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Cedar Point Customer Service Phone, Email, Contacts

Cedar Point
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1.2 45 Complaints
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Cedar Point Complaints 45

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5:12 pm EDT
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Cedar Point cash less issue

Sunday Sept 18 approximately 2:30 pm main fry and hot dog on a stick location fast drink refill on either side. I paid for Fries for $9.60 with no issue. I later paid for hot dog on a stick basket, same location, same credit card $ 11.52, I do have a gold card for discounted prices. The $ 11.52 charge showed up on my online banking account 10 charges. I only made one purchase of $ 11.52 Gold card member email address [protected]@gmail.com

Desired outcome: Please remove the 9 charges from my credit card

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3:21 pm EDT

Cedar Point Business Account

Horrible banking experience. I have made appointment to open business accounts and are constantly getting the run around. They allow you to schedule appointments by phone then do not honor them or inform you at the time of scheduling the bank's policies, which causes a loss in time in profit for the business owner. I made appointment with Gina Losey who did not inform me that I was required to come into the branch to open an new account and did not contact me to follow up.

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11:55 pm EDT

Cedar Point Locker scam

I am complaining about the locker scam and the lack of consistency with rules on bags. First off let me say the prices of the lockers are outrageous. Stop nickel and diming me on everything. I am more inclined to buy less food or anything else if you force me to put my bag in a locker. The biggest complaint about these lockers is the inconsistencies on what I can take into a ride line. You sold me a refillable drink bottle. Not allowed in line but other drinks are? You made me pay for a locker to put my wife's purse into on steel vengeance but when I get in line you have free lockers that will clearly fit her purse. Please take more of my money. You let people with purses and fanny packs into Valravn but our small bag almost the same size as a fanny pack and just as secure needs another locker? Sure take more money. Wanna goto the water park? 15 dollars the cheapest fee for a locker. Get outta here. It's bad enough you charge 300% on all food items you are gonna force me to put my stuff in a locker just cause you feel like it? This overpriced forced locker crap has gotta stop. I get that a few rides cannot have bins to put your stuff in before the ride, but it seems you designed all your newest rides to not have these. Clearly that was on purpose. Get rid of these priced lockers and put free ones at every ride like at steel vengeance. I will not pay for a locker nor will I be buying anything else at your park until you stop with the nickel and dime scams.

Desired outcome: Stop pay lockers or lower the price drastically.

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Is Cedar Point Legit?

Cedar Point earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Cedar Point to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Cedar Point is known for their high standards and safety. If you're thinking about dealing with Cedar Point, it's wise to check how they handle complaints.

We found clear and detailed contact information for Cedar Point. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cedarpoint.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Cedar Point have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Cedar Point and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Cedar Point has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 45 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Cedarpoint.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Cedar Point protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Cedar Point. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:22 am EDT
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Cedar Point customer complaint

Hello, I am writing this on behalf of my veteran father. My family decided to visit park for Memorial Day weekend. My father and his wife were in line for over an hour waiting to get on a ride. My father who is a veteran could not hold his bladder any longer and stepped out of line to use bathroom. Upon returning to line to join his wife who did not leave line. an upset patron called security and told them he was "cutting" the line. My father who is an African American man was told to leave the line or purchase a "bathroom pass" for the day. This is absurd and discrimination and for someone who is a veteran of this country you would think they would receive better treatment. My father was so embarrassed and did not want to participate in any other rides for the day. Our entire family PAID for tickets to attend your park as this was also a celebration for his birthday.

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1:51 pm EDT
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Cedar Point Main Arcade- Zoltar is giving fortune cards

On annual trip w/brother(missed 20/21), the highlight, besides riding as many top thrill FP+, is visiting Zoltar at main arcade. July 21, Zoltar, didn’t dispense yellow fortune cards. Arcade manager said they didn’t have jurisdiction to fix. Cedar Point— PLEASE maintain Zoltar! Zoltar.org sells 500 fortune cards for 45.00. Please order&fix Zoltar!

Desired outcome: Fix Zoltar so he dispenses yellow card fortunes.

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3:18 am EDT

Cedar Point Negative employee engagement with park patrons of color.

First of all. I would like to say that this was my second trip to the park, post pandemic. We booked three days two nights on cedar point property, purchased fast lane passes and drink vouchers. Beginning May 27, 2022, my family of six chose this park with the excitement of its variety of roller coasters. On day one Friday 5/27 my son and I entered the Valravn roller coaster line with our fast lane passes. When we approached the platform to board, we were immediately greeted with an overly aggressive employee, who basically tried to intimidate my son getting in his face and shouting "how many" in the rudest way! I stepped in and politely answered "Two". He then proceeded to whisper something in another employee's ear, and she came over to our side. there were seats available on the front row as two people were exiting the ride. The gate opened and they immediately shut it with only my son having enough time to get through, The Lady in mention walked over to me and yelled "you have to Wait" until the next ride comes up". I told her there were several seats available in that row, I should be able to ride! after repeating myself someone else started to complain who was white, so they opened all of the gates, and more people boarded the ride. I addressed my concerns with how we were treated only for her to just basically blow me off. At that point it started to rain so we cut our day short. Day two, we wanted to enjoy the classic cars as a family at (Cadillac Motors). This is in no way an extreme ride! my wife and I both had on sunglasses and baseball caps. The kids got in one vehicle, and we got on the next, once again! here goes the aggression, " you can't wear a hat on this ride"! Just before we got to board earlier, a white male had a baseball cap and sunglasses with no issues. He was allowed to ride. My wife mentioned that to the employee, she replied, I don't know how that happened! at that point my wife got angry and refused to remove her hat. We were told to get off the ride or remove the hats, nothing was said about the sunglasses, which was strange. Once again, my wife refused, so we just exited the ride not really wanting to disrupt other riders' enjoyment, just after that another white couple got on the ride and nothing was said or enforced about hats! The kids came back upset and complained of another employee chasing them down and screaming at them, because they boarded the car as everyone else did when we were told to. He Said they didn't wait for him to say its ok to board! " And the next time they better wait for his instructions" Really? this was a teenager; my kids are 28 and 20 with a 9-year-old grandchild and 2-year-old. So where does he get off talking to people as if Hes a parent! So, after that! We make our way over to steel vengeance. They wanted to board the train and take a tour around the park. We had just played for and won a prize in the basketball shootout. So, my wife seen someone board the train with a teddy bear and didn't think it to be a problem with a ball, oh, were we wrong! she was told that the ball couldn't be taken aboard. My wife questioned the teddy bear, " Teddy bears are allowed but balls are not" she replied, so she asked was it ok to leave the ball at the boarding station so no one would take it, "nope" she replied, and we are not responsible for your lost she added. So, my wife stayed back and let the kids ride. Just minutes later a little white kid came up with a ball, she told him he couldn't take the ball on, but he could leave it at the station. Really! At that point enough was enough! So, my wife demanded that the supervisor come down he came up, she told him all about the experience at that location as well as the others. He apologized for the terrible treatment and bad experience and tried to make it right by giving us front of the line passes. We chose to ride the Maverick! We went to the exit as the pass states... to be escorted to the platform. a young gentleman looked at the passes and then looked at us and dismissively pointing at another direction and saying " you have to go around the corner to use that! I replied " What corner" where I am I going? again, He just motioned around the corner, more agitated now. We approached the front entrance to the Maverick and two ladies told us Oh Yeah! just take those upstairs and you can board from there. so, we did. When we get to the landing approaching the platform there were several other patrons handing the employees some white sheets of paper to board. There were at least three groups ahead of us having no issues, each able to board with all smiles and fun greetings. When it was our turn, her smiley face turns stoned! she said I can't do anything with these you have to go back to the exit line! I explained the whole ordeal with that experience, but it didn't faze her one bit. " Can't use them here" she says. At this point nothing has gone right so I ask to speak to the supervisor and explain the issue with him. after 15 mins of going back and forth I finally was able to board the ride! We had enough of this madness and went to guest relations and spoke with Ethan, park Supervisor explained everything that happened over the course of two days and how disappointing this experience has been. It definitely felt like we were trapped in the 1960s with a color line and one set of rules and treatment for one race and another for the whites. I truly would have loved to have been treated like someone who belongs and appreciated business. The training is in need of a total revamp. People can't be treated like pieces of crap and just accept it, sorry it's a new world not the 60s.

Desired outcome: retrain employees to show discipline and character towards the people that ensure they have a job in the first place. (No ridership no employees)

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5:31 pm EDT

Cedar Point Complaint of Employee

My family and I have been been to cedar point 6 times this summer and have had no problems until today. We understand that the Steel Vengeance is very strict on what's allowed/not allowed on the ride. We purchase a locker every time prior to entering the line to put everything away. After riding the ride once today we decided to go on a second time. My dad wears a knee brace because of the intensity from bending his knees for all of the coasters. Every time he went under the metal detector he told the worker he had it on and they still let him through. This last time we went on a worker named Simona from Romania felt my dad in a very uncomfortable way and said he was not allowed to ride due to the brace. First of all this was never a problem. There is no sign that says there cannot be metal braces worn on the ride. Security always had allowed him to pass every single time knowing he had a brace on. My dad was wearing his brace securely and with pants on over it so it would never fly out or cause problems. The worker on the other side of the coaster was even confused why Simona was making such a big deal about the knee brace. After my dad was forced to take his brace off with his injury, Simona proceeded to the next rider to secure the seat and was very aggressive. The mom of the daughter had to call her back and confronted how Simona should not take her frustration out on other riders. If he is not allowed to wear a knee brace, why am i allowed to wear my necklace? Why are other riders allowed to wear watches that could potentially fall off and hurt someone? Overall, I feel this situation was handled incorrectly. If a knee brace is not allowed, my dad should have never been able to proceed in line past the security gates. I feel this was a major inconvenience and ruined the fun my family was having because now we all feel uncomfortable with this situation. Simona was very rude and had a major attitude with my family and other riders as explained already. She should have not been touching my father in that manner as well.

Desired outcome: Fire Simona/confront her about this issue

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1:04 pm EDT

Cedar Point 2021 all day dining

5/21/2021
very unclear where meals available. Some stands had food but weren't serving it. Found out after waiting in long lines! thought meal came with a drink but didn't. Senior ticket no free drink. No food beverages allowed to bring in park so had no water! every line had 20+ people. In wheelchair age 68. Difficult. Ate few bites of nasty COLD pizza, Terrible, gross burger. Only decent food was Chickfila and No drink was provided! Did not get $34 worth of food. Finally spent $5 on bottled water found at walk up cooler at back of Park.
Spent $50 on ticket - rode nothing. Spent $60 on scooter, couldn't walk. Spent $65 on souvieneers. Hat, t-shirt, other. May return have large family.
Just won't do the all day dining. Will eat before/after entering the park.
Requesting money back on all day dining.
Called no answer. Please contact me. Debra perez [protected].

Desired outcome: REFUND ON ALL DAY DINING

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10:40 pm EDT
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Cedar Point Not able to visit park because of Covid, Cedar Point can care less!

I purchased the 2020 Gold Pass for my two special needs grandchildren & myself in 2019 along with two meal tickets & a drink pass. We could not wear masks because of disabilities and requested a refund was told we could use in 2021. I asked for a refund for 2021 for same reason along with the financial hardship it will be to come due to lack of work. I was told not at this time because we used the pass in 2019 for Halloween. The passes I purchased were for the 2020 season and the Halloween season was a freebie. They still made money on us for meals purchased at the park. I have always been pleased with Cedarpoint for the care they have taken for our special needs community but am very disappointed to be turned away so callously by them on this matter. Was told that mask wearing was not required outdoors except when riding the actual ride. Masks are a health risk themselves for these young men but was told no. I also asked if we do not come to the park for 2021 as we did not come in 2020 could we extend the passes to the 2022 season in hopes this will all be behind us. Was told they didn't cause covid and that it was a courtesy for them to extend the tickets for 2021. I understand they did not cause covid but neither did I. But unlike them I have lost my business, have had to use savings to exist and have had to apply for services that I have never needed in the past. Glad they have made it but very disappointed it was at the expense of hard working Americans! I feel cheated. Would still like a refund or at the minimum to extend the passes to the 2022 season.

Rose Sendejaz

Desired outcome: Would still prefer a refund or at the minimum to extend the passes to the 2022 season.

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4:09 am EDT

Cedar Point all day dining pass.

Hello. My name is bryan walsh. I attended the park on sunday october 13, 2019. Before coming, I purchased an all-day dining pass as a $31.99 ad-on to my season pass. I was aware that it would be busy over the columbus day weekend. I planned accordingly. I got to the park an hour before you opened hoping to avoid traffic. Instead I sat on cedar point dr. For 2 hours, and trying to park for another hour. The after parking and getting to the gate, there was some unknown problem that took us yet another hour to just get into the gate. So I drove from my hotel next to the fridays owned by you at 10am, but didn't get into the park until 2pm. We started with the rides at the front of the park and worked our way to the back of the park. Of course this didn't take too much time considering 50% of the rides were closed. Even though the app for the park showed the 3 hour wait time for steel vengeance, and 3 hour wait for magnum, and a 4 hour wait for dragster. We were just happy they were open, unlike a majority of the other rides. So we saved ourself 7 hours so we could ride those 2 coasters along with the mine ride. About 3 pm we stopped so could get something to eat before going to the back of the park. I had a $10 salad at chickies & petes. It was great besides $10.75 for a salad. No big deal. At 4:30 we started our mile trek to the back of the park. Very crowded but that was expected. I continued check your app to be sure to have time to ride those 4 coasters. No i'm not blaming you for the crowds or the over populated park. That's something I planned for. So i'm not asking for money back because you were poorly staffed or anything. But by the time we walked to dragster (closed), mahnum (closed), cedar creek mine ride (closed), and finally steel vengeance (also closed), I was very angry because your app told me they were open, and the estimated wait time. Only to find out that none of the 4 were operating. So we turned around to make our way back through the park to eat at pinks, or hot potato, or really I would have eaten tree bark at this point. You closed at 10pm on the 13th. I was at the front of the park by 8:50 pm try to not be mad, just enjoy a meal I paid $32 for. It had been 6 hours since anyone ate. I thought the rides closing was bad, but then every single resturant or food stand on the dining plan closed by 8:50pm. (70 minutes before the park was closed was infuriating! To say the least.
I went to food operations next to the employee cafeteria to ask where I could eat hoping maybe to get like a $10 voucher for food off point that you owned like tgifridays but even foods office was closed. Then the admissions office was closed. It was way to busy to even stop anywhere else in sandusky to eat. So we went and bought a bag of chips at meijer to get us through the 3 hour drive home after an hour and a half being stuck on the causeway just trying to leave the park. That whole day was ruined. What upsets me is that us middle class people that can only afford to come twice a year try to save money by getting a gold pass and getting a dining plan can't get on not running rides, so try to make the best of it by using their dining plan only to find out you're so understaffed that all foods are closed 70 minutes early. I'm the idiot that bought the season pass and am sure i'll plan better for you not to open rides in october on wonderful weather days. But I can't look past my $32 dining pass being a waste.
I'm asking nicely here personally before going to all of your facebook pages and twitter, etc and complaining. Please refund my expense for me dining plan.
Sincerely, bryan walsh.
You'll find my visa credit card in your october financials. Or look at my gold pass
It's bryan walsh
Gold pass number : [protected]
Quick code: an9yjh9e
If you need my visa card number, let me know and i'll give that to you. (I don't want to type it here.)
[protected]@aol.com
[protected]
I appreciate your time! I hope to come back and try again in 2020!

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11:42 am EDT

Cedar Point restrooms and employees

I've been to the park multiple times this summer and never had an issue until this past weekend. We were at the park Oct. 4th, 5th, and 6th.

The restrooms on Saturday were absolutely horrible.
**My daughter started to go into a stall and the girl before her told her not to go in because there was no toilet paper
**The floors were sticky, poop was flung on the wall and door of one of the stalls and it ran down
**There was the back of pad stuck to the floor with blood on it
**The toiletries bin was overflowing onto the floor

We were at Guest Services in the evening on Saturday, when we came out, we were asked if we'd like our photo taken by a young kid named Ty. We said yes and while we were answering, he asked another couple! When my daughter and her friend were taking a photo she said "hold on" and he told her "I already took the picture. You should have said something before I said one".

The Coke station the frontier area, across from the Kettle corn and funnel cakes location ran out of syrup and ice as well. TONS of people were wanting drinks and we couldn't get anything

Sunday was better except for the employees at Panda Express. Our party split up and both of us had a bad experience there, hours apart! I also saw on Facebook that others did as well.

Our experience was... The last person on the line gave us a plate that wasn't our and we told her this. She double checked with the guy behind us in line--not his either. She then asked the person that takes your order and she told her we ordered it. I took it to the cashier (was sitting by the door, had brown hair and glasses) and SHE is the one who I talked to a manager about. I told her we didn't order it and was told it was ours. She said "you can buy it if you want it". I repeated myself. She then went and asked the girl who gave it to us and she told her the exact same thing as us. She then asked "Amari". She came back and said "Amari said she didnt say that". She then got a smart mouth with us and I asked for a manager, his name is Jeff. She was being overly nice to everyone after me and I told him that and that you could tell she was nervous about me speaking with him. She then mouths off "Im not nervous". I asked him "did you just hear her?" He kept offering us more food and I told him no multiple times that I wanted an apology from her not food and he refused to have her apologize, instead, he apologized for her. Next thing you know, we had another plate on table--even after I told him no. That was a nice gesture, but her apologizing for her behavior would've been better.

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11:17 am EDT
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Cedar Point being told to get to the end of the line after I already waited for a hour

On 8/8/2019, I Alysia Kennedy and my mother Christine Kennedy was in line to ride Steel Vengeance at about 730 pm. Which had a 90 minute wait. After waiting about 1 hour i had to use the restroom. My mother stayed in line i went to use the restroom. I told the employee that was at the entrance of the ride i had to use the restroom. When i came back to the ride that same employee asked me if i was riding alone. I stated no i was already in line my mom is still in line . also again told him i went to the restroom. Employ then told me i had to get at the end of the line. I then told him i was going to get my mom. Employee than came to where we was in line and told us to go to the end of the line or he was calling security. So we left the line after waiting for 1 hour.

I feel there should be some type of exception when wait times for rides are that long. Or put a portable restroom in the line area.

Was very embarrassing for us to be talked to that way by your employee.

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4:06 pm EDT

Cedar Point getting on the rides

Most of the people working at the rides were extremely rude, and specifically on the Maverick we were ignored when we asked to ride on the front cart. We pay enough to enter and we also pay the extra fee to get in the fast lane. We should be able to choose where we sit and not be told that we can't sit where we want. And it also wasn't even that we weren't willing to wait to sit in front, we were told we couldn't and told to sit in a different cart all together. Very frustrating. Also, when we tried sitting down to eat at one of the restaurants, we waited to be greeted by the host and he continued to seat someone else and then came back to greet the people that had just walked in and continued to ignore us even when we tried to speak up. Very disappointed in how the staff treated us this visit and definitely will be considering not coming back next year.

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10:48 pm EDT

Cedar Point dry off station

The credit card machine at the dry off station between Thunder Canyon and Snake River Falls was broke but not labeled as so. Therefore, we tried to use it repeatedly and couldn't figure out why it wasnt reading our card and broke our chip in the process. It was the only monetary means we had with us because we wanted to carry light and weren't able to purchase anything the rest of the day! I emailed Cedar Point directly in case they weren't aware the machine is broke so that this doesn't happen to anyone else and they never replied to me. That is lousy!

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5:22 pm EDT
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Cedar Point the whole park!

If I was to grade CP today from past experiences, I would surely give it an "F". The park did not give me a happy good time feeling at all. Sure the rides were ok but the park itself was non inviting. If you like a concrete city, this is the place for you. No attractions on that day, no shows, no nothing. The restrooms I visited were not well kept at all, smelling like an old country outhouse X's 10. Dirty floors, walls and human waste on seat toilets. Where is the maintenance? Lighting after dark was minimal with ride lights and game lights only. No lighting on walkways, stairs at all. Very unsafe even for what few security persons I seen. Food choices have gone downhill as well. They closed some good places just to make room for corporate chain stores, Chic-fila, Pinks, Johnny Rocket and of course a Starbucks. I went their to get the authentic CP food but instead get the neighborhood chain store cuisine instead, what's with that? Corporate profits are one thing but how about getting this park back in shape to it's past glory. It's not all about the Super fast coasters. Like I said non inviting, nothing to make it feel like an amusement park, just rides and way overpriced drink and food vendors. Before going to CP, check with friends and neighbors about their experiences before you decide to spend/waste YOUR money at this place. Needless to say, I will not be returning to this place in the remainder of my lifetime.

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12:03 pm EDT

Cedar Point single meal deal tickets

I planned a 1 day trip to cedar point for my daughters birthday. Before going i got on their website and purchased 8 gate tickets and also 8 single meal deal tickets for all who were attending with us so one meal for the day was paid for. While in the park the group chose to eat a chic-fil-a, maybe that was the wrong choice. While waiting in line i saw that the most expensive meal was about $12. Well purchasing these meals ahead of time was no savings i thought to myself. But that wasn't the bad part. When I got the register and gave the lady my order for 3 of us she started speaking to me in an accent i could not understand and after repeating 3 times i understood that what we could order was restricted. I did not understand why since i paid approximately $5 over the regular price per person why could we not order what we want. At that time i just wanted my tickets back and go somewhere else but she had already scanned them and said they would be no good now. Our time at the park overall was fun but the whole overpaying food thing and carrying those tickets around just to be limited to items we did not want was disturbing. Maybe it is just an issue at chic-fil-a i don't no but I felt taken and not impressed. I see no place for contact information here so i'll leave it for i'd like to be contacted.

[protected]@gmail.com

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2:39 pm EDT

Cedar Point food pricing, disabled peoples discounts, downtime on rides

Cedar Point might be a good coaster park, but they don't offer disabled people discounts. When I ask about discounts for non-riders, I was told they can eat at restaurant's, shop in gifts shops. Who can afford this place?! Their pricing is outrage, most of the peoples they have working don't speak or understand English. I'm all for foreign exchange students/help, but don't put them in a place where they can assets customers. Also the down time on rides were ridiculous, more then 4.5 hours total spent on down rides. They need to re-consider pricing, helping the disabled public.
1. 2 slices of pizza $15
2.1 corn dog (plain) $8.00
3. 1 bottle of water $6.00

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9:22 am EDT

Cedar Point employee behavior

I just want to say I am a roller coaster fan and love cedar point. This incident will not stop me from returning to your great park. I just want you to be aware of an incident when I was there Wednesday June 19th 2019 with my mom, and 8 year old and 5 year old sons. We were at the coke refill booth right outside camp snoopy (if facing camp snoopy it was to the right) when a African American Male employee was giving someone the middle finger. I only saw this because we were right outside camp snoopy where there are a lot of kids. I did not caught his name, it was around 4pm I believe.

Other than that, we had a great day. I was sad the millenemum force was down but it happens.

We will be visiting kings island in August with many of my husbands side of the family and are looking forward to a great day.

Hope that you will be able to remind your great staff, this is a great family environment and we need to be aware of who is watching. I give my kids enough bad examples when I think they arent paying attention. But they usually see it. Thanks for your attention to this matter.

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2:26 pm EDT

Cedar Point very dangerous and unethical behavior by your employees on the "power tower"

I spoke with "Kash" on Tuesday, May 21st in regards to this very serious and dangerous issue and was promised a phonemail back yesterday. I have heard back from no one. Under these very serious conditions, this is completely unacceptable. If I am not contacted by Friday, I will go to Social Media with my very serious complaint.

This is what happened:

On May 18th, my son-in-law and I were in line for a ride called
"Power Tower". There was a very small Mom with two (2) small kids ahead of us who were allowed to board the ride, even though the young son was under the height restriction by clearly 1 - 2+ inches (the young woman working the line held up the height stick as the kid walked by and just kind of shrugged, and let him board the ride anyways).

My son-in-law and I were in the two (2) seats facing east; the very small Mom and her two (2) small kids were in the three (3) seats facing south; while three (3) extremely large guys were in the seats facing north. I do not know who was in the seats on the other side of us facing west.

The ride rocketed up the tower as planned and then suddenly stopped at the top; suspending us at 240 feet above the ground at approximately 8:24PM. As we sat there suspended on a ride that is built to race up or plummet down the tower, there was zero communications from your staff on the ground as to what was going on or what was happening to us as we were all suspended at the top of the ride (i.e. malfunction, catastrophic failure, plummeting to earth soon, etc.). My husband and daughters were on the ground horrified and crying at what was happening. Zero communication from your staff, ZERO!

As if that weren't enough, the three (3) extremely large guys facing north were yelling down to a Cedar Point employee who's name I believe was named "Austin" that, "They were going to get him! They were going to get him. They were going to get him when they got down. They were going to get him for doing this". Yes, it appears as though this may have been a prank by one of your employees named "Austin"- at our expense. We didn't know what was happening.

As our panic attacks began, praying out loud and crying, all we could hear was these three (3) extremely large guys yelling down to one of your employees "Austin" who intentionally caused this.

We were suspended up at the top of the ride for about 15 - 20 minutes. This dialog went on the entire time we were suspended up there.

We were finally, very slowly, lowered. As we got closer to the ground, one of your employees King (I believe that was his name; black hoodie; responsible for making sure we were secure), was laughing with another employee at this situation. We were all panicking thinking we could possibly die, and they were LAUGHING.

We were met at the bottom by one of your Supervisors who wanted to pacify all of us with some sort of pass. Really? The only person who showed any concern was one of the three (3) extremely large guys who asked if I needed medical attention as I was still having a panic attack. At that point, I realized that they may also be Cedar Point employees who were not working that night.

We demanded to see a Manager and one of your Managers, Shaun Hill, came to talk to us. His condescension for what had just happened was absolutely appalling. We told him everything that I have written to you and his attitude was basically, whatever, non-belief, my employees wouldn't be laughing about this, etc. However, he immediately removed the operators of this ride.

They also wasted no time getting more kids strapped in before making even sure this ride was safe which was appalling.

Your Manager, Shaun Hill, told us that the ride was not balanced correctly when we got on the ground, and that's what caused the failure. Obviously, it was not balanced correctly - on purpose.

As I said to him, "How would we know that, suspended at the top of the ride, fearing for our lives"? Again, there was zero communications from the ground as to what was happening to us suspended at 240 feet at the top of the ride, on purpose or by a very careless miscalculation (three (3) extremely large guys on the north side and one (1) very small Mom and her two (2) small children on the south side; one (1) of which was clearly under the height restriction). Or, a terrible prank at our expense.

Again, no communication from your staff on the ground as to what was happening as we were suspended at the very top of the ride. Just laughter.

I have trusted the safety of Cedar Point for over fifty (50) years and had always enjoyed great service and excellent accommodations. This was a family trip that I planned to share this experience with my new son-in-law and my daughters. I always trusted that you put your guest safety first with respect. Have fun. Stay safe. Everyone from Mercedes and her supervisor Megan on the "chat" helping me with the planning of our trip to the staff at Lighthouse Point, especially Dylan, were amazing.

On Saturday night, your employees acted completely in poor faith. We are all so shaken by this experience that it completely ruined the rest of our stay. We left the park in disbelief, initially planning on staying that night until your closed. My husband and daughter did go back this morning for an hour; my other daughter and I could not.

If your employee caused this on purpose, you may have much bigger problems. And I gave his name to your manager, Shaun Hill, who couldn't have cared less.

I want to give you the opportunity to make it right.

I've attached our confirmation below for your consideration and I look forward to hearing from you soon. I trust you will make this right and restore our faith. This experience is not the Cedar Point I grew up loving.

With Regards,
Paula Rosenbusch
[protected]
paula.[protected]@gmail.com

Reference 4189226
Guests Paula Rosenbusch

Stay Duration Fri. May 17, 2019 - Sun. May 19, 2019 (2 nights)
Guests 5 adults [48" and taller and under 62 years]
Room Adjacent Cottages - Lake View
Rate Wild Card Package
Total $1, 094.55 ($999.95 + $94.60 Taxes & Fees)

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Cheryl From Chicago
US
Aug 05, 2019 9:48 pm EDT

Hi,
As a season pass holder I don’t think our family can ever come back to your park after our weekend stray at Light House Point. Our reservation at LhP was for Saturday. We arrived at Cedar Point at 11:00 Am. to wait over one hour to pull get int to the gate resort entry. Around noon we checked in to LHP. For the the first time our room wasn’t ready. The girl at the front desk said to check back in an hour. We checked back in an hour and they said no check back later and Watch your cell phone for the room to be ready. Since our room was always ready in the past we stuck around the LHP and waited on the parking lot hoping to get in our room. We tried to go to the pool it was packed with people that were not staying at the resort and No there where to park with all the visitors to the pool. We checked back at the front desk at this point the person was very disrespectful and told us not to come back before 4:00. No rooms would be ready til then. So we waited in the parking lot from 3 to 4 and watched many others just checking in and getting their cabins. So we tried again to see if ours was ready. Again. not til 4:00. And this time we were told our room would not be read to the earliest 4:00. At 4:00 we still had no text we went to check in we got a room by the pool. I politely asked to to be far away from it. The front desk guy said he had to talk to the manager as to the hotel was sold out from the day before and not many cabins where available. Then I hear the manager say first come first serve on the cabins and we were checking in too late. We checked up in at noon and then at 4:00 we were told we were too late. Not sure why everyone else between 1:00: and 4:00 could, get their cabin. Every employee treated us with a lot of disrespect . They acted like we were getting the room for free and didn’t deserve it. I was applauded and embarrassed by the way they treated my family and I. I should have walked out that day when we got to the rom. I was disappointed with how dirty it was. Food on the floor. Dirty utensils on the the outside chairs and the room smelled super bad. The shower was disgusting. Of coarse right next to the pool our room was. We are season pass holders and stay every summer at the cabins for years. I can’t give you one more dine when you staff at Light House Point treats my family and I like [censored]. I can’t figure out what my family and did to deserve to be treated so horrible. I paid almost $400.00 for a cabin. Spent most of the day in the parking lots of cedar point. Then the next morning at 8:30 am they staff was at our door pushing us out to leave. I thought the check out was 11:00 but I guess not for us. I really want to know why we were treated like [censored] by your staff? We are very nice middle class family from Chicago suburb and I just can’t wrap my head around why they were like that of us. Real waste of a day and money. What was suppose to be a nice family weekend at Cedar Point turned into a trip from hell. After spending all that money at your park this summer and the cabin to be treated so bad I just can’t imagine ever coming back to CP again. This is a official complaint about all the light house point front desk employees that worked in 8/3/2019. They are mean and with nasty attitudes. The property being sold out is no excuse for their behavior.

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Cedar Point petting zoo cedar point

DAUGHTER HURT BY GOAT AT PETTING ZOO.

To whom it may concern,

Our daughter Lorelei, 5, was headbutted violently by the black goat with the name tag "Miss frizzle" today at the petting zoo in frontier town. We are platinum pass holders and frequent the park every few days. Our child has special needs/growth delays and we were in the enclosed area where you can pet the sheep, goats, lambs, chickens, bunnies when the large black goat "miss frizzle" who stands about the same height as lorelei headbutted her multiple times in her head knocking her into the barrels in said enclosure. She did not provoke the animal at all. Was standing near it. Lorelei screamed and cried. After that we took her over to see the bunnies and chickens and the goat followed her again. She attempted to pet it and it rammed her into the fence. I have video of this. Please tell me where I can send the video or who to contact. Thank you.
Samantha Clark

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Overview of Cedar Point complaint handling

Cedar Point reviews first appeared on Complaints Board on Aug 15, 2011. The latest review cash less issue was posted on Sep 19, 2022. The latest complaint cedar point was resolved on Jul 25, 2018. Cedar Point has an average consumer rating of 1 stars from 45 reviews. Cedar Point has resolved 2 complaints.
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    1 Cedar Point Dr, Sandusky, Ohio, 44870, United States
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