Whoever speaks over the loud speaker
June 8 2022 I walked into the Sheetz store in Chestnut Ave in Altoona Pa I used the restroom then sat over in the cafe area charging my phone I was in the middle of eating my crackers minding my own business staying to myself and this loud voice comes over the loud speaker saying "The lady in the pink sweater if your business is done here you got to leave...
Read full complaintI’m complaining about your rude customer service person Dani on national highway
Your customer service person this morning at Sheetz on national highway was very rude to me this morning I purchased my items I said good morning and she had no reply to me at the end of my purchase I told her to have a good day and she ignored me like I was not there her name is Dani and I come to this store every night before I go to work I will no longer come to this racist location and I will let all my friends know not to come to this racist store
Desired outcome: She needs to be fired or retrained tf on how to be a costumer service person I have 25 years in customer service and I would never treat anyone like I was treated this morning
Customer service
My friend and I walked into a sheets store wanting to buy Juul products. I purchased mine but they refused to sell to my friend because we walked in the door together.. The manager asked if we were together and I explained we came in the same car but we’re not together. She said she was allowed to sell Juul products one transaction per person. I said I understand, but didn’t know why they refused service to my friend.. She then tried to throw power and said she could refuse service to me.. What the heck? Completely rude! I’m starting to wonder if they refused service to him because he is not white?
Background on me. I am a medical professional with a PhD and am in my 50s, so it’s not like I’m some mouthy teen. Probably will never return to sheetz and will express my feelings with everyone I know.
Rude cashier/poor customer service
On June 6,2022 I walked into the Sheetz in Louisa,VA at 11:21 pm. I walked to the counter and was trying to ask for L&M menthol. Nothing was coming out when I tried to tell the cashier what I needed. I also have a mental issue where it takes a second to register what someone says something to me. So when she asked what I needed it took a second to register...
Read full complaintMy meal was very bad
I ordered a BLT toasted fries and a drink for the value meal , and a latte,my bread was not toasted one piece of bread was really soggy and the other piece was as a rock ! My caramel latte tastes like crap! This isn't the first time this has happened I am very disappointed !
Read full complaintMissing item
I placed an online order today (6/4/22 around 4:15pm) and didn’t receive the king sized/shareable bag of peanut M&Ms I ordered. All other items are accounted for and I checked inside of my MTO food bag and they’re not there either. I’ve had a lot of quality issues with this site and I’m close to being done even ordering from your franchise at this point.
Desired outcome: Credit for missing item or free king sized candy bar perk?
Cashier at the beaver wv store named Amy
Everytime I go to Sheetz in the morning and I live right across the street the cashier named Amy is very short and disrespectful to me. If it takes me more than a couple of moments to turn my debit card on or find something like my Sheetz card she becomes very impatient and antsy, and by doing so makes me feel very uncomfortable. As of the time of thi...
Read full complaintSalads
The salads are overpriced for the amount of salad that is in the bowl. I thought for the price 2 salads should of come out. I was still hungry when I finished. Don’t know how much more information you all need to confirm my point. The size salad was meant for a small child’s appetite. With every other item on the MTO it has plenty of food for the price.
Desired outcome: Put more greens in the salads or take 3 bucks off price.
Bad food
Ordered a salad and chicken sliders. Salad was good. I have ordered here many times, since it opened. Sliders were horrible. Ketchup was everywhere, chicken was almost on bun, chicken like rubber. It was almost impossible to eat. I wanted hotdogs, but they were sold out. I will never order chicken sliders again! Purchased at Sheetz on route 93 in Conyngham, Pa.It was around supper time.
Missing chicken!
May 31, 2022 9:15 am
Order #174
I ordered a chicken biscuit and what I find when I open my sandwich was 0 chicken.
I can understand human error, but the dang chicken is over a dollar up-charge and its not the first time it happened. Please for the love of all that is good in this world give people the chicken they paid for. Thank you for your time.
Desired outcome: Need chicken
ordered sheetz online. forgot all sauces.
i paid extra for sauces 5/29/2022 at 1:25 am, did not get any sauces at all.
Read full complaintFood was not made to well
I have a picture I got 7 chilli cheese dogs and they just slopped them together the hott dogs didn't seem to be done
Online Order/Drive Thru
Ordered using the Sheetz app. Arrive at the drive thru after someone that just ordered on the outside touch screen menu. We waited for about 10 minutes at least behind this person. When we get to the window the employee says I thought that was your order here ready and waiting. Why was the car in front of us not pulled to the side so the next person could...
Read full complaintDeceptive, bad faith advertising. Aloof, disinterested employees.
I used the app to order 2 jot dogs and a chocolate shake. Chose the Pay In Store option. Tell cashier my name, he rings it up and I pay. He failed to offer a receipt. I go over to get it and ask what's that? "Your order". Nah, I order a chocolate shake. "Well, this is vanilla, what we got. We outta chocolate. That's yours". Mind you, the cashier knew, before I paid and said nothing.
Employee treatment
Store #177 is the WORST STORE EVER! This store is full of young uneducated punks who think they know it all. These people mistreated me when I first walked in the door.
Lets start off with the interview. I was told that Sheetz was a family like atmosphere and that everyone was nice to eachother. If you think ignoring people blatantly and telling every other coworker there that I have special needs and to not train me in the kitchen because I have special needs? I own 2 food trucks and speak 3 languages fluently. I wonder sheetz...who's really disabled here?
This absolute narcissistic person named Arianna constantly ridiculed me and seemed like she wanted me to fail. What a shameful shameful location to work for especially someone from the Pittsburgh area that went to sheetz my entire life! Don't go here. Go to other locations. You'll get so much better service and quality for your buck
Desired outcome: I'd like a conversation with Bob Sheetz himself, I am fed up with being mistreated and it's time I voiced my frustrations to someone who will listen.
Contaminated food product
I purchased a tasty kake honey bun on May 27th at the Sheetz location at 1189 N Ctr. Somerset, PA. The package has an expiration date of 6/13/22 but the product was molded and inedible. I did not receive a receipt but the payment was made with an Amex ending in 1007. Transaction total was $9.26
Read full complaintCashier's attitude when asked for help
Yes, i was cashing out at the taneytown, Md sheetz store number #132, and the cashier asked if i needed help and i said yes that my food stamp card's info strip on the back of the card doesn't work and it needs to be put in manually. She grabbed the card from my hand and huffed in an angrily way. Then in a mean attitude says put your pin in. Then after that...
Read full complaintWhy the hell did Sheetz pull $100 from my checking account?
I got gas and instead of taking the amount Sheetz took $100, that I can't afford, from my checking account. What the hell is going on?!?!
Desired outcome: Get my money back
burger sliders/bratwurst/ chicken tenders
My wife and I stopped in Sheetz in Orange Va. We ordered our food and left headed home. When she opened our food so we could eat going down the road it was cold, cheese was not even melted on the burgers. Her chicken tenders were warm but not hot. My bratwurst was not warm enough to melt the cheese and the bread for all three were cold like it had just came out of the refrigerator. I was not going back to the store, because I was still over an hour from home, and it had been a long day. The price of gas as well as the food you can't always return your food. This was on 5/23/2022 at 4:17 pm, store number 285. This is not the first time I had this problem but first time a filed a complaint. I think more training for some people and less horse play with others may help. At today's prices they can do better.
Desired outcome: I think you can make a reasonable decision on how your company should resolve this.
Breakfast sandwich
I ordered a croissant sandwich and it was so flat and in pieces.. I don’t know why you’d even serve a smashed ripped croissant because you can’t even pick it up. I took a couple pictures. This was my first time trying breakfast here. I wish I had just gone to Wendy’s because I never had one look like this from there. The bacon wasn’t great but that happens. I won’t order breakfast here again because even on vacation my family had ordered breakfast sandwiches x 3 but we were in North Carolina traveling and the were busy and everything was made sloppily there so maybe it’s normal. My son loves your breakfast food but he gets it at dinner time. So it’s usually correct. It was only $3.19 but it should still look like you can eat it! I fixed it so I could pick it up- so it looks better then her attempt.
Desired outcome: Please remind the person making the food that looks matter. If it looks smashed and is ripped apart don’t serve it! She needs training
About Sheetz
-
Sheetz Contacts
-
Sheetz phone numbersClick up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
-
Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
-
Sheetz social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 22, 2026
We have received your comment. Thank you!