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Shaw Communicationsbilling & overall poor customer service

1
D Sep 09, 2018 Review updated:

As I am typing this I have been on Hold with Shaw for over 2 hours.
My account has been overcharged almost 100.00 and being told it's for something ridiculous. We all pay our services a month in advance.I made changes to my account prior to the new billing cycle.They dropped my channels but still kept the original invoice amount.Talk to one person on the phone and it's supposedly taken care of.
I start getting messages saying my account is overdue and they are going to start dropping services.
I spend an hour waiting to "Chat" with a agent and get the run around.Ask for someone to call me and discuss this.We don't do callbacks.You call us or go to a retail store.

2 hours later and listening to to chat is quickest way to contact us.Higher than normal call volume.

Shaw is one of the biggest crooks there are.No wonder they always post a profit.

Responses

  • Do
    Don McKelvay Sep 13, 2018

    Now I am confused - I started going to shawdirect.ca filed a complaint but see it is a complaintsboard.com website. Did my complaint actually go to Shaw or a 3rd party company?

    0 Votes

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