never enter their store again. Thabile the supervisor said we should actually go shop somewhere else. all of this was happening in front of the store manager who just did nothing while her employee was attacking us and being rude in front of other of their employees and the shoprite customers.

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2:40 pm EDT
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Shoprite Checkers cash back request

Manager on Duty Mr E Roos
Cashier Raymonde
I get to the till requesting cash as well as my goods she says to me.there's no cash I say so what should I do there are 2 tills open and I already waited 30 minutes in this line she says nothing and goes on scanning my goods when.I needs to pay I ask what to do about the cash she says and does nothing I ask another worker walking pass if she could assist she then suggests I go to the Kiosk draw the cash and and then pay for the good by now the costumers are so annoyed as they are all waiting so long . The cashier at the Kiosk then advises me that my bank is offline FNB . I now am so confused I'm not sure what to do I ask if there is a manager in store to assist with the situation one of the three ladies by the Kiosk then decides to go get a manager. The initial cashier that helped me Raymonde is now smoking me with the other costumers in the line shaking her head and laughing. The manager eventually comes and saved my transaction so I could go try another till it eventually works. Had it not been so late I would of left the good and left to Pick n Pay hyper where I'm sure I would of received a better service.
The Manager never apologised once for the inconvenience caused or as a matter of fact said one word to me.
I have never been so humiliating.
Be assured I will Wright to the papers and contact as much radio stations as I can to get this putrid Shiprite Service out .

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12:02 pm EDT

Shoprite Checkers service given

I went to Marapyane Usave shop and cashier was rude to me. I was paying for item that I needed and wanted cash back. I told her that I need money and she kept quiet. I asked her again and she told me that when she is quite that means money is available. I have never heard any where in communication skills where they say being quite means what ever you are enquiring about is available. I suggest that you take your stuff for training because it shows that they are clueless on providing value for money service

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6:14 am EDT

Shoprite Checkers dettol bar soap (original - hygiene soap)

Purchased 6 bars of Dettol soap from Shoprite Checkers at the Atrium Mall (Over-port City, Juniper Road, Durban).
After a shower, I realized the soap was not a Dettol bar soap, but a FAKE.
I know this, since I have been using this soap for years, it had NO Dettol fragrance to it. I still have these soaps in my possession.

This is a very serious offence for a famous name-brand store to possibly have FAKE or counterfeit products on their shelf. This questions your procurement procedures, quality control or its subsequent breach, not to mention the serious harm this product could do to people who use it.

I would appreciate, if your investigator contact me urgently. I am very disappointed with Shoprite Checkers!

Mr S.Sheik-Essop
Mobile: [protected]

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10:17 pm EDT
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Shoprite Checkers red friday.. greyhound ticket discount

On 15/9/17 went to shoprite Hartswater to purchase a ticked as advertised, to my suprise was told to pay the usual amount.Though I explained to the cashier nothing helped. I immediately called customer care to seek clarity.I was told I qualify and the lady asked to speak to the cashier upon the end of their conversation again the cashier told me i had to pay that amount cos ticket already discounted which was not true. I didnt write the call ref no. as she hang up before she could speak to me again.but I have her name and time I called. Was there a misunderstanding?

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1:29 am EDT
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Shoprite Checkers (THokoza) Sales Manager by the name of Thabo.

Good day,

Thank you for you feedback but this is not professional both of you is like you don’t know you jobs.
First check the e-mail that was sent Thabo to you, he was already blaming us before he can sent the product to be check.
Were is the report from you technician that show that we abuse the stove and how many product was sent back bec with the same technical problem as our stove do you have ?
We only bought this stove in May and the is one warranty, Yesterday I bought the new stove because of you guys not been professional, query is taking two week to be resolve or sameone to call you back.
And I know that you know that the is a problem with plates on this product ESSENTIALS HOTPLATE STOVE.
But I will make Sure that you guys I putting the Customer Service first. I ‘m logging a Hello Peter complain.

Shoprite Holdings / no returns, even though item is on warranty
Kh
Khaya Burwanaon Jul 5, 2017
in December I bought a stove at shoprite (Tembokwezi ) in Mandalay, from last week it was not working properly, everytime i plug it, power tripped, so i returned it because its still on Warranty. The Manager by the Name of Kenneth Mafa Refused, stating that It is working on the shoprite.

Shoprite service is bad.

Kind Regards

From: Tokoza2 SR 044438
Date: 31 August 2017 at 10:34
Subject: Fwd:
To: Bernard Kubheka, Carel Smit
Good morning

please see attached customer bought the ESSENTIALS HOTPLATE STOVE in MAY but it is in poor condition, i have declined the refund but she still insists that it is an unfare one.please advice.

regards
Thabo

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9:05 am EDT

Shoprite Checkers service

Good day, I called the Gateway Checkers, Umhlanga, store on saturday and spoke to manager, Perry. I asked him about a list of goods that I needed the price for. First he said to me that he is not allowed to do that..I then asked him on whose instructions he said it was checkers rules...Is that correct? I then said to him that I would lodge a formal complaint..Perry then said that he would do that for me only on monday - (would call me promptly on monday at 10 am, I'm still waiting?) not on saturday as he is very busy.

This is not the first time this happened ...last time he promised to call and never did. We buy every month over a thousand rands worth of groceries for my pensioned mother, who likes to keep her brain active by being in control of how she budgets her money . Hence the reason for her wanting to know how much items cost? Surely this can be easily done on your dummy till to check for prices?

Service excellence is tantamount to customer satisfaction especially to the elderly people who have to rely on others to do the buying for them.

I invite your indulgence and look forward to hearing from you?

Kind regards

D.Bekker
[protected]

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12:36 pm EDT

Shoprite Checkers kettle ottimo

My Jeniffer mashabane, on 27/0/2017 I went to ShopRite dawn park to buy ottimo kettle, I was R149.95 on the shelf but when they scanned it, it scanned R179.95, I took a packer to the shelf, she took the price and showed it to the store manager by the name of Ntokozo Mbele, he kept on arguing with me that it was not their fault but customers fault that placed the price there, he kept me there for almost 30 minutes, until I told him to cancel the transaction and I went home without the kettle that I needed so bad., Please call me at [protected]

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6:36 am EDT

Shoprite Checkers warranty rejected after 1 month usage!!!

Hi, I am Itumeleng Freetz and bought an Essential stove last on [protected] at Eloff Street and the stove worked for a month. I returned this to Shoprite in Kagiso 0n 18/08/2017 and the lady by the name Rosemary rejected my claim and said the stove wasn't looking "OK" due to dark plates. This rosemary came shouting from their top floor and so unprofessional and uneducated, telling me the stove is not a claim. i want a refund or exchange.

Contact me on [protected]; E-mail [protected]@gmail.com

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Update by Tumi Freetz
Nov 17, 2017 6:47 am EST

Nothing so far! Shoprite needs to Educate its Employees way better especially when it comes to Consumer Rights, Your Employees are clueless. I STILL WANT MY EXCHANGE OR REFUND!

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8:50 am EDT
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Shoprite Checkers checkers retail store - service & products

Todate 9 August and still no response from Checkers Forrest Hill. This happened on Thursday 27th July approx. 2:30 in the afternoon, we went to your Checkers branch at Forrest Hill. What Cheese promotion! Upon arriving in the half empty Checkers, we proceeded to the cheese where you have a special on buy one and get one small one 230g free. After not finding the smaller one, we had to go seek the Manager, who in turn told us it was a “rain check” and that we get a slip of paper and have to come back to collect the 230g another day. What type of special promotion is that, when the actual signs for cheese special does not specify t&c’s etc.
Odours The shop in the area by the meat and the dairy products had a very unpleasant, foul smelling odour which is off-putting when you want to purchase products.
Express till & tellers The express till had two ladies working, we were a queue of 5 people, whereupon the one lady just got up and closed her till, as tea time clearly and proceeded to walk off. There were only two till operating on the normal tills and it seemed staff were in training on the day. The shop was not at all busy, so no excuse for the long delay at the till waiting.
Some of the shelves were empty and staff loading stock onto shelves taking up space and areas not tidy in walking aisles.
Service Overall a bad experience at your Checkers branch and will definitely not go there again or refer your Checkers to anybody in the area. It suits us, as we live within the area, however will have to continue on to Kyalami Corner. There is not customer services at your Checkers branch and the Manager needs to treat customers with a little more manners.
Thank you and trust you can look into this matter and take it up with the relevant staff concerned. Some feedback would be nice.

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7:46 am EDT

Shoprite Checkers bad service

I'm so angry at the moment, I bought mince meat and vors and other staff in limpopo bochum shoprite when I get home there's no mince meat and vors in my plastics, I guess the till packer mixed my grocery with the other lady who was in front of me, when I called the office, they checked with the cashier and after they told me that there is no vors and mince and they told me there's nothing they can do, so now I'm not going to cook because if them and they don't care...please tell what I should do

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12:57 am EDT
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Shoprite Checkers bad customer service

Can you kindly teach your stuff customer service especially in the township area’s.

Your employees treat us and talk to us like we don't know our rights.

I was at Shoprite ( Thokoza-Khumalo street) on Friday morning, purchased some items there, went to the till and asked the cashier (Sonto), there were three ladies standing around. So I asked Sonto (Cashier) if she had R200 in her till she said No...before she could even finish her sentence Thandeka Modikua* said its way too early for withdrawals. So I asked her if she can check in other tills, she looked at me and said “I don’t know if you understand when I say we don’t have money” she rolled her eyes. So I thought to myself she was the manager…standing there with her hands in her pockets + sticking attitude. She then spoke to older (nice) woman-old enough to be my mother to check in the other tills if there was R200? What happened to respect for older people and where is the customer service in that?

This lady asked me nicely to follow her to the 4th cashier and I was assisted professionally by Mpho but behind my back this Thandeka girl kept on talking and making fun behind my back and I just looked at her and walked away…the girls around her were laughing. She went on and on as if I was stupid.

I have never been treated like this in my entire life at Shoprite, therefore I will not tolerate someone to talk to me like that because I also work with important clients and I make sure that I give my best service. I take my Job SERIOUSLY. I don’t judge a book by its cover, just because I didn’t look good enough for Thandeka that doesn’t give her a right to give me an attitude. If she didn’t want to assist Sonto, she should have just walked away because she was just standing there looking pretty.

I will not be humiliated and when I come to your store I don’t ask for free items, I buy with MY own money. Thandeka needs training on Customer service.

(This was submitted to Hello Peter and no one has contacted me or bothered to respond to my complaint.)

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8:02 am EDT

Shoprite Checkers the price for simililec formula

Good day

My name is Nobuhle

I will like to complain yesterday on the 18 July 2017 around about 6:30 pm, I went to Shoprite Checkers. At Chrisani mall in Vosloorus. I went to buy a baby formula for my bay, a Simililec formula 2. They keep me waiting for about 30 minutes then they told me that they don't have a price for the formula. And even when they ask the Manager the manager was not interested in assisting with getting the price they I had to live without getting a formula for my baby. I was not happy and very disappointed.

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4:45 am EDT

Shoprite Checkers falsely accused of stealing facial wipes

On the 11th of july 2017 I was falsely accused of stealing facial wipes by the security at shoprite store, he then shouted and swearing saying (Angombuza ezakheni uyabophana yena akadlali) at me infront of everyone and then he locked me at the backroom of the store for an hour until they decided to reverse the cameras after that they found out that I did not came near that section. The thing is he never apologised to me. Today I decided to report him to store manager but she took security's side. I feel so humiliated and disrespected about this matter and I hope you will make a follow up about this issue.

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2:04 am EDT

Shoprite Checkers no returns, even though item is on warranty

in December I bought a stove at shoprite (Tembokwezi ) in Mandalay, from last week it was not working properly, everytime i plug it, power tripped, so i returned it because its still on Warranty. The Manager by the Name of Kenneth Mafa Refused, stating that It is working on the shoprite Power, I meant how does one compare household power with that of Retail Shop. He was Very Rude !

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4:29 pm EDT
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Shoprite Checkers pork meat

My name is Tebogo Andrew Mtuedwa I am very unhappy to see how this store discriminate against its customers my question to the manager of this store is do you assume that the only people buying there are Muslims? why not everyone is catered at this store couple of days I went to the store to buy me pork meat but there was none and is not just to say is finished they don't sell it at all but you find 2-3 fridge shelves filled with hallal meat. I might be wrong and I will apologize if I am what I saw is pure discrimination against customers, we have Shoprite at Charlesville, gugulethu and Lansdowne they all sell pork WHY NOT Athlone ?

kind regards
Andrew

[protected]

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Shoprite Checkers In-depth Review

Store Layout and Ambiance: The store layout at Shoprite Checkers is well-organized and easy to navigate. The ambiance is pleasant and inviting, making shopping a comfortable experience.

Product Variety and Availability: Shoprite Checkers offers a wide range of products, from groceries to household items. The shelves are well-stocked, ensuring that most items are readily available.

Pricing and Promotions: Shoprite Checkers is known for its competitive prices and frequent promotions. Customers can find great deals and discounts on various products, helping them save money on their shopping.

Customer Service: The customer service at Shoprite Checkers is commendable. The staff is friendly, knowledgeable, and always willing to assist customers with their queries or concerns.

Online Shopping Experience: Shoprite Checkers provides a convenient online shopping experience. The website is user-friendly, and the delivery service is prompt and reliable.

Loyalty Program: Shoprite Checkers offers a loyalty program called Xtra Savings, which allows customers to earn points and enjoy exclusive discounts and benefits.

Quality of Products: Shoprite Checkers maintains high standards when it comes to the quality of its products. Customers can trust that they are purchasing fresh and reliable items.

Freshness of Produce: The produce section at Shoprite Checkers is well-maintained, ensuring that customers have access to fresh and high-quality fruits, vegetables, and other perishable items.

Cleanliness and Hygiene: Shoprite Checkers maintains a clean and hygienic environment throughout the store. The aisles, shelves, and restrooms are regularly cleaned, ensuring a pleasant shopping experience.

Payment Options: Shoprite Checkers offers a variety of payment options, including cash, debit cards, credit cards, and mobile payment methods, making it convenient for customers to pay for their purchases.

Return and Refund Policy: Shoprite Checkers has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can easily return or exchange the item and receive a refund.

Accessibility and Parking: Shoprite Checkers is easily accessible, with well-designed entrances and parking facilities. There are ample parking spaces available, ensuring a hassle-free shopping experience.

Community Involvement: Shoprite Checkers actively engages with the local community through various initiatives, such as supporting local charities and sponsoring community events.

Social Responsibility Initiatives: Shoprite Checkers is committed to social responsibility and sustainability. They have implemented initiatives to reduce waste, promote recycling, and support ethical sourcing.

Overall Shopping Experience: Shoprite Checkers provides a positive and enjoyable shopping experience. With its wide range of products, competitive prices, excellent customer service, and convenient online shopping options, it is a preferred choice for many shoppers.

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