Sheetz
reviews and complaints

Purchased 93 octane from pump number 17 or 18 on June 14 2022 at around 1am on my way home to fill up my motorcycle. Ran my bike to work the next day which is about a 15 minute ride and on the way home later that day my bike started running like garbage. Parked my bike for the next 2 days went to ride it again and would barely stay running. Parked again. Finally on June 22 2022 was able to diagnose. Started to take all my fairings off drained the bowls on my carburetors and noticed a orange tint. Drained into a clean clear container and the 93 octane was orange like HI C orange drained my tank and that also was orange.

Called about a problem. Took the option of being called back because 3 customers holding. 2 hours later no call back and called them again 2 customers holding. Clearly they want to spam people and sell information but ignore customers and never respond. When they were actually cheaper it was worth it. But now it's more expensive annoying spam and annoying phone calls because they sell your data.

Just following up and see if there is a response for complaint number 1169

I do have the program for the drinks and I purchase that every month thanks for taking a look at this I don’t know much more to say where I put down I don’t know why it’s asking me is too short. This goes along with the complaint I sent yesterday it’s on video in West Virginia store. If it doesn’t go through I know there won’t be no action taken because you’re prolonging it

Please bring back the Beyond Burger. You lack of care of your vegetarian clients is disturbing. Everyone in my area loved those burgers and even my Sheetz said they sold well and are confused as to why they have been removed. Please bring them back.

I forgot my milk shakes so I went back to pick them up…young lady asked to remake them even though I was going to take them since it was my fault..so she took them back and the woman in charged ..long story short …rude as hell..won’t go there again

It happened today June 14 around 530 pm. Usually they are very nice.

I went into store number 5504 today and placed a food order and watched the bag of food drop on the floor the boneless chicken bites and the employee continued to pick it up off the floor and bag my item. My order number was 492

Sheetz store number 481 at 505 Wendell Blvd; Wendell, NC is running a scam on your loyal customers. Numerous times during the last few months we have used the location for gas. The pump always states, "loyalty card offline." Therefore the 3 cents per gallon discount is not given. When you go into the store for a receipt (pumps are always out of paper) sometimes you will be given the 3 cents per gallon in cash but usually you get an attitude by the staff or a different story as "you have to come in before fill up to get the discount". The store is often dirty and the surrounding area has debris scattered around the store. Not well kept as most other stores are normally.

I feel this store is a stain on the reputation of Sheetz and needs attention by management. I have had very good experiences at other stores.

Regards,

Barb XXXX

Note: I tried to send this to Sheetz and it would not send. Guess they do not want comments from customers

Emailing for the second time (no reply first time). Your app scanners are terrible at your registers in most of your locations. About half the time the gas pump works, most of the time your self checkout scanners work. Perhaps a third of the time your register scanners work. I’ve lost an untold number of points and why would I want to go to a Sheetz if I’m unsure I’ll get the rewards? It’s not even about the rewards, though. You have product savings tied to the card scan. Tonight I paid extra because your scanner didn’t work in the Wexford location. Yes, my phone was at full brightness (I’m asked every singe time my phone doesn’t scan). The attendant spent a full minute trying to scan my phone and even called a manager who shrugged her shoulders and said something like “oh well,” or “that’s the way it is”.

If this is widespread enough that everyone knows to ask if my phone is at full brightness, WHY HAVEN’T YOU FIXED IT YET? This is clearly a hardware problem. Fix it. You make enough money to upgrade the older stores. How many sales do you think you’re losing when people are indifferent because they may or may not get the advertised discount?

Every time I go in, one of the shift leaders Cassidy is a mega [censored]. She’ll stand and stare at me waiting to be cashed out, or look at me waiting for service and walk away. Then she stands in the kitchen and talks about customers negatively to her coworkers. Tell her to take her personal problems out of the workplace for god’s sake and do her damn job. Sometimes I don’t have time to wait around for someone else to come do her job for her. I think I’ve stood as long as almost ten minutes because she just wouldn’t.

Diet Mountain Dew fountain

I get a sheet about four or five times per day seven days a week. I’m on the program for free program. There’s three sheets in Chambersburg that I go to they always seem to be out of diet Mountain Dew. I’m in the restaurant business too and I never have a problem with my Pepsi products. If I do run out by chance which sometimes I do I’m usually call my sales rep up I have it the very next day.

Your customer service person this morning at Sheetz on national highway was very rude to me this morning I purchased my items I said good morning and she had no reply to me at the end of my purchase I told her to have a good day and she ignored me like I was not there her name is Dani and I come to this store every night before I go to work I will no longer come to this racist location and I will let all my friends know not to come to this racist store

My friend and I walked into a sheets store wanting to buy Juul products. I purchased mine but they refused to sell to my friend because we walked in the door together.. The manager asked if we were together and I explained we came in the same car but we’re not together. She said she was allowed to sell Juul products one transaction per person. I said I understand, but didn’t know why they refused service to my friend.. She then tried to throw power and said she could refuse service to me.. What the heck? Completely rude! I’m starting to wonder if they refused service to him because he is not white?

Background on me. I am a medical professional with a PhD and am in my 50s, so it’s not like I’m some mouthy teen. Probably will never return to sheetz and will express my feelings with everyone I know.

I placed an online order today (6/4/22 around 4:15pm) and didn’t receive the king sized/shareable bag of peanut M&Ms I ordered. All other items are accounted for and I checked inside of my MTO food bag and they’re not there either. I’ve had a lot of quality issues with this site and I’m close to being done even ordering from your franchise at this point.