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SeaWorld Parks & Entertainment Customer Service Contacts

+1 407 545 5550 (Aquatica, Orlando)
+1 210 520 4732 (Aquatica, San Antonio)
+1 619 222 4732 (Aquatica, San Diego)
+1 407 513 4600 (Discovery Cove, Orlando)
+1 813 884 4386 (Busch Gardens & Adventure Island, Tampa)
+1 757 229 4386 (Busch Gardens, Williamsburg)
+1 215 702 3566 (Sesame Place, Langhorne, PA)
P.O. Box 690129
Orlando, Florida
United States - 32869
SeaWorld Theme Park, Orlando
7007 SeaWorld Drive, Orlando, FL 32821

SeaWorld Theme Park, San Antonio
10500 SeaWorld Drive, San Antonio, TX 78251

SeaWorld Theme Park, San Diego 
500 SeaWorld Drive, San Diego, CA 92109

Busch Gardens, Tampa
10165 N McKinley Drive, Tampa, FL 33612

Busch Gardens, Williamsburg
1 Busch Gardens Boulevard, Williamsburg, VA 23185

Sesame Place, Langhorne, PA
100 Sesame Road Langhorne, PA 19047

Aquatica, Orlando
5800 Water Play Way, Orlando, Florida 32821

Aquatica, San Antonio
10500 SeaWorld Drive, San Antonio, TX 78251

Aquatica, San Diego
2052 Entertainment Circle, Chula Vista, CA 91911

Adventure Island, Tampa
10001 N. McKinley Drive, Tampa, FL 33612

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Use this comments board to leave complaints and reviews about SeaWorld Parks & Entertainment. Discuss the issues you have had with SeaWorld Parks & Entertainment and work with their customer service team to find a resolution.

SeaWorld Parks & Entertainment Complaints & Reviews

SeaWorld Parks & EntertainmentRefund not received

I was an annual pass holder for 2020 but never went due to the pandemic. I was charged March, April and May before Sea World finally stopped charging considering the park had to close like every other theme park here in Orlando. I was not charged June, July or August. I started to get charged again September, October and November. On 12/17, I called Sea World and spoke to Joanna and was told I could get a refund in the amount of $114.00 for the months I was charged in 2020. She told me the refund would come in 15-30 days. Today, I called and spoke to Renata who told me I can't get a refund because as annual pass holders we don't get refunds. I request to speak to a supervisor since I was never told any of that on 12/17. Supervisor Armando denied my refund stating the same. I was provided very wrong and misleading information by Joanna. I was told I would get a refund for a specific dollar amount so that is what I am seeking.

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    SeaWorld Parks & EntertainmentSafety

    I'm a 1st time annual pass holder. I was there with my family on 12/26. I was extremely disappointed with the experience. I thought since you had to reserve your date that it wouldn't be too crowded.  Most exhibit were packed with people on top of each other impossible to social distance and no one there to monitor the amount of people in an exhibit at a time. We went to the shark grill and they continued to sit people less than 3ft away from our table even the people that they sat next to us thought it was too close. We didn't ride a single ride. Thinking it would help to purchase quick passes for my kids I go to use them and find out they're only for the roller coasters. My young kids including my autistic child left tired and unhappy. It was a waste of time and money and I do not see us returning. Id like to find out about getting a refund, your park is not safe.

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      Apr 17, 2020

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