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Sheetz
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Sheetz complaints 1494

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A
4:42 pm EDT
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Sheetz Rude supervisor

I went in to store #488 in Greenville NC Saturday night. The supervisor Neil Braxton was so rude to me. He threw the pen down at me when I asked for a pen to write on my efs check. He talked about me to other employees. When I was talking to another manager, he kept calling him and disrupting me while I speak. He was rolling his eyes at me and tried to shame me in front of other customers. Talked to me like I was stupid. I will never go to this store again.

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8:08 am EDT
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Store number 658, never has receipt tape at the pumps. I have to go in every time. I drive for a transportation company, my route has specific pickup times. To have to go inside wait on line sometimes as long as 5-7 mins because there is only on register causes an issue. I have asked and been told the manager says you have to come in and get the receipt. I...

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11:04 pm EDT
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September 4th, 2022 at 10 pm at the Sheetz in Bloomsburg, PA 17815. I had placed a mobile order on the app and the app would not let me pay with my card online so I went to the store to pay and waited for my food inside. There were about 1-2 people who placed orders ahead of me in store so I figured my order would be done promptly after theirs and placed on...

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C
4:27 am EDT

Sheetz Food Mercer PA

The last 3 nights i've ordered food threw the sheetz app. And everything I order has additions (fries, onions lettuce, eggs ect mercer pa never adds any of it. They give me what I ordered just not with what I paid extra for. Do not go threw mercer pa sheetz

Desired outcome: To fix how they make food there

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Update by Cody Frey
Sep 04, 2022 4:31 am EDT

I ordered food 2xs in a row a burger earlier this week and a sub last night both times they didn't add what I paid extra for for the burger I paid for bacon fries n lettuce and I got it with only ketchup on it. The second one I ordered a phili steak lettuce onion cheese n maynosee all I got was steak with nothing else

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5:00 am EDT
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Sheetz Ridiculous advertising

On September 3, 2022 as I was watching television, the commercial where a man in a recliner is second guessing his recent decision to have a vasectomy to the burger he created. While watching, I began to think how ridiculous it was and how in no way it marketed the creativity opportunities available to Sheetz's customers.

To put it bluntly, 'it is stupid."

Desired outcome: Remove comparison to a man's vasectomy.

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6:59 am EDT

Sheetz Rude employee,

Sheetz is my after work stop I literally go there every day to the same location the kitchen workers have my food order memorized and know it's me when they see my order come on the screen I still always make sure to verify with whoever is working the kitchen that they realize that that is my order due to the fact that I would like my chili on the side. All of the employees at this location are usually polite except for a young girl named Anna. She has dark hair works the morning shift and has a terrible personality. I understand everyone has a bad day but on multiple occasions she has been rude ignored me when speaking to her and literally rolled her eyes when I requested something. I will not order food if I see her working. I have already brought this issue to the attention of the store manager but yet again today she was rude to me when I was only trying to verify she heard me say that that was my order she shook her head and rolled her eyes she would not respond to me verbally. I fully understand how difficult customer service can be but the continuing negativity that prevents me from stopping by after work has become a big enough issue for me to feel like it is a valid report.

Desired outcome: An apology would be great!

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4:46 am EDT
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Sheetz poor customer service

I stopped at the Sheetz store in South Greensburg, PA, this morning. I (the only car in the drive through) sat waiting for 13 minutes before anyone waited on me. When the female clerk finally did come to wait on me, she complained how short staffed they were; she was very rude and provided Inexcusably poor customer service. Order #123; no receipt was offered to me

Desired outcome: I want to know if this clerk was disciplined for her rude behavior and how many other drive-through customers were treated this poorly this morning

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7:03 pm EDT
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So I just got a caramel vanilla latte. And it's short about an inch of latte. Ridiculous. Prob just my luck. Wednesday Aug 31st 6:55.

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1:11 am EDT
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During my commute to work i frequently stop at the sheetz in Waynesboro Pennsylvania 13030 Washington Township Blvd Waynesboro, PA 17268. Normally the food items i purchase taste very delicious, unfortunately on 8/29/2022 at approximately 5pm that was not one of those days. I ordered two Mto items a steak wrap and a chicken caesar wrap. The steak was way...

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K
10:53 am EDT

Sheetz Sandwich

I ordered sandwiches for my wife and me on Sunday, 8/28/2022 at 5:45 PM from the Sheetz in Ligonier PA. When I got home my wife's Italian sub was fine, but my steak sub was horrible. The bread was hard on the outside and there was only a small amount of meat on it, not enough to even cover the bread. Since I was already home, I didn't take it back.

Kevin Thomson

Desired outcome: I'd like a real sandwich for the $6 I spent.

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J
10:22 pm EDT

Sheetz No head sets

This will be about 2 months of the store and Graham North Carolina that has not had headsets because they quote unquote do not work but no one has called to get replacement headsets. And also a month of me seeing all three managers working on food orders while having 9 or 10 customers in line waiting to be taken care of on the inside. Do better.jessocw brown email [protected]@gmail.com

Desired outcome: Do better. Very disappointed in management. And how they handle this things

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B
8:22 pm EDT

Sheetz STarting a new drink product

Yes I have been making a request to this store to sell Orange Julius Beverages at their locations and no one is listening. Dairy Queen discontinued Orange Julius beverages in there Grill and Chill locations and there is no Orange Julius in my area. SHeetz was suppost to start selling Orange Julius but never gotten them in.. Sheetz management should start answering and listening to customers and not pay their workers lip service!

Desired outcome: I'd appreciate a response for an explanation??

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9:26 pm EDT

Sheetz Platter of fries

I just got out of the hospital around 8pm just looking to get something to eat so I didn’t have to cook. I really like the curly fries which is always a good choice and fills me up. What I saw In The picture was not at all what I got and not usually what The outcome is but I don’t usually go to this sheetz. I got a barely half filled container of fries. Very disappointed I had to pay almost $7 for this when I could’ve payed $5 for a bucket and gotten more

Desired outcome: Refund

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1:21 am EDT
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I visited the Sheetz store on 8/26/22 at 12:45 am. I purchased gas then went inside to buy a beer and stood in an ever-growing line of customers as there was no one there to check us out. Not a single employee looked at any of us or told us they would be with us momentarily, or let any of us know what was going on. There were two employees making iced...

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11:45 am EDT

Sheetz Refunds

I placed a mobile order today (8/25/22) to pick up at store #491 location but unfortunately I placed it for the wrong store. I’m almost 45 minutes away so I figured I’ll just cancel and order where I’m at. Nope! I called the Zions Crossroads store and overheard the manger tell the lady on the phone that once I pay for my order I cannot have it refunded. Simple as that. It was an accident guys! Geez. Not cool! Like it may only be a few bucks to you. But I work hard for my money to just lose it because of your policy. Our money should be protected! Not taken.

Desired outcome: Refund would’ve been nice.

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6:14 am EDT

Sheetz Employee

Your employee Adam Vineyard at the everett pa store.. Verbally attacked my daughter friday..

She works at same store.. She asked him to make sure things he needed to do where done before he left...

You gonna tell my 20 year old daughter...

"Dont [censored]ing talk to me like that.."..

Amd jump down her throat.. Because she asked him to do his job instead of just standinf around..

Do something with him or i will.

Not first time ive heard him talk or treat the females at work like he does

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1:23 am EDT

Sheetz Employee

08/25/22 around 12:45 am as well as 7/26/22 around 2:30 am. I went to the Sheetz on 5323 Ramsey street Fayetteville Nc 28311. Teneisha was working the window and was rude to me on both occasions for no reason. I was greeted with a bad attitude both times and it’s completely uncalled for. The first time she wasn’t at the window and I had to wait about 5 mins until she felt like coming to the window. As soon as she came to the window she barked at me like I was bothering her on both occasions as to ask me what I wanted. I will not be going to this Sheetz again as long as she is working there. I’m a regular customer. I go to Sheetz to get food not an attitude. I don’t want someone like that handling my food because I don’t know what she is capable of doing to it.

Desired outcome: Removal of employee.

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F
9:23 am EDT

Sheetz False advertisement

I bought a roll of apple rogue 6mg nicotine pouches. Specifically becaus3 they had a sign behind counter on the Wappingers saying $2.50 off per can.

Long story short I was charged full price, spending about $15 more dollars than expected... so blown I gotta quit these things.

I should have said something but I'm antisocial and there was a long line. I hate holding up people for there mistake. Also was not given a receipt.

Desired outcome: A refund would be great.

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4:02 am EDT
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Sheetz The night shift employees rude treatment.

After purchasing food during the hours between 3am I was sitting in the dining section at Sheetz on liberty st in Franklin,PA eating my food,there were 3 others as well seperately sitting already when the employees turned this speaker announcement on threatening anyone sitting and eating in dining room must vacate or get cops called on you! That so ignorantly rude.perhaps putting a closed sign up would be more appropriate instead of being ignorant.

Desired outcome: Apologies would be appropriate.

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12:09 pm EDT
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Location is Sheetz #522 3501 Nazareth Rd, Easton PA Yesterday we visited this location. I have never had a problem in the past with the gas stations etc as they are always very clean and had only gotten gas. Well yesterday was a different story as for the first time I ordered food. I had order number 725, 689, 723, 743 and 741. Well most of the orders were...

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Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review Hiring discrimination due to a disability was posted on Apr 22, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1494 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz contacts

  2. Sheetz phone numbers
    +1 (800) 487-5444
    +1 (800) 487-5444
    Click up if you have successfully reached Sheetz by calling +1 (800) 487-5444 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 487-5444 phone number Click down if you have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number 2 2 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number
  3. Sheetz emails
  4. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  5. Sheetz social media
Sheetz Category
Sheetz is related to the Retail Stores category.

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