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Sears Brandscannot get a refund!!

1
L Jul 02, 2019

I placed two orders at Sears for $800 (total). It took me five days of literally waiting on hold for HOURS to cancel the orders. The day after I finally cancelled, I received an email stating that I'd receive my refund within 3-5 days. That was ELEVEN days ago. I have made about fifteen more phone calls, have spent a ridiculous amount of time on hold and was told this morning that my refund was never processed and basically that the email is received was a lie. I was then told that I have to wait another 24-48 hours for it to be processed and ANOTHER 7-10 days to receive my refund. All told, Sears will have held my money hostage for over a month and no one is willing to do one single thing to make it right. The WORST "customer service" I have ever experienced!!!

Sears Brands

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