Charlotte Tilbury
reviews and complaints

I am not one for fancy makeup, honestly. But, my pal knows really well how to WOW with a little makeup so she surprised me with a little somethin’ somethin’ from Charlotte Tilbury. She snagged me the Pillowtalk regular lipstick. B-A-M! The original pink is nice, doesn’t twist with my paler complexion, and slaps on my pout. Now, honey, I don’t usually shell out the big bucks for a lippy, but this one is worth it. It lasts long and is a fab nude for everyday wear.

Got this kit called Pillow Talk Lip Secrets from Charlottetilbury.com, and I gotta say it's a stunner! It's perfect for everyday use and really gives your lips that shine, mate, and plump look. The kit's shades are just beautiful and long-wearing so you don't have to reapply frequently. 'Pillow Talk' is my current fav; it's just amazing, and the formula is out of this world. I can guarantee that all of these products are premium quality, and I'm so happy with my purchase. Charlottetilbury.com did not disappoint with their delivery and service, and I'm a satisfied customer. Totally worth buying.

When I first checked out Charlottetilbury.com, I saw that they were advertising a certain price for their products, and I was excited to see that there was a code for a discount and free samples. Seemed like a great deal! However, when I got to the checkout page, I was quickly disappointed to see that the discount and free samples were gone. The site had automatically taken my credit card information and removed those perks without any warning.

I tried to contact customer service immediately because this seemed like an unfair bait and switch tactic. But, unfortunately, I didn't get any helpful response from them. They claimed that I had checked out incorrectly and I would not be receiving the discount or free samples. I find this kind of treatment ridiculous because it's not like I checked out without going through all the necessary steps!

It's a shame that this experience ruined what could have been a great purchasing experience. I don't want anyone else to fall for this kind of scam, so I'm warning others to be wary of what's advertised on Charlottetilbury.com. In my opinion, this brand is not worth the hassle or frustration, considering their lack of proper customer service and unclear checkout process.

So, I went ahead and treated my lovely daughter to a fancy gift from Charlotte Tilbury. I spent ?161 on a gift box that was supposed to make her feel super special on her birthday. However, when she tried to use the mascara that came in the box, she found out that it was totally empty! What a bummer.

We complained to Beth H, who supposedly is a senior customer supervisor. But she was completely unsympathetic to our plight. She refused to give us a replacement, refund, or any kind of compensation. And the worst part? She didn't even care that it was past the 30-day return period. Honestly, this kind of customer service is unacceptable. It makes me wonder if Charlotte Tilbury even cares about its customers.

Overall, I would not recommend Charlotte Tilbury products to anyone. If they can't even bother to make sure their products have something inside them, they clearly don't care about their customers. It's really a shocking lack of service.

I gotta tell you, I was worried about trying out a new primer. I mean, I'm absolutely in love with Charlotte Tilbury's Wonderglow, so it was a tough decision to switch things up. My skin can get super oily during the course of the day, which means that any product that is supposed to add dew and glow can be a major no-go for me. But boy, was I pleasantly surprised!

The primer blended in like a charm with the cream I used, and I gotta say, I never once felt like my face was looking like a greasy burger. So I gave my makeup a go and BOOM! Everything went on super smoothly, and I'm confident it was the primer's doing that kept my foundation looking fresh and vibrant all day long.

I can't believe how well this primer worked for me, and I'm definitely planning to buy another bottle once I hit the bottom of this one. If you're feeling as unsure as I did about trying a new primer, take a deep breath and go for it. You just might be pleasantly, wonderfully surprised!

I would advise you to find another option as this website is not trustworthy. We took the chance and placed an order with them weeks ago worth $600. We've been frequently sending them emails asking about the whereabouts of our order, we are not even sure if it's been shipped yet or when we can expect it. They don't seem to have the decency to reply properly, instead we get an automated response within seconds that is absolutely useless.

It's unfortunate that some businesses, especially during these trying times of the Covid pandemic, do not seem to care about their customers. It feels like they are only focused on taking people's money and nothing more.

It's disappointing that we've been waiting for our order for a month now, and despite sending numerous emails in the past two weeks we still haven't received any satisfactory response. It's not worth the $600 we spent. We recommend that you look elsewhere and avoid this website if you don't want to experience the same frustration we're going through.

I was willing to give Charlotte Tilbury a fair chance because I heard so many great things about the brand. I invested a total of $500 on various products from Charlottetilbury.com. When the package arrived, I couldn't wait to give everything a try. I was excited to finally have high-end makeup products in my collection.

But, after using everything, my excitement quickly turned into a nightmare. Just hours after trying the products, I ended up in the ER with a severe allergic reaction. I woke up with my eyes almost swollen shut and water balloons underneath the eyes. It was a sight that my family and friends will never forget.

I was shocked because I don't have sensitive skin and I'm not allergic to anything. I always go through the ingredients list of any product before purchasing them, but I didn't do that this time. If I had, I would have seen that Charlotte Tilbury products are not clean and contain chemicals that can cause skin irritation and allergic reactions.

My poor neck and decollate are all rashed and the rest of my face is covered in bumps. I can't even express how disappointed I am with Charlotte Tilbury. Spending $500 on products that not only didn't work but also caused harm to my skin was not worth it.

In conclusion, I strongly advise anyone who is considering Charlotte Tilbury products to read the ingredients list before making a purchase. Be careful, their products are not clean and can cause allergic reactions and skin irritation. Don't make the same mistake I did.

Charlotte Tilbury has quickly become my go-to brand for all things beauty. Each product is truly stunning, of the highest quality, and incredibly simple to use. When I apply Charlotte Tilbury's makeup, I feel like a true star. It's like magic in a compact or tube!

One of my absolute favorites is the color-coded eyeshadow palette. It is perfect for my everyday routine and I can mix and match shades to create any look I desire. Plus, the highligher is simply amazing - it pops out beautifully! Another must-have product for me is the iconic nude-pink lipstick, Pillow Talk. It's my absolute favorite and creates the perfect finishing touch.

Although the prices may seem steep, I can confidently say that the brand is worth it. After all, looking and feeling amazing isn't an easy feat, and the quality of Charlotte Tilbury's products truly helps you achieve that.

So, if you're looking for a brand that transforms your daily makeup routine into a superstar experience, you absolutely have to try Charlotte Tilbury. From their stunning eyeshadows to their iconic lipstick, the brand truly has it all. No matter what your style is, there's a perfect Charlotte Tilbury product for you.

Charlotte Tilbury is a top-class make-up brand that definitely does not disappoint. I purchased a range of products from their website, which included the magical cream, the popular pillow talk lipstick, and the matching lip liner. The online buzz surrounding the magic cream piqued my interest, and I was determined to try it out. I can't deny that it is a lush moisturiser, but it's worth noting that it's pretty thick in texture and comes along with a hefty price tag. When it comes to its texture, it feels luxurious on the skin and makes you feel very fancy indeed.

The pill talk lipstick and lip liner duo is one combo that I swear by and use daily. They both have a genuinely sleek and smooth application, and I enjoy how they feel on my lips. The lipstick has a matte finish, but it's creamy enough to avoid drying out my lips. The delivery process was impressively prompt and efficient, which is always a pleasant surprise.

I can wholeheartedly recommend Charlotte Tilbury to anyone looking for high-end make-up products. The website regularly offers bundled deals that are worth keeping an eye out for. Overall, my experience with Charlotte Tilbury was excellent, and I'm confident that anyone who gives it a shot will have a similarly positive experience.

I had made an order with Charlotte Tilbury for a product as a Christmas gift for my daughter-in-law. The product was overpriced, but I was willing to spend the extra money as a special treat for her. The package arrived quickly, and I couldn't wait for her to open it. On Christmas day, when she opened her present, she saw only the packaging, tissue paper, and glitter. There was no product inside! I was mortified!

I immediately contacted Charlotte Tilbury, but they didn't offer any explanation for what had happened. They just offered to send a replacement or give me a refund. However, my daughter-in-law really wanted the product, and I thought some compensation was in order. However, they only offered me a measly 10% off on my next purchase. I couldn't believe it! I was being asked to spend more money with them just to get a box of packaging?

If Charlotte Tilbury thinks I'm going to spend any more money with them after this, they're seriously mistaken. In fact, I wouldn't recommend this company to anyone. It seems like they're happy to rip off their customers, and the reviews I've read online confirm that.

If you're looking for quality products, I'd suggest you try Clinique, Elizabeth Arden, or any other brand besides Charlotte Tilbury. And if you do purchase from this company, make sure you do it in a physical store instead of online. At least that way, you'll be able to make sure you're actually getting what you paid for.

To make matters worse, even after I contacted Charlotte Tilbury, they said there would be a delay in sending a replacement product. Are you kidding me? This company is so unreliable and unprofessional. I would never trust them again, and I hope others will think twice before buying from them too.

my face is still sticky. Also, the serum is good and it made my skin feel nice but it's just too pricy for my budget. I don't think I will buy it again. The packaging is nice tho and the website is easy to navigate. Overall, I think the products are just OK.

yet so I was surprised to receive 2 sample mascaras instead of the cream. Although, I really like the mascara! It makes my lashes look long and thick without clumping. The packaging is also really pretty. I hope when my main order arrives, it'll be just as good as the sample mascaras I received. Overall, I'm happy with my purchase and I'll definitely be ordering from Charlotte Tilbury again!

I ain't one for writing reviews, but I gotta share my experience with Charlotte Tilbury (charlottetilbury.com). Lemme start by saying that the issue I had wasn't resolved even after talkin' with an agent. She just kept sayin' the same thing that was already clear as day. It was like she didn't know how to handle a conflict and didn't suggest any other solutions.

To be honest, the whole process was a mess. The way they communicated was lackin' and the delivery of the product wasn't top-notch either. And don't even get me started on their customer service. It was enough to make me wanna take my business elsewhere.

Overall, my experience with Charlotte Tilbury was pretty poor. I wouldn't particularly recommend it, but hey, it's up to you if you wanna try it out. Just don't say I didn't warn ya about the service.

So, I just got my hands on Charlotte Tilbury's Magic Cream limited edition with a spare pot for refill. But when I opened the jar, I noticed that there was some product missing. I mean, seriously? This is already the second time that I received it and it's not even filled up to the brim. I was hoping to get my money's worth because at a whopping $200, I expect nothing but the best.

I was really disappointed with how Charlotte Tilbury handled my concern the last time this happened. They simply ignored my complaint, so I was left with the feeling that they didn't value my business. From a customer's perspective, it was frustrating to say the least.

I mean, hey, I'm a loyal customer who just wants to be heard. I buy their products because I believe they're worth the price, and this kind of negligence just leaves me feeling cheated. Her products are amazing, but it's hard to fully enjoy them when you're constantly doubting if you're getting what you paid for.

All in all, I really hope that Charlotte Tilbury pays closer attention to the details and addresses this issue. The Magic Cream is definitely one of my go-to moisturizers, but it would be even better if you could get all the product you paid for.

stars for this terrible experience with Charlotte Tilbury's website. The lack of customer service is unacceptable and they need to figure out how to help their customers when things go wrong.

Now onto the products themselves. I have to say, I was pleasantly surprised with the Charlotte Tilbury lipsticks. They are smooth and creamy, yet they stay on for hours. I have tried a lot of different lipsticks, and these are definitely some of the best. The packaging is also very luxurious and makes me feel fancy using them.

I also tried the Magic Cream Moisturizer, and while it is very pricey, it is definitely worth the investment. My skin has never felt so soft and moisturized. I use it every night before bed and wake up with glowing skin. The only downside is that it does have a strong smell, so if you are sensitive to scents, it may not be for you.

Overall, my experience with Charlotte Tilbury was a bit of a rollercoaster. While the products themselves are great, the lack of customer service is a huge issue. Hopefully they can figure out how to improve this aspect of their business.