Sears Service & Parts Protection Plancustomer protection & service plan

U Nov 05, 2018

On 10-15-18, I called Service to have my 2 door Kenmore refrig door gaskets replaced due to mold, was told to order them from parts which I did. I asked to have them installed, was referred back to Service, they advised I buy a 1 year $300 protection plan that would include parts so I did. Service told me to cancel parts order which I did by phone. The parts were delivered anyway, I called for pick up, they were not picked up.
on 10-30-18 Service TEch arrived without the gaskets, I showed him the gaskets & he installed them, said parts would refund my $111.37. Tech stated mould was caused by malfunctioning heat strip (wires broken), he ordered that part & will install it on 11-19-18
When I called for refund, on 11-4 I was told its against policy to refund parts unless they are returned. I called numerous departments & explain circumstances, spent over an hour with many disconnects & was finally told there was no way I could be reimbursed for the parts that should have come from on service call. I have been a loyal Sears customer for 40 + years and
feel they are remiss & unethical in refusing my request.

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