Shoppers Drug Mart

Terrible service & extremely disrespectful pharmacist at shopper's drugmart in calgary.
With such poor service its easy to see why people resort to online pharmacies so customers don't have to deal with these jerks.
Its taken up to 2 weeks to preapre a prescription refill at this pharmacy located in a large city.
Pharmacists constantly harrass me demanding that I buy my prescriptions in portions so we have have to constantly be returning to get the full prescription.
These very common medications are never available except in small amounts about expire withiin a few weeks of purchase.
This always happens with loose pills that are not in sealed manufacturer's packaging.
I don't know exactly what crekside shopper's drugmart scam.
Always render any unused medictions useless, by crushing, soaking in water etc, before dropping off at a pharmacy for disposal or drugs often get re-sold for 100% profit.
Obviously the profit motive from re-selling returned prescritions will result in this problem occurring.
It appears that Shoppers Drugmart may be re-selling returned medications from the retuning & disposal scam called ENVIRx Program which is described as:

About the ENVIRx Program: Through the ENVIRx Program, pharmacists promote safe and effective drug use while giving Albertans an opportunity to return unused and expired medications to their community pharmacy. Last year through the EVNIRx program, RxA members collected over 100 tonnes of expired drugs.

By bringing in your old mediations to your pharmacy, it presents an opportunity to touch base with your pharmacist and talk about a medication that hasn't worked or a perhaps a situation that has changed. Your pharmacist is available to help you with all your medication questions.

Service complaint. Wife is in emergency and her iPad was low on power. Went to you store closed to the Barrie, ON hospital because it is Sunday evening an hospital store are closed. The way Apple packages their product it is impossible to inspect or really see the full product. Of course at this time I have a heighten emotional state. I purchase the lock in product for over $40.00. Drive back to emergency and in the parking lot I open the packaging to place the charger cable into my pack. At this time, I now notice the end I expected to be a USB connection is not. Therefore this product is not of any value to me. I return to the store to get my money return and I am informed store policy restricts refunds on opened packages. It's a charging cable and I have returned to the store within 20 minutes of purchasing the item. To add, I am discussing the return with the same person I purchased it from. Now I have a real heart ache for this form of blanket policy. I will look for a common sense store with better values and ethics.

I purchased a bag of Carnaby cola bottle gummies and the first few we ate were fine. I'm at work and I just popped one in my mouth and I had to spit it out the taste was so disgusting. It tasted like I imagine floor cleaner would taste. That was 15 minutes ago now and my tongue is still burning. There is only supposed to be one flavour in this bag correct? If not, what would this awful flavour be. I would like to know who to take this to as I'm concerned about what might be in them. Please contact me at [protected] or at [protected]@rogers.com

On Sunday, June 2nd I went into store # 1090, on Northfield Dr, in Waterloo, to refill a perscription.
Rx # 9392703, Tx # [protected]
I said I would swing by later and pick up the prescription.
When I went in on the Monday, June 3rd, to pick up the prescription, I was told that most of it 80/100 pills was on backorder. The rest would not be available until early July. This was despite the fact that I had a 'no partial refill' tab linked to my file. This was as a result of another screw up on your behalf on my last prescription from the same store. In the interim it appears that someone had removed that said label as when I went in, the junior pharmacist couldn't see it.
I am not happy with the service from this store. It is a joke amongst my friends to have to go there and get a prescription filled because 9/10 there is a problem.

Why does this store accept to fill orders when they don't have the product?
What am I supposed to do when my 20 pills run out and I still need more but the backorder isn't in yet?
Why is this kind of thing happening at all?
I am not happy! In fact when I get my prescriptions refilled from my doctor, I will be moving them to another company. This store is totally incompetent.

* At no point had anyone at the pharmacy checked with other stores to see if the balance of my order could be filled.
* At no point had anyone at the pharmacy checked with my doctor to see if a reasonable, in store, drug replacement could be found
* As of tonight I have heard nothing from this store.

**I want Maria Horner, the pharmacist at this store, told of this problem and I want my prescription filled. I do not want a series of endless emails from you. Clearly you hire nothing but incompetent people at certain store locations.
** I want an apology from her, and you, and my prescription filled, and I want it ASAP, nothing else will suffice.

Mr. Dana Marshall
St. Jacobs, Ontario, Canada
E : [protected]@rogers.com

This incident happened at 4524 New St
Burlington ON L7L 2Y0
Canada. I went up to an employee who was stocking shelves to ask for help finding an item, this was after I made a purchase at the pharmacy. The employee was very friendly and made conversation while helping me. His manager came up and told him to start doing another task. Once she noticed I was standing next to him and not leaving, she looked at me and asked if I was finished. When I tried to explain that the employee was helping me she just asked me to leave. Unfortunately, I do not know the manager's name since she was not wearing a name tag, but I would describe her a Caucasian female, with grey hair and glasses. This was a very uncomfortable situation. I frequently attend this shoppers location and have never been treated badly. I am very disappointed with the lack of respect that an employee of high position would treat on of the customers at her own store. I expect that this problem should be addressed and that any and every employee should be told that every customer should be treated with curtesy regardless of their race, gender, age, or appearance.

I get my prescription filled weekly at the King George and 171st store.
Two weeks ago the pharmacist called my home phone and said that the ramipril prescription had expired and they had faxed my cardiologist DR. Dana Lee, also the prescribing doctor who wrote the original prescription and adjusted the dosage three weeks ago who the pharmacist claims hadn't responded to their fax. Next week the pharmacist told me that they had exhausted their emergency supply for me and would cut off any more medication until the cardiologist responded to their fax for a refill. I then went to the pharmacy in question and asked for copies of the fax they sent requesting the refill, they pharmacist told me they threw it out and didn't consider it part of my medical record at that pharmacy. I wanted the fax to ascertain that they had indeed sent it as they stated and wanted to confirm that they sent it to the correct fax number, something that without the fax in question can't be established. Unfortunately I was treated rudely by the pharmacy staff at this particular store, who seemed to be taking great pleasure in annoying me, and snickering openly among themselves. I will be pursuing this issue further with the college of pharmacists of B.C. as well.

Thank You

James Prince

[protected]@hotmail.com

David Cole
7:35 PM (4 minutes ago)
to hpservicesupport_ams, me, bcc: servicealaclientele

I purchased my new HP computer at Shopper's Drug Mart in London. Ontario on Sat. April 20, 2019.
It is a 15-da0032 ca, serial number CND 8498JCQ, pruduct # 4NJ06UA#ABL.
I am terribly disappointed in this product.
Prior to this purchase, I used 2 ACER computers for the last 8-10 years. I got very good service from each one. I decded to purchase your machine because it had a faster CPU than ACER had available for a similar price.
I was warned by a professional in the computer field that your product was not as reliable as an ACER but foolishly ignored the information.
Since my purchase this machine has frozen various times which I found extremely difficult to "unfreeze".
It takes 2-3 minutes to start up even after I have reduced the startup items to the barest minimum.
I set the power options such that the screen would not go to sleep for 45 minutes. The machine sleeps anywhere from a few minutes to over an hour. I have attempted to reset this multiple times to no avail.
When it does restart the screen, the machine is frozen for up to 1 minute. Sometimes more than 1 minute.
When attempting to open a certain program, (8ball Pool by Miniclip) it will not open but continually buffers.
On occasion the screen will flash off and then turn on again. Never has this happened with any other machine I have owned or used in my job as a teacher.
While attempting to get an email address to send this complaint to you, I was thwarted by your customer rep who for 15 minutes kept telling me that you had "protocols" which said he could only pass me off to another person. He finally gave me the email address. His name is Chandan Kumar Paul. I was rude to im after repeated attempts to get the information. I did apologize for my poor language.
I spent many hour transferring information to this computer only to be aggravated and frustrated by the antics of this machine.
I spent twice as much for your machine as I would have spent for another ACER. I wasted my money!
I do not want to send this machine away to your centers for who knows how long to get your people to try to fix it. This should not happen after a few weeks of use.
I am upset and disappointed that your company has made such an inferior product.
I would like a refund of my purchase price!
I am sending a copy of this complaint to Shopper's Drug Mart to show them the problems I am having and the inferior product they are selling.
As the seller of this product, I hope you will support me in my quest for a refund.
David Cole

RE: Inkey List skin care products.

Despite seeing the products on your website and reading about them in Chatelaine, the line doesn't seem to be stocked in your stores.

I visited several locations in Toronto and found that, not only are the Inkey products not on your shelves, but none of your employees or beauty consultants have heard of it. The employees politely searched for it but obviously thought I was delusional. I shop at your store frequently, and am not pleased.

Please advise. I won't be wasting any more time on this.
Grace-ann McIntyre

Flyer for this weekends 2-day sale included Diet Pepsi and Diet Coke. I made a special trip to the Lansdowne Street store, Peterborough, Ontario (741 Lansdowne Street West) today May 26, 2019.
There was not one package of Diet Pop anywhere in the store... nothing! "Sold Out" I was told by a not-very-friendly sales associate (too busy tidying up packages of toilet paper)
I asked if I could get a rain check "No, it's a 2-day sale"
A 2-day sale? I'm at the store before noon on Sunday and "sold out"
I am disappointed by not only the lack of product, but also the attitude of the sales associate. I expect better from Shoppers

Linda Murray
[protected]@hotmail.com

Some woman on the floor was very rude to me around the time of 12:30 pm. My fingers was bleeding badly so I grabbed a box of bandaids and put one on then proceeded to go buy. She was staring at me the whole time I asked if there was something wrong she rudely said "are you going to buy those" and I said "yes it's okay you don't have to watch me" she proceeded to say "maybe I should ". I go to this shoppers all the time they are all usually so nice to me I am shocked by the behaviour and very unhappy about it.

I went to the chestermere shoppers drug mart and I notice that I bought peanut butter that would be going bad in 30 day and I paid full price for it and you guy sell me product that are going to be going bad around 30 days and come back to get my money back and the rudest employee was mean and did not want to serve me and I spend a lot of money at shoppers do I want a gift card for all of thing you guy put me throw

I have used this shampoo for years now and I am very happy with the results. The last bottle I purchased was fine until I got about half way through. One day, it just had a weird odour. It almost seemed that it had expired. I looked for an expiry date everywhere on the bottle and did not find one. It's quite putrid and now I can't finish the bottle because it's just unbearable. I've never heard of shampoo going bad before and I've always been happy with this product in the past. What do you recommend?

I called in my prescription on Saturday, a few days before I required it to ensure it would be ready in time. The pharmacist called me to inform me they didn't have any available in store and it wouldn't arrive until Wednesday. I told them I required it by Tuesday at the latest and they informed me they would have it shipped in from another pharmacy and it would be ready. When I arrived on Tuesday night, the woman working told me to wait for five minutes as she found the prescription. She told me they had three in store but could not give me any, and if I wanted my prescription I could drive to another store and get it. I receive excruciating migraines without this prescription, which greatly affects my ability to go to work. This is unacceptable and the lack of customer care truly shows.

On Sunday May 19th at approximately 4:00 I had occasion to visit shoppers drug mart in Haliburton, Ontario.
On that occasion I shopped throughout the store noticing numerous sales reps. Throughout the store.
Completing my shopping I sought out a cash counter to cash out with my items to purchase, to my dismay all cash counters were closed.
I was then directed to the self checkout.
With all the customer service reps. Available my question is does this make sense?
As well, as this is such a high volume tourist location as well as a high volume town would it not make more sense to keep someone on cash counter and not make them do the work themselves and assist in eliminating jobs?
This truly make my shopping experience an unforgettable experience, one worth sharing with many in a small town community.

On May 17, I got my bike out for the first time and just when I got to the store I realized that I had forgotten my lock. I didn't want to go back so, I decided to ask if it was secure just to leave it for a less than 10 minutes outside in front of the window. I got in and asked a young trainee cashier if it it could be dangerous and she very nicely said that she would just keep an eye on it. The lady Manager immediately said that there were racks for the bikes to which I said that I already knew, but I explained that I had forgotten my lock and before I could finish she interrupted saying harshly that they couldn't be responsible for it. I said that I knew and understood but I was asking if it was it was a secure area. She interrupted and didn't let me finish in front of a bunch people. I understand that the store can't be responsible for my personal property, but this is not the first time that this woman is rude. She makes both clients and employees to feel uncomfortable. Why can't she just be nice and tell me that I could leave it there but the store is can't be responsible for it, on a nice, normal, polite way. I'm a regular, and I've seen that she's hard working but she's not pleasant, polite or a people person and should not be in charge of customer service. My husband had also and incident where it was late and there was nobody at the store and he wanted to pay at the cash and she absolutely wanted to make him use the self check-out (which we also like, but he wanted to buy lottery tickets). She insisted in such an unpleasant way that in the end the used the self check-out and did get his lottery tickets.

I placed an online order for photos to be printed Apr. 27/19 . The email conformation said that I would be emailed when the photos were ready. May 13 and I decided to check the tracking info from the courier. This showed that the photos were delivered and received by staff on May 2nd ! No phone call, no email. I went in to pick up the photos and two staff members could not find them. Not too many people get photos printed these days so not too many envelopes to look through. I was told to return tomorrow and the manager would be in. I returned, talked the manager and of course, she found my photos, filed under the wrong letter. I explained to the manager what had happened. I haven't used their service for a long time and this was the last. Dundas, Ont

Complaint re: Shoppers Drug Mart at Scarborough Health Network - Centenary Site - Neilson and Ellesmere

On the 13th of May (this week) after finishing my shift as a Volunteer I went into the store to ask for myself and others if the store was going to be still selling Lottery Tickets (the machine has been down for 2 weeks). I asked the Store Manager who was at the front cash . Very rudely he said "THE MACHINE IS DOWN AND I DON'T KNOW WHAT IS GOING ON". I said I am just asking as the machine has been down for 2 weeks. He responded :IT WILL BE UP WHEN AND IF IT IS UP".

As the Manager he should be able to give a customer a nice reply and at least know if Lottery Tickets are going to be sold at the store anymore. This store is in a hospital and loads of staff buy there tickets there. Also why does this store not sell TTC Tickets?

I would appreciate a reply to this answering the issue at hand.

Respectfully
Marilyn Douglas - [protected]@hotmail.ca

Hello,
My name is Muhammad Ali, I am a regular customer of shopper drug mart from 2012. I always had great customer service which makes me always coming back to shopper drug mart.
Today my reason to contact you is, I was treated badly at shopper drug mart at the location mentioned above. I returned obus cushion with the original receipt which I bought a week ago, the box was opened when I bought. The cashier was rude and refused to return at that point I request to see supervisor may be she can help me her name is ROMA, I waited more then 10 min and were told she is busy I guess customers are not her priority. During all this time my kids get impatient and my sick wife wanted to go home during all this time nobody care about us when I kept insisting I want to see her . When she came (Roma) she approach me with no greetings and she didn't even reply my hi back and the way she treated me was very mean . I got my item returned but I felt insulted by supervisor ruma and cashier in front of my family. I go almost every day there and now I am not comfortable going back to shopper drug mart as a loyal customer I thought to share my experience with you so may be in future other people don't get treated meanly that's all.
Thanks
Transaction number [protected]
Customer name Muhammad Ali
Contact person [protected]
Email : Ali.[protected]@gmail.com

Every week wonder bread, advertised--yet everytime i go into the store there is no bread. every single time over the last months & months. store in question is at the Highgate Mall in Burnaby B.C.
Ahira Drugs. There is always an excuse. this time i was told --the bread company decides on the amount of bread each store gets.
store does not place the order. absolute rubbish.
FALSE ADVERTISING--- if shoppers is not going to have the product in sufficient quantity---it should be clearly stated on the flyer--in plain sight---ONLY 20 LOAVES OR LESS AVAILABLE.
THIS IS A 2 DAY SALE. went on 1st day 10.45 am, not late---0 brown & 4 white on the shelf----I am very very frustrated with the absolute lack of customer service at this store and with the misleading advertising.have to make the point, with the caps.