The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears Kenmore Elite French Door Refrigerator — Dept of energy agreement does not compensate me properly
resolved to the customer's satisfaction
The us department of energy reached an agreement with lg electronicis in reference to sears trio & elite french door refrigerator / freezers with through the door ice / water, with model numbers starting with 795, manufactured by lg.
The above described units have lost their energy star rating, are not energy efficient, and if you 'google' doe agreement lg refrigerator energy, you will find that; lg manufactured the sears french door refrigerator / freezer, and that lg knew of the us dept. Of energy's procedures for confirming claims made by the manufacturer (Lg) in order to obtain the energy star rating (This is also the monetary amounts shown on the yellow tag that advise you as the amount of money this unit should cost to operate for one year) , and with that knowledge, lg maliciously and intentionally inserted a circuit board, that would recognize the fact that doe testing was occuring, and would shut down certain operations of the product, so that a false reading would show the utilization of less electricity than the unit would really utilize in your home or during testing.
Lg being aware that the seal on the doors are not keeping in the cold, and the front doors are insulated improperly, especially in the area of the ice maker (This is why if you touch the font doors, they are cold, the sides are not) , hence, a refrigerator that is statically giving off too much cold air, and not keeping the cold inside the refrigerator, and doubling the cost of the operation of the unit.
Lg knowing all of this, placed in the circuit board, an ap that when certain criteria was met (As in testing, and during your your personal use, etc.) the unit would shut down the operation of the refrigerator / freezer, thus falsely reporting a lower energy useage. The ap shuts down the part of the unit that keeps the humidiy low (Frost free) in the refrigerator and freezer, thus when a certain ambient temperture in a certain area of the refrigerator / freezer unit is reached, the unit shuts down, resulting in food & drink in the refrigerator being covered in condensation, uneven cooling, foods not being kept at 40 degrees or less (As required when refrigeration is required of a food) , and now the need of your residence's hvac system to compensate for the energy loss from the refrigerator into your kitchen, etc.
This now explains why i must set the thermostat temps far below 40 degrees in the refrigerator and far below zero in the freezer, to keep food cold and or frozen. It explains why the inside of my refrigerator is always full of condensation, and different areas are different temperatures.
Lg agreed with doe that they are willling to send a tech out to replace the circuit board, so that your energy consumption doubles, while it is alledged that inside the refrigerator and freezer the humidity will be kept low and free of frost, while not fixing the front doors problem.
Lg is will to send the consumer 7 - 30 dollars, per year, for a period up to 14 years as compensation for additional energy uesage of the unit.
Why has no one sued sears & lg yet? This would be a class, and the circuit board, already caught by doe, which lg has admitted to fraudulently placing in the unit, is evidence against lg, proving intentional fraud. The amount to make me whole again is much more than $4 a year.
Sears has made no attempt to contact me in this matter. Calls to sears are fruitless, as they claim to not know anything about this matter. Calls to lg result in being told that since i didn't send my registration card in, they could not find me to notify me, even though i paid for it through my sears account.
The complaint has been investigated and resolved to the customer's satisfaction.