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Disneyland Interactive

Disney Interactive

500 South Buena Vista Street
Burbank, California
United States - 91521

Customer Service

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+852 35 503 388(Hong Kong) 0 1
+81 453 305 211(Japan, Tokyo) 0 0
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France
77777 Marne-la-Vallée, Paris

China
№ 310 Huangzhao Road, Chuansha Town, Pudong New District, Shanghai, China

Hong Kong
Lantau Island, Hong Kong

Japan
1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

Aulani, A Disney Resort & Spa
Ko Olina, Hawai'i, 92-1185 Ali'inui Drive, Kapolei, HI 96707

Complaints & Reviews

Not able to use Hopper pass

Hello. I went to Disneyland yesterday March 11 2020. I panned the trip for a year to celebrate my 40th birthday all I wanted to do...well my husband and I took our 3 kids my 7 year old son first time going, so this was a big deal and now my heart is crushed. The Worst experiences Ever there...We spent almost $800 for Hopper tickets. We were only able to go on 4 rides at California Adventure so by 2pm we gave up and went to Disneyland What a nightmare and waist of money. Disneyland was worse we stood in line to Space mountain over an hour line never moved. So upsetting and all the lines were that way so we left Disneyland without going on a ride! Waist of buying 5 hopper passes!! Mostly sad my sons first time and couldn't ride anything! I'm furious I went to Guest relations to complain to at least get the Hopper pass refunded but of course that line was ridiculous as well! I think there should be a cap on capacity! So rude and disrespectful to people. We ended up spending $400 on toys from there to make up for the disappointment or at least try to! I'm asking for a refund or for tickets so I can take my kids back on a day that not every LA college and high schools are out due to the Coronavirus 19 it completely ruined my birthday. Thanks Carly Bennett [protected]@yahoo.com

Rise of the Resistance ride

To Whom It May Concern,
I took my wife and son yesterday to Disneyland to ride the new ride and experience Star Wars land for a few hours. I bought 3 tickets from my P.E. teachers conference at the Hyatt Regency. We arrived early and hurried to the ride in order to secure our spot. Upon arriving we were told they were no longer accepting boarders and we needed to sign up virtually through an App. I knew nothing about this and with no option to wait in line or stand-by as the park calls it we were out of luck and had to ride Space Mountain for the hundredth time. I've been going to Disneyland for most of my 52 years and have never had this experience - I've had to wait hours in line or for my Fast pass time to approach, but never has this happened before. I can't wrap my head around the fact that I could not wait in a long line if I chose to do so especially after spending about $500.00 dollars after food etc. I just think there has to be an option for old guys like me that don't want to download apps and stare at their phones all day in order to get on that ride. Maybe I missed it, but I didn't see anything when I purchased the tickets warning me about this new system. The same thing happened to us for Fantasmic - sold out at 9:00 am. - crazy! Star Wars land was incredible and we got on the other ride there, but I can't help feeling I wasted a lot of money and extremely disappointed we didn't get a chance to ride what I've read is an incredible ride.
Thank you for letting me vent.
Sincerely,
Greg Patterson and family

Greg Patterson 29503 Kevin Way C.C. CA 91387 - [protected]@yahoo.com

expensive balloon deflated

Hello,

I purchased this balloon on Halloween, along with, another one. This particular one deflated while at the park. I went to a booth at the entrance at the end of our day and they had to contact a balloon vendor for a replacement. It took awhile, but someone finally got me another one. As we were driving back home to the East Bay it deflated again on our way home in the car. Can I please receive a refund for this. Its a pretty expensive balloon.

Thank you for your time!

expensive balloon deflated

security

Entertainment Disneyland Interactive Customer Service Security software harassing a disabled woman
Disneyland Interactive — Security software harassing a disabled woman

Add a Comment
Firstly let me start out by saying that I was a Disneyland employee from 1992 until 1996.
I remember there's years fondly and I have always loved Disneyland because of it.
I understand that Disneyland has changed over the years, however I would hope that their level of customer service Would be as good as it was when I worked there…
I was horribly disappointed.
The trademark Disneyland courtesy completely disappeared...
Replace with*** hotheads and false allegations and bullying and harassing an absolute disgusting behavior+***

On November 5 @ approximately 10pm. In downtown Disney at the
California Grand exit near Sephora.

I had to wait inside the grand Californian to use the bathroom and to have a Coke at the bar to relax and then I walked around and exited quietly.

I approached security and only had
One purse and one shopping bag from Sephora… I walked through security and they said I was "acting funny".

Why???
I was not slurring my words.
I was not stumbling.
There was no physical evidence of any intoxication…
Personally, the only beverages I had for the last month have been Coca-Cola and water…
I explained this to the security guard as I explained to him my disability. I explained that the effect of alcohol and medication could have fatal implications and I could not possibly drink.

I explained that he thought I was acting funny, it was due to my disability and nothing else.

During my part of the conversation, the security guard ignored me and instead was talking on his earpiece and demanding that more and more security officers descend upon me
I was being harassed because of I'm a disabled woman.

This is after walking around Disneyland for hours and only drinking Coca-Cola and water & taking absolutely nothing that would cause anyone to think I would be intoxicated..
I asked him to give me a breathalyzer...
He refused.

He was calling back up on his radio over nothing and the park was closing and I need to meet a friend to drive me home…

I stated that I wanted to leave. I felt that I was being held unconstitutionally... for no apparent reason other than someone "thought" they the way I was acting was "not normal".

I continued to explain to the officer that I was not intoxicated but bipolar and with spinal surgery issues.

******i explained to them (bc now there were THREE officers!) that I am mentally and physically disabled and take medication legally.***************

BUT It did not matter to these individuals. They did not treat me as a disabled woman, they treated me as a criminal.

I started to walk away and all of a sudden there were FIVE different security guards following me. Three cast members and to actual police officers. The man in charge was named John. I told him that I was mentally and physically disabled and I was upset by this treatment. He did not care.

His only goal was to force me to leave…
But that wasn't enough!!!

Apparently his second goal we to publicly humiliate me by having me empty ALL of personal belongings in downtown Disney in full view of all the guests and customers…

his third goals to publicly humiliate me and yell at me as I was walking out of the park that I could no longer come back and I was never to return. He did not take me aside and speak to me calmly and a low voice. He walked behind me and taunted me the entire way out of the park... in that moment alone, he put a target on my back and other guest begin to stare at me and look at me and laugh at me and even make fun of me...

- [ ] Without pause and without warning, he forced me to never come back.

security software harassing a disabled woman

Firstly let me start out by saying that I was a Disneyland employee from 1992 until 1996.
I remember there's years fondly and I have always loved Disneyland because of it.
I understand that Disneyland has changed over the years, however I would hope that their level of customer service Would be as good as it was when I worked there…
I was horribly disappointed.
The trademark Disneyland courtesy completely disappeared...
Replace with*** hotheads and false allegations and bullying and harassing an absolute disgusting behavior+***

On November 5 @ approximately 10pm. In downtown Disney at the
California Grand exit near Sephora.

I had to wait inside the grand Californian to use the bathroom and to have a Coke at the bar to relax and then I walked around and exited quietly.

I approached security and only had
One purse and one shopping bag from Sephora… I walked through security and they said I was "acting funny".

Why???
I was not slurring my words.
I was not stumbling.
There was no physical evidence of any intoxication…
Personally, the only beverages I had for the last month have been Coca-Cola and water…
I explained this to the security guard as I explained to him my disability. I explained that the effect of alcohol and medication could have fatal implications and I could not possibly drink.

I explained that he thought I was acting funny, it was due to my disability and nothing else.

During my part of the conversation, the security guard ignored me and instead was talking on his earpiece and demanding that more and more security officers descend upon me
I was being harassed because of I'm a disabled woman.

This is after walking around Disneyland for hours and only drinking Coca-Cola and water & taking absolutely nothing that would cause anyone to think I would be intoxicated..
I asked him to give me a breathalyzer...
He refused.

He was calling back up on his radio over nothing and the park was closing and I need to meet a friend to drive me home…

I stated that I wanted to leave. I felt that I was being held unconstitutionally... for no apparent reason other than someone "thought" they the way I was acting was "not normal".

I continued to explain to the officer that I was not intoxicated but bipolar and with spinal surgery issues.

******i explained to them (bc now there were THREE officers!) that I am mentally and physically disabled and take medication legally.***************

BUT It did not matter to these individuals. They did not treat me as a disabled woman, they treated me as a criminal.

I started to walk away and all of a sudden there were FIVE different security guards following me. Three cast members and to actual police officers. The man in charge was named John. I told him that I was mentally and physically disabled and I was upset by this treatment. He did not care.

His only goal was to force me to leave…
But that wasn't enough!!!

Apparently his second goal we to publicly humiliate me by having me empty ALL of personal belongings in downtown Disney in full view of all the guests and customers…

his third goals to publicly humiliate me and yell at me as I was walking out of the park that I could no longer come back and I was never to return. He did not take me aside and speak to me calmly and a low voice. He walked behind me and taunted me the entire way out of the park... in that moment alone, he put a target on my back and other guest begin to stare at me and look at me and laugh at me and even make fun of me...

- [ ] Without pause and without warning, he forced me to never come back.

John told me I was never welcome back and yet he gave me no reason and no explanation.

I asked him why, what did I do?
And he said something about walking away from the security guard who was harassing me… I believe I have a right to walk away from someone who is harassing me unfairly and unnecessarily.
From my perspective, once a security guard calls other security guards, they are going to do something bad to me

The man in charge was named John. I told him that I was mentally and physically disabled and I was upset by this treatment. He did not care. His only goal was to force me to leave… But that wasn't enough.

Not only were five different security guards following a disabled woman out of the park… But they made me stop in the middle of downtown
Disney and go through my personal belongings. They wanted me to empty my bags they wanted me to show them my receipts they wanted me to show them every little thing I bought. I spent over $300 at Disneyland and this is how I get treated? They also wanted to see proof that I paid for a ticket… They also made me get this out And show them in public. and show them in public. It was so bad that other guests were mocking me and laughing at me and staring at me

It was so bad that other guests were mocking me and laughing at me and staring at me. After being followed and harassed by five different security guards and then being humiliated and mocked by the customers… The main guy in charge, John, loudly stated that I was never allowed back…
But I don't understand why? I did not break any rules. I did not steal anything!!!
I felt completely Harassed and targeted and humiliated and I began to cry. your cast members are so heartless and cruel that they ignored me and continued to tell me to get moving and get out.

A disabled woman did not matter to your officers or customer service representatives. They continued to follow me despite the fact that I left downtown Disney without incident and was walking to the parking lot. They were so intimidating that they were following me in their bicycles but they would not speak to me.
I was having a panic attack at this point and I was in fear of my safety and my freedom... because they did not take me to a proper exit, because they took me to the downtown Disney exit and I was parked in Mickey and friends… I could not figure out how to get back to my car. I could not take the stairs because of my spinal surgery… At this point the bicycle police showed up and i explained this to them the problem… and One of your non-disabled guests decided to yell me to "CRAWL" in front of your officers The officers allowed a stranger to humiliate me again...And I was left to defend myself and walk away in tears alone. And sell… Your officers were following me. They didn't follow the man who screamed at me. They followed me all the way to my vehicle. It was not necessary. None of this was necessary. I find your company to have absolutely zero respect for the mentally disabled and physically disabled

security

We had dinner reservations at Balast Point Restaurant on Sunday 10/06 for our son's birthday . We...

annual pass

On September 15, 2019 I received a message on my mobile app that I could renew my daughters annual pass. I have been waiting fir this message because I had already renewed and upgraded my AP and planned a trip to Disneyland on October 4-6. I attempted to reserve my daughter Birdie Young AP for October 4-5, and was unable too. I called and spoke with a cast member who told me that I can not access Birdies Flex pass until 10/25. I stated that I was unaware of that because it was not clearly stated on the mobile app and that because the payments was being deducted today thought I could use the Flex pass. After spending a lot of time on the phone and speaking with a supervisor I was hung up on without a resolution. I asked that the remaining six weeks on her southern CA pass be forfeited and have today's date be the new renewal date and was told that was impossible. I am reaching out to find a solution because I have planned a trip but if my daughters pass cannot me rectified I will be put in a position of having to purchase a three day park hopper which is cost prohibitive for me as a single parent. I asked if I purchased a parkhopper if that money could than be applied to her flex pass and was told no. I asked for two complimentary tickets and was told no. I am writing to you because I know Disney makes dreams come true and can help me find a solution.
Please reach out to let me know what can be done. I know there is a solution the will allow my daughter to come with me.
Thank you,
SeAnne Storrs
[protected].

serves, ada, help

Hello universal, Sorry it as been and while since we've had consonance I did call once however...

power went out at both parks during my visit on 4/1/2019

Purchased 3 X 3 day passes No#1054883092246111299905, 1054883213979029901642 ...

customer service at town hall

My name is Corinne Billett. My daughter and I just visited the Disneyland park in Anaheim on April 11th and 12th. My daughter is on SSI and has a developmental delay as well as suffering from severe anxiety, so I was told by a few of my co-workers to make sure to go to the Town Hall and they maybe able to help her navigate inside the park a little easier. So after we checked in to the Disneyland Hotel on April 11th got our tickets and then headed over to the Town Hall at about 12:45 pm. We were able to get right in and talked to a gentleman (I'm sorry I don't remember his name) I explained the situation and his response was "Really, and just what kind of anxiety does she have". I really didn't think he had the right to ask that question but I told him that she has issues with large crowds and a lot of people touching her all at once. He rolled his eyes and said so what your asking for is something to get you to the front line all day. Well we can't do that, the best we can do is help you on a few rides. So what you will have to do is go to one of our Kiosk or info booths and sign up for a time you want to go on a certain ride and then you have to be there exactly on time NOT one minute late. I said I would appreciate anything he could do. He was extremely rude and short and basically made us feel like we were lying about my daughters issues. All I wanted to do was make it a little easier for my daughter. The last time we visited Disneyland was back in 2005 she couldn't really ride a lot of the rides because she was so small due to her being born so prematurely. She didn't remember any of that trip so I wanted to make this trip as fun and happy and memorable for her as I could. Before we left the Town Hall the gentleman said he could sign us up for our first ride and I told him we would like to go on Pirates of the Caribbean so he signed us up and told us we had 2 minutes to get to the ride, which was impossible and he knew it. We never did use the so called pass because we really didn't understand what is was we were getting. Its really a shame that our experience was so bad at town hall, because the check in at the Hotel was soooo pleasant and everyone was sooo nice. We plan on coming back in October (which I now have reservations about doing) but my daughter really wants to go back, she had such a good time aside from a few times when her anxiety got the better of her and we had to leave the park for a bit to get her calmed down. It is hard to take her places like this sometimes because of her issues, but I really think that the people that work in the park need to have better customer service skills especially dealing with the amount of people they do on a daily basis. Everyone deserves to go to Disneyland even if they have certain problems. I work in customer service and I know how hard and taxing it can be, but if its the line of work you are in you need to just give it your best no matter what and always remember just because you cant physically see a handicap doesn't mean there isn't one. I really hope we don't have the same issue next time.

warranty and quality issues with a jumper

Dear Disney Store,

First of all I have to start with the fact that mu complaint is about the service that is provided in the UK and Paris Disney Stores. Let me tell you my story:

On 26th September we went to Disneyland Paris for my 40th Birthday as a special gift. I also got a jumper from the Disney store from Paris Disneyland as a memory to stay with me forever. I wore the jumper the next day and to my shock, after a few hours of wearing the material looked like it was many years old and washed many times. Unfortunately we left Paris bu that time so I contacted the Disney Store UK in the hope that they can help mi to exchange the product as they sell it online. They replied quickly but they passed the liability to Disneyland Paris. I contacted them, even though I did not understand why I have to to that as I thought that the Disney brand is big enough to have international warranty.
Disneyland Paris sent an automated email saying that it is about 15 days to get an answer. Sound a bit too long... anyways, they wrote back asking for pictures of the jumper and the receipt of purchase. I sent these to them and ever since nothing happened.

Now I paid 50 Euros for this jumper, not a cheap product. It was supposed to be a lovely memory, but all I feel is anxiety by now every time I look at it and I cannot believe that this is the famous Disney customer service. Your brand is known to have one of the best customer services in the World, but this not seem to represent the reputation.
I am very disappointed and writing to you is the last tool I have, hoping that as I believe you are the head of the whole brand, you can come up with a solution or suggestion for me to solve this matter.
I have two case numbers: 408482 for Disneyland UK and 654750/ 1759289 for your records in case you need it. I am sorry to bother you with this. I am looking forward to your answer.

Kind Regards,

Krisztina Balogh

warranty and quality issues with a jumper
warranty and quality issues with a jumper
warranty and quality issues with a jumper

food services, guest control, and security.

On September 9 I went to Boardwalk pizza and pasta in Disneyland Resort and asked if there was any...

624838

unkind to pregnant women

I just wanted to give some feedback on my most recent visit to Disneyland. My daughter, her 2 year...

military tickets

Hello, i would like to make you aware of a situation that happened to my family . We took a family...

first time visit to disneyland was a nightmare

On May 21, 2018, I visited Disneyland for the first time and to say I was disappointed is an...

ride accessibility

Hello.

I would like to file an official complaint about my visit to Disneyland Paris on 4/25/18.

My husband and I were in Paris and discovered that our resort was close to Disneyland so we popped over for a day as an unplanned activity during our trip to France.

I have a physical disability and cannot use the stairs. As an annual passholder in previous years I have gone to WDW in the USA many times and have never had an issue. I simply inform the attendant of my inability to use stairs and they send me to the accessible line before the stairs. In Paris, however, I was told I would need to use the stairs or not go on the rides. This happened at Thunder Mountain, Hyperspace Mountain and Indiana Jones. At the final ride of the day, the attendant-a very nice woman at Thunder Mountain-explained I would need a DAS to use the accessible entrance. By this point we were so frustrated we decided to just leave and we both agreed it had been a waste of time and money to go there.

After getting back to the USA, and before we are traveling to Orlando next week, I decided to look up the DAS policy. I believe that based on your policy I was wrongly denied access to the accessible lines. Your policy states "A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS."..."DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment." (ie a mental or cognitive disorder such as Autism.)

As I said, my disability is physical and I am unable to do stairs. Based on your policy it sounds like I should not have needed a DAS in Paris to use accessible entrances since all I asked for was a way to get on the ride without using the stairs. This would mean allowing me access to the handicap entrances on rides with stairs since there was no lift available to bypass the stairs. My purpose is not to avoid having to wait in line. I understand the need to wait my turn so everyone can ride in a reasonable amount of time. I simply want to be able to go on the ride when it is my turn.

If this is happening to me I am sure there are many others who also have had this experience. Personally, my husband and I will never go back to Disneyland Paris. I was very disappointed.

Going to Disney with a disability can be difficult, and for me it is often painful. At least being able to access the rides I loved before I was injured and the fond memories I make with family each trip makes it fun and a trip I look forward to each year.

I would appreciate your time looking into this and responding back to me.

Sincerely,
Linda Grant

unethical behavior

On March 8, 2018, My family and I went to Disneyland to celebrate our daughters birthday (family...

no entry into park

WHERE DO I BEGIN...

At the age of 7 my family and I visited Disneyland at the same time my son was diagnosed with RP at UCLA. For those of you who are not familiar with the disease, blindness is the only outcome, there is no cure.

At 27, I chose to re-enact our Disney experience and took it one step further and charged an entire trip for Christmas so he would have a memory of such magnitude he could carry it with him for the rest of his life. I made reservations at Chip N Dale breakfast for today at 10:05 just to start our adventure. Well, my son has a memory just not the one I chose for him. He now has the humiliation of being surrounded by security, management and K9 's denying him access to the park for being forthright when asked and stating he had smoked marijuana prior to entering the park. With his admission he also stated he had a state licensed card to do so and that his actions were completely legal in the state and has been legal in the State of California since 1996. It was during this encounter that two security supervisors approached and told me Disneyland is private property and they have the sole discretion to NOT allow anyone in the park while under the influence. We were told we could all go in except for my blind son.
If being under the influence is truly the reason my son was denied entry into the park, the argument does not hold true, alcohol is served in the adjacent park, meaning several guests ARE under the influence. And lets be honest here, if one were to guess, 25% of your guests are under the influence of one form of THC through edibles, sprays, lotions, etc., and the higher percentage of guests who are merely intoxicated at the hands of Disneyland itself, so you can drink alcohol consumed on property, have underage individuals drink on property but since you cannot sell the marijuana you discriminate? Selective entry is discriminatory in every sense of the world and denying entry to someone with a disability for medicating prior to entering the property is inexcusable. So what was it really, his vision, his attire, his honesty or merely him, but it WAS NOT because of being under the influence. I am a mother who attempted to do something great and now our HOLIDAY is ruined and a memory lost. YOU SHOULD BE ASHAMED OF YOURSELF !!! DISNEY MAY BE GETTING TOO BIG FOR US LITTLE PEOPLE BUT US LITTLE PEOPLE ARE WHO MADE DISNEY WHAT IT IS - BLIND OR NOT!!!

  • Sh
    Shaun R. Dec 23, 2017

    I am so very sorry for your son. It must be difficult to go through life without site.

    I recently visited Disneyland and I cannot remember seeing one person within the park that was under the influence. In fact, I appreciated the fact that Disney kept its park so family friendly.

    Let it be a good lesson learned. Maybe the best choice is to be a little more discerning on when and where to use weed.

    0 Votes

disneyland hotel

We checked in at Disneyland Hotel on 11/5/2017. It was before check in but they gave me a set of cards and told me to take luggage to the booth out front to hold until my room was ready and they would text or call me when it was ready. Check in time came and went and nothing from them. After walking for 5 and a half hours, I went and stood in line again to see what the problem was. I was informed that they tried to contact me but I must have been on a ride. Ummm, no I wasn't on any ride, I was waiting for them to contact me and my phone got nothing from them. Then I was informed that after I got my luggage I could proceed to the furthest building for my room. NICE, after walking for 5 and a half hours, standing in line to try to get my room, I got to pick up my luggage (they couldn't even put our bags in our room?), and drag it all to the furthest building. The a/c wasn't even on in the room. Then I got to experience no electric or water on our second night there for routine maintenance which I was only informed that night when we got back from the park. Had I known, I would have found other lodging as I was extremely uncomfortable with that. Had I known we would be treated substandard I would have stayed at Best Western where I stayed last year and was treated well and paid quite a bit less.

park employees service

Hello, I will like to get in contact with a supervisor regarding my visit at Disneyland with my...

approximately 8-11 rides were not operating properly or closed during our visit

March 26 or 27, 2017

We drove from Holbrook, AZ (7hrs) to go to our Granddaughter's Cheer Competition right next to Disneyland. I bought 7 tickets at the price of $1044.00 for a 1 day hopper. During our visit there were 8-11 rides which were either out of service permanently or temporarily. This caused us to miss out on the Disneyland experience. Because of the outage there were many more people roaming the streets which made it even more crowded than usual.

This is my second complaint. I did not hear from you the first time.

I would like a refund of my money in the amount of $1044.00. Thank you

dinner reservation at new orleans restaurant

We had made reservations for 3 people for the $ 45 package a person including the fantastmic show...

parking services

Hi there,
My boyfriend and I came to Downtown Disney last night. We went to Trader Sams, and afterwards we walked around and we spend $30 at a pin store. We asked to validate and we were told to just keep our receipt. When we got to the booth to leave the parking lot, we handed over our receipts, the ticket booth man did not say anything except "that'll be $24. We told him we spent well over the necessary amount for validation and had provided him with our receipts, and with a smirk he said they do not accept receipts. That is not what we were told and although we explained that to him he was very rude to us. We should not have had to pay that, we had just been discussing how wonderful the employees of Downtown Disney and Disneyland are and how they treat you like you are special. That experience ruined our overall experience of the night and I felt treated completely the opposite of how you should feel when attending Disneyland. I would like a refund. Thank you for understanding.

[removed]

mickey mouse bubble machine

I purchased a Mickey Mouse Bubble Machine on August 28, 2017 in California Adventure. They looked...

hotel staff member

There was an employee by the name of Caitlyn Lewis at your Disneyland Californian Hotel & Spa resort that we overheard use some distressing language. She was in contact with an African American family and when they were walking away we heard her call them "stupid liberal n words". Frankly I don't believe that an employee of a family orientated place such as Disney should have an employee representing them this way. It's shameful of the company, and I can only imagine what that family would feel if they had heard her.

thor character

On July 19th, 2017 my family and I entered california adventures where we proceeded down Hollywood...

too many rides and attractions shut down

Hi, We visited Disney for the xth time and were never disappointed until today. Many attraction...

bad service

My name is Consuelo Simental my family and I went to Disneyland for the 1st time on 3/22/17 thru...

service animal not recognized as a "disability"

While my family and I was a guest at Disneyland and California adventures, we had by far the worst...

dangerous amount of people

I would like to make a formal complaint. I took my children to Disneyland and the California...

customer service & tickets rip off

Rude staff members at the gates with no clue what customer service is. We bought Magic plus ticket...

too many attractions out of order during our visit

On Sunday, March 26, 2017 we visited both California Adventure and Disneyland. I bought 6 adult...

Disneyland

I had a terrible experience at Disneyland. I was so excited and happy to arrive at Disneyland. It...

customer service, malfunctioned ride

After spending $600 to get in to California Park I was appalled at the worst customer service ever! My son is handicapped and bound to a wheelchair. The only ride he could go on was Toy Story. The employee made him wait longer than people in the back of the line. When he rode this ride the gun device for shooting didn't work.

On Bugs Life the employee made us go wait by doors and told my handicapped son to wait by him. After many minutes they left my son sitting there so I approached the employee and asked what the problem was and he told me not to worry about it. VERY rude!!! Employee told my party to go in and get a seat and he would wheel my son in. We took are seats up front to see my son all alone in the back. I had to ask people to move who were very disappointed to witness this discrimination.

I asked a food place if there was a wait to get in and he replied "what" what do you mean. Poor attitude.

The "soar ride hade a 25 minute wait, one side broke down which they failed to tell customers and the wait end up being 2 hours. The employee who finally got us ready for the ride was in a very bad mood and when I asked why this ride took so long he said to me that's the way it is.

Worst spend $600. You should be sued because this is not the happiest place on earth. It was a total nightmare.

You cannot discriminate against wheelchair people. I expect half a refund or some compensation before I take this to another forum.

Manhandling 5 yr old autistic grandson

On January 8 2016, I, my 5 yr old Grandson and 3 others went to Disneyland with tickets purchased...

Parking

i want to make a complaint about a Disney employee his name was jonathan from tellery .me my husband and kids where waiting for the mickey van when jonathan and a few other employees where all playing by the mickey van he was rude and using foul language calling one of the employees a female dog thanks to him my 2 year old keeps repeating that word .i am appalled at this young mans behavior and want immediate action taken .

Good Friend paid, but turned away due to overcrowding. Lives near Canada but only given some 2 year tickets

My friends, Angie and Chris Bosecker of Stanwood, WA bought tickets and traveled to California...

food standards

DISNEYLAND PARIS ...no prices when you get off the plan for transport 69 euros each way for a family of 4. Birds flying about the hotel restaurant 88 euros for the privilege FOR EACH MEAL (Disney's hotel Cheyenne) you could not eat the food in the hotel or the resort for the quailty and the price, to top it off when you get back to complain you just can't get anyone so Disneyland Paris you are a complete joke not worth the money that must be how you work people will only be ripped off once. Will sum it up filthy, overpriced, disgusting food and never to be repeated!!!

  • rowan8463 Dec 28, 2012

    I am sure you have had a bad experience there, but I have gone many times and I have never and I mean never had an issue with D-land Paris.

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    Robert OLeary Jun 10, 2015

    Staying at the Seqouia. Cannot get a sit-down meal for less than £65 per couple. We are living on hamburgers and chips for ONLY £30 per couple. Food is awful, service is worse. It's almost like the employees are being forced to work here on some prison release program. We will never return.

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Rip off, smells, scam

$90 bucks for a 3 year old to enter the park???? A 3 YEAR OLD???? That's beyond ridiculous. I...

Rude Cast Member

What is the Best place to be humiliated bya 21year old girl??? DISNEYLAND - ANAHEIM (YELLOW SECTION) FAST PASS????? (A BIG???) on the World of Color show; 10:15PM. A white trash girl who thinks she owns the shows... SHAME ON YOU!!!).

What is the right place to WASTE your time to see a 2 or 5 mins shows/ride???? DISNEYLAND...

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    Disneymike May 08, 2011

    I think that Disney has let their guard down big time. The cast members there are not friendly. It's funny cause i recently interviewed being a former cast member and they want you to be friendly and courteous to gues in the park. I had an issue with a Cast meber that thinks she is all that. She was rude and even threaten me with security. Disney needs to get its act together.

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    PeopleAreStupid Jun 18, 2011

    I agree w/ gken completely----get over it & get a life! You know what it says!

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    Captainlin May 05, 2012

    Went to Disney yesterday and there was a lot of really rude employees there. Very disappointing to be doing something as small as buying a drink (which you're paying well over it's worth price) to get some snobby woman with a bad attitude angry at my 15 year old sister for asking for a medium drink when they carry REGULAR or LARGE size. Don't work at a place that is suppose to make children happy if you're a bitter angry old lady.

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  • No, you definitely cannot sue for this. You cannot sue for everything that hurts your feelings. Otherwise, we'd all be rich.

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