Shoppers Drug Mart

On November 12th, 2017 at 5:58 pm I purchased a few items at the Shoppers Drug Mart. I was there specifically to purchase some CDs to burn a music CD. I didn't want to purchase the wrong kind and so I asked the woman at the check out counter if I had the right item to burn a CD and have it play on a CD player. She told me it looked like the CDs her dad used to use in when he used to burn music CDs. It seemed like that information wasn't reliable so I told her that if it didn't work, I would be returning the item. Please note, there was basically nobody else in the store, there was no line ups and she could have taken more time to get me the correct answer.

When I got home I tried to make the music CD on the Maxwell DVD-R ($14.99 CAD) but it didn't work. And so I left to return the product along with the bag and the receipt.

When I got to the store, I went to the same counter. The original woman that gave me the wrong information was there, along with another new woman that I hadn't spoken with.

That new woman told me I would not be receiving a refund because the product was opened. I explained that I was given wrong information and the original check out woman denied having told me the product would work. "But I told you I would be returning the item if it didn't work". The employee denied any responsibility in providing me with accurate information or that she needed to explain their return policy when I told her I was going to bring it back if it didn't work. "You never said you were going to open it", she said.

The other woman said I could return on Monday and speak with the manager. I told her, no, I wanted my refund tonight. I did not want anymore run-around or "double talk". That is when she threatened to call the police. This is completely unacceptable.

I then had to make another trip to London Drugs. The employees at that store were very helpful in making sure I had the right product. "We guarantee this will work, but if for ANY reason it doesn't, please come back and you will receive a full refund at ANY time. They were absolutely horrified by my story about what happened at Shoppers Drug Mart and so am I.

I expect an immediate response, an apology and a full refund. If I am not satisfied with the response, I will be blasting my experience all over social media. Please note I have thousands of followers locally and internationally due to my business in INTERNATIONAL REAL ESTATE and property management.

Sincerely,

SHELLEY BONWICK, Associate,
THE ALBERTA COLLECTION / exclusive affiliate of CHRISTIE'S INTERNATIONAL REAL ESTATE
Residential Sales, Leases, and Purchase Options
web: thealbertacollection.com
web: christiesrealestate.com
web: shelleybonwick.com
fax: [protected]
cell: [protected]

Hi There,
I just really disappointments with manners and professionalism of supervisor Hamid (my apology If spelling of name is wrong) of Shoppers Drag Mart that locates on 390 Queens Quay West, Toronto, ON, M5V 3A6
Today (17/11/08) again I was charged two times for product.. (Good for me I checked bill)... I'm really tired of that... on my question why it's happened again with me Hamid said go to another shop...
I hope other customers don't have experience like me a lot, beside, Hamid said it's not big deal... my question why people have to be served without satisfaction
Thank you for your time
Regards,
Galina Vinogradova
[protected]-my phone

Tuesday November 7, 2017 (last night) my boyfriend and I took a wrapped parcel to SDM Market Mall Saskatoon SK Post Office with the plan of seeing how much it would cost to ship out by regular parcel shipping and the young red haired girl was very helpful and measured it 30x37x37 and 2.04kg and entered the ZIP code to find out that it would cost just over $60 to send as is, we all thought that was expensive so we asked if we wrapped them individually would that make a difference in costs so the girl measured 15x18.5x18.5 and 1.02 kg and re entered the ZIP code to find a way better option of just over $16 each piece. So we inquired about the tax and it was said there's no tax going to the US... and then we said so just to clarify we can save almost $30 just by wrapping them individually and she said yes because it goes by the size and the weight. So we agreed and took the parcel home and this morning I rewrapped them both and waited at the same SDM in Market Mall Saskatoon SK for it to open only to be looked after by an older lady with glasses who when I mentioned we were in last night and was told these dimensions and weight that she responded by saying well this is what it is and that she worked last night so I never came Tuesday as if I'm a liar or an [censor] when we sold the items on eBay Monday night I got them from storage Tuesday morning and wrapped them Tuesday evening before going to this SDM with my boyfriend and a nice helpful young girl with bright red hair helped us in the post office and an Asian lady was on cash at the front so yes I may have a cold but I'm not oblivious or delirious besides check the cameras and u will see us. My point is how can one person quote us a price last night and so we rewrap them individually to accommodate the shipping criteria and I bring it back to the same location and now I'm hearing it's almost $45 each and no cheaper option...seems kinda strange so I inquired when the young red haired girl is working again and apparently tonight at 5-9pm so I will go back when she's on shift and I do expect to have them sent for the quoted price of $16 each whether or not your associate was in error or not then SDM will just have to take the loss.

I have taken the time out of my busy schedule on two seperate occations. Yesterday at around 10:30 I went to the Hurontario and Egliton location to receive money from MoneyGram and was greeded by an extremely rude post office worker who refued to give me the transfer because of of my last names was missing. As it turned out it was actually done propery and her system had the error. Instead of offering to verify it she literarly told me to leave. This morning I stopped by again, and the system was down. The other attendent told me that this isn't her fault and htat moneygram has been having these computer issues and told me to come back again. This would be the third time. I will never go there again!

On my way out I wanted to pay for a syrop I picked up for my daughter and the line was long, so I asked if there is another cashier available. One was standing right there doind inventory and told me she can't help me because she's busy. I asked her if the inventory was more important than serving the client who is actually paying her bills and giving her the job she actually has.

Pls see this as a formal complain. I will be going with this to the news.

Nov 1, 2017 I went to Shoppers Drug Mart to purchase cough syrup. I saw $10.49 LIFE BEAND (LB) incl gst $11.01 on sale. I bought it. Went home, checked my recept, they charged me $15.21 incl gst. Next day, I went back there to take picture. It was stock neatly and orderly on the same shelf with the same price tag $10.49 LB 250ML Exp Mucus P to deceive customers to buy it thinking it was on sale. When you go to pay, you will pay regular price $14.49 incl gst $15.21. The barcode number ending 51 on the price tag is one number different from the box barcode 50. Today i went there, ask for my money back. The supervisor, Rosalie, told me that the cough syrup box barcode is not the same with the price tag barcode. I told them that the item should have the correct price tag where it should belong. They blamed the customers for putting that cough syrup on the wrong section. Common sense is that customers will not arrange the same items neatly and orderly in the same row on the same price tag. She does not even admit that they did wrong. She wants me to think that i picked the item which the customer left on the shelf where the wrong price tag was.
From now onward, i will be cautious to shop at Shoppers Drug Mart. The item which they put on price tag on sale price is actually not on sale. When you go to pay, you will pay regular price. Some customers have health issues to read tiny numbers on the barcode, no vehicle to go back coz they take a bus or etc.

I just bought a game from your location in Merivale Mall in Ottawa on November 1, 2017 between the times of 12:00 and 13:00. A manager helped me with the purchase. I cannot say what her name was, because I didn't notice any name tag on her. During the purchase she imposed on me the new self service system that I wasn't interested in using and then she imposed an e-bill. I asked her to remove the e-bill. I told I didn't want it and she refused to do so. I felt that she didn't care about my needs as a customer and I felt a bit intimidated by her implication that I have to received an e-bill. I hope this is not part of a new store policy. I refuse to receive any junk mail that can be avoided. I'm also fully aware that I can cancel any online subscriptions, but I shouldn't have to do it every time I buy something in one of your stores.

View the receipt in web browser

b. surani drugs ltd.
1642 merivale rd, ottawa, on, k2g 4a1
[protected]
nov 01, 2017 12:50 pm
[protected] 3
playstation ga 79.99 gp 79.99
subtotal: 79.99
hst : 10.40
1 item total: $90.39
optimum reward 60.00
debit card 30.39
on your next visit you could
save up to $ 170
if you redeem 95000 points
******************************************
shoppers optimum # 759***422/00
regular points: 190
total points earned today: 190
total points redeemed: 38000
current points balance 148236
next reward level 95000
you earned the most bonus points possible!
we've checked all valid in-store, flyer &
digital bonus offers to make sure you get
the best rewards available to you.
get the most out of your optimum membership.
********************************************
gst/hst #:[protected] rt0002

retain receipt for return within 30 days.
visit shoppersdrugmart.ca for exclusions.

type : purchase
acct : flash default $ 30.39
card type: interac
card number: ************8025
date/time: 17/11/01 12:50:34
reference #: [protected] [protected] h
author. #: 008373
interac
a0000002771010 [protected]
00/001 approved - thank you
-- important --
retain this copy for your records
*** customer copy ***

9990209101032000001764
home contact us returns recalls
243 consumers rd.
toronto, on m2j 4w8
optimum program privacy policy
this email has been specifically prepared for [protected]@hotmail.com by your request. this email account is not monitored. please do not reply to this email.
shoppers optimum, c/o shoppers drug mart inc., 243 consumers road, toronto, on. m2j 4w8.
www.shoppersdrugmart.ca © 2017 shoppers drug mart inc. all rights reserved.

I am a regular customer at the Masonville place location in London. I was in on Saturday afternoon and have a complaint about a woman who works there by the name of Sue. I had already been helped by a friendly associate Jackie who after helping me allowed me some space to look. Sue, abruptly grabbed my product out of my hand as I walked around and said she would keep it at the counter till I'm ready. I was not her sale and she knew it.
Your staff must be paid commission because every time I go in there to get my skincare she is on me. This is not the first time she follows me around when I have my product in my hands wanting to take them from me. If I say I'm good she follows me and makes me feel like she thinks I'm a thief. She is so aggressive that I actually have put things down and left and went to The Bay and bought them there out of anger. Thought management would want to know. Thanks in advance.😁

To whom it may concern:

On October 22, 2017, I visited the Scarborough Town Centre Shoppers Drug mart location located at 300 Borough Dr Scarborough ON M1P 4P5, (Store Number: 860) I visited the store for a refund at the beauty boutique counter. The item is a beauty boutique product. First, I spoke with a beauty expert (name not recalled but of Filipino decent) whom called upon the store manager for further assistance. Since Vilma the manager of the beauty boutique was away I spoke with the front store manager Rita, who was extremely rude and impolite. I gave her full details about my visit (I wanted a refund for a unappealing beauty boutique item) I had informed her that the item I was requesting a refund for was purchased at a different location and that I had I misplaced the receipt for it . The item is a perfume sampler box.
She quickly started explaining to me she "couldn't due a refund without a receipt and also she couldn't especially because she didn't know if it was a stolen product or not" . She mentioned that "many boxes of this product, the perfume sampler box in the recent past had disappeared from the store and that she didn't know if whether I had anything to do with that since I didn't accompany a receipt with the product." Without hesitation or consent she quickly wrote down the bar code of my perfume sampler box. She also early on in the conversation wanted to obtain my personal information such as where I resided, she mentioned if it was a few buildings by numbers after I had told her my address's street name . The customer service I received that day was beyond dissatisfaction and disrespectful. It was a valueless one!

Thanks for your time.

For contacting purposes my email address is [protected]@hotmail.com

I was at one of your stores today looking to purchase sugar free cough drops when I came across the life brand apparently sugar free cough drops. The ingredients list includes sucralose which is sugar, of course this sugar has been chemically changed using chlorine! but it is still legally sugar. In recent studies this product has been shown to cause cancer(leukaemia) as well as many other harmful effects. The FDA has even downgraded their suggested use of this product from caution to avoid.
This would be considered false advertising!
Now I realize you guys will make a ton of money from all the side effects this product causes by selling more dangerous drugs to combat the effects of this product and that is just downright EVIL !
You need to remove this product from your shelves immediately!
I am currently organizing a group of people to boycott your stores in Chatham Ontario, and of course I'll make sure we get plenty of media coverage.
Please do The responsible thing.

The woman that helped me in the pharmacy was rude and impatiant. She smirked at me and would not help me ar all. She worked in the pharmacy and i cant believe someone that works in heslth care could be lacking compassion empathy and just human decency. One of the rudest snottiest people i have come across in retail. I will step foot in another shoppers as she made me feel so unwelcome and wouldnt give me so much as a second of he valuable time.

My name is Ted Hajdu. I am currently waiting outside the shoppers drug Mart in Maple Ridge on Dewdney Trunk Road. I was just inside filling a prescription for painkillers because of a serious back condition. The pharmacist informed me at 3:55 pm that my prescription would be ready for pickup in half an hour. It's 4:17 now. Between 3:55 pm and 4:00 pm I was tailed around the store by a staff member. I believe she thought I was going to steal something. When I left the store at 4:00 pm, I verbally commented on her space invading actions, letting her know that I did not approve of her actions. When I was working in the carpenters union, I was earning close to a 6 figure salary. I have a clean criminal record, I am also bondable. I'm writing this to let you know that these actions by staff are unnaceptable, and that should these actions continue, I will seek legal redress.

I can be reached by email at ted.[protected]@gmail.com if you have any questions regarding this matter, and by phone at [protected]. I apologise for bothering you with this matter, but the level of discomfort caused by this incident had compelled me to contact you so that something can be done. Staff at this location must understand that not everyone is a shoplifter.

Yesterday i bought a logitech mouse at shoppers which located at rutherford plaza and i would like to return because I change my mind to get a wireless mouse so I went to the nearest shoppers store which located at center point mall. The manager and salesperson told me I did not use the same credit card when I purchased it yesterday and also they do not have the same product so I need to go back to the store where I bought it. That makes me no sense since I was advised that I could return it any shoppers drug mart. First of all I used the same credit card and it printed differntly on the receipt and they couldve sold out the item that I had. They were both using unpleasant voice tone while having conversation. I was treated so bad and it made me not to go back to that lacation.
I just want to confirm what the policy is about returning items and they were treating me as if I was tryint to cheat on my purchase.

Thanks

Today, 10/17/17 at 17:28pm in the Shoppers Drug Mart on the 1755 East Broadway, a teller (old woman) yelled me very un respectfully in front of many people because I was choosing a a pair of Maxwell earphones to buy. I did not see posted any written information to do not touch the earphones, if there were a less a sign I wouldn't touch them. She was very rude, that's is not the appropriate way to treat a customer.

Went into my regular SDM today to get the 20x points today, Oct 21/17 at 10:57 AM. I got what I needed, and went thru the cash register. When the cashier finished ringing up my purchases, I asked if I spent enough to get the 20x points. She says "you have to spend $75 today". I said no, the flyer says $50, and the woman behind me also said your poster in the window says $50. The cashier whipped out a flyer from under the counter and points to it and says "it says right here you need to spend $75". She put the flyer back under the counter. I said "what's the flyer date you are looking at?". She brings the flyer back out, reads the date and asks "what's today's date?". We all told her Oct 21. By then there was quite a large line up, and the woman who checked out in front of me was now involved in asking the cashier if she also got the 20x the points. I never did get an answer from the cashier on whether or not I got my points. I paid for my purchases and got home to look at my receipt. I did not get my points after all that and that is the reason I went into the store today. I am in shoppers at least four times a week. If she had of answered my question, I would have purchased a pack of gum or mints in order to bring my total purchase to the $50. My total before taxes was $48.41. Any other time I've been in SDM for the 20x points, all other cashiers have told me whether or not I met the total to get the points. This cashier not only didn't offer the information, she didn't answer my question. When the woman in front of me asked the cashier if she got her points, the cashier told her to look at the bottom of her receipt. I feel this cashier was trying very hard to make sure customers didn't make their 20x today due to attitude! She was young, maybe she was new, but she was not helpful to me or any other customers from what I saw. I am quite upset I didn't get my points and I really don't want to take everything back to the store to get my money back, or to buy that pack of gum I need to get my points.

The 'author" number is 105705, I don't know if that is the cashier ID or not.
REF#[protected] 0016440540C

I'd like SDM to honor my purchase by providing me with the 20x the points I should have received today. I did ask the cashier and I went in solely to get the points. I didn't urgently need anything, I wanted to points to help toward the Christmas season coming up and purchasing products for my parents in B.C. I do this every year.

Thank you for your assistance.

I placed an order with Shoppers Drug Mart on Aug 21, 2017. The total amount I spent before tax was $79.66. I made sure to purchase more than $75 worth of cosmetics as at that time they had a promotion going on for extra points and FREE Beauty Bonus bag with $75 worth of purchase. After I placed the order I emailed customer care asking for the color of beauty bag I want as it did not give me the option at the checkout. After over 2 weeks on Sept 05, 2017 a representative replied giving me very generic answer without even addressing my issue. By that time I received my order and did not get any Beauty Bag that they were advertising in their website. I emailed again and three times after that asking what happened. Because the promotion for that bag started on Aug 20 and it is not possible that they would be out of stock by Aug 21. Specially I order actually on Aug 20 MST but is shows Aug 21 on the receipt for timw difference probably. This is worse than FALSE ADVERTISING! They don’t even care and bother to give you a reply. I even emailed them with the screenshot of the advertisement. But they just don’t care. This is unacceptable. O wanted to go beyond just emailing them as I don’t want another customer going through what I am going through. Please help me.

I recently was at my local Shoppers Drug Mart with my 3.5 year old son picking up a prescription when he informed me he had to use the washroom. I asked he pharmacist if he could use the washroom and he stated that there was no public washroom only a washroom for staff. This shoppers drug mart is located in a strip mall that has separate entrances and was informed that he have to leave shoppers to go into the mall part of the strip mall to use the facilities. I asked him politely again if he could use it as he's only 3.5yrs old and might not be able to make it and he shrugged his shoulders and said sorry. I understand their store policy however every pharmacy should have a public washroom available. People are coming to pick up prescriptions that could be ill and need to use the facilities . I find it unnaceptable. This shoppers drug mart also has different hours than the strip mall itself therefore the public washroom may not always be available for use for the public if it's after store hours.

Hello, on Sunday, October 15th I purchased a case of PC Performance Protein shakes for my son who has ADD and can't seem to eat at lunch time. I get him these shakes to get some sort of nutrition in him while at school. My son told me that he drank the entire bottle and there where chunks in the shake, he then proceeded to look at the expiry date and to his discuss the shakes expired on September 1, 2017.

I went back to Shoppers on Tuesday, October 17th and showed the manager the expired goods and she said she was very sorry, to go pick another case. They were all expired, so she took them all off the shelf. I got a refund but my problem is that I had a kid who was sick over expired product and this type of thing should not happen at a PHARMACY! Invoice#9990206061010000920096

This is the second time that I was told my 10 year old sons medication would be ready at a certain time and it wasn't. He is severely asthmatic and requires numerous medications. This time I was told Monday at 8 am that his meds would be ready in 3 hours, when I went in on Tuesday afternoon I was told they didn't have it and only ordered it that day . I had to call my son's specialist to receive samples to get him through the next few days.

Oct 12 @ 11:33am
a different pharmacy called the market mall shoppers location to see if they had a specific type of medicine. Yes 4 boxes. Went to get them and the pharmacist on duty had no idea what was happening. I explained the situation, my regular pharmacy explained the situation. Then he told me he didn't know what was happening, refused to help me and sent me on my way.

To whom it might concern,

I would love to know the reason for the price difference for a medication that it is exactly the same, but bought in 2 different pharmacies. The above prescription I bought at Shoppers Drug Mart in Penticton BC, but it was way more pricey than the exact same medicine at Pharmasave. The only differences I can see is the colour of the containers and the disbursement fee, which is 9 cent more in Pharmasave, which I'm OK with that. The pills at Pharmasave in Penticton work out to be 0.532 cent each, and the ones at Shoppers Drug Mart work out to be #1.616 each. That is a big difference. It seems to be a rip off. Totally unfair!.