Sephora review: Undelivered products

ordered €150 worth of products and they still have not been delivered, Nobody responding to e-mails.I would like my money back details below :
2024-01-24 17:58:18
Your order is on the way
Hi Elva Aherne
Your order is on the way to you. Track your shipment to see the delivery status.
Tracking numberCarrier
AM219137672CNChina Post
http://yjcx.ems.com.cn/
View Your Order OR Visit Our Store
Order Number. [protected]
Paula&'s Choice Value & Gift Sets
€ 6.44 * 1 = € 6.44
Mario Badescu Value & Gift Sets
€ 6.76 * 1 = € 6.76
OLEHENRIKSEN Value & Gift Sets
€ 8.05 * 1 = € 8.05
Sunday Riley Value & Gift Sets
€ 9.02 * 1 = € 9.02
Sunday Riley Value & Gift Sets
€ 21.39 * 1 = € 21.39
Sunday Riley Value & Gift Sets
€ 21.85 * 1 = € 21.85
Sunday Riley Value & Gift Sets
€ 22.54 * 1 = € 22.54
Subtotal:€ 96.05
Shipping Cost:€ 0.00
Total Price:€ 96.05
Customer information
Shipping method
FREE SHIPPING
Payment method
Credit Card
Shipping address
Elva Aherne
Analog Devices ERDC Reception
Raheen Business Park, Raheen, Limerick
Limerick Co. Limerick V94RT99
Ireland
+353 [protected]
Billing address
Elva Aherne
32 Crossagalla
Old Cork Road Limerick
Limerick Co. Limerick V94AE8F
Ireland
+353 [protected]
If you have any questions, reply to this email contact us at [protected]@owrock.com.
©2024 sephora-EU
Elva Aherne
Thank you for at least responding to me. Yes I will wait another few days and hopefully this issue will be resolved. I placed two seperate orders and have NOT received either of them. The details are below: Can you keep me updated please as i spent a lot of money on these orders Kind Regard's Elva Aherne Order Number. [protected] Order Number. [protected]
Fri, 1 Mar at 10:09
Elva Aherne
From:
elva.[protected]@yahoo.co.uk
To:
[protected]@owrock.com
Wed, 6 Mar at 10:01
Can you please give me an update on the above e-mail?
If nothing can be resolved I would request a full refund.
Regard's
Elva Aherne
Hide original message
On Friday, 1 March 2024 at 10:09:17 GMT, Elva Aherne wrote:
Thank you for at least responding to me.
Yes I will wait another few days and hopefully this issue will be resolved.
I placed two seperate orders and have NOT received either of them. The details are below:
Can you keep me updated please as i spent a lot of money on these orders
Kind Regard's
Elva Aherne
Order Number. [protected]
Order Number. [protected]
On Friday, 1 March 2024 at 07:50:27 GMT, [protected]@owrock.com wrote:
Hello dear customer
Thanks for your feedback.
I don't know which step in the transportation process has a problem, which may lead to a delivery error, please allow us to confirm with the logistics provider for a reply.
It will take about 2 working days for feedback.
Sometime the local carrier will deliver the parcel later than tracking details shown.
Would you mind waiting more 2-3 days?
If you still do not receive the order after confirmation, please contact us again, no matter how long it takes, we will arrange to resend or refund.
Do not worry.
[protected]@owrock.com
From: Elva Aherne
Date: 2024-02-29 19:18
To: sephora-EU
Subject: Re: Your order is on the way
I have not received my order even though it is saying it has been delivered.
Order Number. [protected]
How do i find out who sighed for this order
On Wednesday, 24 January 2024 at 09:58:28 GMT, sephora-EU wrote:
logo
2024-01-24 17:58:18
Your order is on the way
Hi Elva Aherne
Your order is on the way to you. Track your shipment to see the delivery status.
Tracking numberCarrier
AM219137672CNChina Post
http://yjcx.ems.com.cn/
View Your Order OR Visit Our Store
Order Number. [protected]
Paula&'s Choice Value & Gift Sets
€ 6.44 * 1 = € 6.44
Mario Badescu Value & Gift Sets
€ 6.76 * 1 = € 6.76
OLEHENRIKSEN Value & Gift Sets
€ 8.05 * 1 = € 8.05
Sunday Riley Value & Gift Sets
€ 9.02 * 1 = € 9.02
Sunday Riley Value & Gift Sets
€ 21.39 * 1 = € 21.39
Sunday Riley Value & Gift Sets
€ 21.85 * 1 = € 21.85
Sunday Riley Value & Gift Sets
€ 22.54 * 1 = € 22.54
Subtotal:€ 96.05
Shipping Cost:€ 0.00
Total Price:€ 96.05
Customer information
Shipping method
FREE SHIPPING
Payment method
Credit Card
Shipping address
Elva Aherne
Analog Devices ERDC Reception
Raheen Business Park, Raheen, Limerick
Limerick Co. Limerick V94RT99
Ireland
+353 [protected]
Billing address
Elva Aherne
32 Crossagalla
Old Cork Road Limerick
Limerick Co. Limerick V94AE8F
Ireland
+353 [protected]
If you have any questions, reply to this email contact us at [protected]@owrock.com.
©2024 sephora-EU