Shoppers Drug Mart Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Shoppers Drug Mart Inc.

243 Consumers Rd
Canada - M2J4W8

Customer Support Phone Numbers

+1 800 746 7737(Customer Care) 173 163
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM

Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / not able to redeem points as advertised & product gift with purchase not in stock

Feb 12, 2019

Shoppers Drug MartSunday February 10th I made a specific trip to Market Mall Shoppers Drug Mart to purchase some Elizabeth Arden Lipsticks to get the gift with Purchase adverstised in the flyer. Shoppers did not receive the Gifts with Purchase yet. This was advertised and illustrated in the flyer. They put...

Shoppers Drug Mart / I am complaining about the dispensing fee

Feb 04, 2019

I am complaining about the dispensing fee I had to pay on Sunday, February 03/2019 Both my wife and I our own insurance through our work. Which Shoppers has in their computer. So there should not be any dispensing fee to pay for either of us on our prescriptions. But I was charged a dispensing fee...

Shoppers Drug Mart / pharmacy, employees and its service

Feb 04, 2019

On Saturday, February 3, 2019 I went to pick up a medication as I had ordered two days prior. This medication had repeats and was due for a refill. When I got to the pick up counter they could not find it. It was not even filled. I waited for over a half hour (there were no other customer...

Shoppers Drug Mart / customer service

Jan 31, 2019

Diane at the store in Ingersoll does not have very good customer relations. I went into this store to purchase some earplugs. This product is locked up on the shelf. I went to the cashier to inquire how to get this product off the shelf and she said that Diane is the person I needed to...

Shoppers Drug Mart / prescription filled - jan 28, 2019

Jan 28, 2019

Today I had a prescription filled that I had had in the past, prescribed by my GP, but this time a specialist had doubled the dosage, as I had not been as responsive to the medicine as hoped for. The Shoppers Drug Mart, located at Broadway and Townline, in Orangeville failed to notice the...

Shoppers Drug Mart / pharmacy complaint princeton bc

Jan 28, 2019

Hello, To whom this may concern today January 28th 2019, I went to the pharmacy in Princeton BC around 9:45 am for a flu shot. Upon receiving the shot the pharmacist said this is special shot because you are pregnant. I told her I was not and I was shocked and embarrassed. I received the shot...

Shoppers Drug Mart / your store at lawrence & avenue road

Jan 26, 2019

There is a problem at this pharmacy. First of all, they refuse to fill any Rx in under 24 hours without a lecture to you about what a favour they are doing for you. When I renew online, frequently the Rx is not available for 48 hours. These are not exotic Rxs but very standard product...

Shopper's Drug Mart / product not in stock

Jan 26, 2019

The Colgate toothpaste was on sale for .77 cents with a PC Optimum Card. We were at the store on January 26 at 9:45 a.m. (the first day of this two day offer) and there was no toothpaste on the shelf. I asked about it and the lady at the cosmetics desk called someone. She came out and...

Shoppers Drug Mart / prepaid visa cards

Jan 23, 2019

My mother purchased prepaid Master Cards from one your retail outlets. Inside were expired Vanilla Visa Cards. Unfortunately this was not discovered until I was left standing at a store having to return the items I was attempting to purchase with your faulty Prepaid Card. After waiting on...

Shoppers Drug Mart / non delivery

Jan 11, 2019

i called shoppers drug mart manitoba clinic around 11:20 a.m. to request a couple of humilin pens be sent out to me and call when they get here since my apt. buzzer code does not work for my apt. well nothing arrived, this has happened to mean before with other medicines not being...

Shoppers Drug Mart / store manager 1375 Anesa

Jan 05, 2019

I bought a pair of gloves from my daughter (Joe Fresh brand) From the store on Dec 26th, 2018. Your receipt shows that you can return to any shoppers drug mart within 30 days so I went to the Vaughan Mills Mall location Shoppers Drug Mart today, January 5th, 2019 (well within the 30 day...

Shoppers Drug Mart / customer service accusing me of stealing

Dec 30, 2018

Today i went to a shopper drug mart store in the scarborough town centre and your representative carol accused me of stealing a perfume she confronted and sid i had them in my pocket and when i asked her to prove she said sorry and walked. This is is obscene customer service i vow to now...

Shoppers Drug Mart / hp lap top

Dec 29, 2018

December 29 2018 I wanted to know if the 20 times the pc points apply on hp lap top that was priced at 449 on the flyer. The cashier supervisor said I do not know. I asked her to scan it and find out. She said if I scan it you have to buy it no matter what. I found that bizzare. I asked to...

Shoppers Drug Mart / poor customer service by manager on duty at 610 taylor street east, saskatoon, sk

Dec 29, 2018

We received a flyer that showed a 2 day sale on specific items for Dec 26th and 27th, 2018. On the 27th, I went into my Mom's local Shoppers to by adult Poise pads (normal price approx $24.00/pkg - on sale for approx $10.00 less). I think there were 3 packages on the shelf but there was no...

Shoppers Drug Mart Surrey Central / reversa

Dec 27, 2018

I am prabhjot. I bought products of reversa from shoppers in surrey central mall on nov 23 and I got pimples and rashes near about 20 december and I went back to shoppers on december 20 and they said bring your products. I went with a reversa products on dec 21 and I didnot have one...

Shoppers Drug Mart / spraying of perfume

Dec 27, 2018

Thanks to a person spraying perfume samples on people at the Nordel Crossing Shoppers Drugmart location, I now have a migraine - and there is no effective medication for my migraines, so thanks! It took me years to enter into Shoppers Drugmart stores because you have to walk through the...

Shoppers Drug Mart / kyle - pharmacy assistant screamed at me and smacked the counter violently in front on me

Dec 25, 2018

Shoppers Drug MartHi, tonight 24 Dec 2018 between 23:00 and 23:30, Kyle the pharmacy assistant at the Shoppers Drug Mart on Davie Street 1125 in Vancouver, BC V6E 1N2 store # 0272 screamed at me, smacked the counter violently with my prescription paper and the ran out front behind the counter to come stand...

Shoppers Drug Mart / shoppers drug mart

Dec 18, 2018

You know what is awesome!?! Every single time I go to shoppers drug mart I have to wait in line with 12-15 other people. People in line... Into the isles. One lane open and 3 of them closed. Every single time I have gone to your store the whole line has refused to use the self checkout...

Shoppers Drug Mart / hp notebook

Dec 15, 2018

I purchased a Hp Notebook yesterday (December 15th 2018) plugged it in all night and it hasn't charged since. It turns on says it's not charging while plugged in and at 0%. I called my local store Shoppers Drug Mart where I purchased it at 2015 Long lake road, Sudbury, Ontario Canada. P3E...

Shoppers Drug Mart / blood pressure monitor

Dec 15, 2018

Shoppers Drug MartHi, I bought this BP monitor life brand from Shoppers drug mart in Surrey BC few months ago. The cuff got inflated. I went to the store to ask for extra or where to order, no one knows. It is their brand how come you can't even help the customer for your own brand. I have been still...

Shoppers Drug Mart / auto check out / employee

Dec 15, 2018

Shoppers Drug MartFirst off... I have never filled in anything like this before, however, I was so agitated by what just ocirred about 30 minutes ago. I was with my daughter... Had 3 items (razors, face wash, candy canes). I was using the self check out as I always do and one of the employees, very...

Shoppers Drug Mart / cosmetic staff

Dec 13, 2018

Cosmetic staff refused to help regular customers to their face because they only deal with cosmetics. That is terrible customer service No staff member should be allowed to treat customers anyway they want. They won't even ring in customers when the front cash area is lined up and some of...

Shoppers Drug Mart / bad customer service and gross incompetence

Dec 12, 2018

I lined up to drop my (prescription: refill) in this Shoppers Drug Mart (Ghulam Rabbani Pharmacy Inc.) in Morningside and Kingston (Morningside Crossing), Scarborough. Two receptionists in the drop off section were talking to and laughing with each other paying little attention to the...

Shoppers Drug Mart / unprofessional pharmacy employee store 1230 2954 st joseph blvd

Dec 09, 2018

Came to refill a Rx today (Sunday Dec 9, 2018) & received awful customer service from KATHERINE (a pharm tech? - she says her last name is Francis). Been shopping at this location since it opened & filling rxs before 2013 . I've had a few interactions with KATHERINE before (over the...

Shoppers Drug Mart / beer store gift card

Dec 07, 2018

Nice Christmas gift, $ 25.00 Beer Store gift card. Cahier at the Beer Store tried to redeem 3 times. Doesn't work. I understand this has been an issue at Shoppers Drug Mart. I went to the Shoppers where card was purchased and was told I had to deal with it online. Am I supposed to believe...

Shoppers Drug Mart / prescriptions

Dec 04, 2018

I have been dealing with the Shoppers on Wellington St in Barrie. They have made mistakes on dosages and then blamed the doctor, have lied about faxes not received from doctor when pharmacy had told me it had been received? I`ve had it with them and will be taking my business elsewhere!...

Shoppers Drug Mart / pharmacy

Dec 04, 2018

Ask for rx to be refilled. When I returned the next day as agreed. One rx which is only sold by the one month box and sealed was only half a month. 3 other rx were only for a few days instead of a month. I am disabled and bus it and do not need to only get a couple of days on I much needed...

Shoppers Drug Mart / customer service

Dec 03, 2018

Our Shopper's recently have had the self serve cashes installed, and I shop their pretty frequently. However, since these machines have been installed in the store when it comes to customer service looking for help at either the post office or cosmetics or even for the long line ups in the...

Shoppers Drug Mart / product in flyer

Dec 01, 2018

I was at shoppers drug mart in Elliot Lake Ont. at 8 a.m. This morning, the first day of the ad. I wanted to purchase the Acer notebook for 349$ with 20 times the points and the only one in stock was an empty box. When asked if there was more coming the employee did not know. He was polite...

Shoppers Drug Mart / service

Dec 01, 2018

I was just RACIALLY PROFILED by a SHOPPERS DRUG MART EMPLOYEE, Avondale and Bramlea location 😱😱😱 Dear Shoppers Drug Mart CANADA...I recently went to one of your locations off of Avondale in Brampton. There I was minding my business as I was looking at some PC teas I was considering buying...

Shoppers Drug Mart / customer service

Nov 27, 2018

On November 26/18 I phoned to ask if I could return a box of hair colour I had purchased a week prior. I told the Customer Service associate that I did not have my receipt but that I just wanted to exchange because I had mistakenly purchased one without 100% gray coverage. She stated that...

Shoppers Drug Mart Highgate Village Burnaby BC / advice on otc medication use, unprofessional conduct of pharmacist.

Nov 26, 2018

Nov. 25 2018 approx. 1900hr. my wife who has an Asian accent asked a pharmacist about taking ibuprofen while on a daily asa low dose as well as a statin drug. He babbled on about blood pressure but not much of a knowledge base regarding the dosing or side effects besides what was already...

Shoppers Drug Mart / pharmacy

Nov 25, 2018

The shoppers drug Mart on hwy7 and martin grove has the worst customer service ever and pharmacy was on hold for over 1hour and a half and needed to refill a prescription . To bad that I went to Wal-Mart they helped me and their price for the same pills are 5 dollars cheaper I will never...

Shoppers Drug Mart / incompetent service

Nov 25, 2018

On Nov. 25th I went to the Leila and McPhillips Shoppers Drug Mart. I went in with my husband to quickly grab stamps and some items from the cosmetic department. I went to pay and was told I stamps are only available from cashier 1. No problem, we went to stand in line. There was one...

Shoppers Drug Mart / customer service

Nov 15, 2018

I have been Shoppers Drug Mart customer for more than 20 years. Unfortunately this time, the issue that I am encountered with the MasterCard gift card makes me very disappointed and even augury. I purchased $200 MasterCard gift card on September 11, 2018 at Shopper Drug Mart located on 265...

Shoppers Drug Mart / woker

Nov 14, 2018

i wasn't even in the store the onew at the fornt of the cashier today 14, 18 she started saying things about me I never talked to her ever about her friend allan chan she was at the cashier she looked right at mne saiud I started this with her I was in the mall near the escalotr on the...

Shoppers Drug Mart / unethical behaviour

Nov 07, 2018

Hello, Tonight, November 7th, I went to the Shoppers at Lawrence and Avenue where a representative of the beauty department grabbed a product from my hands and expressed that she thought I was stealing because of my looks. I had a water bottle in hand along with a few other products of...

Shoppers Drug Mart / pharmacy

Nov 05, 2018

The service and quality of its services is atrocious. I had changed pharmacy to deal with shoppers drug mart, but their service and customer service is horrible. Either my medications were not ready on time, or I needed repeats and was informed of this fact and had to miss doses due to...

Shoppers Drug Mart / pharmacy

Nov 05, 2018

I hate to complain because most of the people working there are great but I have experienced some issues that are extremely bothersome and suggest that there is a few employees that are underqualified and are stealing meds. I'm a 37 year old cancer patient who has an extremely rare form of...

Shoppers Drug Mart / staffing

Nov 02, 2018

Hello, I am writing as a complaint as I was a previous employee for shoppers drug mart. I was taken off the schedule without reasoning and without ever doing anything wrong that caused me to be taken off the schedule. Rather, the store manager is unprofessional as is the employee who...