Charlotte Tilbury’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of beauty enthusiasts are dissatisfied with makeup and skincare products.
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Underwhelming Review: Expensive Serum with Average Results
my face is still sticky. Also, the serum is good and it made my skin feel nice but it's just too pricy for my budget. I don't think I will buy it again. The packaging is nice tho and the website is easy to navigate. Overall, I think the products are just OK.
Surprisingly Satisfied: Charlotte Tilbury's Mascara Impresses Amidst Order Mix-Up
yet so I was surprised to receive 2 sample mascaras instead of the cream. Although, I really like the mascara! It makes my lashes look long and thick without clumping. The packaging is also really pretty. I hope when my main order arrives, it'll be just as good as the sample mascaras I received. Overall, I'm happy with my purchase and I'll definitely be ordering from Charlotte Tilbury again!
Poor Service and Communication: A Review of Charlotte Tilbury
I ain't one for writing reviews, but I gotta share my experience with Charlotte Tilbury (charlottetilbury.com). Lemme start by saying that the issue I had wasn't resolved even after talkin' with an agent. She just kept sayin' the same thing that was already clear as day. It was like she didn't know how to handle a conflict and didn't suggest any other solutions.
To be honest, the whole process was a mess. The way they communicated was lackin' and the delivery of the product wasn't top-notch either. And don't even get me started on their customer service. It was enough to make me wanna take my business elsewhere.
Overall, my experience with Charlotte Tilbury was pretty poor. I wouldn't particularly recommend it, but hey, it's up to you if you wanna try it out. Just don't say I didn't warn ya about the service.
Is Charlotte Tilbury Legit?
Charlotte Tilbury earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Charlotte Tilbury's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Charlottetilbury.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Charlottetilbury.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Charlotte Tilbury have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Charlotte Tilbury and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- Charlotte Tilbury protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Charlotte Tilbury Magic Cream Review: Disappointed with Limited Edition Pot and Missing Product
So, I just got my hands on Charlotte Tilbury's Magic Cream limited edition with a spare pot for refill. But when I opened the jar, I noticed that there was some product missing. I mean, seriously? This is already the second time that I received it and it's not even filled up to the brim. I was hoping to get my money's worth because at a whopping $200, I expect nothing but the best.
I was really disappointed with how Charlotte Tilbury handled my concern the last time this happened. They simply ignored my complaint, so I was left with the feeling that they didn't value my business. From a customer's perspective, it was frustrating to say the least.
I mean, hey, I'm a loyal customer who just wants to be heard. I buy their products because I believe they're worth the price, and this kind of negligence just leaves me feeling cheated. Her products are amazing, but it's hard to fully enjoy them when you're constantly doubting if you're getting what you paid for.
All in all, I really hope that Charlotte Tilbury pays closer attention to the details and addresses this issue. The Magic Cream is definitely one of my go-to moisturizers, but it would be even better if you could get all the product you paid for.
Mixed Review: Great Products But Terrible Customer Service Experience with Charlotte Tilbury
stars for this terrible experience with Charlotte Tilbury's website. The lack of customer service is unacceptable and they need to figure out how to help their customers when things go wrong.
Now onto the products themselves. I have to say, I was pleasantly surprised with the Charlotte Tilbury lipsticks. They are smooth and creamy, yet they stay on for hours. I have tried a lot of different lipsticks, and these are definitely some of the best. The packaging is also very luxurious and makes me feel fancy using them.
I also tried the Magic Cream Moisturizer, and while it is very pricey, it is definitely worth the investment. My skin has never felt so soft and moisturized. I use it every night before bed and wake up with glowing skin. The only downside is that it does have a strong smell, so if you are sensitive to scents, it may not be for you.
Overall, my experience with Charlotte Tilbury was a bit of a rollercoaster. While the products themselves are great, the lack of customer service is a huge issue. Hopefully they can figure out how to improve this aspect of their business.
Overview of Charlotte Tilbury complaint handling
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Charlotte Tilbury Contacts
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Charlotte Tilbury phone numbers+1 (855) 528-8495+1 (855) 528-8495Click up if you have successfully reached Charlotte Tilbury by calling +1 (855) 528-8495 phone number 0 0 users reported that they have successfully reached Charlotte Tilbury by calling +1 (855) 528-8495 phone number Click down if you have unsuccessfully reached Charlotte Tilbury by calling +1 (855) 528-8495 phone number 0 0 users reported that they have UNsuccessfully reached Charlotte Tilbury by calling +1 (855) 528-8495 phone number
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Charlotte Tilbury emailspartnerships@charlottetilbury.com99%Confidence score: 99%westfieldbookings@charlottetilbury.com99%Confidence score: 99%legal@charlottetilbury.com99%Confidence score: 99%Legalcustomercare@charlottetilbury.com98%Confidence score: 98%Supportrecruitment@charlottetilbury.com97%Confidence score: 97%pro.applications@charlottetilbury.com97%Confidence score: 97%Communicationmagicmakeupstars@charlottetilbury.com96%Confidence score: 96%us.recruitment@charlottetilbury.com96%Confidence score: 96%cgbookings@charlottetilbury.com96%Confidence score: 96%
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Charlotte Tilbury social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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