Juvia's Place

I'm not sure why all the negative reviews, but i received everything i ordered in a timely fashion. I wll definitely shop with them again.

I had no issues with shipping to Canada. I bought 4 eyeshadow palettes, 2 lip glosses and 2 lip liners. The colours really pop and build easily.

It's an easy website.
Juvias have great shades and options for eyes. The shadow pallets are amazing. It's combine with all skin colors.
The pinks are awsome!

I ordered and never received my package so I contacted customer service but couldn't get any reasonable response, it's been weeks since they reply that they are investigating
But still nothing

I got the wrong palette, contacted customer service with a picture and they replied really fast! Then they sent the right palette right away. Very surprised considering all the negative reviews.

This brand is amazing! If you are looking for pigmented, buttery, and amazing eye shadows for a great price, this is the company! The best part is, they are very inclusive and are made to look great on every skin tone! Their eye shadow pallets are very often my go-to!

I ordered from juvia's place on the 25th of May 2020 and I only recieved it on June 23rd, 2020. So almost an entire month. I thought it wasn't going to come since tracking wasn't being updated but I am pleasently surprised and my order came in perfectly in perfect condition. Would recommend to anyone who has enough patience to wait for it for a while!

So, I've been a big buyer of beauty products for a few years now. I usually go to cult beauty or beauty bakerie – they always get the package to me within ten days, which is awesome. My friend was raving about Juvia's Place, so I thought I'd try them out. I made my order on June 3rd but it's August 5th now, and I STILL haven't received it! I've been waiting super patiently, but nothing has come. I've sent a few emails to the company asking what's going on, and they finally told me that the package was sent back to them. Apparently, it's because of that crazy COIVD thing. I mean, I get it, but come on! Two months?! That's insane! And now they're making me pay for shipping again? What a joke. This is a company with 2.4 million followers, so I expected better. I'm so disappointed right now. They're also only offering me store credit instead of a refund. Sorry, Juvia's Place, but I'm never buying from you again! This is ridiculous.

My experience with Juvia's Place has been beyond frustrating. I made an order on November 26th, 2020 and Itz now already February 10th, 2021, but I still haven't received my items. I was told that the shipping company had lost my package, which I am pretty certain is a lie. Because it's been so long now that the delivery company may be under a global collapse of delivery system.

Anyway, the company did inform me that my package has been returned to their warehouse. However, when I contacted them, they requested another payment for shipping, without any guarantees that I'll get my products this time. That's a total scam, in my opinion! I refused to repay the shipping as it's not my mistake, and the address details are the same as the initial order.

Juvia's Place is too unreliable and their customer service reps don't care about their customer's experience. They have not offered any help or solutions to my problem. Instead, I have been chasing them to get my order or a resolution, but they're only going around in circles. They refuse to refund or resend my order, even though it's their responsibility as the order has not reached me.

I am highly disappointed by Juvia's Place service, and I will never order again from their website. I will tell my family, friends, and social media about my experience with this company and will advise them never to order from them in the future.

Juvia's Place, let me tell you, has got some serious issues. There are like, so many complaints against them, it's ridiculous. Like honestly, they just keep taking people's money and not even bothering to respond to any of their concerns. This has been going on since they first hit the internet scene, and it's not cool. Personally, I've had some major issues with them. Like, they straight up didn't send me the products I paid for, and I can prove it with my credit card bill. I tried contacting them like a billion times, and nada. It's like they just don't even care about their customers. And I gotta say, I'm pretty embarrassed that a black-owned company is out here scamming their own people. We need to take some serious action against Juvia's Place. I'm talking class-action lawsuit status. If any of y'all know a good lawyer, hit me up. This has got to stop. Juvia's Place can't just keep stealing from hardworking folks. It's not right.

I recently made a purchase on Juvia's Place website for 3 eye-shadow palettes on December 26, 2019. I was so excited to receive my order, so I decided to have 2-day priority delivery to receive them quickly. However, after 3 weeks, I did not receive my package. I was quite disappointed and immediately contacted Juvia's Place.

It took some time to get a response, but finally, they informed me that they made a mistake in putting the wrong address on my parcel. To make matters worse, they told me to ask for compensation from FedEx for their mistake. I was very displeased and told them that someone should be responsible for their mistake. But it seemed like they had no intention of resolving my problem quickly.

Since I couldn't wait any longer for the palettes, I decided to place another order on February 26, 2020. This time, I had to pay an additional ?19 for shipping to London. To my surprise, the Royal Mail informed me that I needed to spend another ?14 for the custom service. I was absolutely shocked by this unpleasant news.

To sum things up, I can safely say that Juvia's Place has the worst customer service I have ever encountered. They do not care about their customers, and getting them to fix their mistakes is like pulling teeth. In the end, I had to pay twice to get my palettes, and even then, getting them was a hassle. I do not recommend buying from Juvia's Place if you want excellent customer service.

I HAD AN ABSOLUTELY TERRIBLE EXPERIENCE WITH JUVIA'S PLACE! I had the highest of hopes after browsing their website and seeing all of the fantastic and vibrant eyeshadow pallets available. Deciding to take the plunge, I ordered six pallets on Dec. 15,2019. The excitement was palpable as I eagerly awaited my package.

On Dec. 18, I can recall receiving an email stating that my order had shipped. Everything seemed fine, so I waited patiently for my pallets to arrive. However, after about a week of no movement or updates on my package, I began to worry.

Panicked, I decided to contact DHL about my order's whereabouts, as they were the carrier I was given in my email. What I was told next shocked me to my core! They informed me that my items never left the warehouse. Can you believe it?!

It turned out, a shipping label had been printed, but the items themselves were never shipped. Feeling frustrated, I decided to reach out to Juvia's Place to sort out this mess. I sent them an email, and surprisingly, received a reply telling me that they were "escalating" my order and looking into the issue.

I waited another week of constantly checking for tracking updates, still nothing. Having to follow up with Juvia's place 4 (yes, 4!) more times over the course of one month, I was given empty promises of escalated issues, but absolutely no resolution.

To make matters worse, I was told I could not receive a refund, no matter how hard I pleaded. After getting lied to several times and not ever receiving what I paid for, I was beyond fed up.

Therefore, I initiated a dispute with my bank, provided proof of their inadequate service and eventually got back my hard-earned money. It was a shock to see that a company like Juvia's Place can engage in such fraudulent practices.

In conclusion, I would never, ever order from Juvia's Place again. From my experience with them, a company that acts in such an unprofessional manner without caring for their customers simply can't be trusted. They can deceive anyone into thinking they are doing their best as a brand. But be warned: They aren't. Buyer beware!

So, I just ordered from Juvia's Place and let me tell you guys - it was a major letdown. Not only did I receive a completely wrong item, but another one I ordered wasn't even included at all. I reached out to customer service and they asked for pictures of both the incorrect items and the package I received it in. By the time I got the email with the request, I had already thrown away the brown envelope it came in. When I explained this to the customer service rep, I at least provided pictures of the wrong items I received and the receipt showing the missing item. But would you believe it? I never even got an email back after that! I've sent two follow-up emails since then and still no response. I'm so disappointed with how this has been handled. Do they not care about their customers at all? Honestly, I'm so upset that I'm never giving this company any more of my money. They're nothing but rip-off artists.

So I decided to try Juvia's Place, after all the hype I've heard about their products. I placed an order on September 19, 2020 and was pretty excited to receive my goodies. However, I never received a confirmation email confirming my order and that got me a little worried. Luckily, I thought ahead and had screenshot my confirmation page when I made the purchase.

But, things only got worse from there. I checked my order online to make sure that everything was good and my heart sank when I saw that my order had been "fulfilled". The thing is, I still had not received anything from Juvia's Place - not a confirmation email and definitely not my order. I had no idea if my products were even on their way.

So, I did what any reasonable person would do: I contacted Juvia's Place to let them know that I still had not received anything. But, guess what? A week later, I received an email asking me to rate their customer service. What customer service? No one had even bothered to respond to my email. It was as if I was talking to myself.

Days turned into weeks, and I was still in the same boat. I still had not received my order and Juvia's Place still had my money. I was extremely upset and had no option but to go through my bank to get my money back. It was an ordeal and it made me feel like this company was nothing but a JOKE.

What made things worse was that Juvia's Place markets itself as a company targeting Women Of Color, yet treated me this way. It was disgusting. I advise anyone against shopping here. Save yourself the headache and look for another company.

and I was disappointed that they wouldn't simply refund me for the damaged item.

Aside from the shipping issue, the products themselves are great. The eyeshadow palette I purchased has vibrant colors that stay on all day without creasing. Plus, the packaging is really fun and unique. I also bought a couple of lipsticks, which are creamy and moisturizing.

Overall, I have mixed feelings about Juvia's Place. While I love the quality of their products and their fun packaging, the customer service and shipping policies could be improved. I understand that they may not be able to send new products for international orders, but it's frustrating that they don't follow their own policies. The store credit they offered me is not a true refund, and I'm not sure if I want to risk ordering from them again if there's a chance that I'll receive damaged items. Hopefully, they can address these issues in the future to make their customers happier.

!

I was really disappointed because I was looking forward to trying out their products. I heard so many great things about Juvia's Place and I was excited to see what all the fuss was about. But now I feel like I wasted my time and money.

I think Juvia's Place needs to take some responsibility for their packages. It's not fair to the customers to have to deal with lost or stolen packages. It's understandable that once the package is in the hands of the courier, it's their responsibility. But Juvia's Place could still show more empathy towards their customers and help them out in any way possible.

Overall, I wouldn't recommend ordering from Juvia's Place simply because of their lack of care for their customers. It's a shame because I've heard such great things about their products, but I don't think it's worth the risk of losing your package and not being able to get it resolved.

To be completely honest, I had a pretty negative experience with Juvia's Place. Don't get me wrong, I was super excited to try out their products, but the customer service and shipping left a lot to be desired. According to their website, I was supposed to receive my order within 3-5 days of placing it. But after 5 days had passed with no updates, I decided to reach out to their Customer Care team. And let me tell you, their response was anything but helpful. They sent me a generic canned message saying that I should expect my order to arrive within 7-10 business days (not including weekends and holidays).

So I waited. And waited. And waited. Finally, after 10 business days had passed, my order arrived - almost like they were holding onto it for some weird reason. And to make matters worse, they chose the slowest shipping method possible. Adding an extra 7 days for shipping. It was insane! If I had ordered from Amazon instead, I would have paid a little more but would have gotten my products within 3 days instead of 3 weeks.

Honestly, this experience just left a really bad taste in my mouth. It makes me feel like I need to stick to big retailers like Amazon and Walmart for buying and shipping my products. I had wanted to support a small business, but this experience has definitely made me think twice about ordering from Juvia's Place again in the future. I just wish I had taken the time to read reviews before placing my order.