The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shaw Cabletechnical support

Tried to make phone call yesterday morning, no phone service. Tried to use internet, no internet. Called Shaw cable who said they will look into it. A shaw technician disconnected wrong cable in apartment block. I asked to speak to a supervisor who didn't return my call (on my cell). I finally get someone later on in day and am told they will send a tech out tomorrow. I had many important calls to make and said I need to use my phone today and since it was your mistake take care of it today. I kept calling and they said someone will come out today an overbooking had been approved. That did not happen. I just got my service reconnected at 12:30 today. It was a money issue and inconvenience for them and they basically disregarded my situation and did not take responsibility for their error. When I asked to speak to a manager, I was told they don't hande issues like this and a supervisor can help me (they did not call back and did not take my issue seriously) Good bye Shaw.

Responses

  • Al
    Alista Dec 12, 2012

    I dealt with a great telus consultant his names Aneel for the telus optik :) great deal

    He gave me his card [protected]

    Hours between 6 am to 10 pm

    My names Ali

    0 Votes

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