Sheetz
reviews and complaints

On March 7,2023 at 10:23 pm I placed an order for delivery. That’s order # [protected]. I ordered a 1 L of Pepsi, and a 1 L of Mountain Dew. I ordered two totz platters, one whole steak and cheese sub, a king size caramel, Twix candy bar, and an 8 1/2 ounce bag of flaming hot Cheetos. In that order 4 of my items were missing in someone else’s order I had received in their place. Just a couple hours later on March 8, 2023 at 12:45 AM. I placed another order number [protected] large Reesie’s peanut butter lovers milkshake an order of cheesy bacon broccoli bites an app sampler a 1 L Mountain Dew and an 8 1/2 ounce bag of flaming hot Cheetos. My order came again. I was missing the 1 L Mountain Dew again the same day March 8. 2023 at 5:07 PM placed another order number [protected]. That order was for a 1 L of Pepsi a1liter of Mountain Dew.2 app samplers and a small bag of fries. When that order came, I was also missing one item once again, the 1 L of Mountain Dew. All three of these orders were placed within 24 hours of each other upon receiving the wrong items for the first order I tried contacting the store which I was informed I would need to contact DoorDash so I hung up and I contacted DoorDash DoorDash told me that I would need to coordinate the issue directly with the merchant because the merchant won’t share details of the orders with DoorDash . I hung up with DoorDash and again contact the store where I made my purchase, which is store number 626 by the way. I explained to whoever answered the phone when my problem was, and when I had been done so far in the outcome of my conversation with DoorDash. I was placed on hold and then someone returned the phone again. I was told that I would need to contact Sheetz customer service and give them an 800 number that 800 number [protected]. I hung up with thr Sheetz store for the second time. Proceeded to call the number that I was given, but the number that I was given did not direct me to Sheetz customer service as I was told that it would instead it connected me to a hotline asking me if I preferred Hot men or if I preferred Hot Woman. With this I feel like I was being ignored I was just being tossed around. I had to work in the morning. I was tired, so I decided not to continue to push the issue for the evening and I would proceed the next day to try and find a resolution which led me to where I am right now. In those three orders I lost a total of $21.64 and I still can’t get a resolution. My losses for all three orders was one 1 L of Pepsi $3.39 three 1 L of Mountain Dew $3.39 a piece one king size caramel Twix 2.89 and one 8 1/2 oz bag of flaming hot Cheetos making the title loss a total of $21.64.

I ordered and picked up steak sub in store on Wednesday, March 8, 2023 at 5:40pm. I live 2 blocks from store and I got home at 5:45pm to find I’ve got an ice cold sub. I ordered it hot and it being steak you would think that was the only way to serve it. I picked up food so I didn’t need to cook or warm up food. But I now know why I don’t get food at sheetz. Very disappointed.

Stopped at the Sheetz near Donegal, Pa. to fill the gas tank and get a couple burgers at the MTO..Once we got back on the road and attempted to eat the burgers we were to far from the Sheetz to turn around and complain about the food. In short, both burgers were WAY over cooked, dry, tough and totally tasteless. And to top things off 2 of the items ordered to be placed on the burgers were absent...VERY DISAPPOINTED

( seemed as though the hamburger patties were left in the microwave for about 10 mins on high !)

Richard

#562 centre hall pa Sheetz.

Cashier had caused me to use my last $17 dollars. Then when I went to ask for refund so I could get my 17 back they said sorry wasn't their fault. The manager told laughing when it was happening.

I tried using my food stamps it kept coming back declined and the cashier was pressing all kinds of buttons. So I ended up using my last 17 dollars. My niece went in and used my card at a self check out register and my food stamp card went right threw no problem. So I went back in to see if I could get it straightened out and that's when the manager said it wasn't there fault.

Turquois paid for our meal1/30/2023 at 6:00 pm I expected a good chicken wrap but instead, I was handed a piece of tortilla it felt wet, and to make matters worst it was loaded with more than enough mustard just plopped out into the foil This was an order made online uber eats delivered they driver no problem but Sheetz need to work on people skills how you to make food that is edible

Hey. I work 3rd so I’m at your at Sheets, Goldsboro NC a lot.
Customer service be okay. However Tiffany (name on badge) was rude cause I messed up her recording. I over looked the rudeness till my food was half done. Is this what y’all paying employees to do? I went another night and customer service was good. I did see the recording didn’t stop. I decide to search it. I will share the video in the attachements below.

I love Sheetz coffee, but the new fresh brewed coffee 1 takes way to long and your standing there wait for someone brewing there coffee and 2 you get about a 1/4 cup of dark coffee then you get water then it looks like cream but its the froth , it was so much easier to put a the handle and 10 seconds your on your way not any more , I buy a lot of coffee there but I have to stop cuz its way to long to have to wait plus it doesn't taste the same, I'll wait for the old machines to come back, please hurry them back, and other people was complaining about the machine. Thank you

On Jan 16, 2023, I slip and fell and hurt my hip and tailbones and go left leg and they call an ambulance to take me to er and my sister left couples message and never hear from.them.she is speaking for me because I m deaf easy to communication since she left answer machine never hear from them they are go send me mri I m in lot pain and not feel good what place sheetz on Taylor Pa

Sheetz had a drink subscription and turned it off without any knowledge to the subscribers or employees. They have not refunded any days owed to any of the customers. Employees are still unaware there is no more drink subscriptions. Sheetz never announced on any social media the drink subscription was ending and still hasn’t to this day. They have multiple complaints on their Facebook regarding the drink/coffee subscription. Reach out to those consumers as well.

My Sheetz points were expunged from my account at the end of last year. At Another similar establishment I was able to carry over my points earned. Also, I was supposed to get an extra 5 cents for per gallon of gasoline for my birthday and it only amounted to an extra 2 cents, so the email was an all out lie. They, also, use fake eggs for their egg McMuffins.

Today I went to the Sheetz on route 460 near Lynchburg, Va. todo get gas. The sign on the highway said regular gas was $3.19 but the pump read $3.29. I ask the manager about it and she didnt understand and asked me to show her so we went outside and I pointed to the sign. She said "Oh our sign is broken, sorry." Not good. Slso one of the entrance doors has been broken for a year. Why cant these problems be serviced by a maintenance person? Does Sheetz have maintance people?

Ordered a breakfast platter with peppers and onions on my eggs with a everything bagel w/ cream cheese on it on the side. First off... The peppers and onions are the consistency of mush they are indiblble and disgusting. Secondly they were not even mixed in the eggs, yet just thrown right on top like mush mountain. Thirdly I was charged.79 extra for cream cheese and the lazy lady could even cream cheese the whole bagel. She only did 1 half and left the other half plain... Bagel was not even toasted which made it like rubber. Also inedible... Charged me $10 for inedible garbage and im going to wawa and rutters from now on!

Hi my name is Audra Moats. I was trespassed from 1012 University Ave Morgantown, WV 26505. My son got

In a fight with a guy and me, my husband and my sons were all trespassed from there. I want to know why my husband my oldest son who was not in the fight and my self was trespassed. We didn't do anything. All of this happened on January 4th, 2023.

As a PAYING customer I expect to be treated like a human being. Not at Sheetz! They are greedy Capitalist who put profits before their customers. I purchased some food and a large coffee at their Waterloo-South Main Street store in Akron Ohio and was approached by the store Gestapo that I "was loitering" and was told to leave. I guess I took "too long" to eat and drink my order. This only goes to shew how Sheetz in typical Capitalist fashion cares nothing about their customers and is only after profits. I will never step foot into a Sheetz store again! Neither should You!

We have the drink subscription and we like to use the xlarge cups to best take advantage of the subscription and because we get drinks to drink as we travel. Xlarge cups and lids not often available at a number of stores but specifically store #392 in Chambersburg Pa. We are told the company is not sending them any.