CB Make-Up and Cosmetics Sephora Complaints #42-61

Sephora review: sales person discrimination

Olive Rhee of Los Angeles, US

Nov 10, 2019 12:51 am UTC

I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I wanted to buy Guerlain product which is they do not carry Beverly center store.
So I went to Hollywood Sephora 11/9/2019 this afternoon about 1pm, wanted to try on some eye shadow color. Usually I bring my own brush when I go to Sephora and I did not bring it today. I asked borrow shadow brush to try on it and there was a lady (one of customer) using store's brush at the mirror station and try put some make up on. That lady looks mid 30 Caucasian lady.
This sales person name is Wesley, he told me that they're not provide make up brush in Sephora if I want to try shadow make up on, there is Q-tip on the desk.
I didn't want to arguer with it so I just looked around and I found eye shadow brush over the make up counter which is put on the little cup shape brush case, usable like a try on make up.
So I grab those brush (it was 2 Different one) and asked to the other sales person for a little point brush I can borrow and she brought it to me right away.
I sat down mirror station and try on shadow make up with those brush.
The guy name Wesley who told me about brush policy earlier, he came to me and said "I told you about policy and you using store's brush now. what if someone's having infection from brush you used? It's okay you already using it but bring that all those brush after you've done. I need to clean all the brush and set it up."
I can not believe someone who working at the tore treated me like some kind of serious disease person. I was so mad and try to speak with manager.
The manager never come out and there is another sales woman said "I am sorry if you feel bad but we have a policy and you already use a brush then what is your problem?"

I was mention about other customer using store brush earlier, they were just denied about that and kept saying about policy. Basically I feel like they don't like customer who is different skin color and not fluent English speaker.
I spend Almost $800 from yesterday and today. I asked myself do I want to spend money for this [censored]ty customer care.
Someone can use brush anytime they want and I can not? Because am I Asian?
My first language is not English that's why?

I believe it happened not only me.
Sephora running a business wrong way they have to reset their mind.
I will put a recording video file on you-tube channel to show everybody know about HOW SEPHORA SALES ASSOCIATE PERSON TREATED LIKE A TRASH AND THEIR DISCRIMINATION.

Olive Rhee
[protected]@hotmail.com
[protected]

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Sephora Contacts

Sephora phone numbers

+1 (800) 737-4072

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Mexico

+33 970 809 060

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France

+1 (877) 737-4672

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USA & Canada

+61 288 809 446

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Australia

+64 48 880 102

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New Zealand

+420 800 200 111

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Czech Republic

+45 89 872 340

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Denmark

+39 199 303 162

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Italy

+48 800 700 807

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Poland

+351 707 500 009

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Portugal

+40 314 328 880

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Romania

+34 902 205 666

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Spain

+46 313 613 417

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Sweden

+86 400 670 0055

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China

+852 58 085 441

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Hong Kong

+62 217 263 002

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Indonesia

+60 162 991 444

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Malaysia

+63 26 263 336

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Philippines

+65 31 631 032

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Singapore

+66 22 690 692

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Thailand

+55 213 004 7500

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Sephora address

41 rue Ybry, PO Box: 92200, Neuilly-sur-seine, France

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