Menu
Sheetz Customer Service Phone, Email, Contacts

Sheetz
reviews and complaints

Sheetz's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌

Learn how the rating is calculated

1.0 1494 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sheetz complaints 1494

ComplaintsBoard
D
1:18 pm EDT

Sheetz Made to order food

Everything Bagel was hard like a rock around the edges

Order #[protected]

8/20/2022 at 12:42 pm

Desired outcome: Refund

Read full review of Sheetz
Hide full review
ComplaintsBoard
B
9:34 pm EDT

Sheetz Fast food

Ordered an Italian Sandwich on sour dough bread with lettuce, onion. tomato. and extra Italian dressing. Received an Italian on sour dough with pepper rings. Italian dressing and mustard. No lettuce. No onion No tomato. To top if off there was a hair on the cheese. So. I had to drive the whole way back to Sheetz to get a refund. I asked for a manager which informed me she started the sandwich and does not know what happened. She refunded my money. Worst sheetz I have ever been to.

Desired outcome: Employee coaching...reading tickets...hair nets, beard guards, gloves, hygiene

Read full review of Sheetz
Hide full review
ComplaintsBoard
A
1:23 pm EDT

Sheetz Bad service

I go in to pick up my mobile order, the lady at the counter was not pleasant. She was very short with me and just came off rude. I then get my salad and it is the most disappointing salad I've ever had at Sheetz. Hardly a "salad" with the amount of lettuce. The chicken was burnt. Between the lady at the counter and my "salad" being a quarter of the size, this is the most disappointing sheetz encounter I've ever had

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
W
12:05 pm EDT

Sheetz Bought sandwich and bit into some hard plastic in the sandwich which caused my lip to bleed.

Around 9:40am Monday Morning I came into Sheetz and purchased a sub. One half of the sub had some kind of hard plastic in which I bit into and it actually made my lip bleed. So I took the sandwich back to the store to show the manager what was inside my sub sandwich. I believe I swallowed a piece of plastic because I actually started choking off of something while I was eating the sandwich but I thought it was a banana pepper because all I saw was something yellow but come to find out it was pieces of plastic that I was biting into.

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
E
6:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Everyday for the last 3 weeks I've been going in to the coudersport location. I order 2 double espresso(4 shots). I have yet to receive more 2, today it was only 1 shot. I pay 5 dollars for 4 shots and I was even charged twice on one occasion. I AM ABSOLUTELY DONE with that location, never again will I go there. My buddy orders the exact same thing as I do...

Read full review of Sheetz
ComplaintsBoard
K
9:42 pm EDT

Sheetz Sausage was not fully cooked

I order food from Waterloo rd Sheetz from the app . When I got home with food the sausage was not fully cooked and the French toast was cold. Kevin Holmes [protected] . Email that ordered [protected]@gmail.com

Desired outcome: Another order or return of cash

Read full review of Sheetz
Hide full review
ComplaintsBoard
E
8:35 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I use to work at sheetz (3years) so I know how things are to be done. I stopped at store #27 in Windber. I ordered 2 orders of the Cinnabon pie bites and added an extra cream cheese icing. I know from working there that it should be 1 per order but if extra is ordered then it's 2 per order. I received only 2 cream icings in total. I paid for something yet...

View 0 more photos
Read full review of Sheetz
ComplaintsBoard
J
1:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Food Not Accurate

On August 13th at 1:50 am at the Meyersdale, PA Sheetz, I ordered a quesoritto that did not contain all of the condiments. There wasn’t any rice or beans in the burrito at all. Only Steak, cheese and lettuce. I was very disappointed when I approved home to eat and found out that my order wasn’t completed successfully. There were also no other people on the store for the mess up to occur.

Read full review of Sheetz
Hide full review
ComplaintsBoard
J
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Worker on drugs

MyKaylah O’Conner is doing drugs while working at a local sheetz in North Carolina. She admitted that she used a cleanse on her first one to pass so she needs to be tested and on short notice with supervision. She’s a terrible employee and I’m ashamed to have worked with her while she was a supervisor in waynesboro va. She was lazy and sat in the back of the office.

Desired outcome: Her to get fired

Read full review of Sheetz
Hide full review
ComplaintsBoard
M
11:41 am EDT

Sheetz Store #538 Winchester High Point NC

I ordered a large drink and two hotdogs, hotdogs were good, but every drink was carbonation only and even the slushy machines were empty, I had to grab a small cup even though I ordered a large because there were none, and there was so much clutter and mess... another customer said yea the drinks are always like this and one time they had the drinks filled, but you could press sobe and get pepsi instead. I'm upset because I'm pregnant, hungry and hot...I was really looking forward to a fountain drink before heading back to work which was rushed as I only get 30 minutes, I didn't have any more money to get a bottle drink or else I would of because this is disgusting, taste like pills when they get stuck in your throat ugh.

My email is [protected]@outlook.com and my phone is [protected]. Thank you.

Desired outcome: I would atleast like a refund on a drink.

Read full review of Sheetz
Hide full review
ComplaintsBoard
M
1:40 am EDT

Sheetz Incorrect order

On 8/10 at around 12:45am at the 2400 Lebanon Church Rd

West Mifflin, PA 15122

United States Sheetz I ordered food on the Sheetz app and went to pick up in the drive thru. I waited a good 20 minutes in line after I ordered online 15 minutes before I got to Sheetz. I finally get to the window and get my food. I open the bag when I got home and they did not put my hotdogs in that I ordered. Not sure how to get a refund but this was not okay especially because I waited so long as well as my food was cold that I did actually get.

Desired outcome: Refund or free food

Read full review of Sheetz
Hide full review
ComplaintsBoard
R
11:50 pm EDT

Sheetz Food incorrect

I placed an order for the Sheetz appetizer and it was completely wrong, the food was old and stale and I didn’t have the mozz sticks that I ordered. My drink was a banana pina colada and I could literally taste the lemonade with banana And it made me physically vomit. For all the money I spent I’m highly disappointed in this Sheetz in Shavertown PA. I feel like I wasted almost $30 on garbage food.

Desired outcome: Refund

Read full review of Sheetz
Hide full review
ComplaintsBoard
C
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Awful food served to me

I ordered a meatball sub like 3 days ago and then tonight from the Sheetz on Scalp Ave in Johnstown Pa and, first off it was cold, second the shell was so hard that as soon as I tried to eat it it broke into pieces and I had sauce all over me and the one I got tonight the meatballs were literally still cold on the inside, Also I placed the orders on the app so I don't have a receipt number or anything.

Desired outcome: I would like a response and either free food or gift card or something

Read full review of Sheetz
Hide full review
ComplaintsBoard
E
10:54 pm EDT

Sheetz Turkey sun rolls

At about 10:15 on 8/8/2022 I placed a order order #012 at this location. 658 E Main St, Hummelstown, PA 17036. It was two full turkey subs and two orders of Mac and cheese bites those were fine. But the rolls for the turkey subs were very hard to hard to eat and they weren’t baked. I am to far to drive back so I would like a refund or coupons for new subs or something like that thank you.

Desired outcome: Refund or coupons for new subs

Read full review of Sheetz
Hide full review
ComplaintsBoard
C
12:49 pm EDT

Sheetz Food

Last week I ordered a 3 pack of burger sliders at the Sheetz in Wytheville, VA. Ordered them with cheese, ketchup, lettuce and diced onions. I got lettuce and diced tomatoes, not onions. Ok, honest mistake, I’ll let it slide. Today, same order placed, burger slider 3 pack, cheese, ketchup lettuce, and diced onion. Today, no lettuce or diced onion at all! It is on the order sheet when they make them! I work in Wytheville everyday, I eat at this Sheetz at least twice a week. Never had these problems before.

Desired outcome: I want compensated for at least one if not both of the orders I placed. Both times it has been the slider 3 pack

Read full review of Sheetz
Hide full review
ComplaintsBoard
D
8:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday 08/07/2022 I went to your store on rt19/Washington Rd #279 and was checking out at app 19:45 hrs. I had brought the Items I intended to purchase up and stood in line awaiting my turn 1 employee working all the registers (1 Female), 1 male was behind to to her left stocking or counting cigarettes' on the bottom of the shelves. the female was a...

View 0 more photos
Read full review of Sheetz
ComplaintsBoard
L
7:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been setting in the drive thru for over 40 minutes waiting to get service. I have set here watching the cashier wipe stuff down on the front line like the counter and receipt machine when they're at least 4 vehicles behind me. It's actually going on 45 minutes now. This is at the Galax VA store. They don't have a number to call or store number up at...

Read full review of Sheetz
ComplaintsBoard
S
6:37 pm EDT

Sheetz Cleanliness

I arrived at your Phillipsburg location and found garbage overflowing all over the parking lot from the gas tank garbage cans. I notified staff of the fact that they were overflowing and trash was blowing all over the place. A staff member did come out removed two or three bags of garbage from the top of one can and then went back inside and there is still trash all over. The gas pump area on the ground cans are full. It's a complete mess.

Desired outcome: For your staff to take pride in their place of employment and not to allow refuse to pollute the immediate areas.

Read full review of Sheetz
Hide full review
ComplaintsBoard
J
9:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Food service

On Aug 8 2022 I stopped into the Sheetz in Linden PA. I ordered two hotdogs from the menu. The hotdogs were burnt and really had no chili sauce. I have been going to Sheetz for a long time and the service in my experience has been going down hill. When I worked as a police officer Sheetz was my go to place for food because it was quick. But as of now the servy as been nothing horrible. I don't think Employees care about what they are doing. This was my last time at Sheetz for anything

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
S
8:37 pm EDT

Sheetz Entire order

Today 08/05/2022 I placed an order for pick up at the frederick sheetz on Rosemont Ave. I ordered 4 hotdogs with ketchup and pickles no pickles or ketchup were on the hot dogs I ordered 2 toasted sandwiches the croissants were burnt and hard. I also ordered an appetizers platter my mozzarella sticks were over cooked my jalapeño poppers were under cooked. I go to this particular sheetz and have never had an issue but tonight my family was very unsatisfied.

Desired outcome: Money back sheetz gift card

Read full review of Sheetz
Hide full review

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review Hiring discrimination due to a disability was posted on Apr 22, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1494 reviews. Sheetz has resolved 14 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Sheetz contacts

  2. Sheetz phone numbers
    +1 (800) 487-5444
    +1 (800) 487-5444
    Click up if you have successfully reached Sheetz by calling +1 (800) 487-5444 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 487-5444 phone number Click down if you have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number 2 2 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number
  3. Sheetz emails
  4. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  5. Sheetz social media
Sheetz Category
Sheetz is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.