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I won an auction on shopgoodwill.com for a wood carving. When I received the item, it was not properly packaged and had broken. I could glue it but the break will still be visible and I didn’t bid on a broken item. I have sent emails 3 times and had no response. It has now been 7 days since I received the item and sent the first email. It says they will respond in 24 hours. I want my money back! I told them I want to return it and want all money back and I cannot get any kind of response from them.
This was only my second auction that I won from them and I won’t bother anymore. The first auction was a “lot” of items and the item I really wanted was broken when it arrived, but it was broken before they shipped it. They only took a picture from one side of it and didn’t say anything about it not being whole. I emailed that seller and they refunded part of my money. I figured it was a fluke so I bid again (months later) on this carving. No more. Shopgoodwill.com is a rip-off.
The complaint has been investigated and resolved to the customer's satisfaction.
Stole all of my money made an appt. In Bakersfield legally and sold all my merchandise never informed me of anything! Contacting PayPal putting stop hold on it and research lets get together! Sue
If you have a bad experience with Shopgoodwill always put the location of the Goodwill in your review so that others will know to avoid buying from this location, some locations are really good while others are quite bad, my bad experiences consist of most recent, The Valley's Salem Va., items damaged in shipping because of poor packing, Oakland Bay California location, items damaged because of poor packing, Austin Texas location, Items missing upon pickup, Easter Seals Northern Rocky Mt. Boise, everything a total loss because of very poor packing
my latest purchase is 51.00 $ , my total cost after shipping etc. is 86 dollars and some change ! what !@ crazy , compared to all other "online" shopping sites. im done with shopgoodwill period
I won an auction for a 5$ little painting, and the shipping was well over 30$ even though the estimate was 10$, and was going to take over a WEEK to get here. Absolutely not. Do NOT recommend ordering from here.
I left my telephone in a Walmart shopping cart when I found it to be in the possession of somebody working at Goodwill, but never gave me an answer of how it got there only that I’ve now been banned from the store
I’ll take us up with my catholic church congregation and see how they feel about it
Call me [protected]. Elaine Heffelfinger. I bidon item [protected]. Auction closed. No email. Want to pay but not notified. Asap!
Bought a clock, came home and put a battery in it and it doesn't work. Should be tested before it's put on shelf to buy
This company is fraudulent and needs to be investigated . They are selling counterfeit items and bidding against them to raise the prices up . Stay far away
Melony Jones doing dope on jobI
New order. Nowhere was the shipping cost shown before payment taken.
Deceptive and I want to cancel. Order Number: GW00179379 Placed: 6/2/23 Email: gammonguinn@gmail.com
I bid on this guitar.
I then get an Email saying my bid was retracted.
This is Unacceptable and I had the highest bid.
They do not want to honor their mistake.
I won many auctions and paid each and everyone of them promptly, even with their shoddy packaging and high shipping rates. In March 2023 they blocked my account saying that I had multiple accounts, or something like that. This was not true. I emailed them several times telling them that. They didnt care. Very disappointed.
I won an online auction they goodwill industries of Arkansas / Scott Hamilton store in Little Rock
Paid as soon as I won the bid- they won’t mail my package
I didn't pay for 3 times I bid on a long time ago and my account was banned. 3 years later, my account starts getting banned for the same reason, double jeopardy. Support is useless
I had an incident with a customer who treated me, i was told never to enter any of the stores by Ron Scanlon, [protected], I'm going to the local media on this one, I'm a disables person, dyalisis., on the liver transplant list., He did not want to hear my side of the story, and the other person still shops there.
I won this surger on auction from here and after downloaded the manual and threading it properly it still does not work. What are my options? We have tried several times with no results.
order # [protected].
Item # [protected] - Pfaff Hobbylock HL-603A Serger Sewing Machine
sandi schempp
6233 Lowery st
150
Bushnell, fl
[protected]
Hi can you please clear my account. It shows that I have more than 3 items unpaid and I only have one.
Thanks,
Michelle Jones (braunskie)
I have requested my USER ID over months ago so I can bid on items. You continue to send me my PASSWORD. I do not want my password. PLEASE SOMEONE HELP. This is ridiculous. Mary Shade, readingdiva@yahoo.com. If you want people to patronize you, you should have the common courtesy to answer the customers request..
I am very discouraged on the amount you are charging for shipping items. I do not think I will be buying anything else. I think you are taking advantage of your customers shame on you. I think my complaint is clear the freight charges are outrages. I love love Goodwill and go to a lot of the stores in my area.
the shipping charges make it almost impossible to order from you. I think you are taking advantage of your customers shame on you
I have bought over 50 items from Goodwill and over 50% have arrived poorly packed, and damaged even after they said it is NOT damaged and blame it on FedeX. An aladdin oil lamp I was buying for gift said unbroken, but came with 2 cracks on top bowl with old dirt in them. They blame it on FedeX.
I suppose they will stop me from bidding now. I have some friends at the FBI that will be looking into there practices...
I bought a Boxer robot and before bidding, I messaged shopgoodwill's custoner service and asked if the robot worked. They claimed that it was tested and did work. I finally received the robot and it didn't turn on at all. Decided to try to charge it and nothing would make the charge light come on. I messaged customer service and they won't do anything, because they claim that it was tested and worked. I guess they think I'm lying? As a last effort we decided to take it apart to see if it was something small that could be fixed. The soldering from the power source to the circuit board is broken off. The box was packaged pretty good, so I don't think this happened during shipping. I don't have the tools to fix it and now I'm out money on something we can't use. I've bought a lot of stuff off of Shopgoodwill and I've never had such unsatisfactory customer service. I don't think I'll be buying much from them anymore as I have frequently bought items that ended up having damage. The difference is that in the past they would work with me to make it right. If this is the way it's going to be, I would like protection from this kind of fraud. Ebay it is from now on! Too bad they'll be missing out ($400+ a year) over this stupid situation.
Once again I am getting an error reading on my site. Pleaase could someone fix this permanently so I can shop. I buy a significantl amount from your stores and I keep running up against this problem Thank you Kim Starr
SHOPGOODWILL.COM are you responding to this issues or notifications. I see only a few have had replies and the issues here are probably of concern to many who shop your site. Please advise or if this page is just to register issues, since I see little reply to the issues presented here.
my buyer ID is bigja1985. goodwill auction is not allowing me to bid on items. is reads that I have past due items. but I go to pay up there is nothing there for me to pay. please help this is keeping me from bidding and buying items. thank you.
Fake Fake Fake... purchased Jade bangle that ended up being plastic.
Louis vuitton bags listed are fake, if I can tell by a picture why cant the people taking them.
How can good will list items and watch people bid huge amount knowing they are fake.
Hello, I too had won an auction. In the pictures and description no where does it state that the car model that I won and paid for was already started. The description was misleading and they came back and said "As IS:
Buyer beware!