Sears review: Service protection agreement

I purchased a service agreement for my GE Monogram refidgerator/freezer. Sears service came to my home for a service call on three occasions 1/12/26, 1/16/26, 1/20/26. On the 1/16/26 visit, the technician left both freezer and refridgerator door open for literally 6+ hours, while he attempted to install a new fan, causing the food inside to spoil. This service technician was kind, but untrained and demonstrated that he did not know how to complete the repair. All food had to be discarded following his visit. A second repair person came the following week and informed me that the prior technician installed the fan backwards, hence why he wasn’t able to get the system working. I was told by the service technician to file a food loss claim. Now I have tried repeatedly, but I am not getting clear instructions on how to go about filing this claim and the process prevents me from speaking to a human.