Charlotte Tilbury
Reviews and Complaints

my face is still sticky. Also, the serum is good and it made my skin feel nice but it's just too pricy for my budget. I don't think I will buy it again. The packaging is nice tho and the website is easy to navigate. Overall, I think the products are just OK.

yet so I was surprised to receive 2 sample mascaras instead of the cream. Although, I really like the mascara! It makes my lashes look long and thick without clumping. The packaging is also really pretty. I hope when my main order arrives, it'll be just as good as the sample mascaras I received. Overall, I'm happy with my purchase and I'll definitely be ordering from Charlotte Tilbury again!

I ain't one for writing reviews, but I gotta share my experience with Charlotte Tilbury (charlottetilbury.com). Lemme start by saying that the issue I had wasn't resolved even after talkin' with an agent. She just kept sayin' the same thing that was already clear as day. It was like she didn't know how to handle a conflict and didn't suggest any other solutions.

To be honest, the whole process was a mess. The way they communicated was lackin' and the delivery of the product wasn't top-notch either. And don't even get me started on their customer service. It was enough to make me wanna take my business elsewhere.

Overall, my experience with Charlotte Tilbury was pretty poor. I wouldn't particularly recommend it, but hey, it's up to you if you wanna try it out. Just don't say I didn't warn ya about the service.

So, I just got my hands on Charlotte Tilbury's Magic Cream limited edition with a spare pot for refill. But when I opened the jar, I noticed that there was some product missing. I mean, seriously? This is already the second time that I received it and it's not even filled up to the brim. I was hoping to get my money's worth because at a whopping $200, I expect nothing but the best.

I was really disappointed with how Charlotte Tilbury handled my concern the last time this happened. They simply ignored my complaint, so I was left with the feeling that they didn't value my business. From a customer's perspective, it was frustrating to say the least.

I mean, hey, I'm a loyal customer who just wants to be heard. I buy their products because I believe they're worth the price, and this kind of negligence just leaves me feeling cheated. Her products are amazing, but it's hard to fully enjoy them when you're constantly doubting if you're getting what you paid for.

All in all, I really hope that Charlotte Tilbury pays closer attention to the details and addresses this issue. The Magic Cream is definitely one of my go-to moisturizers, but it would be even better if you could get all the product you paid for.

stars for this terrible experience with Charlotte Tilbury's website. The lack of customer service is unacceptable and they need to figure out how to help their customers when things go wrong.

Now onto the products themselves. I have to say, I was pleasantly surprised with the Charlotte Tilbury lipsticks. They are smooth and creamy, yet they stay on for hours. I have tried a lot of different lipsticks, and these are definitely some of the best. The packaging is also very luxurious and makes me feel fancy using them.

I also tried the Magic Cream Moisturizer, and while it is very pricey, it is definitely worth the investment. My skin has never felt so soft and moisturized. I use it every night before bed and wake up with glowing skin. The only downside is that it does have a strong smell, so if you are sensitive to scents, it may not be for you.

Overall, my experience with Charlotte Tilbury was a bit of a rollercoaster. While the products themselves are great, the lack of customer service is a huge issue. Hopefully they can figure out how to improve this aspect of their business.