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Sheetz
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Sheetz complaints 1493

ComplaintsBoard
M
3:55 pm EST

Sheetz Hiring policy

I filled out a application at sheetz gas station and I interviewed on December 27th 2022 at 9:30am with a manager named Alexus... That was on a Tuesday... She told me interview went very very well and she had to go over it with the other managers and would call me Friday, December 30th with any news...Now, during the interview I told her why my teeth were messed up due to medicine I had to take for cancer 6 or 7 yrs prior.. The medicine completely ruined my teeth...So she calls me on Thursday December,29th,2022 and told me she had good news and bad news.. She said I was hired and she wanted me for the job but I had to get something from my doctor saying that medicine I had to take messed up my teeth so conveniently I was actually at my doctor's office at the time of the call...I got the fax number and email address to send her the fax... And then I went over what was going on with my doctor because it left me in tears and I felt bullied and I felt like I wasn't worthy enough to work for the sheetz company..I provided the needed paper from my doctor explaining what happened to my teeth and my doctor was really mad and just could not believe that a company like sheetz denies people employment because of their teeth and not because of not being qualified... You never know someone's mental state... They could harm theirselves due to being put down like this...I am speechless on how I was treated and I'm calling 6 on your side and my lawyer already knows what's going on...If they didn't want me for the position because of my teeth they could've just told me that they went with another candidate...I don't believe it was the Manger Alexus fault..But I really am not sure...I felt like any confidence I had in myself was just completely ripped from me and I think it's bullying...I love sheetz gas stations and I never ever thought that I would be treated as a drug addict that just did way to much meth in her day...I don't do drugs and I never will...I don't have a good insurance and that's why I haven't got them fixed yet and the lady even said that I could get sheetz dental health and get them fixed like that...I'm am very very very offended by your company and this needs to be addressed...My lawyer wants to take it to court for discrimination and time and suffering and being bias...I am a awesome person and I work hard...I love meeting and talking with new people and I have an awesome personality...I want to file this complaint and also I want you to know that I'm a mother and I also have bills to pay just like u do... What if you were treated like this... What if you were told that your interview went well but your teeth were to ugly to work there... And I sing care about your smile policy...THERE ISN'T ONE CUSTOMER THAT WOULD WALK OUT OF GETTING GAS OR DRINKS OR FOOD DUE TO SOMEONE TEETH BEING MESSED UP...HOW ABSURD IS THAT? You can contact me directly at [protected] or my email at [protected]@gmail.com...I hope we can come to some kind of conclusion because I've cried for 2 days now because of this...

Desired outcome: I would appreciate a response.

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M
10:23 am EST
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I am an "avid sheet freak" but as of lately the last five times my orders have been wrong! Anywhere from having no salt and pepper to having no bacon and the latest, very stale bread! 😡 I know it may seem petty but it's been very repetitive and I pay for this food to be made the way I ask. They used to do such a great job but in the food preparation...

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M
8:44 am EST
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Went to this store today 12/29/22 and it was in bad shape! Parking lot had trash everywhere, inside of store the floors were disgusting and the place seemed a mess. I have been going to this store since it was opened and I have watched it steadily decline over the past 3 or so years. Today was the worst I have seen it and I finally decided to say something...

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D
11:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz EMail offer not given

I received an email for .60 off /gallon for each $25 gift card purchase. Offer was stackable for gift cards from different categories. I responded to the email "buy Gift cards" link and purchased two gift cards in different categories, using my registered email address [protected]@comcast.net. I never received my $1.20 off per gallon on my card. I have attached the email offer as well as the confirmation showing the order number of my two gift cards and the $50 total for 2 gift cards, in different categories.

Desired outcome: $1.20 off gallon of gas up to 25 gallons as promised in email. Email [protected]@comcast.net. Card number [protected]. Email Offer, and Gift card purchase confirmation is attached.

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J. Shaffer
Sharpsburg, US
Jan 03, 2023 9:38 am EST

I have had the same experience. I got one $0.60 off a gallon of gas offer on my account, but I bought 8 gift cards, which were all listed within the offer email.

ComplaintsBoard
C
4:30 am EST

Sheetz my food and service

it’s 12/27/22 and i went and ordered some food , moterella sticks , 2 boom boom mac , chicken tossed with garlic , and once again the person making the food at this time , threw whole entire patty’s of chicken in the mac , and it’s disappointing, my order number is 853 , i’ve took pictures of everything i’m gonna say something next time i go there , becuz it’s kinda ridiculous that this has happened about 3 times and it’s the same employee that does it every time , every time , i wasn’t able to catch his name i’m not even sure if he had a name tag , he doesn’t even say anything when he hands me my food witch i think is kinda rude a little bit when it comes to service .

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R
10:58 pm EST

Sheetz Food

I came into the south Bloomfield store on 12/24/22 at approximately 8:45pm to pick up two chicken platters. One homestyle one strips. I got home and opened the boxes and was absolutely appalled at what I saw. Both "platters"contained their respective sides but the chicken in both boxes was chopped up like it was being served to a toddler. There definitely was not anywhere near the amount of chicken in either of them. I do feel that they did this to make it "appear" there was a decent amount in there. I do have pictures as well.

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J
9:44 pm EST
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Sheetz Staff and leaders

sheetz at bedford near the entrance of turnpike...slammed again today...just packed with customers...the food people cranked out the food as fast as they could go but always wear proper sanitary gloves...never rude ...customer service is not lost as in some companies...the managers...and supervisors who also lead from the front...ie in the trenches unlike some companies...u can tell they train their cashiers and people to maintain customer service being lost in many businesses today...all the staff has strong work ethic..never complaining or whining...and alwasy pleasant as they should be with customers...not easy with the place being swamped...and it was...swamped

job well done...again... proof under pressure...time and again...and leadership never screaming or uelling...good place id send my students friend or people looking for work and good bosses...

j tukey DVM

Desired outcome: acknowledte the managers and their team bujilding skils....not just money data..whch doesnt tell the real story.......

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S
4:29 am EST

Sheetz My food

Every time I order the boom chica mac, they never cut up my chicken, or my boyfriends, it’s just annoying that every time I get it it’s never cut up the right way this time he got a full patty just thrown in there, it does take quite awhile waiting for my food as well but yeah it was 12/22/22 at like 4am, not many people there not much cars was there so I don’t understand why they didn’t take their time, I ask for my chicken to be cut up but still get it barley cut up, and my boyfriend got a made to order sandwich and they forgot his cheese on it, there’s been a couple times where they have forgotten a couple things, and oh they are out of fried oreos and that sucks a lot.

Desired outcome: not worried about a refund or anything jus wanted to state this and point it out

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9:01 am EST
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I love sheetz! Let me start off that way...but this morning was first time I had ever experienced this. I was at the Palladium Sheetz Location, High Point, NC Busy holiday morning. I went inside ordered my food, went to check out...no one at front. 3 employees that I counted in the food prep area talking, laughing. I appreciate having fun at work, but you...

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A
2:44 pm EST

Sheetz Improperly made order

I ordered a mto hot dog. I asked for ketchup on it and I did not get ketchup I just got the hotdog. I also got fries and ordered them with ketchup. I don’t usually complain about things and it’s not a big deal but I just wanted to reach out because it’s such a simple fix and wanted someone aware so that whoever prepares meals can be more cognizant when preparing orders. My receipt for my order did not say anything other than 1 mto hotdog and the 1 fryz with 2 ketchup. Thank you. Take care!

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C
11:14 pm EST

Sheetz Commercial on Hulu

As a catholic I am offended by a recent commercial on Hulu portraying a catholic priest in a disrespectful manner. I felt the ad encourages misconceptions and negative imagery relating to my faith. Sin is not something to make fun by disrespecting catholic clergy. I wonder if they would have done the same commercial with a recognized protected class. This is a form of religious persecution and shouldn’t be permitted.

Desired outcome: The commercial is not run anymore

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M
2:07 pm EST

Sheetz Sheetz store #550 and food service.

12/13/22. Lunchtime.

First I’d like to say I work at Sheetz and personally know how hard it can be during lunch rushes and being short staffed. However, when I ordered a burrito that day it wasn’t too busy and they had at least 5 or 6 girls in MTO making food and two ladies at register, which should make for better accuracy and quality.

I ordered a burrito and when I got it the tortilla shell was completely slit down the back from folding it to hard. Not a super big deal so I ate it with a fork then I proceeded to find small pieces of blond hair in this burrito. From my experience working at Sheetz I’ve never given a burrito out with a broken tortilla, I always replace it if it’s broke. Not to mention I’m usually a person that if I find one hair no big deal I pick it out and continue, but 4 hairs throughout this burrito was more than enough for me to throw the whole thing away.

Desired outcome: I apologize I don’t like to seem like a “Karen” and I’ve never ever submitted a complaint especially since I work at Sheetz myself, but a little more care would be highly appreciated. Thank you I’m sorry for any inconvenience.

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T
2:29 pm EST
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We stopped into sheetz on Maynard st in Williamsport pa today around 2 pm December 10th 2022 and an employee working the mto by the name of aubree (not sure about the spelling) was being very rude towards customers one gentleman asked for catchup and she very Rudly told him basically he was out of luck because he did not order it, then our order was called...

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J
12:51 pm EST

Sheetz Tire air pumps

It's amazing that a company the size of sheetz has such poor air pumps. This is not just at random sites but every sheetz. 90% they either don't work or let more air out of your tires than goes in. These air pumps are very undependable! I do believe that with the high volume of business that sheetz has this could and should be maintained and up dated.

Desired outcome: New and better air stations

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R
12:27 pm EST

Sheetz Complete disregard of clean conditions / obvious drug dealing

Sheetz store 8283 Old U.S. Hwy 52, Lexington NC 27295

Since this store opened, the local community has noticed what a complete [censored] show this particular store has become. The trash in the parking lots / gas pumps / and floor inside is second to none. This place is an embarrassment. Obviously the Sheetz Corporation does not care. How do i know?...because after witnessing obvious drug deals by employees for over 6 weeks, local law enforcement stated that Sheetz does all their own security monitoring from their home state. I stop in there literally every morning aprox. around 6.15am to grab a coffee. I have personally watched (for over 5 weeks) a group of 4 men and a certain employee conduct "business" over the counter. It actually became a game of sorts with me just to find out the exact scam and how they pulled it off...and quite honestly, I did figure it out. Oh well...crime wins again.

I'm sure some poor soul, trying to work their way up the corporate ladder in Pennsylvania will be given the task of "investigating" this (if its even read) to only kiss upper managements [censored] and say everything is fine.

THAT is why I'll do everything in my power, starting today, to get my co-employees to stop patronizing Sheetz 8283. (There are over 400 employees 3 miles away that use this store daily)

Desired outcome: Shut this store down. Its a hazard for decent humans.

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D
12:04 pm EST

Sheetz Car wash damage

My vehicle was damaged while getting a wash at the Sheetz in Kernersville, NC.

I sent a form to the Sheetz office and have not heard back.

I do not appreciate this type of service.

My rear wiper arm assembly was torn off by the brushes and the front passenger side wiper assembly was broken.

I contacted Sheetz, with no response.

David Monaco

2804 Falling Leaf Court

Monroe, NC 28110

[protected]

Desired outcome: Pay for damages of $165.

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C
8:31 am EST

Sheetz Food

On November 30, 2022, at approximately 9:15 pm, at the Spring Mills Sheetz, I purchased four dogs. Imagine my surprise when I opened the one set and seen almost half of my bun missing. This is a constant issue with the Sheetz around Martinsburg WV. I ordered hot dogs last week from the Martinsburg Sheetz on Edwin Miller Blvd, and the buns were hard. I can’t make this up. I’m not looking for free food. I simply want the stores to be held accountable for sending out food that is not up to par. There is no pride at all.

Clifton Cobern.

[protected]@gmail.com

Desired outcome: To be honest, send in secret shoppers and order food. Especially the hot dogs. They come out atrocious.

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B
10:36 am EST

Sheetz Suggestion, not a complaint kind of

Many sheetz customers have a bad habit. I do not know if anyone has complained however here is my suggestion.

Sheetz is worth about 7 billion a year and reviewing the complaints I would agree that most customers are generally satisfied.

I don't think many people would be concerned enough not to use your services if you did something that many are not considerate enough to do.

Establish the process of not allowing customers using outside amenities if they are going inside. There are exceptions like seeing the cashier before pumping however most people I see just pull up, fill up and the lock the car and walk inside. They take as long as is convenient for them and then wander outside to move the vehicle.

It is time for sheetz to take the bull by its horns and say if you are not polite enough to move your car then we don't need your business. You can just make it inconvenient to do this by having cashiers and services just for those that won't move their car!

I use sheetz all the time for my truck and my personal vehicles and I am tired of the lack of consideration I see in people. Some will do it because others do it and others are just plain losty in their own world. If people didn't need a reminder there are examples all over the world of signs that warn people to wake up!

Make a stand and then enforce it. I will wait and see.

Desired outcome: SEE SOME SIGNAGE. I SEE SIGNS ON THE GAS PUMPS REMINDING US TO BUY THINGS AT SHEETZ. i WOULD LIKE TO SEE A RESPONSE PLEASE.

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S
10:27 pm EST
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I placed an order last night at 9:40, at store #133 Cranberry Township. My order confirmation was [protected]. I arrived at the location at 9:43 and entered my parking space #7. I sat there until 10:01. No one brought my food, so I left. I was in my pajamas, or I’d have gone in the store. Why should I care about reaching “freak level”, when you don’t give 1/2 a crap about your customers anyway?

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V
8:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Employee

You are a tootsie man you scumbag retarded lower than a garbage dump I work at sheetz in Hagerstown md and I will find you and mess you up. You lowlife piece of tard, I will pee and poop on your face you uneducated piece of human waste scumbag. You mess with me wrong move. I work at sheetz in Hagerstown md and I'm well educated and very rich and you old man Vince martz will disappear soon you waste of life. Why don't you die old man we don't need people your age to exist. Your nothing in life! Society doesn't need you and you scumbag can't give society anything. Your too old and you will be gotten rid of. I Ryan Franklin am rich and highly educated. I work at Sheetz Washington St. Hagerstown MD and I will and can get rid of your ugly face and pee and 💩 on your face when your dead. I want you dead and soon. You mess with me wrong move you will be shot. You are a uneducated old man and deserves to be put away for good you are no good to Americans and you caused the issues in America today.. I know you by your ugly face on Facebook and if I see you anywhere you will get yours. I will 💩 and pee and puke 🤮 on your face when you die. I am well educated and work at Sheetz on Washington St Hagerstown Maryland and very rich. 

Vince Martz vince, you’re old. i don’t care what you think because you old man have nothing to offer to this country anymore you un educated low life egg face because you are a old man. i Ryan Franklin work at sheetz Washington st.Hagerstown Maryland while doing trade school, but i’ll always have time to 💩 on hateful uneducated senior citizens like you Vince martz. what you did to me vince and my family was decide to be ignorant rather than free minded. And you Vince you uneducated senior citizen will get yours for what you did to this country you ruined it. When you die I will be happy old man

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Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review Kelly - Archdale NC was posted on Apr 16, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1493 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz contacts

  2. Sheetz phone numbers
    +1 (800) 487-5444
    +1 (800) 487-5444
    Click up if you have successfully reached Sheetz by calling +1 (800) 487-5444 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 487-5444 phone number Click up if you have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number 2 2 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number
  3. Sheetz emails
  4. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  5. Sheetz social media
Sheetz Category
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