The complaint has been investigated and
resolved to the customer's satisfaction
Sears Opticaleyeglasses

I purchased transition lens glasses in November 2008. I returned them in March because the coating on the lenses smeared with white spots that could not be removed. They replaced them and now I have the exact same problem with the lenses. I cannot use the glasses because the coating is again smudged with white spots. I took them back today and the person in the optical dept afffirmed that the coating has once again failed. She offered me a 50% discount-because they are only guaranteed for 90 days. Obviously, after 4 months the glasses fail. So, 50% is worthless to me-since they will probably fail again in 4 months. I think that Sears should replace the glasses free of charge or refund the original purchase price. I would NEVER again buy glasses from Sears, nor recommend anyone else to do so.

We have dealt with Sears optical for several years and have had no problem. The glasses I am now wearing are my old prescription-and are still in fine condition-except that they are not strong enough.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.