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CB Department Stores Sears Complaints #662-681
Sears

Sears review: sears auto - bait and switch / false advertising

V
Author of the review
12:21 pm UTC

I saw an oil change special for $19.99 at Sears Auto facility in Falls Church, VA. I made an appointment online providing necessary information on car make and model, time of service (Saturday, July 20, 2019, 10:00 AM). The appointment was confirmed for the price of $19.99. Upon arriving at Sears I was told that the car needs synthetic blend and the oil change would cost $57 instead of the advertised $19.99. I said I would not mind the conventional oil change, and the person at the counter refused saying the car requires synthetic blend and that he would not offer the deal

This is a clear example of false advertising. I should have been informed that they would not be able to honor the $19.99 special when I made the appointment and provided information on car.

I would like a free oil change from Sears for wasting my time and for not honoring the deal.

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  1. Sears Contacts

  2. Sears phone numbers
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    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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    Jun 28, 2026
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